Avis Budget Group Anmeldelser 

Rented from Mahon airport. Was handed car over in less than five minutes, no joint inspection, no damage marked on the contract illustration. I was offered full excess insurance but declined as I have an annual policy with a third party insurer. On return I was ignored by staff and kept waiting for over 15minutes whilst the handover process that had taken less than five minutes for me was unnecessarily protracted for two other customers. Now under time pressure to catch a flight I was then asked if I was returning, said yes and told to leave the keys and go, which I did.

Half an hour later I was sent an email claiming damage and an itemised bill for €180. I asked for the photo with a time and date stamp and was sent one indicating a very small scratch on a wing mirror.

The photo was taken 2 minutes after I had left the rental office. The email and itemised bill sent two minutes after that. A very tight timescale in an office too “busy” to assist a customer or to spare an employee to do a joint car inspection, unless all of this had been planned and pre prepared.

I sent the video of the car with a time and date stamp on pickup a week earlier. The same damage on the “brand new” car, and not marked on the contract illustration, is clearly present.

After “careful consideration” all charges were dropped.

Avis/Budget profit from this as I suspect do local repair centres, and yet fraud, whether intentional or not, is illegal. As a note that I had full excess insurance was made, I suspect I was expected to just hand it over to my insurers who would pick up the costs. A “victimless” crime, but a crime none the less.

It goes without saying that budget have been far from forthcoming in offering any degree of satisfactory compensation-€20 off a future rental, and refuse to engage in a serious discussion about customer service.

There are many car rental agents in most airports. I will, in future, use another company if possible, even if it costs me €180 more.

Habe am 10.04.24 einen Leihwagen von Avis bekommen, 200€ Kaution mit Karte bezahlt laut Aussage des Mitarbeiters ist die Kaution nach Rückgabe des Leihwagen innerhalb von 2-3 Tagen wieder auf dem Konto. Zurückgegeben wurde der Leihwagen am 22.04.24, bis heute habe ich die Kaution nicht zurück nach mehrfachen versuchen den Kundendienst zu erreichen hatte ich irgendwann mal jemanden am Telefon, Aussage der Mitarbeiterin sie könne auch nichts machen, sie würde es nochmal an eine andere Abteilung weitergeben und wie selbstverständlich soll man nochmal 10 Tage warten. Unverschämter und unzuverlässiger geht es kaum.

I hired a car for 14 days during my stay in Fuerteventura this April.
During my time with the car I experienced warning lights on the dash stating check oil and check coolant.
I do not speak Spanish so decided the best course of action would be to take the car back to the airport and speak to the staff to get the car checked.
When I arrived at the airport I had to wait 30 mins to finally speak to an agent at the desk who sent me outside to the car park and said someone would come and inspect the vehicle.
I waited another 30-40 mins for a guy to arrive with a tiny amount of oil in a 1ltr bottle.
The oil was very low so he proceeded to top it up to the minimum as that's all the oil he had with him.
I asked about the coolant which was showing below minimum in the reservoir and he said it was fine.
Now my hotel is a good 45 mins from the airport and given the time I had to wait around I essentially lost half a day of my holiday due to Avis inability to correctly maintain thier vehicles.
I returned the vehicle giving they keys to the agent at the airport and flew home.
When I looked at my online banking I had been charged €25.50 by Avis.
After a few emails it became evident that this was due to the car being dirty.
Now Fuerteventura is essentially a dessert island and we used the car to visit many beaches so dust and sand are obviously going to be on the car by the time you drive over 2,000kms and spend 14 days on the island.
I can find nowhere in the hire agreement that states anything regarding customs being liable for extra costs for cleaning thier hire cars and anything regarding the level of cleanliness expected by Avis on its return.

I have hired many cars in Fuerteventura and the Canaries, but never have I been charged extra for cleaning of them.

I have been in contact via email with Avis who are refusing to refund me this charge despite my bad experience with the car being poorly maintained and the car being returned with a full tank of fuel with no additional damage from when I received it.

It just had dust and sand from normal usage on a dirty dusty dessert island, if I was supposed to clean it before return then this should have been made clear at the time of collecting the car!

Avis / Budget should be ashamed I will never use them or thier subsidiaries again and I suggest you do likewise.

Wir haben am Flughafen Arlanda SE ein Auto gemietet.
Der Mietvertrag garantiert die Erstattung des Selbstbehaltes von der Versicherung Allianz. Die Autovermietung Avis/Budget will uns schon zum 2. Mal einen Steinschlag in der Frontscheibe zuschreiben. Das erste Mal hatten wir vor Antritt ein Foto gemacht, dieses Jahr leider nicht. Nun verlangte Allianz eine Rechnung der Reparatur, die Avis nicht liefert, d.h. wir bezahlen die Rechnung selber, obwohl der Selbstbehalt inbegriffen war.

made error when booking online - once it takes your money you cannot change anything, and are required to cancel booking and re-book - cancellation fee of $89. been trying to get a human and also around 20 emails later and still cannot get a human or any help? Hope when we finally get the car the issues stop?

Unfortunately, there is not an option for zero stars.
Dropped off the vehicle early morning with no damage and 5 months later was charged for damage. After repeatedly calling the company, they could find no repair record for the vehicle # rented and no record of the claim number being quoted to me, I was advised by the customer service agent (email proof) to "dispute the claim with my bank". I was still charged.
I strongly recommend you never rent from these guys - it's a total scam.

Séjour pour une semaine à Bruxelles ! Location de véhicule en arrivant à Charleroi ! Aucun soucis au moment de rendre le véhicule en fin de séjour, et aucune nouvelle du loueur… puis quelle surprise ?
Un recommandé pour une égratignure de 25 mm sur le pare-choc arrière droit… tout ça pour un joli montant de 321€… la bonne blague !
Évidemment pas de contestation possible alors que nous avons les photos sans égratignure et que tout ça n’est qu’une mascarade !! Vraiment à fuir ces gens là ! C’est une véritable honte ! Heureusement que j’ai « seulement » loué l’entrée de game, parce que mon dieu si j’avais pris un gros modèle, je m’en tirai pour un smic avec une égratignure !

Je loue une voiture a 65euros pour deux jours a Dublin. En arrivant a l'aéroport le messieur de l'agence trouve mon contrat et me fait signer sur la tablette tactile en bas de page un encart rouge pour me remettre le numéro de la voiture. Il prend une empreinte de carte. Tout se passe bien. Je refais le plein avant de la rendre. Le mec me dit ok et me refais signer un doc. Je reçois a mon retour une nouvelle facture qui m'a déjà prélevé sur mon compte 87euros de frais supplémentaires !!! Assurance dommage super collision. Assurance accident personnel et housse de filet de sécurité routière et housse de pare brise!!! Je fais une réclamation et on m'envoie le contrat avec ma signature en plein que ces assurances. Mais qui signe sur les écritures !!¡! C'est honteux

worst experience ever - it should be zero star! My experience with car rental - is that the car experienced a significant engine failure, leaving me stranded on the highway for hours. Despite numerous phone calls and assurances from Avis, no towing company was dispatched promptly. Subsequently, the police intervened and arranged for their towing service / as the position of the car was exemly dangerous to me and other drivers. During this distressing experience, the authorities and Avis assured us that no additional charges would be imposed on us.

However, it came as a surprise when Avis billed me for late return fees two months after the accident (around 2 k usd), despite the fact that their car was faulty and had broken down on the highway, eventually being seized by the police. On the day of accident we promptly informed Avis about the situation through numbers of phone calls and emails and were assured by the police that we had fulfilled all necessary requirements and would not be charged any additional fees. For the past two months, I have been in continuous communication with various departments at Avis, but it appears that their tactic is to avoid refunding any money. Avoid!!!!!

Vi havde aftalt en pris, og ende med at betale 3x så meget.

Have made several trips to Edinburgh in recent months and have used Avis/Budget. The first couple of rentals seemed to improve my view of the company, but no, I return a car today and the old "slip the fuel charge fee in and see if the dumb customer notices" trick came out again. Unfortunately I was already through security before I looked at the receipt...should know better, it's almost like this company gives bonuses to their staff for adding fuel fees.

Bergamo, Italy.
Will not give the car you have ordered. Will give you a worse off car and claim it is in the same ‘insurance group’. Staff are unhelpful and rude. Will speak fast knowing you don’t understand and ask you to sign paperwork knowing you are tired and want to leave. As I anticipated, I had made a full video of the cars exterior and interior knowing once returned with not a mark added, previous blemishes would be blamed on me. They sent an email which I could not read showing photos of damages already present on the car, blaming my self and sending over a bill. I have instructed them to resend the email in English, and if my money returned then my solicitor will make contact. I also sent proof that the damage was present when I collected the car. Horrible yet very expected experience.

I am compelled to share my deeply disturbing experience with this joke of a company called AVIS, an encounter that has left me shaken and appalled at the blatant discrimination and prejudice I faced as a customer. My hope is that by sharing my story, others may be spared from the deplorable treatment I endured.

I have taken out numerous rentals with the Avis London city airport branch. 99% of the time i have had the vehicle for a week or two. (max)The staff in this branch have always been helpful and polite since the very beginning. I always used the same 2 cards to make the bookings and have never had an issue renting vehicles from that branch.

I had my first encounter with the Heathrow branch, when my vehicle of choice was not available in my local branch, so I reserved the same vehicle at Heathrow (luckily i thought) at a cheaper rate, and made the 30-45 minute train journey to the airport.On arrival, I spoke with a representative, who matched my details via the documents I provided, but when it came to payment he stated he could not release the car with the bank cards I was using (bare in mind these two cards are the same cards used in my local Avis branch to release at least 8+ rentals) I explained myself and asked to speak to a manager.

From the onset, it was evident that something was awry. The manager at Heathrow T5 demonstrated a shocking level of bias and prejudice towards me, treating me with an utter lack of respect and dignity. His behavior left me feeling humiliated and targeted solely based on factors that should never influence customer service.

Attempts to seek clarification or fair treatment were met with a dismissive and pompous attitude, making it clear that this was not an isolated incident but rather a pervasive issue within the company's culture. I am left with no choice but to discourage anyone considering Avis from subjecting themselves to such discriminatory treatment.

As a former Avis preferred member that has spent a considerable amount of money on probably over 12+ rentals within 2 years. The discrimination I faced at Avis (Heathrow) is inexcusable, even after filling a complaint to their security team, no action was taken no reply apart from generic message stating they have received my email and then the had the audacity to ban my account. I implore potential customers to consider alternative rental options. No one should endure the degrading experience I went through, and supporting a company that engages in such behavior only perpetuates a toxic and harmful environment.

In the interest of justice and equality, I urge Avis to introspect on their discriminatory practices and take immediate corrective action. Until they demonstrate a commitment to treating all customers fairly and impartially, I will continue to strongly advise my family+friends and now the public, to stay away from this rental company.

Choosing a car rental company should be a straightforward decision, but my experience with Avis has shown me that not all businesses uphold the values of fairness and respect. Their own staff warned me of the discrimination that happens in certain branches. Let my unfortunate encounter serve as a warning, and may others choose a company that values the dignity and equality of all its customers.

Other rental companies
sixt
sixt.co.uk
Hertz
hertz.co.uk
Europcar
Europcar.co.uk
Enterprise
enterprise.co.uk

Worst company ever they made me pay for a new tyre as it got a nail in it from off the road. £250 plus excess of £1500.
It’s not like I crashed the car or deliberately damaged it it’s wear and tear no one can see a nail in the road but every can see the car infront just a joke of a company the company need to understand general wear and tear and something that is un avoidable unless your crawling along the floor infront of the car to make sure there’s no nails in the road…..

Me cobraron un dia mas aunque haya devolvido el coche antes de la hora fijada en la caja de devolucion!

Hired a car from marseille airport on 13/9/23,
Picked up a camera speeding offence.
Avis charged me €42 on 24/9/23 for administrative costs in supplying my details to the Police, I paid the fine.
On the 8/12/23 Avis once again took €42 for admin costs. Cowboy outfit.

I had a very good experience with Avis in Birmingham Airport! Flew in late from Ireland after a busy work day and the staff were brilliant, very friendly and efficient - I think I was out of there in less than 20 minutes with the car - Ima (apologies if this is not the correct spelling!) behind the desk was fantastic - very efficient and friendly. Overall great experience and will be using them again!

Excellent customer service from Antonia at Luton Airport Car Rentals. Compared to Europcar, I would rate Avis/Budget 100x more than the scams of Europcar (STAY AWAY!). I was not upsold any insurance by Antonia, and it was a quick exchange when collecting the car and dropping keys back. I got full deposit back, both times (I had to renew twice), unlike Europcar which I renewed each time they took a deposit again and each time never got the full amount back. Antonia was honestly the best, and was so helpful and made my life much easier with every step. I mean I am put off by the scams of hire cars, but without a doubt would go back to Avis Budget Group at Luton airport if I ever needed to (hopefully no more car issues in the near future as a month of not having my own car was not ideal).
Thanks again Antonia, you deserve every one of those 5 stars and to the other lovely gentleman at the desk I never got the name of!

Absolute gangsters,donot Hire from.Hire car pick up Birmingham Airport, drove to Leicester, front side drivers side tyre almost flat, only went to UK for relatives funeral,had to keep inflating tyre until completely flat Sunday am, eventually had enough, telephoned number provided for tyre service, contractor arrived few hours later, had to get a lift to funeral,returned car on Tuesday morning to Birmingham Airport UK before agreed 10am drop off, filled up tank with petrol,97 miles clocked, parked it up, Mohammed walked over to me,checked car, I explained all the problems I had with tyre, the dash was still flashing a msg about the air pressure, he said ok, I didn't sign anything,he said that's you done, went to get my flight, saw an email invoice telling me there's a miscellaneous charge of £203.20 plus VAT, immediately telephoned AVIS customer service, I explained the tyre problem, was informed a case would be opened, I asked repeatedly what the charge was for, said he didn't know but would receive a communication soon, received nothing until I checked my credit card statement and there was the charge, car was NOT damaged,only 97 miles, couldn't use it much due to tyre issue, returned with full tank,dodgy scamming business model,will never ever use AVIS again, all this after a very upsetting weekend attending a funeral.Have sent email requesting full refund of this mysterious miscellaneous charge, terrible, appalling business to deal with, AVIS CEO Joe Ferrano should be embarrassed and ashamed of this utter scam of a company.

Straight up Ponzi Schemes. All airports of North Carolina.