Bose Anmeldelser 922

Bose have managed to effectively destroy some of the functionality of a couple of their top range earbud/headphone products by removing voice prompts. This means you no longer have a clue what the multipoint connection is actually connected to or how much battery you have left.

Even if they did reinstate proper voice prompts, a company doing somehing like this and destroying functionality that was part of why people gave them their money in the first place shows they do not have any genuine relationship with consumers or respect for them.

As a long term fan of Bose products (used to have 15 in hotel) i was excited to order bose smart speaker. This never worked, was repaired, still not working and then replaced by wrong colour. Was on to customer services a number of times, Tech was overall helpful, tho always different instructions. Repairs took way longer than indicated, as did replacement. Incoherent Customer Services, had to chase up, and also Refund took months to come through. Got a Sonos....Wow....easy to use, great sound

Earbuds were every expensive so higher end product I would say. The return process for damaged item is hard and have to arrange own label printing own pick up from ups and then three weeks before they send the replacement product. Also online to return they don’t let you choose your original colour for exchange so have to phone aura number to do the return. Hard work and that’s hoping the return even runs smoothly

I purchased a Bose S1 Pro+ PA speaker. Completely OTT for my needs. It’s supposed to be a PA Speaker. We bought it for a bit of Karaoke over Xmas and a wireless speaker for music in the bedroom. It’s never been outside the home or used above 40% volume, yet it makes a terrible Rattling noise on certain bass notes. Very noticeable and annoying.

An internet search reveals this is a known issue.

Bose Reference : B004013453

I have ordered a few items off Bose UK such as the Home theatre Rear speakers, The Bass Module & the Wall Brackets. Despite ordering with £9.99 Express Delivery it still has not arrived yet. Your better off either buying Bose Products directly from a Bose store or your local Argos or Currys instead of their site.

Absolutely useless.
Got an item that was not working from the minute I bought it. Bose accepted no responsibility.
If I could score minus I certainly would. Avoid at all costs, unless you are happy to be ripped off.

I purchased Bose Sleepbuds II directly from Bose for £229, expecting a premium product with long-term usability.

The product relies entirely on the Bose Sleep app for setup and configuration. After upgrading my phone, I discovered the app has been permanently removed from app stores, meaning the Sleepbuds can no longer be properly used on a new device — despite the hardware itself still working.

I contacted Bose support and was told the only option was to pay £185 for a replacement product. My request for a fair resolution was declined.

More concerning was the handling of the complaint:

I was promised a response within 72 hours, which never came
I had to chase after two weeks
I was accused of using “AI-generated responses” during the chat, which was completely irrelevant and unprofessional

This is not a case of wear and tear — it’s a product that has lost functionality due to the removal of essential software.

For a brand that markets itself as premium, this is extremely disappointing.

I have owned several pairs of Bose headphones which have always offered good sound. I am always disappointed however in the fact the ear pads fall apart. For a premium brand I wish they used real leather which would last longer and patina with age.

Bose QuietComfort Ultra Headphones (2nd Gen). Owned for weeks. Hinge started creaking on the right side, a known defect they already had on the Ultra 1s and apparently learned nothing from.
What followed was 40 minutes of live chat hell, my fifth attempt to resolve this.
The agent asked me to factory reset the headphones. For a mechanical creak. Let that sink in. A software reset. For a physical hinge defect. When I pointed out the obvious absurdity, the response was "one moment please." That phrase came up roughly nine times across the session, each one a small death.
I stated clearly at the very start of the chat: I use these headphones five hours a day for work. I cannot send them back and sit without headphones for weeks while Bose processes a replacement for their own manufacturing defect. This was ignored for 30 minutes while the agent slowly, agonisingly walked through a script, only to land on exactly the outcome I told them wouldn't work: send yours back first, then we'll ship a replacement in 7 to 15 business days.
So to be clear: Bose sells you a £400 product. It breaks due to a known defect. Their solution is that YOU go without the product for potentially three weeks while they get around to sending you one that isn't broken. No cross shipment. No expedited replacement. No acknowledgement that selling someone a faulty premium product creates any obligation beyond "follow the policy."
I asked for a manager. Nothing. Asked for a complaint reference. Nothing. Asked repeatedly over the final fifteen minutes if anyone was even still there. Silence, then another copy/paste about "company policy."
The chat transcript reads like a masterclass in how to turn a loyal customer into someone who will never buy your products again. Forty minutes. Five separate support attempts. Zero resolution. Zero empathy. Zero accountability.
Bose, you charge premium prices. Your support is bargain basement. The headphones creak, and so does your entire service operation.
Avoid.

I got a notification that my Bose speaker will not funtion any more via Apple computers because they don't want to do updates anymore. I have written 5 emails to get a bot response that emails are not acceptable communication. Yet the chat is all bots and forms. I would suggest DO NOT BUY BOSE.

They used to so quality equipment now it’s just expensive Rubbish I have 20 devices that I have no problem connecting to yet my Bose speakers always a problem always restart turn the power off start again update the app send them the serial number. This is the only item that I’ve ever had this problem with.

Bose ear buds delivery by UPS was left on the pavement and disappeared. UPS investigated and admitted the delivery was not compliant and accepted fault. Bose ignored that and said they are not interested in replacing or refunding. After about 20 emails and Bose UK support phone calls I have now decided to give up

Appalling customer services... trying to order a product via multiple routes online- fails every time. Contact customer services- not interested in resolution only trying to sell you something- very poor.

I returned a speaker to Bose for repair. Three months later, they told me they had returned it. A month later they did, "untouched". I paid £85 for the repair. I have contacted their customer services 12 times. I get "hot air" & they still have my money. - I will never buy another Bose product

I've been a loyal Bose customer for many years, but they sold me a pair of very expensive earbuds that don't work. Customer support promised answers but didn't deliver. I've swallowed the £400 pound cost and replaced them with a £100 pound product which is not as good as the Bose buds on their best day, but they work well enough consistently.

I’ve owned my Ultra Quiet earbuds for about 18 months. Recently, the mic quality dropped so significantly that I couldn't use them for calls anymore.

Assuming they were out of warranty, I reached out to support just to see if I could pay for a repair.

To my surprise, after providing my serial number, they emailed me a prepaid shipping label to exchange them for free!
The turnaround was incredibly fast! I sent them on Monday 8th and had the replacements back by Tuesday 17th.

The best part, they didn’t even send me a refurbished unit. They sent a brand new, factory sealed pair.

This is easily some of the best and most efficient customer service I’ve ever received from a major company. I couldn't be happier with how they handled this and I would definitely purchase future Bose products based on this experience

They've definitely earned a loyal future customer. Good job Bose 👍

Bought a bose soundtouch in 2017 for £539 thought it would last for a very long time but bose decided to shut down the internet making it useless so won't be buying bose again.

I’ve owned these products for about three weeks and will be returning them.

There are two huge flaws with this product. Shockingly one is by design, and which Bose show little intention of fixing, and the other may or may not be bad luck.

The good:
Light, and comfortable, with a selection of ear tips and stability bands - the stability bands are great for getting a secure fit for running or other activities. They sound good, and noise canceling works well.

Now the bad:
The touch controls work well enough, but it is easy pause music when you adjust the fit of a bud. Setting press and hold to turn up the volume just doesn't work.

If the headphones don't think you've moved enough (while watching or listening to something) they turn off after ten minutes. According to Bose this "battery saving feature" is by design and cannot be altered or turned off. They say they are aware users dislike this "feature" and may patch in the ability to toggle it off in future - but they have been saying this for well over a year so I'm not filled with confidence. They enable this functionality on other, more expensive headphones so make of that what you will.

Connectivity - it sucks. The connection drops in and out on my phone, and the buds seem to hate my sports watch with a passion, with the connection constantly cutting in and out, or swapping between buds in a truly disorienting fashion. The first run was flawless, but after two weeks I've yet to have a run without connection issues. Now, this might be a defect rather than inherently poor design.

The case is on the larger side and doesn’t pocket comfortably. It’s made of cheap, easily scratched plastic, and it lacks a lanyard, or even a hole to attach one. However, Bose will sell you a silicone case with one for an extra £25…

I really expected better design and quality from Bose. At least part of my frustration stems from the companies desire to upsell users to more expensive products.

Bose QC Ultra 2, I was expecting a more advance sound quality from this product as I have had the QC Ultra 1s for over 3Yrs so I was delighted to purchase the QC 2nd Generation, sadly I was disappointed in the sound quality resulting in a flat mid range together with a shrill treble and background hiss white noise when silent, unfortunately I sent the product back for credit, and gone back to the original QC 1s

I placed an order for my autistic granddaughter from her Disability Benefit for Bose QuietComfort headphones and Airfly Pro 2 device on 13th January 2026. We were due to receive it 15th January 2026, I asked for it to be delivered to a local pick up point as I had a hospital appointment that day. I am currently unable to walk due to a spinal issue. It didn't arrive and we were told by UPS that it was delayed. We finally had notification that it was delivered to the pickup point on 19th January 2026. My partner & granddaughter went to pick it up but it was clear that the package had been tampered with. It was very badly boxed in a UPS box with two pieces of rough parcel tape around it and a ripped piece of the original packaging taped to it. They took a photo of it on the counter at the pickup point, the photo is timed and dated at EXACTLY the same time as the UPS receipt saying that we picked it up. They brought it home, unopened. I immediately went to your online chat and asked what we should do as we suspected it had been tampered with, the agent advised us to open it and tell them what was in the box. Inside the box was a cheap unbranded pair of headphones. I took a photo of it and uploaded all photos to the chat. I was told that they would pass it on and it would take 48-72 hours to look at and contact us about a replacement. I phoned or went on your online chat several times over the next few weeks and I was told repeatedly to "wait 2-3 more days as it was being investigated with UPS". I explained many times that my granddaughter was distraught as she needed them to help her cope with every day life and these particular headphones were recommended to us. NO-ONE CARED!! I was just repeatedly told the same thing even though I pointed out that we had not done anything wrong! I eventually resorted to posting to you on X to try to get some response and replacement.
We were treated like criminals! As is we had done something wrong despite contacting you and having the photos AT THE PICK UP POINT that clearly showed the package had been tampered with.
We eventually received replacement items 10th February 2026.
We were treated as criminals. We had done nothing wrong and these items were for a child who struggles every single day. It was absolutely disgusting!!
I would not expect treatment from such a large company and I will NEVER buy anythiong from Bose again.
There was not even an apology or a card to say sorry to my granddaughter saying sorry. Absolutely nothing!! Disgusting. There was absolutely no help whatsoever and the stress has made my conditions worse and caused several weeks of anguish for my granddaughter.