We needed a new minisplit for our living room. The one we had finally ran its course. We researched a lot of different options but ultimately landed on the Cozeware 18,000 btu with heat option. Fai... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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So far their customer service is excellent like the others are saying. Ordered yesterday and it's shipping out today. Their customer service emailed me back very promptly with good information.... Vis mer
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I liked the price point, I liked the delivery time. Directions were not clear. Customer support seems good. My product arrived with a defect and still in process of have it resolved. Parts should have... Vis mer
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First I want to say the unit it’s self works fantastic. This was a DIY install and for the most part it went smoothly. My only complaint or suggestion is to just make your own 3/8 copper line, the one... Vis mer
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4,3
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97 anmeldelser
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Har svart på 66 % av de negative anmeldelsene sine
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Easy installation. Very quiet and works excellently.
Easy installation. Love the WIFI connection. I haven't measured the air temp coming out........but it is COLD.
28. juli 2026
Svar fra Cozeware
Hi Bryan,
We love that the installation was easy and that you're already enjoying the Wi-Fi connection.
Thanks for sharing your experience. We're here if you ever need anything:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Shipping is A+++++
Shipping is A+++++
Install went well and very easy but I have prior experience as a Quality person in HVAC .
Also you can't beat the price.
I would like to see in the future some accessories being offered to finish the install.
21. juli 2026
Svar fra Cozeware
Hi Becky,
Thanks for the great feedback.
We really appreciate your perspective as someone with prior HVAC quality experience. That makes your positive feedback mean even more to us.
You also made a fair point about accessories. We're always looking at ways to make the install experience more complete, and we'll definitely take that suggestion back to the team.
We're here if you ever need us:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Svar fra Cozeware
Hi Sharon,
So glad the installation was easy, and you're finally enjoying the comfort you deserve. That's exactly what we're here for.
Thanks for sharing your experience. We're here if you ever need anything:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Shipping was incredibly fast
Shipping was incredibly fast. Installation was super easy and then there are so many videos online about installing them it’s crazy. Plus the discount was the best. I got 3 12k btu units for the price of 1 from another brand. Give all the stars for it and seems well built. Longevity is yet to be seen but after a week so far so good
18. juli 2026
Svar fra Cozeware
Hi Justin,
That's the kind of feedback we love waking up to.
We're also glad to hear the build quality is making a strong first impression. And we completely understand. We're confident you'll keep enjoying them, but know we'll be right here if anything ever comes up.
Thanks for trusting us with such a big purchase.
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
The shipping was great
The shipping was great. I don’t have it installed yet but it looks good!
19. juli 2026
Svar fra Cozeware
Hi ARTHUR,
Happy to hear the shipping was smooth and the unit looks good!
When you're ready to set it up, we're here if any questions come up.
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
everyth a good air conditionering work like it's supposed to…
everything work like it's supposed to it was easy anybody can do it if they just follow the instructions and maybe watch a few videos on YouTube to show you how it's done all the videos ain't perfect they do not show or tell some things or explain it in a good way for you to understand
11. juli 2026
Svar fra Cozeware
Hi Albert,
Thanks for the feedback , and for the honest take on the videos.
We're glad the unit is working great, and the install was manageable. In the meantime, our team is happy to fill in any blanks if you ever need a hand.
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Awesome!
The great service, fast shipping, awesome warranties, great price, make diy very easy and the best of all the Amazing mini split unit! Keeps my whole small house cold! Thank you!
Cozeware is the only company that offers 5 and 7 years of warranties. Thank you!
12. juli 2026
Svar fra Cozeware
Hi Noemi,
Thank you for this amazing review!
Thanks again for trusting Cozeware. We're honored to help keep you comfortable!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
I installed in my RV last weekend
I installed in my RV last weekend. We are full timers, 95 degrees outside, set to 70 inside and we have to use blankets. Pretty easy install. Simply connect and give it power and your ready to go.
4. juli 2026
Svar fra Cozeware
Hi Todd,
We love hearing that the install was simple. That's exactly the experience we want to deliver: easy hookup, powerful cooling, and comfort on the road.
Thanks for taking the time to share your experience.
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Seems to be a good system
Shipping was fast, packaging good. System was complete. Installation instructions were ok, but certainly could use some added details. System is working fine so far. The glaring detail missing is having to remove the cover of the inside unit (and how to do that) to install a cord relief / cord clamp (not included) for the power cable between units.
10. juli 2026
Svar fra Cozeware
Hi David ,
Thanks for the balanced and honest feedback,we really appreciate it.
Glad to hear shipping, packaging, and the system completeness all met your expectations. We also hear you on the installation instructions — we're always looking to improve clarity and detail there, and your input helps us do that.
Great to know the system is running well so far. If any questions come up, our support team is happy to help:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Arrived right on time the dates they…
Arrived right on time the dates they said it would & works great but didn't know that I'd need a vacuum pump & a 1/4 to 5/16 adapter to go with the guages i already had or I could've had them ready & saved myself an extra day on the install
6. juli 2026
Svar fra Cozeware
Hi Thomas,
Thanks for the honest feedback.
We appreciate your patience and hope the extra day didn't take too much away from your overall experience.
If you have any questions moving forward, we're always here to help:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
One of the pieces arrived boken
3. juli 2026
Svar fra Cozeware
Hi Johanna,
Thank you for reaching out to us.
We sincerely apologize for any inconvenience you've experienced. Our team has already tried to contact you regarding this issue — please check your email (including spam/junk folders) at your convenience, and we'll make sure to get this resolved for you as quickly as possible.
If you don't see our email, feel free to reach out to us directly:
https://www.cozeware.com/help
We appreciate your patience and understanding.
Best regards,
Cozeware Customer Service Team
Exceeded my expectations
Exceeded my expectations. Shipment, packaging and look and feel of product outstanding. Installation was easy and now that it is working equally satisfying.
The only reason I did not rate it 5 stars is for the poor instructions for the remote. Almost all instructions are for the app. Very little explanation defining general use and features of remote and its potential. Note: This problem could easily be corrected.
Even so…I would strongly recommend this product and plan to purchase at least one more. Quality and Price point would be hard to beat
25. juni 2026
Svar fra Cozeware
Hi Jack,
Thank you for your thoughtful feedback .
We're so glad everything from shipping to installation to performance has been a great experience for you. And we truly appreciate you calling out the remote instructions — that's a gap we'll address.
Thanks again for choosing Cozeware. If you ever have any questions or need assistance, we're always here to help:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Svar fra Cozeware
Hi Jeff,
Thanks for the great feedback. We're here if you ever need anything:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Svar fra Cozeware
Hi Jason,
we love reading that.
If anything comes up down the road, we're always here:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Svar fra Cozeware
Hi Jose,
We appreciate you calling that out.
If anything ever comes up, we're right here:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Svar fra Cozeware
Hi Kirk,
Thanks for choosing Cozeware. We're here if you ever need anything:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
I have purchased 4 of the 12000 BTU and…
I have purchased 4 of the 12000 BTU and 1 - 18000 BTU VISIO units. They were delivered in a very.timely fashion. I had them professionally installed by a local HVAC service to ensure proper installation. All of them except one of the 12000 BTU systems are working properly and doing a good job. The one 12000 BTU system has been recharged with R32 twice and needs to be recharged again now. The installer has done vacuum test three times and it shows no leaks however it continues to loose R32 we think it has an issue in the compressor or head unit. I am trying to contact the warranty department to get this resolved.
19. juni 2026
Svar fra Cozeware
Hi Billy,
Thank you for your detailed feedback and for being such a loyal Cozeware customer.
We're glad to hear that most of your systems are performing well and that delivery was timely.
However, we're very concerned to learn about the issue with one of your 12K units losing refrigerant.
We completely understand the frustration of recharging multiple times.
Please reach out to our warranty team directly through the link below, and we'll prioritize getting this resolved for you:
https://www.cozeware.com/help
Best regards,
Sophia
Absolutely excited with this unit
Absolutely excited with this unit. Within 5 minutes the room was cooled down. The Cozeware video how to install was all I needed. It was this simple! Works excellent. The only thing I would change is shorter lines. I had to get my line flared and shortened.
22. juni 2026
Svar fra Cozeware
Hi Andrew,
Thanks for sharing your experience. We're thrilled that our installation video gave you exactly what you needed — and that the unit is performing that well right out of the gate.
And you make a fair point on the line set length. Our standard lines are sized to accommodate most installs out of the box, but every setup is a little different.
So glad you're loving the unit so far. and we're always here if you need us:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
So far so good just got it hooked up…
So far so good just got it hooked up yesterday I loved it. Thank w
26. juni 2026
Svar fra Cozeware
Hi Nathan,
That's the kind of update we love to hear.
If anything comes up as you settle in, we're always here:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Svar fra Cozeware
Hi Owen,
We really appreciate you noticing the little things.
Hope the unit is treating you well so far. And as always, we're just a click away if anything comes up:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
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