Avis Budget Group Anmeldelser 

Had a terrible experience hiring a car from Avis. Such poor reviews but thought how bad can it be. Firstly they gave me a car with dents and scratches all over. Of course they didn't mark half of these on the inventory, I had to point them out and takes dozens of photos myself. Several alerts on the dashboard requiring attention too which was concerning.
On the return I handed it back with a full tank of petrol but was later charged for a full tank of petrol (£78) as well as a "crossing the border" fee (£30) which I wasn't advised about (even though I made my intentions clear I was doing this).
I called their customer service number and it took several weeks for them to accept fault and refund me but the 15 minute call cost me over £20 on my phone bill.
Absolute headache and felt like theft charing me for petrol even though I went out of my way to make sure I filled the car to full before returning it.
Awful service, will never go near them again.
Took this to BVRLA which was a waste of time because AVIS only offered me a £17 voucher towards my next hire car as an apology.

Merci à M. ANWAR POUR SON AIDE ET SA GENTILLESSE. C'EST UN MONSIEUR TRÈS SERVIABLE

Awful experience with budget in Istanbul. We booked and paid for a 9 seater van on the website, for 8 people a few months in advance of our holiday. Having already arrived in Istanbul, less than 24 hours before we were due to pick up the van we received a call from Budget to say that they didn't have a van, the best they could do is replace the 9 seater van with a 5 seater car.

As we had no other options we booked two 5 seater cars the night before pickup. One person with a license and credit card, the other with license and debit card. When we arrived at the pick up location, the person on the desk said they cancelled our booking the day before because the 9 sester van we paid for from their website doesn't even exist. We weren't allowed to rent a car with a debit card and the other driver couldn't rent them both on the same credit card. No one else in the group had both credit card and drivers license as we had only needed one for the van we booked. So we were stuck with only one car for 8 people. Budget did nothing to help and provided no compensation for cancelling the booking last minute.

Half of us then had to taxi to another rental company who luckily could provide a car last minute, paid for by debit card.

After all this they said they couldn't provide a refund for the van at the Budget desk, so we would have to phone. We are still in the process of trying to get a refund for the van, on the phone they keep passing us between different departments and requesting evidence that they were unable to provide us with the van that apparently doesn't even exist.

Hired car in Morracco returned vehicle with one bar short of a full tank and they charged me £30. On a fiat 500 this would have been a full tank over there. It’s been 8 weeks since returning and still not received my deposit after numerous phone calls. Customer service is a joke and get the feeling they are not interested in returning my deposit. Company is a scam and should be avoided at all costs.

Don't rent a car at Avis Budget at Gare Montpellier. We were too late to collect the car (I thought FROM 1300h, but is was AT 1300h). I payed online for the whole week. But car was already gone at 1600h. No car, no refund. Payed 370 euros for car rent and insurance for a whole week. I said than I collect a car tomorrow? No, they said, you were too late. No car, no refund. I would understand if I had to pay for 1 day. Because it was a misunderstanding from my side. But Avis Budget kept my money I payed for a whole week rent (370 euros) , and they rented the car to someone else. They had no loss, and should pay back the rest of the amount to me. They were not friendly over the phone, they did not explain anything to me, they did not send me an email. This company is corrupt. They still have my 370 euros I payed August 17th. They only repeat and repeat : no car, no refund. Now September 24th. No reaction, no money.

Rented a car in Lanzarote. I had no issues during pick up and drop off. They then took €140 out of my account without any correspondence.

After extensive emails back and forth I was informed that this was because the car was returned without an aerial. It never had one!

I asked for an invoice for the cost of the aerial but they couldn't produce one. Gave an excuse of they buy in bulk so can't provide one. Part of the fee was around €50 in case they damaged the car screwing the new aerial on!

I researched it and a genuine aerial would have been no more than €20. The only theft has taken place here was by Avis Budget.

I took photos of the car and any preexisting damage on pick up. Unfortunately it didn't show the roof, in future (with other companies), I'll have to take a lot more photos. But because I have no evidence and the previous person who inspected it didn't pick up the missing aerial, the cost is on me.

I can half accept having to replace the aerial, but their lack of evidence, invoice and cost breakdown is dishonest and unfair.

My advice is to avoid or take a photo/video of every inch and removable part of the car.

Boek hier geen huurauto.
Ze zijn alleen maar uit op geld. Vooraf betaald en bij de airport moesten we nog €24 euro per dag betalen omdat de bestuurder onder de 25 jaar oud is. Ze gaven ons een gloednieuwe auto mee met 1400km op de teller deze startte vervolgens niet meer. En ook de motorolie was op. Motorolie gekocht bijgevuld en hij deed het weer. Erna stopte hij weer, hebben we 3 uur moeten wachten op hulp. Taxi naar ons hotel en de volgende dag taxi van ons hotel naar de airport moeten betalen. Bij de airport een 2e auto gekregen hier zat al schade op. En deze schade proberen ze nu aan ons op te dragen. Gelukkig had ik fotos gemaakt dus hoefde we dit niet te betalen. En nu willen ze dat we voor de 1e auto die zij ons hebben meegegeven 670 euro gaan betalen. Terwijl bij het hoofdkantoor en telefonisch is ons al aangegeven dat we hiervoor niks hoeven te betalen. Boek dus nooit een huurauto hier!!!!

Has anyone experienced a situation when hiring a car from AVIS/Budget Car Hire where they were charged unknowingly for full package Insurance.
We recently returned from France where we hired a car from the Marseille airport office. This had been prepaid via BA executive club. On our return home we discovered an extra massive charge on our credit card. Unfortunately, trust comes into play with this practice as we signed on a computer screen what we thought to be our original contract. Someone in the office had ‘discreetly’ added premium insurance without our knowledge.
I have tried in vain to draw this practice to the attention of Avis but they are not interested.
Reading similar experiences on this site it is obviously a culture that is becoming normal. The company must be brought to heel as making money at this level will be short lived. Once a good trustworthy hire company. Sadly no longer. What can we do to challenge such a huge organisation.
Need to draw the attention of this practice to British Airways who offer their service.

2 x billeje på rejse i USA
Vi tilkøbte Avis Roadside Service til den første bil vi lejede. På trods af dette tilkøb havde vi KÆMPE problemer da bilens ene fordæk flækkede. Det spildte vi en hel feriedag på, og vi måtte til sidst selv betale regningen på værkstedet. Det krævede efterfølgende en enorm indsats at få de penge tilbage. Først brugte vi nogle dage på at Avis lokaliserede kontrakten som de påstod ikke fandtes. Derefter svarede Avis, at vi ikke havde tegnet Roadside Service selv om det tydeligt fremgik af kontrakten. Man skal virkelig have tålmodighed og kampgejst i forhold til det firma.

Den anden bil vi lejede (og som var forudbetalt gennem FDM Travel A/S ville Avis ikke udlevere. Vi var blevet oplyst om, at begge i et ægtepar kunne køre bilen (og derfor må anses for at være lejere), men ikke, at "Lejer" og "Driver" er samme person. Da vi skulle hente bilen sagde Avis, at lejer og driver er det samme (diskriminerende over for den anden part der betaler halvdelen af lejen) og at kun driver kan betale depositum via kreditkort. Har man mistet sit kreditkort (eller fx opbrugt kreditten), kan ægtefællen ikke få lov til at betale depositum. Ergo = ingen bil til os.

Nogle danske kreditkort afvises af Avis, selv om der er masser af dækning på kortet. Vi ringede til Nets i Danmark der oplyste, at årsagen er, at en del Avis betalingsterminaler ikke lever op til sikkerhedskravene. Det betød, at vi heller ikke kunne oprette en ny lejeaftale om en bil til erstatning for den, de ikke ville give os pga. ovenstående udfordring.

Det er som om benspænd for kunderne er en sportsgren for Avis.

Vores oplevelse var, at Avis (både Roadside Service og Customer Service) gør et stort nummer ud af at forsøge at misforstå kunden og trække dyre telefonsamtaler ud. En af samtalerne var mere end en time på en dansk mobiltelefon i USA. Måske gør de det i håbet om at man opgiver sit retmæssige krav.

J'ai loué un SUV à l'agence Avis de l'aéroport de montréal.
Deux jours après, il pleut et la voiture part aquaplannning alors que j'étais à vitesse très modéree.

J'examine les pneus : l'arrière gauche est au niveau du témoin d'usure,
quant à l'arrière droit il n'a carrément plus de rainures !!!!!!

Le véhicule est donc illégal pour la circulation.

Et surtout je suis scandalisée de cette situation qui a mis ma fille et moi même en danger.

J'ai évidemment contacté Avis, différents services qui m'ont fait tourner en rond, j'ai passé en tout plus de trois heures au téléphone à tenter d'obtenir une solution.

Par ailleurs j'ai le regret de témoigner que la seule fois ou j'ai obtenu par tél. l'agence Avis de l'aeroport de montréal, la personne a été d'une mauvaise foi inacceptable. En me disant que j'avais roulé avec le frein à main activé comme tous les Français !!!
Evidemment faux, mais surtout malhonnete et discrimatoire.

Je ne relouerai jamais chez Avis, je tiens à la vie !

Zeer slechte ervaring. Ik huurde een auto van 11u tot 23u. Dan als wij (ik en een vriendin) bij Avis aankomen, zeggen dat dat de winkel op 13u ging sluiten maar dat wij de auto mochten laten op de straat. Dit hebben wij gedaan maar achteraf nog een boete gekregen omdat wij de auto op de straat hebben gelaten!!! Verzonnen boete met verzonnen administratieve kosten erbij. Ik hoop dat andere mensen deze reviews op voorhand kunnen lezen, want dit hebben wij niet gedaan en helaas dit meegemaakt. Dieven!

Uit de communicatie met de accountmanager krijg ik niet de indruk dat deze organisatie de bedrijfswagen wil verhuren. Meedenken voor een efficiënte werkwijze is schijnbaar teveel gevraagd. Niet geschikt.

Avis/Budget in South Africa took money of my credit card after an accident while the car was parked. Not any fault of mine as the car was parked and a friend of mine reversed into the car. We got a police case number and the insurers details, but despite all that they still took over £800 off my credit card for the damage indicating that I would get my money back as soon as the insurers of the Third Party paid out for the damages. This was more than four months ago and needless to say, I'm still waiting for my money while paying interest every month as well. The communication with me is poor, to put it mildly, and even though an offer was made by the insurers, Avis/Budget reckoned it is too low. So obviously, they took more money off my credit card and is now playing games to see if they can get more of the insurers while the innocent party (me in this case!) is still paying interest and suffering the emotional stress! I will never ever use then again and I advise any travellers to South Africa to avoid using Avis/Budget!!

Run! Run away from Avis/budget group! Save yourself! I rented a car, had it 4 hours, it blew a tire on 95. Should have had it two days, nope. Still got charged for two days plus a $350 a random charge with no breakdown of what it was for. Tires popping is a maintenance issue. Budget changed my suv to a car siting hand controls. I told the representative I had a medium sized dog crate I needed to get into the car, she said oh yeah it will be more than enough room. You all give me a Jetta, what about that says room? The crate did not fit and now one of my indoor cats is running around outdoors in a state I’m no longer in. Thanks. Budget turned an easy move into a traumatic nightmare. They call roadside assistance being “rescued” like we can’t get more sexist. I have never needed to be rescued thank you very much. Budgets gave the tow truck a location not near me and the tow truck had to call me at 5 am to find the car. He had to go down each exit off 95 around the area to find the car. They didn’t show until 5 am and my fish tank is still in the trunk because there are no movers on the side of the road at 3am. Budget has caused the loss of a cat and a entire fish tank. And still are trying to charge me extra. I am serverly disabled, and budget made an easy move into a traumatic nightmare. Run as fast as you can. I’ve been charged $750 for a car I drove 4 hours.

Ventede i kø i 2 timer i lufthavn på at få betjening. 1 person bag skranken som tog 15-20 per person.
Bilen var forudbestilt og betalt, og alligevel mister man 2-3 timer af din ferie.
Europcar skranken ved siden af havde masser medarbejdere og ingen kø. Bestil et andet sted!

The most useless car rental company I have used internationally.
Shocking service and incredible unprofessional.
Deducted money for an alleged traffic fine, however still can't prove ir say what the offense was. Will NEVER use them again. Be forewarned people.

AVIS har efter udlejningen trukket flere beløb på mit kort, som intet har med udlejningen at gøre. Det er rent tyveri, og de reagerer ikke på henvendelser. De trækker bare nogle tilfældige beløb op til 1,5 måned efter afslutning af aftalen. Det er vildt, at man skal til at politianmelde et udlejningsfirma for at undgå, at de "stjæler" penge fra ens kort.

This company are appauling. I tried to collect a pre-booked hire car. After a 2 and a half hour queue i was told that I would have to pay £27.50 per day for insurance which only covered paint and windscreen. This equates to over 10k a year for minimal basic car insurance. I had already paid insurance for the hire period through their agents jetcar but they told me they wouldnt stand over that. I was stranded in the airport with no option but to pay. Disgraceful. I feel abused and robbed.

Ein Freund wurde mit einem Schaden konfrontiert den er nicht verursacht hat. Wir haben bereits einige andere Ex-Kunden von Avis/Budget Mallorca Flughafen ausfindig machen können welche ähnliches berichten.
Wir nehmen jeden Hinweis gerne auf!
Bitte melden Sie sich bei diana_rolte at protonmail.com wenn Sie den Verdacht haben etwas nicht korrekt läuft bei Avis/Budget Mallorca

Oplichting in Alicante
I rented a car in Alicante Airport and gave the car back with full fuel. They asked me to show the payment that should be within 10 km of the airport. It was okay, they went to the car to see if it was full, they smiled saying goodbye.
And what did they do? They charged full amount of fuel and another unknown amount.
I should get my money back! € 69,85 for fuel.
And € 21.57 extra that was charged I don't know why.
Rent: € 600,02
Extra driver: € 67,08
Total to be paid: € 667,10 NOT € 758,52
Incredible people working there in Alicante Airport at Avis/Budget. I thought Avis/Budget was a reliable company....