We needed a new minisplit for our living room. The one we had finally ran its course. We researched a lot of different options but ultimately landed on the Cozeware 18,000 btu with heat option. Fai... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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So far their customer service is excellent like the others are saying. Ordered yesterday and it's shipping out today. Their customer service emailed me back very promptly with good information.... Vis mer
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I liked the price point, I liked the delivery time. Directions were not clear. Customer support seems good. My product arrived with a defect and still in process of have it resolved. Parts should have... Vis mer
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First I want to say the unit it’s self works fantastic. This was a DIY install and for the most part it went smoothly. My only complaint or suggestion is to just make your own 3/8 copper line, the one... Vis mer
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4,3
Enestående
97 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 66 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Cozeware
Hi Perry,
Thank you for the kind words. We really appreciate you taking the time to share.
If you ever need anything down the road, we're always here:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Arrived in 2 shipments
Arrived in 2 shipments, both timely and met with delivery times given.
24. juni 2026
Svar fra Cozeware
Hi Bobby,
Timely deliveries, even in two separate shipments — appreciate you calling that out. We know waiting for multiple boxes isn't always ideal, so we're glad it all came through as promised.
Thanks for choosing Cozeware!
Best regards,
Cozeware Customer Service Team
Svar fra Cozeware
Hi Alan,
Thanks for the great feedback!
If anything ever comes up, feel free to reach out:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Fast and efficient
The company delivered my package quickly and efficiently. The price was great too.
24. juni 2026
Svar fra Cozeware
Hi Kathy,
Thanks for sharing your experience. Enjoy your new unit!
Best regards,
Cozeware Customer Service Team
Svar fra Cozeware
Hi Skip,
Thanks for the feedback.
Glad the rest of the hookup was a breeze. If you have any technical questions down the road, feel free to reach out:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Svar fra Cozeware
Hi Robert,
Thanks for the feedback.
You're absolutely right: copper lines are soft and can kink easily if bent too sharply or without proper support.
If you or any DIY installers need guidance on line set handling, our support team can walk you through the best practices:
https://www.cozeware.com/help
Thanks again for sharing your honest experience.
Best regards,
Cozeware Customer Service Team
The purchase and very fast shipping
The purchase and very fast shipping.
I still have not installed the unit yet.
Stay tuned.
11. juni 2026
Svar fra Cozeware
Hi Greg,
Thanks for the feedback! Glad to hear the purchase and shipping were quick and smooth.
When you do get it set up, we'd love to hear how it goes. We'll be here!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Horrible customer service
Horrible customer service, my landlord didn’t approve the installation and they refuse to take it back, didn’t even open the package,
10. juni 2026
This is not diy and a waste of money
This is not diy . Had to pay an ac company $350 to connect the lines because they needed to be vacuumed and the average diy’r can not do it. You either have to spend a few hundred dollars to buy a vacuum and another $35 to buy an adapter to connect it. If I knew it wasn’t a true diy project I would have never bought it . For the $800 total I paid I would have spent another couple hundred dollars and bought a Mr. Cool . Plus this is in a 12x24 very well insulated building and it won’t get the temperature lower than 85° when it’s 92° outside. This is a complete waste of money and an utterly disappointment.
7. juni 2026
Easy hook up
6. juni 2026
Svar fra Cozeware
Hi mike,
That's what we love to hear. Thanks for the feedback!
Enjoy your unit, and we're here if you ever need anything:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Very easy install
Very easy install. Fast shipping with no damage and this thing performs perfectly. Will be purchasing two more in the near future. Price is fair for the 115v.
27. mai 2026
Svar fra Cozeware
Hi Danny,
Thanks so much for the fantastic feedback. We can't wait to help you outfit whatever spaces you have in mind next.
If you have any questions when you're ready for those next two units, we're right here:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Perfect product ,deliveryand prive
2. juni 2026
Svar fra Cozeware
Hi Benny ,
Thanks for the great review! Enjoy your unit, and we're here if you ever need anything:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
The 12,000 btu unit that I bought for…
The 12,000 btu unit that I bought for my garage is working wonderful. Great product thanks.
Bob Pound
28. mai 2026
Svar fra Cozeware
Hi Bob,
Thanks so much for the great feedback!
We're thrilled to hear your 12,000 BTU unit is working wonderfully in the garage.
Enjoy the comfort, and let us know if you ever need anything:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Svar fra Cozeware
Hi James,
Thanks for sharing your experience and for choosing Cozeware.
If anything ever comes up, feel free to reach out:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Very good price for the 12000 btu unit
Very good price for the 12000 btu unit. Works very well so far.
26. mai 2026
Svar fra Cozeware
Hi Terry,
Thanks for sharing your experience with the 12000 BTU unit. Hope it keeps you comfortable for a long time!
If you ever have any questions, feel free to reach out:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
The price was perfect delivered on time.
19. mai 2026
Svar fra Cozeware
Hi Peter,
Perfect price + on-time delivery = happy customer. That's what we like to see!
Thanks for letting us know you had a great experience. Enjoy your new unit!
Best regards,
Cozeware Customer Service Team
All the online videos made it very easy…
All the online videos made it very easy to install. Everything works as advertised and I hope it lasts a long while. Going to purchase another one so send me a special promo code for a returning customer and ill give you 6 stars :)
11. mai 2026
Svar fra Cozeware
Hi John,
Thank you for the incredible feedback and for wanting to give us 6 stars!
While we can't post a promo code here, we'd love to take care of you personally for being a loyal customer. Please reach out to us directly via the link below.
Contact us here: https://www.cozeware.com/help
We look forward to seeing you again!
Best regards,
Cozeware Customer Service Team
Svar fra Cozeware
Hi Tom,
Thank you! Being both professional AND human means the world to us .
We're so glad you had a great experience. Don't hesitate to reach out anytime.
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Just installed the ac unit I’m pretty…
Just installed the ac unit I’m pretty handy so it was easy for my first time. Only problem I have was that the manual is somewhat misguided. The gauge wiring is indicated for the internal parts of the AC not for the external so keep that in mind. Also the service port for the low pressure gauge states it’s a half an inch when in fact it’s 5/16 “ I almost broke the valve trying to fully screw in the adapter to the service port.
10. mai 2026
Svar fra Cozeware
Hi Ray,
Thanks for your feedback—we're glad you're happy with the product.
We're sorry for the delay and are working to get faster. Please feel free to reach out if we can help with anything:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Dette er Trustpilot
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