Left Dundee 7am 23rd February from bus station two nice drivers Clarke and Willie crossed Tay bridge Kirkcaldy across Queensferry bridge last pick up Hamilton then Gretna for 45 minutes arrive royal S... Vis mer
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Total rip off. Arrived to room with work men on scaffold outside window, not been made aware off work being done only booked 2 weeks previously. Room changed. Barman decanted drink from one glass to a... Vis mer
We did not stay at the Royal Alexandra Hotel, after checking in and finding our room, we found it to be dirty, beds need upgrading, ensuite shower inadequate, and bedroom not big enough to swing a... Vis mer
Selskapet har svart
hello Blackpool promotions re Ruskin hotel now royal ruskin hotel. Is it true that you no longer have the lease however dorector Tony has bought ot. Rumours going about that Blackpool promotions ha... Vis mer
Selskapet har svart
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Blackpool Promotions offer great package holidays to Blackpool. We began over thirty years ago to provide a specialist holiday service for people wanting a short break in Britain’s most famous holiday resort. We offer a full package holiday including coach travel and we also offer selfdrive options. As well as our five Blackpool Hotels, we also send our guests to many other superb Blackpool Hotels across Blalckpool.
Kontaktopplysninger
Suite 51 First Floor, Central Chambers, 93 Hope Street, Glasgow, G2 6LD, G2 6LD, Glasgow, Storbritannia
- 0141 221 8739
- hello@blackpoolpromotions.com
- www.blackpoolpromotions.com
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Really had a fab time
Me and my family had a brilliant time lots to do and the hotel we stayed at the royal boston hotel staff was amazing,friendly and so helpfull i will definitely be returning 100%

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Very comfortable
Very comfortable. Rooms are a little small though and food not brilliant but still great

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Very unhappy
We have stayed at your hotel for the same 4 days & have been at our request given the same room, paying for the superior room for the last 10 plus years.
This year we were greeted at reception on arrival with not the normal friendly greeting, but with “can we have your credit card as you must now pay as you arrive.”
There was an immediate dispute as your staff told us the booking was for 3 days, and also rooms cannot now be guaranteed, the room we had been allocated was ( as describe by a staff member) one of the hotels smallest rooms.
As I had forgotten to bring my confirmation letter to prove my booking I had to phone home to get a family member to make take a copy & send it over to me electronically, because the receptionist was unable/unwilling to produce your copy of my letter.
I was told the hotel was full so I would have to put up with this room.
To say small was an understatement, between the foot of the bed & the wall there was a gap of not much more than 9 inches, meaning I had to shuffle sideways to get to the other side of the bed. The bathroom, again so small, the toilet was against a wall making it difficult to sit on, the shower cubical so narrow at the shower end it was difficult to use your arms to wash without hitting the sides.
I was given, what they called a superior room for the rest of my stay. I was told they would transfer my luggage, but this was nerve forthcoming.
One of the main reasons we stayed here was because of the lovely restaurant, to have a lovely relaxing meal. Well not now.
On arriving at the restaurant entrance you are greeted with a physical barrier to stop you entering, ( the sign saying please wait here to be seated should have been enough).
The barrier was lifted to let one couple in then the barrier lowered again.
You were then escorted into the dining room where you were allowed to discuss & choose your seats, the lady in charge then returned to barrier to the next couple.
The time this was taking was causing a long queue back along the corridor & back up the stairs, (people with walking aids having to stand on the stairs is an accident waiting to happen).
If you take the lift, the lift opens letting you out where the queue begins, you are then told by other guests ( this is the front of the queue, the back is back there up the stairs, we use the lift to avoid the stairs, then have to go back up to queue on them.
I asked the lady letting us in why do you do it this way & was was told in a very abrupt manner that it’s because you people won’t do as your told. We are adults not naught school children.
Thank you for all the many happy holiday in the past, but I am sad to say we will not be staying with you any more. My 4 days were ruined by all the hassle.
This is the first time I have had to write a letter of complain, I hope the input gets back to whoever is responsible for customer service.

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The staff were honestly amazing
The staff were honestly amazing! We had a lovely stay. I would just say that even though the entertainment was a great laugh we could hear him from our room so we couldn’t sleep straight away. However this would not stop me booking again. Very clean and reasonably priced. I loved the bar atmosphere too. The whole place was very welcoming.

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i arrived ar 3pm on mon 22nd oct, no heating in the room.
i arrived ar 3pm on mon 22nd oct,for a 4 night stay, the young girl checked me in, I had reserved a parking space and was not told when I booked this direct with the hotel, that the car park was 10 mins walk away and had no security cameras and it was £7 per day,
I noticed that my room was cold and the radiator was not on, the thermal control knobs were missing, the heating was on in the hall outside my room,
when i told reception they said they would look into it, being a heating engineer I knew the fault was an air lock in the system and the radiator was needing bleed, a 1 minute job,
the hotel, food staff and facilities were great.
the travel pass was a great deal, £10 deposit and free travel on the trams etc, then you got your £10 back on check out,
Back to the heating issue, on tues I went to reception and again complained about no heat in my room, room number 31, it was now 4.50pm and was told my issue had not been logged on the maintenance log book,
I was then told the maintenance team had now finished.
they at reception said they would log the issue and I watched it get noted on the work sheet, but as a temp measure they would put a fan heater in my room,
ok I thought at least I wont be cold as it was freezing outside and no blanket in the room,
when I got back to my room at nighttime, they had delivered a fan, but it was not a heater fan, just a normal cooling fan, useless when you need a heat,
so wed morning before breakfast i went to reception, complained again about no heat and the cooling fan, the receptionist showed me the log sheet and it was ticked off as radiator fixed, this was not the case, so at 12 noon on the wed I again went to reception and told them I had had enough of their excuses for a simple maintenance job not done, I decided that this was a nightmare stay and with no heating in my room I decided to check out and go home early, my break was ruined because of this issue with no heating in the room and the addition charge for £28 to park my car ib an unsecured car park,
I paid up front for the 4 nights and lost £100 for the 2 nights I did not stay because of no heating in my room.
when I was checking out with my complaint, I was suddenly offererd a superior room, but by this time I had lost confidence in the hotel,
I would return, but felt let down by the staff who could not fix a simple heating issue,
steven chapman.

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Excellent service and very good value…
Excellent service and very good value for money.

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Wonderful staff great location food…
Wonderful staff great location food fantastic my single room spacious and clean

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I Had a great time in Blackpool from…your company
I Had a great time in Blackpool from the pick up from Paisley till got home 🏠 Monday night,

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Our stay overall was okay
Our stay overall was okay, our room was directly above the kitchen so our room was hot constantly, which was extremely uncomfortable trying to sleep and get ready, we did have a fan although it failed a pat test, 5 months ago! Took to reception and were given a replacement, Cleary a brand new one which hadn't been pat tested. Breakfast was really good both mornings and staff were always friendly and helpful. Second morning having a shower, I was interrupted by a staff member as our shower leaks down into the kitchen and set the fire alarms, this is a problem they are well aware off but not fixed yet! We borrowed an iron the second morning, we got an old well used one, which surprise surprise hadn't been pat tested. The bed was clean enough and house keeping came in everyday with fresh towels and made the bed, our bed was okay to sleep in once we used spare pillows and the throw from the bed to prop one side up that had collapsed. And it was always noisey in room from the air con unit right outside our window which we needed open 24/7, ive also no idea where the air con was going as it certainly wasnt our room and the entertainment from the hotel beside is located at the back which is where our room was, so that was noise until 11/12 but that didn't bother us as it's something you expect really when in blackpool. The carpets all need a good scrub as they are riddled with dirt.

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terrible
we drove down and didnt know where to park as hotel never told us before hand where to park, so we had to park near hotel to go in and ask royal seabank where we park hoping that we didnt get a parking ticket 😠 then to be told the car park was about half a mile away from hotel, what a joke my husbands suffers athritius in his hips so struggles to walk much, then theres the hotel itself it was so dirty and tierd and the room was tiny and we had to put kettle on floor to get a plug, then theres the lift you get tge lift up to your room but then you have to walk down 5 stairs and up about 5 stairs just to get to your room, dont go near this hotel if your disabled its no good at all. the good thing abput the hotel was the entertainment and the food was ok but thats about it.

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Brilliant ....
My partner and I stayed at the Ruskin for one night . Hotel staff were friendly although the corridors area maze and rather tired and the hotel had a somewhat quirky layout we had a premier room. The room was beautiful, lovely bathroom although the toilet had a pillar in front of it and the bed was the most comfy bed ever . We actually stayed up and watched the cabaret and loved it . Certainly made our weekend away . Can’t wait to go back . The Ruskin is perfectly placed for the tower the shop and beach . Definitely 10/10

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Royal Boston Hotel…
Looked after from departure to arriving back in Glasgow. Will definitely use this organisation again. Hotel was great, good choices for meals, evening entertainment was brilliant and an added bonus of free tram and bus travel throughout our Mon-Fri stay.

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We got to the Hotel and it was very…
We got to the Hotel and it was very basic, however this was not the issue. The room was extremely hot. So I turned the radiator in the room off and attempted to open the window, however it would not open too far due to some scaffolding that had been built just outside of the room.
Anyway we returned to our room around midnight, the room was still extremely hot. So much so that my wife and I had to get a cold shower at 3am just to cool down.

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Holiday at the Boston hotel Blackpool,Blackpool promotions.
We had room 110 and it was more suited to a single room than to a double toilet far too small ,you had to leave the toilet door open if you wished to use the wash hand basin,no room to get dressed in toilet,only one chair in the room for 2 people to use ,charged £40 for the smallest of windows,2 people not able to look out of window at the same time A RIP Offx

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Clean and comfy beds the food and…
Clean and comfy beds the food and entertainment was excellent and I would recommend anyone to go to Blackpool with premonitions what a great holiday

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Great hotel
Great hotel. Staff were great. Food was excellent. Weather great too. Asked for shot of iron got iron board no iron. Not a problem more of a chukle. Ha ha.

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Have travelled with Blackpool…
Have travelled with Blackpool promotions on numerous occasions but have to admit the Royal Ruskin is by far the best hotel. Food is excellent in taste and in size. Staff are very helpful and go out there way to help you. I will definitely be returning to the Royal Ruskin in future.

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Myself husband and two grandsons were…
Myself husband and two grandsons were at Alexandra hotel mon-fri we had a great time 👌staff were lovely room was nice en-suit was really nice .food was great to 😋 can't wait to come back 😎 xx

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Everything was fantastic until the last…
Everything was fantastic until the last morning.
While at breakfast before we checked out our room key was cancelled and the room reallocated before we had checked out. Also the hotel had no over the car park as they allowed people to block our car in and I could not leave when I wanted too. It took some time to locate these people.
It's a pity really as the week had been fantastic until Friday morning. The only positive was that it was at the end of our stay.

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First time at Royal Ruskin Hotel.
First time at Royal Ruskin Hotel.Food and staff in restaurant first class.Varied Menu to suit all.Would pay extra to upgrade the room.Stayed in standard room.Clean and tidy but sadly the shower was too small.We are not big people but struggled to get in and out.

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