Bose Anmeldelser 923

Slower delivery than other on-line services. One earbud not working on opening product. Slow chat process to confirm u/s. Offered return process 3-4 weeks, no consideration, other than gratuitous 'put a smile on your face' language for such poor service and
inconvenience. Cancelled and they still take same time frame to refund my purchase. Insult to customer service let alone abject quality control.

Great Company, Great Products.... Its a pity that ordering from Bose direct is totally worthless, annoying and very stressful. As has been said in other reviews, they are awful and basically lie over the phone. I have the same issue as the accounts below and my earbuds are with UPS! Three delivery dates so far.

Best part is they dont care!!!

Have now emailed Bose in the USA and any email addresses I could find, and so far nobody has had the curtesy of replying!

Shipment picked up within 2 hours from Bose Warehouse in Eindhoven.

Been with UPS ever since for 6 days…. and still waiting…. Maybe tomorrow 🤷‍♂️

Bose - you need a better courier, or better still have a warehouse in the UK.

2 months later and never received my order. you can contact them on phone, email and chat but they will tell always tell you the same thing. they are escalating the case but they never actually contacted me again. I probably contacted them 10 times between November and December. Disgraceful customer service for a company like Bose. AVOID at all costs !

Ordered a pair of ultra earbuds as a Christmas present for my husband during the Black Friday offer. Was delighted to receive notification of delivery within days of ordering, but that's all it ever was, notification. The delivery never materialised and all their inept customer services team could ever offer was wait another few days. With Christmas fast approaching and around 4 or so promises of delivery made but never met, I asked to cancel the order and requested a refund. This was agreed although the refund would take up to 10 business days (funny how your money is debited immediately but can never come back that quickly!) I ordered exactly the same item at the same price on Amazon and received it the next day! As with many others in similar situation, the message is DO NOT BUY DIRECT from Bose - there is absolutely no benefit and an awful lot of aggravation and disappointment in store if you do. They clearly have major logistical problems at the current time and just will not be transparent with customers at all.

Ordered Bose TV Speaker 17/06 as it was heavily discounted by around 50%. I was aware that there was a wait of a couple of weeks for delivery that I was fine with. Two weeks later I received an email informing me there would be an additional two week wait to 15/07. Another two weeks later I received another email saying there would be a delay to 01/08. Then I heard nothing more. Got in touch with Bose customer services to get an update having received no status update and they said there was another delay. Fast forward to September and I contact customer services again and they say the order has been cancelled. No communication, nothing. Then discuss it further with them and they say that actually some stock is available, to my surprise the speaker arrives a week later and it works great. Can't complain about the speaker, shame about the customer service!

Terrible - customer service which is zero
Incorrect product sent and still having to wait for a refund. Policy states 2 - 10 days.
Absolutely the worst company to deal with - useless.

great customer service from bose as usual for my quiet comfort headphones and earbuds. 5/5

I ordered replacement ear covers for my headphones in August 2024....still not been sent despite numerous chats and "sorry they are out of stock, please contact again in 2-3 weeks"
I got in touch today and they've said we'll refund you and recommend you buy from another source.
Not sure why I am bothering to post on here, looking at the other reviews they've clearly got too big to care.
It's a shame as the products are great, but service, means I will be seeking alternatives going forward.

Customer service, once you get past the automated bots, are basically a human bots with no empowerment to slove customer issues.

I wouldn’t order directly from Bose. Although the site says it’s from the UK, they actually ship from Netherlands and use UPS… who are the worst! I think they used to ship from uk, but that is no longer the case.

My delivery was delayed 3 days in a row, each day my delivery was given a slot and then magically delayed by one business day around 6pm. Bose were unable to help me. In the end I asked Bose to just return to sender.

This whole ordeal took around 14 days since I placed the order, and I hope they refund me on time.

You’re better off offering from a uk retailer or amazon.

I recently invested in an expensive pair of ultra open earbuds from Bose. Within 2 weeks of first wearing them, only 5 times, one fell off while travelling on public transport. A very expensive loss. They clearly don’t grip tight enough.
I contacted Bose customer support to explain, but they just wanted to sell me a new pair for a very tiny discount on the original price (£10!). No way of just replacing one bud. I will be returning to my previous cheap JVC in-ear headphones which never fell out even on country walks and gardening

Originally had the Bose qc two earbuds which I was quite happy with even though they were the most expensive buds I ever purchased. About a year later one bud literally broke off rendering them useless. So went with their exchange policy and paid £180.00 for the qc ultra buds which turned out to be about £10.00 cheaper than you can buy them anyway. I’ve found them to be great sound quality like the other ones but these things are becoming far too complicated. I turn the volume up and sometimes they go off and it takes a full 3 seconds once they’re touched for them to come back on. There is also an interference in the back ground which is annoying. Now and again when I put them in my ear, after a few seconds they will go off for no apparent reason. The quiet mode is brilliant but I prefer the aware mode personally. The immersive mode I find to be a tinny sound so don’t use it. Overall I wish I had my quiet comfort two buds back, less problems. Oh and now the right bud doesn’t chime upon insertion for some reason.

A terrible experience from beginning and still unresolved.
Purchased a set of headphones, from their UK website, on 8th October 2024, then on the day of delivery and invoice from UPS for import duty for £40.
Bose had set the wrong setting on the delivery even though duty had been paid.
Apparent this issue had affected nearly a thousand customer.
5 calls to their helpline, plus posting on their Facebook page, I still haven't had the headphones or my money back. They have offered a refund but getting the money returned seems beyond them.
No communication or any form of apology from Bose at all, I have had to chase them constantly, but think people should know..
I will never buy Bose again..

Will never buy Bose again.

I originally chose Bose over-ear headphones to allow me to take calls in a busy and noisy on-site project environment, and they were perfect.

I have since twice upgraded to more recent models, and am currently on the QC Ultras; this is the product to avoid at all costs, they are absolutely appalling!!

Awful sound, non-existent call quality, and poor connectivity. Bose replaced one set (a tedious process!) and the second set are even worse. Support is no help either, I'd avoid like the plague at this point.

Would give a zero if I could, a shame really given I have had a good 10 years of outstanding product quality form Bose.

If I could give zero stars I would. Avoid buying direct from Bose. Items don’t turn up and customer services are useless . Empty promises and blatant lies. Premium brand with premium prices but a budget service.

Why are Bose UK Customer and
Technical support "help" telephone lines so useless? Since buying two Bose items, having waited so long in life to afford them, I've had nothing but hassle from them. I expected a first class service for these highly-crafted products. I was advised to send a new smart speaker back when it kept stopping while playing. For a start, it was new and shouldn't have been stopping, needing repair, after all the checks apparently performed before sale. Secondly, they weren't at all concerned that I'd be left without a speaker for weeks while they did it. I expected to be offered another speaker while mine was being repaired, as I was only using it for music through my phone.
So I decided to buy another identical model, knowing that when I eventually had 2 of them, they could be used in unison in the home. Having finally received the item back, with the same fault happening, I find that the two cannot be used together without speaking to an advisor. Why aren't items sold with written instructions? It's not always either convenient or successful to look on a website for simple matters. I called again today about a problem with QC Earbuds not working while driving and paired with a sat nav app. I wanted operational support, i.e., to check on/off and volume operation. This shouldn't be difficult to provide quickly when I have an account with the items included on it. I was pleased to get directly through to a technician after waiting on hold to the poorly chosen music giving me a headache for some time. I was cut-off at their end while explaining the problem. No effort to call me back. I called back and this time the Bose UK number took me to someone without English as 1st language, and communication was slow and difficult. The lady was asking for a serial number, suggesting I open up the bud in a way which was unclear an@@@d not possible. I said that the serial no should be available to her from my account details (which it is) which went unheard, but should have been obvious for her to ask me for. It would have been quicker for us both. I spend ages trying all that, wondering why it was necessary for my simple enquiry, only to get cut off again. Again, no effort to call me back, their having checked my number in case of this occurrence.
An hour has passed by now and I eventually get through to another agent who cannot understand an English person's vernacular in average daily expression. I dread to think how Scots or others with fine, broad dialects, cope on these calls. Of course they have recorded messages directing you to look at the Website, as if you wouldn't already be there if it was an option.
So the 3rd agent started asking for my serual number again but found it on my Account after my second suggestion that she do so. I repeated my simple request which again went unheard or musunderstood. I was ill, tired and becoming frustrated, agitated and upset due to the pain I live with, the slow uptake on my calls and tfe headache I'd acquired whilst on hold. I said I'd leave it because I was being sent around in circles (as in the English vernacular). She finally understood and I received the answers and sine suggestions.
They finally say, from a guide sheet, that they'll always be happy to help with issues on the phone at any time again.

I had absolutely same experience like user Michael, even ordered same headphones.
Never delivered, no refund.
Avoid.

One of the worst Customer Service departments I've ever had to deal with. They give no answers and despite the website pretending to have a tracking page it does nothing and the stock response from CS when you ask for an update is get back to us in a few days if you still have a problem.

I bought a Bose soundbar that went wrong in less than a year. I sent it back for repair and then the dreadful Bose CS kicked in and it all ground to a halt. UPS took an age to pick up the device then took even longer to deliver it down to the repair dept in the UK who then it appears sent it to Poland for repair. It has taken two months for this incredibly successful company to return my soundbar.

UPS told me it was going to be delivered 30th Nov – an incredible feat considering it was still in Poland. Of course it didn’t turn up. Instead, I got another tracking notice this time telling me they’d deliver 11th Dec. Did they? Of course not. They changed their minds and finally it arrived with me on the 12th. And guess what? Yup, you’ve got it; it’s not been repaired properly.

The length of time from me sending the sounbar to it being returned *still faulty* was 2 months and 7 days. It's a farce.

I’m going to give up.

They are a multi-billion dollar company and yet they care absolutely nothing about after-care service. You just have to look at the plethrora of negative comments on TrustPilot to realise they do not deserve our money.

I will never buy Bose again.

Truely shocking company to deal with and customer support is both inefficient and frustrating !
Avoid this company at all costs I wish I had !

I’ve been trying to resolve an issue with my Bose order for nearly four weeks to date and the experience, reflecting that of other reviewers, has been awful. Emails from both Bose and their carrier, UPS, have been contradictory. I’ve contacted Bose customer support multiple times and have been promised resolution within varying timescales. However, despite being told my case is being "escalated" or "put on higher priority” there is no tangible progress.

The lack of urgency and constant delays are unacceptable. I’ve requested a full refund, but every time I follow up, I get more promises but no action. I’m fed up with being fobbed off without seeing any real results. I urgently need a refund before Christmas! Please Bose, get your act together!

For a reputable brand like Bose, I expected much better service and a quicker resolution. At this point, I’m being forced to take further action, including involving consumer protection authorities.

As Bose have taken my money and neither delivered the ordered goods nor provided a refund, I would strongly advise others to think twice before purchasing from Bose. My current experience has been a shocking disappointment.