Bose Anmeldelser 922

I really like Bose products but their customer service is God awful. Customer service reps clearly don’t speak English as their first language and trying to get anywhere with them is frankly painful and a bit soul destroying.

I bought one of the most expensive headphones for my birthday as a one-off treat. It made a clicking noise, clearly faulty. I reached out to Customer Support, and they told me to send it back and they will either repair it or I will get a new one. I printed out their label, put it on the box-to-return, and I returned the item.

According to the delivery service, it arrived, and I started asking Bose Customer support after a few weeks, when I will get my headphone back, or a new one. They said they got it and I should get a response soon. I waited another 2 weeks and reached out again. Same response. 2 weeks more, same thing happened.

After almost 2 months, I felt this is ridiculous now, we paid a lot of money for this product, and now both my money and the headphone is with them.

I called them on the phone, and they said they never got my returned headphone, even though I have the delivery service's proof, and their very own written words from previous conversations.

They told me that there is nothing that they could do.

I am now taking this to court, the customer support is simply ridiculous, and they basically stole my money and they refuse to help me.

We invested a lot of money (for us) in a Cinemate sound bar with SoundTouch. We use and like SoundTouch very much.
BOSE announced they are discontinuing support for SoundTouch early next year, leaving us high and dry, with some very unspecific advice on what we can do next.
Not impressed and will avoid BOSE in future. A pity because the sound quality is first rate, but is not enough on its own.

Bought Bose S1 speakers -2 of them and the Bose App doesn't give you the option to connect them - just gives option of Bose S1 Pro plus - utter garbage tried everything for hours and nothing - how can they not give the option for SI Speaker -also bought ear plugs and stopped working after 6 months - absolute utter garbage - DO NOT BUY BOSE products you have been warned - wasted a life time trying to pair these speakers and trying to get to work without any success at all - the app and support is a total joke - expensive utter useless crap

I contacted today the internal assistance because of a problem with my order, and Sonali replied to my request.
She was very friendly and knowledgeable, I was very happy with the help that she provided!

I have returned my order but still haven’t received my refund. It looks as though maybe the parcel hasn’t been picked up by UPS. I have contacted Bose live chat a number of times now with no luck, have been told someone is going to email me but they haven’t, have emailed myself but have heard nothing back. I’m wanting a refund for my parcel. I have sent a photo of my receipt as proof of return via email also. I’m fed up, there is no clear complaints process (apart from the generic phone number) and want my refund. It’s been nearly a month now.

Bought a Bose SoundTouch 20 speaker 12 years ago. It worked well for most of that time but has stopped recently; I find out from Bose's website that they will stop providing software updates in Feb 2026, meaning that even if I can fix the current bug, the equipment (although physically in excellent condition) will shortly become unusable.

Bose QC Ultra Ear Buds

Great when they are working however, they frequently don't work. First pair, the left ear bud stopped working after less than 4 weeks. Bose support couldn't resolve. I had to return the ear buds and wait for them to come back either fixed or a new pair - nearly 4 weeks without my ear buds
(an issue with a separate non-Bose electronic device at around the same time was dealt with by sending a replacement withing 2 days and me then returning the faulty device - a much better, more customer focused process).

Now the ear buds often with won't connect or one doesn't work. It can only be resolved by connecting at home and using the app, which is very glitchy and not at all user friendly. Due to having a new pair sent my app has 2 pairs on there, which I don't think helps. However there is nothing to let me delete one of them - even after deleting the app (and all its data) and reinstalling - still 2 ear buds appear.

Hundreds of pounds spent on a terrible unreliable product with awful customer
service.

I bought a sound bar and sub for my tv and it’s been nothing but a problem since we got it years ago. Why the review after years, to advise people not to buy as Bose couldn’t care less. They even charged me when the sub packed up after 12 months. When it has to be fit for people and they should have fixed it for free. The sound bar runs off Wi-Fi and looses connection very frequently, meaning we have to turn the Bose system off by the wall, wait 30 seconds or longer turn back on and hope it works (somethings does and others it takes a few goes). Bose want people to think they are a premium brand but this isn’t the case. They sell items with major issues and have nothing to say or do to help fix the issue.

Excellent service by Virginia. Bose products are the best in the world and their service is always brilliant. Very easy to reach them over the phone as well as over the chat. I am shocked to see the 1.7 star rating. I am Bose fan for the past 8 years. I never had issue with the service. Thank you Virginia for the effort you put to solve my problem. I thank the management team as well.

Ordered earpods £179, UPS claimed a delivery was attempted : Not true, parcel finally found at local pickup venue. Once opened at home, discovered earpods missing from inside. Waited 2 weeks during which time “investigation” by UPS and Bose took place. Finally informed “my Claim” rejected. Rang Bose to appeal - agent said this needed to be escalated and promised a call back. Unsurprisingly, this never transpired. Every attempt to email their complaint/service email replies that email account not monitored. Theft reported to police and will be the last time I ever use or recommend Bose or UPS.

Terrible customer service actually there isn’t any! Every phone number you find “cannot be answered at this time” except one for Bose in Holland and they can’t help with musical products. £1000 pa speaker dead and no way to get it fixed

They had our professional F1 speakers since August.
It's now November and they keep saying we will get an update in 5 days and then 5 days and so on..

as a result our church has been left with no sound and we had to hire speakers for months in the end. We ended up paying more than the cost of the speakers.
I really don't see the point in paying for such an expensive product when the moment you need them to deal with n issue they disapear

I’ve always trusted Bose for build quality, which makes this so disappointing.
My Bose QuietComfort Ultra 60th Anniversary (Diamond White) headphones — bought for £449 — cracked inside their own official protective case after some light weight was placed on top. This caused the outer cup to split and a small internal ribbon cable to tear, leaving them completely dead.

I contacted Bose Support and was first quoted £349 for a replacement, then given a lower quote, and later told that the lower figure “was never offered.” I’ve kept screenshots of both quotes as proof.

Bose also told me they don’t repair headphones at all, yet they sell “official refurbished” QC Ultras for £289, which clearly come from repaired units. It feels unfair that loyal customers are charged nearly full retail instead of being offered a sensible repair or exchange — especially for damage that occurred while stored in the case Bose provides.

I’ve emailed bose with photos and screenshots and hope this can be escalated properly.
I’d really like Bose to stand by the durability and service reputation that made me choose them in the first place.

My wife bought me some refurbished Bose earbuds last year after I managed to destroy one of mine. The sound was the usual superb sound so I was extremely happy. Almost 2 years later, a few collisions with the pavement as well as plenty use in the rain one of the buds started to play up. I went into the app to see if it was a software issue or if I needed medical intervention. While mooching round the menus on the App I stumbled upon the fact that my buds were still in warranty. One of the simplest returns I’ve ever encountered and in less than a week I have replacement buds and once again superb sound for my music and films. Bose are well known for their 5-star sound and quality I’d like to add in customer service which was superb and painless.

Well, I find my self back here again with BOSE! I bought a Proflight 2 headset in May 2021, with what I thought was a 5 year warranty. First, I would like to say that for a headset costing over £1000, I am appalled by the quality. Prior to this I had a DC which had no issues at all! I logged onto the site tonight for the 3rd warranty return in 4 1/2 years only to find that on my account that they say it is now ‘out of warranty’ I bought it on 25/5/21 and expected it to be in warranty until 24/5/26 but not with BOSE! The agent I chatted to had no reason but maybe because I used it twice in the past. This is ludicrous, the warranty suggests nothing of the sort. Now I find myself with a BOSE PROFLIGHT 2 with a crackling boom and an ANR that cuts out, making it unusable in a commercial environment.
Customer service no help.
In conclusion
I WOULD GIVE 0 STARS IF I COULD!
DON’T BUY BOSE AVIATION HEADSETS. THEY ARE NOT UP TO THE ENVIRONMENT MINE HAVING BEEN BACK TWICE AND NEEDING A THIRD REPAIR IN 4 1/2 YEARS (I DON’T MISTREAT HEADSETS) WASRE OF MONEY AND IF YOU HAVE THE AUDACITY TO SEND IT BACK FOR REPAIRS TWICE BE PREPARED FOR THEM TO REDUCE YOUR WARRANTY BY 6 MONTHS.

I ordered a headset and I received an empty bottle. The customer service said that they opened an investigation, but they stopped answering and didn't take any responsibility. Is a scam, don't buy products here.

⭐☆☆☆☆ Disappointed with the smart features
Sound quality is good, no complaints there — but the smart features really let this down. While playing music on Spotify, it only plays one song and then stops. The app almost never works. I paid over £400 for this smart speak, and yet they can’t seem to get the basic functions to work properly. Very frustrating experience.

Chat support horrible.
An absolutely unhelpful service, probably designed to keep customers away as much a possible

Exceptional customer service delivery. Exceptional product. Happy with my purchase order.✔️