Crocs Anmeldelser 263

nessuna assistenza, si è rotta dopo 6 mesi una sorta di perno di plastica che permette alla stringa di ruotare sulla crocs, sia in negozio sia contattando l'assistenza l'unica risposta ricevuta è " non abbiamo questo pezzo " pantofole da 40 euro o più che dopo 6 mesi si devono buttare parlano chiaro della serietà dell'azienda.

Forfærdeligt dårlig kundeservice jeg bestilte et par crocs x salehe bembury og fik ikke nogen mail efter så jeg ringede naturligvis og fik at vide den var i gang men efter et par dage uden der svarer ringede jeg igen og fin at vide den var blevet annulleret uden grund det er simpelthen for dårligt

Their supposedly "Hassle Free" returns policy is quite frankly ridiculous. You have to pay your own return costs, which for me amounts to €21 to ship a pair back to them. This is totally unjustifiable given the cost of the shoes themselves.
When I went to raise this with customer support, their agent Fiona Mae A ended the chat abruptly when I was replying to suggest that they should at least offer subsidised returns.

A company of that size can set up subsidised returns with postal carriers across the EU which they can then pass on to their customers for a reasonable return cost. Obviously, they don't want returns no matter what and do not care about their customer's shopping experience.

I will be shopping elsewhere!

Crocs als Produkt an sich sind gut. Der Kundendienst andererseits, schlecht. Email Antwortzeit - 2-4 Tage. Rücksendungen nach Niederlande (Kauf bei crocs eu) müssen selber bezahlt werden, 19€, werden nicht erstattet, daher vorsicht. Kauft die Crocs lieber in anderen Shops.

Same as the others... Did everything wright, credit info, bank credentials etc. Everything just fine.
Then: freeze screen->their home screen with me logged out->order history saying no orders placed.
Just ridiculous!

I had the WORST EXPERIENCE of my life with their customer service through their live chat.
I received an email advising my order had been delivered, but I did not receive anything. So I headed to the live chat and was treated like rubbish by the agent.
The agent kept telling me to wait according to the delivery time and if it wasn’t delivery by the delivery date to let them know???
I told them again and again that I the order was delivered but possibly to the wrong address or something? But the agent kept saying to “give it 48 hours to be redelivered” whatever that means.
I honestly think the agent didn’t really understand English which it is fine however the agent insisted I was the one not understanding. The agent said things like “can you understand me?” And “we are spending too much time on this. You are insisting on the wrong thing”. They even asked me “do you know the meaning of the word redelivered?” To which I honestly answered NO and asked them to explain to me. The answer was “it’s the time for the order to be delivered” or something like that. The agent did not understand at all that the order had been delivered only not to my address and on top of that they were extremely rude. Worst customer service experience of my life! (The WhatsApp customer service was helpful though).

Terrible service. I still haven’t received a order i made 2 weeks ago but was charged for it and when I contacted Crocs they said we sent it, contact courier its not our problem. Really unhelpful and rude. I will never buy from them again

possiedo da maggio 2020 coie' 3 anni i crocs modello crocband devo dire che li ho comperati sotto consiglio di un conoscente che gia' li possedeva da anni e anni come comodita' sono il top eccezionali in piu' sono robustissime dopo esattamente 3 anni che le uso in casa per le 4 stagioni in piu' in estate le uso al mare in spiaggia ed in piscina sono ancora totalmente nuove a mio avviso sono anche molto belli i crocband della crocs li straconsiglio

Bad returning experience
one of the three pairs that i bought -(my order total amount was about 130 euros) was small
i requested a return. They mentioned that is the purchasers responsibility to return the parcel. The cost of the returning product was 58 euro and the returning cost 113 euros! ( the shipment from Netherlands to Greece for crocs company was about 12 euros! ) i complained about it in the live chat and the only thing that i achieved was a 20% discount for next orders !

Est-ce normal que quand on veut passer la commande on me demande de retirer l'antivirus

Encomenda tranquila e sem dificuldades. Entretanto, produto de péssima qualidade. Eu tinha um Crocs chinelo flip que soltou a tira com um ano e tal de (muito pouco) uso e por isso encomendei um novo. Após NOVE meses de (muito pouco) uso, o novo também estragou. Fui validar a garantia e para minha surpresa, a garantia é de apenas TRÊS MESES...naturalmente, uma vez que a partir do terceiro mês já deu a validade do produto.

Ho fatto una procedura di reso da “non registrato sul sito” passavano i giorni e la decitura era “richiesta di reso inoltrata” passato un mese scrivo al servizio clienti che mi hanno risposto “abbiamo girato la sua richiesta al reparto competente” successivamente ho ricevuto il rimborso ma le scarpe da rendere sono rimaste a me perché non ho ricevuto nessuna etichetta per fare il reso!

Ho un paio di crocs a fascia acquistate solo un mese fa. Dopo una giornata in spiaggia in serata ne ritrovo una più corta dell’altra. Adesso scopro sul sito che non dovevano essere lasciate a fonti di calore per periodi prolungati?!? Se non sono ciabatte adatte ad uso esterno in estate va specificato adeguatamente! È una vergogna per quello che le ho pagate

I bought a clog from their website and when I got them I had ordered the wrong size. The Size didn’t fit and i Wanted to return it but when returning you have to choose your own currier and it ends up being 210kr to return a 40€ product - going on their site doesn’t really help either, you will just be sent through their reply bot and can’t ask specific questions that could help the case.

Scarpe estive con tacco, tessuto e sotto corda modello HC.SPCAPRI04 "Wedge in Canvas" BLACK tingono di brutto, tutta la parte davanti del piede contenuta dalla scarpa esce completamente nera.... in un'ora che sono state indossate e non viene via nemmeno con acqua e sapone. Pessime!!!

This was my second time ordering from Crocs (eu) and both times have been fine. The first time (April 2023) there was a bit of a delay (which they warned me about) due to postal strikes my Crocs arrived in about 10 days and I love them.
This time, I ordered Wendy Sox and theirs was the only website with the colour I wanted and at a good price. I was a bit concerned, given the negative feedback however my shoes arrived in 6 days and are exactly what I wanted. I was also kept informed of the delivery process.

Fate attenzione perché il servizio di reso, nel sito ufficiale, è completamente a carico del cliente!
Meglio andare in un negozio.

I placed an order and the order didnt show in my ordered section so I placed an order again and it still did not show as ordered. No email received and no payments pending in bank account. I was told by customer service it only shows once shipped so I am not sure if I have an order or not with them. Better off ordering from a different website

Placed the order using PayPal 3 days ago.Not had a confimation only PayPal confirmation.Checked the Crocs account and nothing showing.
Wiah I had read the reviews before ordering.

Awful. Terrible. Thieves.

Not refunded 24 days and counting. Enquired 4 times. Rude unhelpful customer service. Worse experience ever buying anything online.