We needed a new minisplit for our living room. The one we had finally ran its course. We researched a lot of different options but ultimately landed on the Cozeware 18,000 btu with heat option. Fai... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
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So far their customer service is excellent like the others are saying. Ordered yesterday and it's shipping out today. Their customer service emailed me back very promptly with good information.... Vis mer
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I liked the price point, I liked the delivery time. Directions were not clear. Customer support seems good. My product arrived with a defect and still in process of have it resolved. Parts should have... Vis mer
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First I want to say the unit it’s self works fantastic. This was a DIY install and for the most part it went smoothly. My only complaint or suggestion is to just make your own 3/8 copper line, the one... Vis mer
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4,3
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The customer service is exceptional
The customer service is exceptional.
I bought 2 units, unfortunately one of the units shipped without freon. I contacted them and after a couple of requested checks, one was shipped free with in a week.
Now both units are working great.
12. august 2026
Svar fra Cozeware
Hi Scot ,
Thank you for this thoughtful review — it truly means a lot to us.
We're so glad we could resolve the issue with the missing refrigerant promptly and get both of your units up and running. Knowing that you found our customer service exceptional.
We hope you enjoy the comfort of both units for many years to come. And as always, we're here if you ever need us:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Is doesn’t blow very cold air
Is doesn’t blow very cold air! An yes the lines we’ve vacuumed down as per manufacturer recommendations! Zero leak down in an hour! All connections leak tested after releasing Freon!no leaks!
The V swing also does not workin the unit!
Installation was simple and came with most everything needed to in stall!
25. august 2026
Svar fra Cozeware
Hi Corey,
Thank you for taking the time to share your detailed feedback — we truly appreciate it.
We're sorry to hear about the issues you're experiencing with the cooling performance and the V swing function. Please know that we take this very seriously.
Our team has already reached out to you directly to help resolve this. Kindly check your email (and spam/junk folder) at your convenience.
We appreciate your patience and the opportunity to make this right for you.
Best regards,
Cozeware Customer Service Team
The Cozeware MiniSplit unit is a great…
The Cozeware MiniSplit unit is a great unit for a reasonable price. It was delivered in a timely fashion.
25. juli 2026
Svar fra Cozeware
Hi Lynnette,
Thanks for the straightforward feedback. We're glad you're happy with your Cozeware!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Svar fra Cozeware
Hi Steven,
Thanks for the honest feedback.
You're absolutely right: a vacuum pump and gauges are essential for a proper installation. It's a small step that makes a big difference in performance and longevity.
If you need any guidance on the process, we're here to help:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Did not come a book on how to operate…
Did not come a book on how to operate other than that, does this job?
19. august 2026
Svar fra Cozeware
Hi Royce,
We're truly sorry for the inconvenience this has caused you.
Our customer service team has already been notified of your issue and will be reaching out to you directly very soon. Please keep an eye on your email (and spam/junk folder) for our message.
We appreciate your patience and the opportunity to make things right.
Best regards,
Cozeware Customer Service Team
Pleased in Georgia!
Im well pleased with the unit I got and it works great! The delivery was just a couple days after ordering it and am very happy with the results!
25. august 2026
Svar fra Cozeware
Hi George,
We're so glad your unit arrived just days after ordering and is working great. Thank you for sharing your experience and for trusting Cozeware!
If anything comes up down the road, we're always here to help:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
My minisplit 2026
Apart from some dings on the outside unit the delivery was speedy and everything arrived accordingly .
26. august 2026
Svar fra Cozeware
Hi Jonathan,
Thank you for your honest feedback; we appreciate it.
We're glad to hear the delivery was speedy and everything arrived on time. However, we're genuinely sorry to learn about the dings on the outside unit. That's not the experience we want for our customers.
Please reach out to us through the link below. Our support team will review the issue promptly and work with you on the best way to resolve it.
We want to make sure you're completely satisfied with your Cozeware purchase.
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Easy to install super super quiet!!
25. august 2026
Svar fra Cozeware
Hi Randy,
That's exactly what we aim for — simple setup and whisper-quiet comfort. Thanks for sharing your experience!
If you ever need anything, we're right here:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Svar fra Cozeware
Hi Edward,
Thank you for your question regarding warranty coverage for DIY installations.
Please rest assured — our products are designed with DIY installation in mind, and we fully cover self-installed units under our 5‑year parts and 7‑year compressor warranty.
However, please note the following conditions apply:
The installation must follow our provided instructions and local electrical codes.
Any damage resulting from improper installation, misuse, or modification is not covered.
Refrigerant line connections must be properly evacuated and leak-tested to ensure system integrity.
If you have any questions before or during your installation, our support team is happy to help:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Mini split 18000
Shipping was fast. Units came in 2 boxes. Installing was easy. Still had to get a professional to do the outside wiring and line drainage. But overall unit is up and running. Very satisfied.
8. august 2026
Svar fra Cozeware
Hi Deiysi,
Great to hear your 18,000 BTU unit is up and running — and that you're very satisfied!
Thanks for sharing your experience. Fast shipping, easy install, and we totally get bringing in a pro for the outside wiring and drainage — that's a smart move for peace of mind.
Enjoy the cool comfort, and we're here if you ever need anything:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Svar fra Cozeware
Hi JBoo,
Thanks for the great feedback. Enjoy your Cozeware!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Svar fra Cozeware
Hi Tim,
Thanks for the review! Enjoy your Cozeware.
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Everything was straightforward on the…
Everything was straightforward on the directions. Everything went great thank you
5. august 2026
Svar fra Cozeware
Hi Eric,
Thanks for taking the time to share. We're so glad everything went great!
If you ever need anything, we're right here:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Quick delivery
Quick delivery, Easy install. We couldnt be happier with the product. Good quality and they work great.
18. mai 2026
Svar fra Cozeware
Hi Cleo,
Love this! Quick delivery, easy install, and a product that makes you happy — that's the full package.
Thanks for sharing your experience and for choosing Cozeware!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
App not working and customer service is…
App not working and customer service is the absolute worst, and your reply saying you contacted me and correcting the issue is not the truth at all, you reply with generic responses and after a week of back and forth with no corrections to the issue at all other then offering a $30 refund, totally ridiculous!!!!!! Fix the problem!!!
7. august 2026
Svar fra Cozeware
Hi Mister,
We're truly sorry to hear about your experience , both with the app and with our customer service. That's not the level of support we strive for, and we completely understand your frustration.
Please know that we've already reached out to you via your case to address the app issue directly. Our team is actively looking into it and will make sure we get this resolved for you.
We appreciate your patience and the opportunity to make things right.
Best regards,
Cozeware Customer Service Team
Installation was very simple
Installation was very simple. Instructions were very helpful. We love this mini split. Amazing how quiet it is. So far we are very satisfied.
7. august 2026
Svar fra Cozeware
Hi Jerry,
We love hearing this!
Thank you for sharing your experience with us.
If anything ever comes up, we're always here to help:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Easy install. Like ABC & 123. Great product. Been installing mini splits for many years.
The installs on the Cozeware are no guess work. The template make it quicker and the power cables are numbered. Saving time, “saving time,saves money”
7. august 2026
Svar fra Cozeware
Hi Wilburn,
Glad the templates and numbered cables made your install quick and hassle-free.
Thanks for the great feedback and for choosing Cozeware!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
The only issue was going to 5 stores…
The only issue was going to 5 stores searching for the 5/16” to 1/4” reducing fitting for the vacuuming the lines before applying the Freon . You might consider adding that fitting with the purchase. Very easy to install units and run drain line , electrical wiring and Freon lines. I’m an electrician by trade. Very pleased with how quiet it runs. 👍🏻✌️
3. august 2026
Svar fra Cozeware
Hi Richard，
Thank you for this incredibly helpful feedback.
We're really glad to hear that once you got past that hurdle, the installation was smooth and the unit is running quietly. And as an electrician, your stamp of approval on the wiring and overall install means a lot to us.
Thanks again for your honest feedback and for choosing Cozeware. If you ever need anything, we're always here:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Svar fra Cozeware
Hi Dylan,
Thank you for the awesome review!
We're so glad you're happy with your Cozeware!
If you ever have any questions, we're always here to help:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Missing items, customer service won't respond
Update: they promptly reached out after this review and offered me a useless refund amount that doesn't come close to purchasing the items new locally. or, wait forever to receive a replacement overseas which doesn't help since summer is nearly over and I bought this for a current job requirement. I suggested other options they offered to replace it with the same unit and me send this one back and I could have my item in as little as 3 days. I responded "perfect. that works for me, let's do it" and I stopped receiving messages. It's now been almost another week with no responses to several more emails asking what's going On and I can only assume they didn't have any intention of doing that.I'm now 3 weeks in to this with no resolution. DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY! I have ordered a different unit from another company, had it installed, and works perfect. and their customer service was great. Meanwhile still not getting a single response back from COZEWARE.
Purchased this item and arrived missing the refrigerant lines. I reached out and quickly received a response. I then returned a message with the requested information /photos and have not heard back since. Even after sending nearly half a dozen emails out. So I now have spent over $1000 on this unit I can't use without the lines. This customer service has been extremely disappointing.
24. juli 2026
Svar fra Cozeware
HI Matt,
Thank you for your message, and we sincerely apologize for the inconvenience.
We understand your frustration, and we want to make things right. Our team has already reached out to you via email with a resolution. Could you please check your inbox (and spam folder) and reply to us there?
We are committed to resolving this matter promptly. Thank you for your patience.
Best regards,
Cozeware Customer Service Team
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