We needed a new minisplit for our living room. The one we had finally ran its course. We researched a lot of different options but ultimately landed on the Cozeware 18,000 btu with heat option. Fai... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
So far their customer service is excellent like the others are saying. Ordered yesterday and it's shipping out today. Their customer service emailed me back very promptly with good information.... Vis mer
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I liked the price point, I liked the delivery time. Directions were not clear. Customer support seems good. My product arrived with a defect and still in process of have it resolved. Parts should have... Vis mer
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First I want to say the unit it’s self works fantastic. This was a DIY install and for the most part it went smoothly. My only complaint or suggestion is to just make your own 3/8 copper line, the one... Vis mer
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4,3
Enestående
97 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 66 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Mini installation
My a/c guy had a smooth build. Unit works great and wife is happy in her new She Shed.
10. mai 2026
Svar fra Cozeware
Hi Jean,
Thanks for sharing this.
We're so glad your A/C guy had a smooth installation and the unit is working great.
Thanks for choosing Cozeware. We're here if you ever need anything:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Cozeware Visio 12K
Only been running for right at a week. So far so good. Package was undamaged and price was good. All parts seem adequate. Flare fittings all looked good, and the rest of the install was smooth. Works as advertised.
8. mai 2026
Svar fra Cozeware
Hi Bryan,
Thank you for your feedback—we're truly happy to hear that our product has met your satisfaction!
So glad the Visio 12K is working as advertised. Please keep us posted as you continue using it, and don't hesitate to reach out if anything comes up:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
If my husband is satisfied with your…
If my husband is satisfied with your product then it’s exactly what you said it would be.
7. mai 2026
Svar fra Cozeware
Hi Sharlen,
That means the world to us. Thank you for trusting Cozeware—and we're so glad your husband is happy with the product.
If anything comes up, we're just a click away:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
We ordered our new unit on a Tuesday…
We ordered our new unit on a Tuesday afternoon, the unit arrived in two boxes the very next day. Installation was very clear. Plenty of videos to help with the process. The unit works very well and we plan to purchase another unit for our converted garage which is now living space.
6. mai 2026
Svar fra Cozeware
Hi Pina,
Thank you for this wonderful feedback! We're thrilled to hear your unit arrived so quickly, and it's working perfectly.
We look forward to helping you with the next unit for your garage conversion—just let us know when you're ready!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
They sent unit fast as promised and was…
They sent unit fast as promised and was easy to install . The price was perfect
21. april 2026
Svar fra Cozeware
Hi Mike,
Thanks for taking the time to share your experience. it means a lot.
Got questions later? You know where to find us:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
They are taking care of an issue with a…
They are taking care of an issue with a damaged piece on the unit and I’m very happy with the customer service I’m receiving.
27. april 2026
Svar fra Cozeware
Hi Danny,
Thank you for your kind words!
If you need anything further during the installation or setup, please don't hesitate to reach out:
https://www.cozeware.com/help
Thanks again for choosing Cozeware!
Best regards,
Cozeware Customer Service Team
Shipment arrived quickly
Shipment arrived quickly, Federal Express had a weather related delay in route, but it delivered before the stated delivery date.
26. april 2026
Svar fra Cozeware
Hi Tim,
Thanks for sharing your experience. Even with a weather-related delay, we're glad to hear FedEx still got your order to you before the expected delivery date.
Appreciate your patience and understanding—and thank you for choosing Cozeware.
If you have any questions during setup, feel free to reach out:
https://www.cozeware.com/help
Cozeware Customer Service Team
Shipping list indicated a warranty card was shipped but was not.
Shipping list indicated a warranty card was included with the unit, but was not. Lot of double talk from a human agent who told me there is no such thing. Trying to get a document - of any kind - with warranty information for the unit I purchased.
2. mai 2026
Anmeldelse skrevet uten oppfordring
Easy setup
Easy setup, the only 2 things I had to buy is the bracket to mount the outside unit on, and the surge protector for the board, it wasn't recommended, but I installed it for peace of mind
24. april 2026
Svar fra Cozeware
Hi Richard,
Thanks for sharing your experience.
We're glad the rest of the setup was easy for you. If anything else comes up, we're here to help:
https://www.cozeware.com/help
Thanks again for choosing Cozeware!
Cozeware Customer Service Team
Svar fra Cozeware
Hi Brent,
Thank you for your review and for choosing Cozeware.
Our outdoor unit comes precharged with refrigerant for the specified line set length. Once your lines are connected and vacuumed properly, simply open the valves to release the refrigerant.
If you have any questions during installation or about the unit itself, please reach out anytime:
https://www.cozeware.com/help
Thanks again for your honest feedback!
Cozeware Customer Service Team
I received all products On Time
I received all products On Time, as promised all parts were available. Installation was very simple, even though I got a heating air man to run a vacuum and hook up my refrigerant lines. I am very, very happy so far with the results.
16. april 2026
Svar fra Cozeware
Hi Jimmy,
So glad to hear you're very, very happy! Thanks for sharing your experience and for trusting Cozeware.
If you ever need help down the road, feel free to reach out via:
https://www.cozeware.com/help
Cozeware Customer Service Team
Excellent product simple to install…
Excellent product simple to install very nice design and quality I’m happy overall
9. april 2026
Svar fra Cozeware
Hi Ruben,
Thanks so much for your kind words! We’re thrilled you love the quality.
If you ever need help down the road, feel free to reach out via:
https://www.cozeware.com/help
Cozeware Customer Service Team
Svar fra Cozeware
Hi Seth,
Thanks so much—we’re glad the process and install were easy for you!
Cozeware Customer Service Team
Fast response when I had questions
Fast response when I had questions. Haven’t put the unit in yet. Hopefully in the next couple of weeks. Costumer service was great
7. april 2026
Svar fra Cozeware
Hi Mike,
Thanks so much for your wonderful feedback! We’re happy to hear you had a great experience with our customer service—and we appreciate you sharing it with us.
If you have any questions when you install the unit, feel free to reach out via:
https://www.cozeware.com/help
Thank you!
Cozeware Customer Service Team
Svar fra Cozeware
Hi Jeff,
Thanks so much for your amazing feedback on our AC unit! We’re thrilled to hear you’re happy with it, and we really appreciate you taking the time to share your experience with others.
If you have any other inquiries, please feel free to contact us via
: https://www.cozeware.com/help
Thank you!
Cozeware Customer Service Team
Svar fra Cozeware
Hi Roland,
Thank you for the kind words about the shipping and installation! It’s great to know everything worked smoothly for you. We look forward to serving you again in the future!
Cozeware Customer Service Team
Great units easy to install Work as…
Great units easy to install Work as they should. I bought one installed. It made sure it was good and then I bought three more only issue I have is they didn’t disclose an international service assessment fee but other than that, they’re great units would definitely buy them again
27. mars 2026
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.