Bose Anmeldelser 923

Had earbuds for around 7 months, there was a problem connecting them at the start of the year and was offered a replacement, started working again so I left it. They stopped connecting again last week, I had lost one of the earbuds by this stage though. So I couldn't complain if they didn't replace them under warranty. Sent them away on Friday, recieved email today saying replacment is on its way and due on Friday. They have probably done more than they were obliged to do for me as I only had one earbud. Although the product didn't work as expected, (which happens with some units of every manufacturers product). Really can't fault the way they have handled the situation to resolve it. And by the way they have handled the issue, next time I buy a new set of earbuds, I will definitely be buying from them again.

Bose’s customer service is a nightmare. I bought their latest earbuds, which are also terrible and overpriced. I got no customer support from Bose at all.

Morover, their products and service are not only disappointing, but their headphones quality is unacceptable: both audio and microphone performance are poor, making conversations nearly impossible. Frequent disconnection issues occur every time I use them, with audio randomly cutting in and out.

Battery life is underwhelming. Pairing new devices is inconsistent and often takes several failed attempts before success.

Even worse, the earbuds randomly mute during calls, pause and unpause audio on their own, and switch between noise-canceling modes without any input.

Bought an aviation headset for work. Proflight 2 and one of the head supports is broken but can not get any reply on repair request, email/web chat tell me to call and phone tells me aviation help center currently closed ( well over a year now) Shamefull greedy corporate company as they happily sell me a new one …..1099 gbp

I bought Bose noise cancelling headphones on holiday from the Bose store for their noise cancelling abilities. After a few days connection kept dropping to my iPhone. So much so I decided to take them back to the Bose shop I bought them from. After being there for an hour and them trying to blame my iPhone, Bose wouldn’t give me a refund they said they would have to send them off for review. As I was on holiday they said I could do this when I got home. I now have to go to a Hose store and do this all over again.

Professional Review: My Experience with Bose
As someone who relies on professional audio equipment for my work, I always try to purchase quality products from reputable brands. That’s why I chose Bose for my latest headphone purchase and placed my order with them. Since time was of the essence for me, I opted for the Express Delivery service and paid an extra £10 to ensure my headphones would arrive as quickly as possible.
Unfortunately, my experience with Bose has been extremely disappointing. Despite paying extra for express delivery, after 10 days, my headphones still haven’t arrived, and no one even knows where my package is! The customer support team’s only response has been to ask me to wait until the headphones are returned to the company, after which they will supposedly send them to me again. This process is truly unreasonable and unprofessional, especially when the customer urgently needs the product.
To make matters worse, I can’t even request a refund until the headphones are returned to the company. This policy has not only wasted my time and money, but it has also damaged my trust in the Bose brand.
Summary
I expected a reputable company like Bose to provide services worthy of its name and to cooperate more with its customers when problems arise. I hope this review encourages Bose to reconsider its customer service policies and create a better shopping experience for others.

Sound quality is good but they do not fit properly even with the different sized attachments. They constantly fall out your ears and the second it moves slightly, it pauses the music so your music is constantly getting paused with the earphones falling out your ears every 2 seconds. It’s like they were designed by someone who’s never seen what ears look like. Not comfortable, wish I just went with AirPods as I never had issues with them.

Bought a Bose Soundbar 600 in March 23, was ok to begin with but now it has a known error and every day we have to disconnect from power and reconnect to get it to work.
Called support and was transferred a couple of times only to told by the agent that she was finishing soon so I needed to call back, I asked to be put through to someone else, she replied saying they were all busy and i needed to call back as she was finishing now.
Why answer the call if youre not going to help
It would be funny it we hadn’t invested so much money
Now sat on hold….. have tried the trouble shooting and not still resolved
What has happened to BOSE!

Just received my Bose Colour II Soundlink back from being repaired by Bose. I wasn’t aware that it was being delivered because I had no communications from Bose as to the progress of the repair. The unit has returned as the same unit I sent off with presumably a new circuit board inside to make it work property. I’m a little bit disappointed, not just with the poor coms but the cost of £69 (which they attempted to take multiple times from my bank) for a small bit of circuit board that probably costs 10p from a sweatshop in China. This is profiteering on a commercial level as far as I can see. Too expensive.

No replacement parts available on the Irish website despite being available in the UK and Germany and other European countries. They won’t ship them to Ireland and they don’t have the actual colour available anywhere as they were a ‘limited edition colour’ so presumably shouldn’t be supported! Disgraceful. The actual customer support agents appeared to be embarrassed, being put in the firing line because of the company not giving a crap about their customers who paid a premium price!

My soundbar came without a UK power lead. I am 6 days deep with customer service agents who've all had their system suffer a global outage at some point in the conversation. I'm being told to wait another week now...great. I think I'll just return the thing and go with a brand that hasn't totally hit the skids.

Bose quiet comfort ultra headphones - worst thing I’ve ever bought. Don’t waste your money! Screeching sound if you put headphones one way, the hinges in them creak, the controls are terrible and sound is poor. Nothing good, never again

I always thought "Bose" meant quality... how wrong was I...
After buying a new speaker, Bose used UPS to "deliver". I say "deliver" because UPS did deliver to some person 2.5 miles away and now Bose and UPS think I should go there and collect the package myself.. to some random person called Karen. If I turned up on your doorstep, what would you say...
The customer service advisor was, quite frankly, very rude

Ordered headphones and paid extra for guaranteed delivery within 2 days. It’s now 5 days and counting. Got refund but then told to ring UPS myself as I had changed delivery to a local access point. UPS tracking supposed to deliver today but hasn’t. Say might be tomorrow but tracking still showing incorrect info. Told Bose UPS still showing out of date info. Now say when my purchase arrives I can return for refund. Why would I do that if it arrives? Or ask UPS to return it. Why can’t they handle it? It’s their choice of delivery company not mine.

Absolutely amazing lady iv just spoken with im sure her name was Christina! Thank u for helping

I bought a N700 headset based on assumed Bose Quality so did not mind paying the costly price tag. I always to a lot of care with my headset however the righthand side ear piece started to rattle slightly so I sent it back for repair. Once I sent my headset I was then informed It was no longer in warranty and was given 4 options. 1) Repair headset at a considerable cost, 2) Replace with new headset at considerable cost 3) Return not repaired at a cost to me 4) Discard the headset
These options should have been told to me prior to me sending from repair. I have now paid for my faulty headset to be returned to me. Bose very poor on customer aftersales - Based on my experience I will not be buying any Bose product again

J'ai acheter les écouteur sans fil de Bose Quiet Comfort 2 et après une mise à jour automatique, un cotè a arreter de founctionné comme par magie. J'ai contacter l'agence mais personne ne voulais m'aider. Donc j'ai par la suite fais mes recherches et j'ai découvert que Bose avait intentionellement mis cette mise a jour qui brule la baterie d'un des écouteur afin que l'on achete de nouveau écouteur. C'est de l'escroquerie

I had a very turbulent experience with Bose, but in the end they compensated me for it. I am very happy with my new earbuds. Although the noise cancellation is not much better than in my old QC earbuds, the immersive mode for music is awesome.

Purchased Bose Ultra Soundbar. Doesn’t work with LG TV, tried everything. But it does work with other brands for example Sony, but why do you always have to reset the speaker system every time you switch the TV on?
The soundbar is extremely expensive for something that is NOT fit for purpose. Bose is finished, dead and buried.

Over the years I have purchased Bose headphones together with Soundtouch 100, 200 and 300, all of which are now no more than Bluetooth speakers as the selection of music which can be preset on each speaker through the app is very poor. As I see it Bose are done. They had there day and now they are crap.

I purchased a set of headphones from Bose and four weeks later it still hasn't arrived. When trying to contact customer support, they tell conflicting information, one advisor told me to go to the collection point as it had been delivered, however it hadn't. I had to contact bose multiple times to chase up on the order and eventually they told me they don't have it in stock. Customer services are very unhelpful and simply waste of time. I'll never buy with bose again which is disappointing.