Blackpool Promotions LTD Anmeldelser 

905
TrustScore 2 av 5

2,2

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Se hva andre synes

Vurdert til 3 av 5 stjerner

Left Dundee 7am 23rd February from bus station two nice drivers Clarke and Willie crossed Tay bridge Kirkcaldy across Queensferry bridge last pick up Hamilton then Gretna for 45 minutes arrive royal S... Vis mer

Vurdert til 1 av 5 stjerner

Total rip off. Arrived to room with work men on scaffold outside window, not been made aware off work being done only booked 2 weeks previously. Room changed. Barman decanted drink from one glass to a... Vis mer

Vurdert til 1 av 5 stjerner

We did not stay at the Royal Alexandra Hotel, after checking in and finding our room, we found it to be dirty, beds need upgrading, ensuite shower inadequate, and bedroom not big enough to swing a... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

hello Blackpool promotions re Ruskin hotel now royal ruskin hotel. Is it true that you no longer have the lease however dorector Tony has bought ot. Rumours going about that Blackpool promotions ha... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Turoperatør

Opplysningene stammer fra ulike eksterne kilder

Blackpool Promotions offer great package holidays to Blackpool. We began over thirty years ago to provide a specialist holiday service for people wanting a short break in Britain’s most famous holiday resort. We offer a full package holiday including coach travel and we also offer selfdrive options. As well as our five Blackpool Hotels, we also send our guests to many other superb Blackpool Hotels across Blalckpool.


Kontaktopplysninger

2,2

Under middels

TrustScore 2 av 5

905 anmeldelser

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6 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Really had a fab time

Me and my family had a brilliant time lots to do and the hotel we stayed at the royal boston hotel staff was amazing,friendly and so helpfull i will definitely be returning 100%

29. oktober 2018
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Dear Natasha,

Thank you for taking the time to leave a very kind 5 star review of your recent break with us here at the Royal Boston hotel, we're really pleased to hear that you thoroughly enjoyed all aspects of your stay and we look forward to welcoming you back soon.

Kind Regards

GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739

Vurdert til 4 av 5 stjerner

Very comfortable

Very comfortable. Rooms are a little small though and food not brilliant but still great

29. oktober 2018
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Dear Cheryl,

Thank you for taking the time to leave a review of your stay with us, we are pleased to hear that you enjoyed overall experience.

In regards to your feedback regarding room size we do kindly ask that any issues are highlighted with a member of staff during your stay where an alternative can be offered subject to availability, likewise with any food issues we have restaurant supervisors on duty during meal times who would be more than happy to offer an alternative/replacement meal should something not be to your liking.

We do hope to welcome you back in the future,

All the best

GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739

Vurdert til 2 av 5 stjerner

Very unhappy

We have stayed at your hotel for the same 4 days & have been at our request given the same room, paying for the superior room for the last 10 plus years.
This year we were greeted at reception on arrival with not the normal friendly greeting, but with “can we have your credit card as you must now pay as you arrive.”
There was an immediate dispute as your staff told us the booking was for 3 days, and also rooms cannot now be guaranteed, the room we had been allocated was ( as describe by a staff member) one of the hotels smallest rooms.
As I had forgotten to bring my confirmation letter to prove my booking I had to phone home to get a family member to make take a copy & send it over to me electronically, because the receptionist was unable/unwilling to produce your copy of my letter.
I was told the hotel was full so I would have to put up with this room.
To say small was an understatement, between the foot of the bed & the wall there was a gap of not much more than 9 inches, meaning I had to shuffle sideways to get to the other side of the bed. The bathroom, again so small, the toilet was against a wall making it difficult to sit on, the shower cubical so narrow at the shower end it was difficult to use your arms to wash without hitting the sides.
I was given, what they called a superior room for the rest of my stay. I was told they would transfer my luggage, but this was nerve forthcoming.
One of the main reasons we stayed here was because of the lovely restaurant, to have a lovely relaxing meal. Well not now.
On arriving at the restaurant entrance you are greeted with a physical barrier to stop you entering, ( the sign saying please wait here to be seated should have been enough).
The barrier was lifted to let one couple in then the barrier lowered again.
You were then escorted into the dining room where you were allowed to discuss & choose your seats, the lady in charge then returned to barrier to the next couple.
The time this was taking was causing a long queue back along the corridor & back up the stairs, (people with walking aids having to stand on the stairs is an accident waiting to happen).
If you take the lift, the lift opens letting you out where the queue begins, you are then told by other guests ( this is the front of the queue, the back is back there up the stairs, we use the lift to avoid the stairs, then have to go back up to queue on them.
I asked the lady letting us in why do you do it this way & was was told in a very abrupt manner that it’s because you people won’t do as your told. We are adults not naught school children.

Thank you for all the many happy holiday in the past, but I am sad to say we will not be staying with you any more. My 4 days were ruined by all the hassle.
This is the first time I have had to write a letter of complain, I hope the input gets back to whoever is responsible for customer service.

28. oktober 2018
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Svar fra Blackpool Promotions LTD

Dear Guest,

Thank you for taking the time to leave feedback on your recent experience.

We have contacted you kindly requesting details of your booking to enable us to fully investigate the issues raised.

We appreciate your patience and cooperation in the mean time.

Yours sincerely,

GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739

Vurdert til 4 av 5 stjerner

The staff were honestly amazing

The staff were honestly amazing! We had a lovely stay. I would just say that even though the entertainment was a great laugh we could hear him from our room so we couldn’t sleep straight away. However this would not stop me booking again. Very clean and reasonably priced. I loved the bar atmosphere too. The whole place was very welcoming.

27. oktober 2018
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Svar fra Blackpool Promotions LTD

Dear Emily,

Many thanks for taking the time to leave us such a lovely review of your recent holiday with us, it's lovely to hear that you found the staff so helpful as we do pride ourselves on delivering the best possible customer service at all times and believe we offer unbeatable value for money.

We look forward to welcoming you back soon and thank you gaain for your kind words.


All the very best,


GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739

Vurdert til 3 av 5 stjerner

i arrived ar 3pm on mon 22nd oct, no heating in the room.

i arrived ar 3pm on mon 22nd oct,for a 4 night stay, the young girl checked me in, I had reserved a parking space and was not told when I booked this direct with the hotel, that the car park was 10 mins walk away and had no security cameras and it was £7 per day,
I noticed that my room was cold and the radiator was not on, the thermal control knobs were missing, the heating was on in the hall outside my room,
when i told reception they said they would look into it, being a heating engineer I knew the fault was an air lock in the system and the radiator was needing bleed, a 1 minute job,
the hotel, food staff and facilities were great.
the travel pass was a great deal, £10 deposit and free travel on the trams etc, then you got your £10 back on check out,
Back to the heating issue, on tues I went to reception and again complained about no heat in my room, room number 31, it was now 4.50pm and was told my issue had not been logged on the maintenance log book,
I was then told the maintenance team had now finished.
they at reception said they would log the issue and I watched it get noted on the work sheet, but as a temp measure they would put a fan heater in my room,
ok I thought at least I wont be cold as it was freezing outside and no blanket in the room,
when I got back to my room at nighttime, they had delivered a fan, but it was not a heater fan, just a normal cooling fan, useless when you need a heat,
so wed morning before breakfast i went to reception, complained again about no heat and the cooling fan, the receptionist showed me the log sheet and it was ticked off as radiator fixed, this was not the case, so at 12 noon on the wed I again went to reception and told them I had had enough of their excuses for a simple maintenance job not done, I decided that this was a nightmare stay and with no heating in my room I decided to check out and go home early, my break was ruined because of this issue with no heating in the room and the addition charge for £28 to park my car ib an unsecured car park,
I paid up front for the 4 nights and lost £100 for the 2 nights I did not stay because of no heating in my room.
when I was checking out with my complaint, I was suddenly offererd a superior room, but by this time I had lost confidence in the hotel,
I would return, but felt let down by the staff who could not fix a simple heating issue,
steven chapman.

27. oktober 2018
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Dear Steven,


Many thanks for taking the time to leave feedback on your experience with us.

Although we are pleased that for the most part you did enjoy your time at the hotel - we are sad to learn of the issues raised.

I have investigated the issues raised by checking our hotel handover logs.

In regards to parking - our car park is located just 3 minutes walk away from the hotel and is charged as you state at just £7 per day. We understand your concern however the car park is in a well lit area and is quite secure. The car park has since had parking eye cameras installed for added security.

I do see that unfortunately you did raise the issue with your radiator on more than two occasions. This was documented at the time in our maintenance log and ticked off as complete by our onsite maintenance team. I am sorry to learn that following on from this you encountered further issues relating to the temperature in your room. The heating within the hotel is set on a timer and comes on at regular intervals throughout the day. I understand that after notifying our reception team of the radiator issue once again - the team instructed our housekeeping department to allocate a portable heater to your room however unfortunately - a slight oversight by housekeeping meant that a fan was brought instead of a heater. This is a very unfortunate and very rare set of circumstances and is certainly not the usual excellent standard the Royal Seabank provides. Please accept our sincerest apologies for any inconvenience caused. We do value your custom very much and hope you are not deterred from staying with us again in the future. As we would like to see you back again soon, i have allocated guest credit to your account to go towards a future break with ourselves as a kind gesture of good will. This credit is now on your profile, please call us on 0141 221 8739 to book your next break.

Once again we do sincerely apologise for the issues raised in your review, should you wish to discuss your break in finer detail please contact us on hello@blackpoolpromotions.com and a member of our management team will be in touch.

Best wishes

GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739

Vurdert til 4 av 5 stjerner

Excellent service and very good value…

Excellent service and very good value for money.

27. oktober 2018
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Dear Mike,

Many thanks for taking the time to leave feedback on your recent holiday, we are really pleased to hear that you found service and value for money excellent.

We look forward to welcoming you back in the future.


Kind Regards

GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739

Vurdert til 5 av 5 stjerner

Wonderful staff great location food…

Wonderful staff great location food fantastic my single room spacious and clean

25. oktober 2018
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Dear Jayne,

Many thanks for your recent 5 star review of your holiday with us, we're delighted to hear that you enjoyed your stay and found staff, location, accommodation and food to be of such a high standard.


We look forward to welcoming you back in the near future.

Best wishes,


GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739

Vurdert til 5 av 5 stjerner

I Had a great time in Blackpool from…your company

I Had a great time in Blackpool from the pick up from Paisley till got home 🏠 Monday night,

24. oktober 2018
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Dear Tina,

Thank you for taking the time to leave a review of your recent stay, it's greatly appreciated.

We look forward to welcoming you back in the near future.

Best wishes

GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739

Vurdert til 3 av 5 stjerner

Our stay overall was okay

Our stay overall was okay, our room was directly above the kitchen so our room was hot constantly, which was extremely uncomfortable trying to sleep and get ready, we did have a fan although it failed a pat test, 5 months ago! Took to reception and were given a replacement, Cleary a brand new one which hadn't been pat tested. Breakfast was really good both mornings and staff were always friendly and helpful. Second morning having a shower, I was interrupted by a staff member as our shower leaks down into the kitchen and set the fire alarms, this is a problem they are well aware off but not fixed yet! We borrowed an iron the second morning, we got an old well used one, which surprise surprise hadn't been pat tested. The bed was clean enough and house keeping came in everyday with fresh towels and made the bed, our bed was okay to sleep in once we used spare pillows and the throw from the bed to prop one side up that had collapsed. And it was always noisey in room from the air con unit right outside our window which we needed open 24/7, ive also no idea where the air con was going as it certainly wasnt our room and the entertainment from the hotel beside is located at the back which is where our room was, so that was noise until 11/12 but that didn't bother us as it's something you expect really when in blackpool. The carpets all need a good scrub as they are riddled with dirt.

24. oktober 2018
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Dear Mrs Izatt,

Thank you for taking the time to leave feedback on your recent stay with us.

The Royal Alexandra is very popular with us due to the excellent service, food and entertainment delivered. We are sorry you encountered some issues during your holiday, should there be any issues whatsoever during your time at the hotel - we kindly ask to please make reception aware so they can be resolved. The staff and management will always try their best to resolve any problems that may arise. With reference to your room: Our rooms do have thermostats to control the temperature of the radiators however should your room still be a little on the warmer side, there are fans in every room to help battle this as you state - with regards to the pat test sticker on the fan - this may have been an old sticker as all appliances within the hotel are tested on a regular basis. Please be assured that all necessary procedures and protocols are followed. With regards to your comment on the new fan which was given to you by reception - brand new appliances do not need to be pat tested.

Thank you for your comments on our friendly helpful staff, we are please you found the team to be very welcoming.

In reference to your shower - this seems to have been a very unfortunate circumstance where a slight leak was coming from your shower and leaking through to the ceiling below, we do apologise for this and for any inconvenience caused by our maintenance team.

With regards to the noise in your room - once again we do apologise for this - should you have kindly made reception aware at the time of your dissatisfaction with your room, another more suitable room may have been offered to you. The team will always endeavour to deliver a wonderful holiday experience to all of our guests.

We have since passed on your comments regarding the carpets to our housekeeping department for further investigation, thank you for bringing matters to our attention.

Once again many thanks for your review, guest feedback means so much to us.

We hope you will choose Royal Hotels again for a future break to Blackpool,

All the very best


GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739

Vurdert til 1 av 5 stjerner

terrible

we drove down and didnt know where to park as hotel never told us before hand where to park, so we had to park near hotel to go in and ask royal seabank where we park hoping that we didnt get a parking ticket 😠 then to be told the car park was about half a mile away from hotel, what a joke my husbands suffers athritius in his hips so struggles to walk much, then theres the hotel itself it was so dirty and tierd and the room was tiny and we had to put kettle on floor to get a plug, then theres the lift you get tge lift up to your room but then you have to walk down 5 stairs and up about 5 stairs just to get to your room, dont go near this hotel if your disabled its no good at all. the good thing abput the hotel was the entertainment and the food was ok but thats about it.

24. oktober 2018
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Dear Mrs Kenn,

Thank you for your feedback on your recent experience with us.

We are sorry the Royal Seabank didn't meet your expectations on this occasion.

In reference to parking - the hotel does have it's own car park which is located just 2 minutes walk away. This is charged at only £7 per day and we do advise this is pre booked prior to arrival as spaces are limited.

The Royal Seabank is one of Blackpool's most popular hotels and runs at near full capacity all year round due to excellent service, food and entertainment delivered. In regards to the cleanliness of the hotel, we do apologise deeply for this - should there be any issues whatsoever during your time at the hotel - we kindly ask to please make reception aware so they can be resolved. Housekeeping matters are dealt with urgency once made aware.

In reference to your room - unfortunately our standard rooms are not identical in floor space and vary in both size and style. We do have fabulous Premier rooms available for a small supplement which offer a little more space and luxury - these may be more suited for another break with us in the future.

We do state on our website and documentation that regretfully - the hotel is not suitable for guests confined to a wheelchair. The hotel provides mobility level 1 accommodation best suited to guests able to manage a flight of stairs.

Thank you for the kind comments on our food and entertainment - we are very pleased you enjoyed both.

With five fantastic hotels in the Royal Hotels group, there is great choice for a superb Blackpool holiday so we do hope you will choose Royal Hotels again in the future.

Best wishes from the team,

GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739

Vurdert til 5 av 5 stjerner

Brilliant ....

My partner and I stayed at the Ruskin for one night . Hotel staff were friendly although the corridors area maze and rather tired and the hotel had a somewhat quirky layout we had a premier room. The room was beautiful, lovely bathroom although the toilet had a pillar in front of it and the bed was the most comfy bed ever . We actually stayed up and watched the cabaret and loved it . Certainly made our weekend away . Can’t wait to go back . The Ruskin is perfectly placed for the tower the shop and beach . Definitely 10/10

23. oktober 2018
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Dear Deedee,

Thank you for your very kind 5 star review of your recent stay with us here at the Royal Ruskin hotel, It's lovely to hear that the room, entertainment and location were all to your liking.

We look forward to welcoming you back in the near future, where you will be able to see the many improvements that are being made including our brand new premier rooms and spa.


Kindest Regards


GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739

Vurdert til 5 av 5 stjerner

Royal Boston Hotel…

Looked after from departure to arriving back in Glasgow. Will definitely use this organisation again. Hotel was great, good choices for meals, evening entertainment was brilliant and an added bonus of free tram and bus travel throughout our Mon-Fri stay.

22. oktober 2018
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Dear Roberta,

Many thanks for your very kind 5 star review of your recent stay with us at the Royal Boston hotel, it's lovely to hear that you found the hotel, food and entertainment all to be of a very high standard.

We look forward to welcoming you back in the near future, All the best

GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739

Vurdert til 3 av 5 stjerner

We got to the Hotel and it was very…

We got to the Hotel and it was very basic, however this was not the issue. The room was extremely hot. So I turned the radiator in the room off and attempted to open the window, however it would not open too far due to some scaffolding that had been built just outside of the room.
Anyway we returned to our room around midnight, the room was still extremely hot. So much so that my wife and I had to get a cold shower at 3am just to cool down.

22. oktober 2018
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Dear Mr Anders,

Thank you for your review.

We are sad to learn your hotel didn't meet your expectations on this occasion.

Our rooms do have thermostats to control the temperature of the radiators however should your room still be a little on the warmer side, there are fans in every room to help battle this - this may have been in the wardrobe within the room. Alternatively - we do kindly ask our guests to please make us aware immediately of any problems so we can resolve at the time, we may have offered another room to yourselves as a kind resolution - subject to availability. We will always do everything we can to assist and pride ourselves on delivering wonderful customer care.

We hope that due to the issues mentioned above you are not deterred from choosing the Royal Hotels for a future break to Blackpool,

many thanks once again for your review

Best wishes from the team

GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739

Vurdert til 3 av 5 stjerner

Holiday at the Boston hotel Blackpool,Blackpool promotions.

We had room 110 and it was more suited to a single room than to a double toilet far too small ,you had to leave the toilet door open if you wished to use the wash hand basin,no room to get dressed in toilet,only one chair in the room for 2 people to use ,charged £40 for the smallest of windows,2 people not able to look out of window at the same time A RIP Offx

22. oktober 2018
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Dear Jean,

Thank you for taking the time to leave a review on your recent stay with us.

We are sorry to hear you are not fully satisfied with your recent stay with us and that your room wasn't to your expectations.

We do kindly ask guests to please notify reception immediately of any issues whatsoever so they can be rectified whilst at the hotel. Another more suitable room may have been offered to you subject to availability. The team will always do everything they can to make your stay enjoyable.

We do hope that due to the issues mentioned above you are not deterred from staying with us again in the future.

Best wishes from the team

GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739

Vurdert til 5 av 5 stjerner

Clean and comfy beds the food and…

Clean and comfy beds the food and entertainment was excellent and I would recommend anyone to go to Blackpool with premonitions what a great holiday

22. oktober 2018
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Dear Mrs McKenzie,

Thank you for your very kind 5 star review, It really means a lot to us. We're pleased to hear you enjoyed your stay made so by clean and comfy accommodation and entertainment to be of an excellent standard. Please feel free to recommend us.


We look forward to welcoming you back in the near future and thank you once again.


Kindest regards,


GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739

Vurdert til 4 av 5 stjerner

Great hotel

Great hotel. Staff were great. Food was excellent. Weather great too. Asked for shot of iron got iron board no iron. Not a problem more of a chukle. Ha ha.

21. oktober 2018
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Dear Angie,

Thank you for taking the time to leave feedback on your recent holiday, we are thrilled to hear that you had a fantastic time and enjoyed all aspects of your time with us. Apologies for the confusion over the iron and glad you saw the funny side :)

We look forward to welcoming you back in the near future and thanks again for your review.

Kindest Regards

GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739

Vurdert til 5 av 5 stjerner

Have travelled with Blackpool…

Have travelled with Blackpool promotions on numerous occasions but have to admit the Royal Ruskin is by far the best hotel. Food is excellent in taste and in size. Staff are very helpful and go out there way to help you. I will definitely be returning to the Royal Ruskin in future.

21. oktober 2018
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Dear Mr Norris,

Thank you for your very kind 5 star review of your recent holiday with us at the Royal Ruskin hotel, it means a lot to hear such positive feedback and we're very pleased to hear that you found food and service to be of an excellent standard as we pride ourselves in delivering the highest quality possible.

We look forward to welcoming you back in the near future, Best Wishes


GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739

Vurdert til 4 av 5 stjerner

Myself husband and two grandsons were…

Myself husband and two grandsons were at Alexandra hotel mon-fri we had a great time 👌staff were lovely room was nice en-suit was really nice .food was great to 😋 can't wait to come back 😎 xx

21. oktober 2018
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Dear Janette,

Thank you very much for taking the time to leave such lovely feedback of your recent holiday with us at the Royal Alexandra hotel, it's lovely to hear that you all had a great time and found everything to be to your liking.

We really look forward to welcoming you back, thanks again.

Kind Regards

GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739

Vurdert til 4 av 5 stjerner

Everything was fantastic until the last…

Everything was fantastic until the last morning.
While at breakfast before we checked out our room key was cancelled and the room reallocated before we had checked out. Also the hotel had no over the car park as they allowed people to block our car in and I could not leave when I wanted too. It took some time to locate these people.
It's a pity really as the week had been fantastic until Friday morning. The only positive was that it was at the end of our stay.

21. oktober 2018
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Dear Shelley,

Thank you for taking the time to leave a review of your recent holiday with us, it's lovely to hear that you had such an enjoyable time.

In relation to the issues you had on your final day, we do apologise for any inconvenience caused and please be assured that your comments will passed onto the reception team. All guests are asked to leave their details if double parking however from time to time we do have guests using the car park that fail to leave their details, however we are pleased to hear that this was dealt with as quickly as possible for you and hopefully will not deter you from returning.

We look forward to seeing you again in the near future, Best wishes

GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739

Vurdert til 4 av 5 stjerner

First time at Royal Ruskin Hotel.

First time at Royal Ruskin Hotel.Food and staff in restaurant first class.Varied Menu to suit all.Would pay extra to upgrade the room.Stayed in standard room.Clean and tidy but sadly the shower was too small.We are not big people but struggled to get in and out.

21. oktober 2018
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Svar fra Blackpool Promotions LTD

Dear Barry,

Thank you very much for your kind 4 star review of your recent stay with us at the Royal Ruskin hotel, it's wonderful to hear that you found food and service in restaurant first class. With the new addition of premier rooms proving extremely popular, upgrading is highly recommended and this can be arranged at the time of booking. We are sorry to hear that the shower was unsuitable for you, we do kindly ask that any issues are brought to our attention during your stay whereby a more suitable alternative may have been arranged.


We do hope to see you again in the near future, Kind Regards


GUEST RELATIONS
www.blackpoolpromotions.com
tel: 0141 221 8739

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