Bose Anmeldelser 922

Just quality good sound, poor materials

Ordered an earbuds from Bose website on December 17,2025 and paid extra to have quick delivery, still, the item has just left from their warehouse. So disappointed with the service, I ordered from their website thinking it is safer and quicker but not really. I will never order again from Bose. I am still waiting for my orders to arrived. Angry from this company as they advertise of 2 days delivery! A big lie! A total scam advertisement!

Absolute shambles, Ordered of line. Somehow processing they managed to jumble my address up. They use UPS as their courier, who will also be getting a poor review. You ring their help desk, not a U.K. help desk, basically sat down given a script to work off. So after three weeks, Christmas present is not going to arrive.

Do not order from Bose website!!
Absolutely awful customer service, I ordered the ultra 2 earbuds with express delivery, 5 days later the earbuds get declined at customs and returned to Bose.

Bose told me my only option is to buy the item again (so pay for it twice) and then eventually wait for a refund. They may as well not offer customer service at all as this is exactly what I could have done anyway even if I never reached out.

Take your business elsewhere, typical big company shafting their customers, I feel sorry for the customer service rep who has to collect a salary from those con artists.

Purchased Ultra soundbar, 700 base module and 700 surround speakers direct from Bose. This system has been problematic from the start! Had to hard wire the bass module that is supposed to be wireless as it kept on ‘popping’. Contacted Bose customer support on numerous occasions with sound delay (6-7 seconds) when switching on and asked to unplug everything to reset the system on numerous occasions which hasn’t solved the problem. Now told that a future software update might resolve the problem. They are aware of these problems with this system and it just is not good enough considering how expensive it is! I’ve had Bose products for over 25 years but this is the worst experience with them. Wish I’d done more research and purchased an alternative brand!

Now almost four months later my Bose Ultra Soundbar made a very loud scratching and today, whilst listening to music, made a loud thumping noise and the soundbar went completely dead!!! I phoned Bose and insisted they replace it with a new one. They wanted to repair it at first but because I’ve had nothing but problems from day one, I insisted they replace it. I don’t know what’s gone wrong at Bose but I now regret buying this soundbar, along with the base module and surround speakers. Now I have to be without the system for up to 15 days until they send a replacement.

Wave Music System ontvangen in 2020. Zeer tevreden over geluidskwaliteit. In februari 2026 stopt Bose met het ondersteunen van het besturingssysteem (soundtouch) waardoor deze producten waardeloos worden.

As the title says - DO NOT pay for express delivery. For whatever reason they split my order in two, one arrived on time, the other one (a more expensive) is lost somewhere in transit, with no updates provided, except that it is delayed and been like that for days now. The tech itself is really good, but save urself a headache and just order from Amazon or other reputable retailer. Really disappointed as I paid 9£ for god knows what.

For over twenty years, I never purchased a single audio product that *wasn't* from Bose, such was the quality of your products and customer service.

The quality of the latter has eroded so profoundly (just look at your TrustPilot scores!!) that I cannot abide ever spending another dollar, pound or penny with your company.

My disappointment knows no bounds, and you will never hear from me again.

Avoid Bose headphones like the plague. I recently bought a pair of Bose Ultra QC and am constantly faced with connectivity issues, namely, they either will not connect or connect but there is no sound. For the price you pay, this is absolutely disgraceful.

I am going back to Sony which are far more reliable and the sound is equally as good.

Appaling customer service lately. Over the past 25 years I have bought several Bose products and you could always just phone up and get through to a human being. I had a Wave Radio CD repaired, a Soundtouch repaired after it would not update the firmware. "Music deserves Bose". Maybe, but does a loyal Bose customer, 2 x S1 Pro, 1 x Soundtouch, 1 x Wave Radio CD, deserve to repeatedly telephone their 0204 571 2383 number, be told I am number 1 in the queue, leave my number for a call back and receive NO CALL BACK for several hours?
All I want is to order a replacement Volume knob for an S1 Pro. Why can't they have a simple online parts ordering system or just simply answer the phone?
In the end, I had to contact them through Facebook Messenger, yes Facebook Messenger! After much exchange of messages I was identified on their system and an order was placed. Advice to Bose: if you have a UK phone number, at least have the courtesy to answer it!

Got Quietcomfort Ultra earbuds from official website. Decided to return for a replacement straight away due to the left earbud always making a hissing and high pitch noise.
However, a simple Google search will tell you it's a widespread problem and in fact a design flaw, and even Bose admitted it's typical of their earbuds.

So decided no longer want a replacement on the same day I returned the earbuds,but Bose said it's too late to ask for a refund. The customer service agent told me once you ask for a replacement, you cannot have a refund? What the heck, Bose hasn't even posted the replacement, so why not just stop there and process a refund. Fro

It's a shame that a well known company like Bose has descended to virtually a scam. They took my money, received the returned product and force me have a replacement which I cannot refund anymore.

Maybe work on the quality of your products instead of scamming money from your customers.

Now I will tell everyone run away from Bose and buy from Sony.

Bose Home Lautsprecher 500
Der Klang ist o.k. Die Bedienung über die Bose APP ist unterirdisch. Seit neustem funktioniert die APP nur noch mit Freigabe meiner Daten. Das wars dann für Bose. Das Gerät kommt auf den Schrott. Es wird auch nicht weiterverkauft oder verschenkt um Andere vor diesen Praktiken zu schützen

Got bose earpods gifted for xmas couple of ears ago and was quite good until I tried to remove the rubber tip today and one of the earbuds just broke into two ! Contacted Bose customer service.. product was only manufactured 3 years ago. I had it for 2 years and they cant repair or replace as its out of warranty. Want me to purchase a new one at 15% ‘goodwill’ gesture. How is this anygood if items break in 2 years! Very disappointed with Bose i had asumed their quality would be the best.

Bose product failure + Bose do not keep their own in writing promise + just poor service + UPS issue not related to customer delaying process another 10 working days to investigate an internal issue not related to customer

21 Nov 25 (day 1) - after months of struggling with a Bose product contacted Bose to sort out the issue under warranty. Bose agent confirms it can be replaced (see chat script). Just drop off at UPS then we will send out the replacement.

Bose chat—
Me: so when do you send out the replacement?
Bose: Once you drop off your product

5 Dec (day 14) - called Bose to ask when replacement would be sent out. Issue with UPS. Asked me to provide UPS drop off receipt as no record on their system of being dropped off. Bose agent said would call back.

8 Dec (day 17) - called Bose as no call back (2nd time). Asked to provide all documentation again. Now 17 days since starting the process. As per Bose agent chat in writing record, I only needed to drop off to UPS for Bose to ship replacement product. Bose advised that they now need to investigate UPS issue (another 10 working days, 2 weeks) even though I provided evidence of it being dropped off including photo of giving it to UPS agent and the UPS receipt. I asked why that is delaying the shipping of replacement product as investigating UPS is an internal process concern not mine. Now it is mine thanks Bose. Adding another 2 weeks is not acceptable on top of 17 days to date. Bose decides to open an investigation after the 2nd phone call. Why not after the issue was identified on 5 Dec? Asked for a refund as this is not right and already taking way too long. Sorry can’t do that need to investigate what UPS has done / not done / lost product etc… thanks Bose this has nothing to do with me as it is an internal issue not customer issue

11 Dec (day 20) - called Bose again (3rd time). Still a massive disconnect. Customer requirement was to drop off at UPS. Bose confirms this was done. Bose were supposed to then despatch the replacement product. Bose still say that a 10 working day investigation with UPS is now required. The disconnect is that customer has done what was expected to trigger the despatch of sending replacement. Bose UPS investigation has nothing to do with customer as that is an internal issue not customer issue. Replacement product should have been despatched and should have been received no later than Friday, 12 Dec. NOT wait until 19 Dec (day 28) for a UPS investigation outcome then potentially getting replacement product despatched. Still no joy. Only option now is to escalate further.

Terrible products, beautiful to look at... but the sound quality is terrible! One side doesn't work, the volume is low on one side, there's echo, distortion, and the ergonomics are terrible! The customer service is also terrible! This’s happened twice!!

I have been a Bose customer for probably 25 years and today I am totally shocked by your service. Unknown to me my wife placed the same order as a surprise and we BOTH paid for express delivery. The items did not arrive within the stated period so that was a complete wasted day and money, What is even more unbelievable is that the order was for 4 items on the same order, delivered in 1 box but I have been instructed that EACH of the 4 items has to be returned in a seperate box. 1 box to me but 4 boxes back to you! I have never known anything as crazy in my whole life. So I now have to find/arrange another 3 boxes and all the work that goes with that to pack them up and return them. You have lost focus on the customer experience, which is totally awful. Lets hope the refund is not another nightmare.

Spent £400 on 2 pairs of Quietcomfort earbuds before an extended trip abroad but received an empty box so contacted Bose who did nothing to rectify the situation except open a case with UPS. I sent all pictures and description requested but apparently UPS rejected the claim. This all took about 2 weeks and I had already bought replacements from John Lewis so I could collect next day and before my travels. I had to follow up with Bose as otherwise nothing happens, so I requested a refund “not possible” im told but we can send replacements which you can then return for refund. Ridiculous but despite my pleading I had to play along, so replacements shipped, delivery was refused, items returned to Bose, now Ive contacted twice about my refund only to be told wait 8-10 business days. I can’t remember worse customer experience, they never give any status updates and this has now all taken nearly 6 weeks
Now 2 weeks after they received the return I’m giving it a day or 2 and then give in and contact Amex and ask them to make a charge back.
I will never buy directly from Bose again and advise anyone else not to do so either

I’m used to love these brand.
I’ve been saved up long time for the Bose earbuds. It’s work well from the beginning. Then the battery starts uncharged properly, losing Bluetooth connection randomly , sometimes one bud and sometimes both. Been connected the support team. They said won’t able to fix it and just offered me small amounts of discount to buy another one which is nearer model and much more expensive. I totally lost disappointed. Can’t believe their customer support is worse like this! Wouldn’t recommend anyone to using this brand again!

Returned 2 faulty speakers well within the 90 day free returns on customer satifaction terms and conditions, but Bose only refunded one of them and its been 2 weeks since I returned them ..After contacting Bose regarding an outstanding refund several times I just get the same answer that they have processed the refund for both items. Well this appears not to be the case. Im no longer chasing everyday for the refund and I am now going through my credit card provider and I will get my money back through a charge back. Bose you cannot hold on to money that is not yours. Bose If you care enough to read this review then you will want to get it resolved quickly .
I can see on trustpilot you have a terrible reputation and I think Trading standard could be interested in the way you treat customers in the UK .
Not only you send out faulty goods you are reluctant to refund the customers money. Its not looking good for you is it!!!

So I am a happy owner of few Bose products,SoundTouch 30 and portable Bluetooth Speaker SoundRevolte +2. Couldn’t be any happier then I am SoundTouch still makes the walls shaking and I only regret that has been discontinued as this is a decent product even after the time pass away. But I want the to really write that review after situation I ended up , so after guarantee service is brilliant at my first repair to pretty much get a new speaker for only 60£ service charges I was so pleased. As any place I went to ask how price wise repair of it will cost me I was shocked nearly half of the speaker value??😅Choice was obvious and customer service was helpful thru the whole process. But today I was shocked, after first out of guarantee service price went up, but only over the chat right away I was offered 25% discount on it. But that’s not all when I called today Elma made my day🙏🏻 After short conversation and some waiting time to let her sort out my repair she surprised me with an offer of free of charge repair??🤩Never in my life things like this take place. Life is harsh and majority of the people thinks money brings u happiness, in some point it will but what’s actually counts are good people and being good for others. Doing a good things will bring u a real happiness, especially things u can do for others to makes them happy. My harsh life gave me a lesson, and it was very straight forward.. Was broken seriously in the past nearly sleeping rough, managed to get my life sorted and now I am proud of it. That lesson teach me to do not look to the others pockets, be active in charities as a volunteer, and keep doing good things , do not be blind at others. I could afford to pay for the service, but point of this review is to spread the idea which if everyone one will follow life at this word would be much easier and better. Good bless real people, good people , actors will remain actors 💯‼️Many thanks Elma ( Bose) for that sparkle faith in people as is so easy to lose it🙌🏻🙌🏻🙌🏻