Bangkok Airways บางกอกแอร์เวยส์ Anmeldelser 

Wir sind von Bangkok nach Koh Samui geflogen und waren sehr begeistert vom erstklassigen Service. Wir hatten den Online Check in vorgenommen und hätten dadurch getrennt voneinander gesessen. Die Dame am Check in hat uns von sich aus gefragt, ob wir nicht zusammen sitzen möchten. Dies hat sie ermöglicht und wir saßen sogar in der ersten Reihe. Der Flug dauerte knapp eine Stunde und wir bekamen leckeres Essen und 2x Getränke serviert. Von diesem Service können sich unsere deutschen Airlines einiges abschauen. Werden wir immer wieder buchen.

First they informed me that the flight will be late 3 hours. Then that late flight was delayed another hour. I arrived in Phuket and my luggage was lost. They didn't find it. Items worth over $3000. What they offered was compensation of 2000 baht which is about $60. I feel ripped off.

Fantastische Fluggesellschaft. Sind von Koh samui nach krabi geflogen und der Service war einzigartig und toll. Vielen vielen Dank für den Service, die Freundlichkeit und das Leichtmachen für Reisende ♥️♥️♥️

Vi fløj med Bangkok Airways til Koh Samui og efter nogle dage videre til Krabi. ALT forløb perfekt. Flyet fløj til tiden, personalet var søde og der var ikke en finger at sætte på noget, hvilket jeg ellers var nervøs for, grundet anmeldelser. Dem kan jeg i hvert fald afkræfte på mine to ture :-)

Sehr guter Service. Wir konnten die Airline unkompliziert per Telefon erreichen, um Zusatzgepäck zu buchen. Der Mitarbeiter am Telefon war sehr freundlich. Das würde ich mir von jeder Airline wünschen...

All in all I had good experience. They lost my luggage from Bangkok to Koh Samui, but they were very professional and helpful to recover it. It took them 3 days to return it, but they did send it to Koh Tao and always replied on my phone calls with the updates of the location.

Awful Service. My flight from Koh Samui to Bangkok was a nightmare. When i wanted to Board the aircraft the Lady told me there is a lighter in my luggage and i have to go where i checked in to Look into my suitcase. I went out of security check then the woman came again and she said that it was not my suitcase and i can Board now. Had to do the security check again. In Bangkok someone was waiting for me to inform me that they didnt take my suitcase.
Had to Fill in a Form to allow them to open the suitcase. I arrived around 11am at Bangkok and now its 7pm and I am still waiting for my things.
I guess Bangkok air is the only airline I know which is not taking ur suitcase with a lighter....never had a problem like this before

Pleasant flight in time, and very nice airport when we arrived in Samui. Flight was a bit expensive from Bangkok but saved so much time compared to other options.

Please be aware when booking with this company ad first result on google.com appears some website "Bangkokairlines.org" which is a rip-off.

This website charges double the actual fares of Bangkok Airways and has misleading information to believe it is the actual airline while it is some agent in Vietnam.

Bangkok Airways was informed about the problem and the misuse of their brand but did not still comment at the moment.

Do not use this Company unless you have a LOT of time, only 5 hours delayed, 555 very funny.
Do not have other plans same day you fly with them.
Have that in your mind before you decide how to travel.
Company should pay money back, all.
Regards Brian.

Hello, it's still unfortunate that we have to send you 50 emails for a request for assistance for a wheelchair from your company Bangkok Koh Samui I repeat that I can set up a footbridge it will save you from me ask again. In December I made the same request and I waited a month, so each time you are contacted, stop saying that, given the number of requests, you will deal with my problem within 48 hours. Turkish Airlines, which is a major company, answered me in two days. You are really not serious. I will not fail to indicate it on the site of the reviews of the Bangkok Airways

Excellent service with extra touches like lounge with refreshments at Phuket and Samui airports. Nice take away bag with snacks and water given on departure due to COVID-19. Friendly staff.

service with a smile
fair pricing

Arbitrary flight cancellations. Customer service says"we'll get back to you in the next month or so" regarding refund. No rescheduling offered except with adding layovers in middle of short domestic travel, Samui to Chiang Mai.

A refreshingly positive experience with an airline- I received a full refund without any argument!

In Dec 2019 I booked a flight Chiang Mai-Bangkok for travel in Feb 2020. The arrival of Covid caused me to reflect and cancel my travel plans to Thailand and I re booked the internal Bangkok Air flight to Dec 2020. It was my hope that travel to Thailand would be possible by then (I live in the UK ).
Towards the end of 2020 it became obvious this was not going to be possible and I requested Bangkok Air to refund my fare; fully expecting a negative response.
I was proven wrong and I am delighted to say I received a full refund without any hassle !
In these incredibly difficult times I can only but praise the professionalism and integrity of Bangkok Air. Without a shred of doubt they will be my airline of choice when I next visit Thailand, fingers crossed 2021!!.
I have travelled with them in the past and on each occasion their service was top notch.
This experience has just added to my appreciation of them.

Great airline!
Amazing service! They will offer you free breakfast or lunch or dinner in the airport lounge before you board your flight, just as you have your boarding pass with them! It doesn't matter Economy or Business class!

As expat living in Samui I have to fly BKKAir at least twice a month. Nothing to compare to other domestic airlines in Thailand, with no doubt much much better, but damn, calm down the rates! You don’t offer business class’ services except a private lounge.

My friends and I had an exquisite experience, when flying with Bangkok airways. We had made a few mistakes, which meant that we could not board our flight to Vietnam, and was practically stuck in Bangkok for three days. We got help, from af staffmember named Cathy (I Think) in Bangkok Airways' headquarters in Bangkok airport. She was fantastic, and got us through our stressfull day, with only a small flightchanging fee for our four tickets. We thereby got away with much less financial loss, than we had expected.

My flights in Thailand were cancelled, probably due to the current pandemic. Bangkokair was easy to get in touch with via email and responded quickly. I was refunded in full, without having to wait months or being tricked into accepting a voucher. If and when I go to Thailand, I wouldn’t hesitate to book with them again.

We have 3 internal flights with Bangkok Airways in September/October 2020. We contacted Bangkok Airways to make sure they cancelled our flight which they confirmed. Bangkok Airways told us we were entities a refund. We booked these flights through Webjet. They have told us No. Could Bangkok Airways please send their updated policy to Webjet that states we are entitled to a refund. The tickets were not cheap. We thank Bangkok Airways for giving us this information but please pass this onto Webjet