Avis Budget Group Anmeldelser 

Die Mitarbeiter vor Ort waren nett und zuvorkommend. Der zentrale Kundendienst und Co sind jedoch eine Katastrophe. Ich versuche seit Wochen eine fehlerhafte Rechnungen zu klären, bekomme aber statt Anrufen oder Rückmeldungen nur Mahnungen und Inkassoandrohungen. Telefonisch hängt man ewig in der Warteschleife bis man genervt aufgibt.

Leider muss man 1 Stern geben um eine Bewertung abzugeben.

Bloß nicht bei diesem Anbieter mieten!
Auto 1 Woche früher zurück gegeben (nach absprache), es sollte die Differenz erstattet werden... dies ist nicht geschehen im Gegenteil...Sie buchen noch mal 477,36€ ab aufgrund erhöhter Bearbeitungsleistung.. zum glück ist man Rechtsschustzversichert... das ist einfach nur lächerlich...

BUDGET/AVIS HATE OUR VETERANS! #BOYCOTTAVISBUDGET

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****WARNING - SERIOUSLY = YOU BETTER LISTEN!****
Review of Budget
Reviewed 4 days ago
****WARNING - SERIOUSLY = YOU BETTER LISTEN!****

My 2nd review EVER on this site - IF YOU RENT FROM BUDGET/AVIS - YOU WILL FOREVER REGRET YOUR DECISION - that's all I am going to write and PRAY you just listen to me!

HINT: BUDGET/AVIS DECIDED TO TURN AWAY A DISABLED VETERAN WITH ONE LEG - and that was just the BEGINNING! Denying service to our wounded veterans WITH A VALID RESERVATION - is CRIMINAL!

BOYCOTT AVIS/BUDGET - THEY DON'T VALUE OUR VETERAN'S!!!

Stay the hell away from this company, I wish I had looked them up before booking. Just got back from Gibraltar airport to an email saying we owe them £600 for damages. We KNOW we didn't damage the car at all, it was in perfect condition when we returned it. Stay the hell away from them.

Ich will diese Drecksfirma einfach zurück auf 1,2 Sterne bringen.

Wir haben anfangs Juli 2024 in Palma einen Mietwagen am Flughafen gebucht. Bei Übergabe wollte man 52 Euro pro Tag für Versicherung. Der Mini war innen und aussen total schmutzig.Die Leute sehr unfreundlich.
Werden nie wieder dort buchen! Geht zu einem lokalen Vermieter vor Ort,es gibt genügend!

Ich habe ende April einen Mitwagen bei Avis in Barcelona Flughafen gemietet.
Und den Mitwagen bei der Abholung Fotos von allen schäden gemacht. Nach ca einenhalb Monaten wurde mir dann 285 Euro von meiner Visa abgebucht ohne Rechnung erst nach mermaligen versuch den kundenservice zu kontaktieren wurde mir dan ein schaden am Fahreug angekreidet den ich nicht verusacht habe und durch Fotos beweisen kann und sie an Avis weitergegeben. Bis heute keine über 2Monate keine Rückerstattung erhalten.
Jetzt über Anwalt eine klage eingereicht.
Ich warne alle buchen sie nich bei Avis oder Budget sie werden hier Abgezockt.
Für mich ist Avis Budget als Autovermieter Gestorben ich werde nie mehr wieder bei Avis und deren Tochter Fimen mieten.

I recently had an incredibly frustrating and stressful experience with Budget Car Hire, and I feel obligated to warn others about their appalling service. Here's a detailed account of my ordeal:

Booking and Payment:
I booked a car with Budget Car Hire and paid nearly £400 in advance, expecting a smooth experience.

Pickup Disaster:
When I arrived at Budapest airport to pick up the car, the employees at the desk informed me that my booking had been automatically cancelled due to my flight being late. Despite my prepayment and confirmed reservation, I was left with no car. To make matters worse, there were no other cars available because it was the same week as the Hungary Formula One.

Stranded and Ruined Holiday:
This left me completely stranded at Budapest airport. I needed the car to visit family in Debrecen, and being without a car ruined our holiday. The lack of assistance and empathy from Budget’s staff was shocking.

Refund Nightmare:
A week later, I have been trying to arrange a refund, but Budget is now telling me that my reservation was never cancelled. This conflicting information has made the situation even more confusing and stressful.

Conclusion:
This experience has been the worst I've ever had with any car hire company. Budget Car Hire’s poor communication, lack of customer care, and unprofessional handling of the situation have been unacceptable. I strongly advise anyone considering renting a car from Budget to think twice and look elsewhere. Their service is unreliable and their customer support is abysmal. Avoid Budget Car Hire at all costs to prevent a ruined holiday and unnecessary stress.

Note, this happened at the rental agency in Barcelona airport.

It took us more than an hour to get the car, and there were only about 4 people ahead of us, some guys were kind enough to let us pass ahead given that we were in a rush. It took this long even though everyone did their-online pre-checkin.
When we returned the car instead, the staff basically took the keys and rudely shooed me away, even when I insisted to do the car check with them and that I should sign. The staff people, given that there was no one else around, could have easily just done the check with me, instead they turned their back to me, pretended that I wasn't there and just said "if you filled the tank then it's fine lady, we'll just take the keys". Of course an hour later, when I was at the gate in the airport, I receive an email that they are charging me 400 euro for damages (a.k.a. a scratch) + out-of-usage costs ( i.e. the car needs to sit at the shop 1 day to be repaired so it loses them money).
To top it all off, at the counter when we got the car we switched the first driver to me, the agency took my credit card and then proceeded to charge the second drivers credit card, which they had on file from the booking - EVEN THOUGH THEY TOOK MY CARD AT CHECK-IN AND EVEN CHARGED ME THE DEPOSIT FEE. So now, all the documents have one name on it, and they charged the damages to a credit card with a different name. To this day they have not rectified the error. Without this correction I cannot claim insurance from my provider.

Please, if you must rent from them, do not trust these people as far as you can throw them. Otherwise, just go with another rental agency.

WOULD GIVE 0 IF POSSIBLE! Used Avis Budget to hire car for holiday in North of France. Their line took so much more time than the 4 other car hire providers in the building due to them constantly taking between themselves. When we finally got the car there was a roughly 10-12” crack in the passenger side windscreen which they called a small scratch! Then when we informed this wasn’t drivable they asked for contract and changed words to big scratch and made out we were overreacting to this. I wouldn’t put myself at risk or my 10 year old and we requested another car which we got but they made sure we knew how much we were putting them out and they thought we were in the wrong. Mocking us between themselves to our faces. Awful services please don’t use! Still have a photo of the crack but shame I can’t upload to show.

I worked for Avis in Belgrade,MT they use the cheapest tires they can buy,they don't do mantanence, when the car says so, they over charge for everything you buy, and the cars are junk.

I came up as a ‘fail’ on the Avis computer at their reception desk due to a glitch in their computer system!
Car hire was refused even though I was able to prove my identity!

Kept me waiting on phone 30 min and as soon as someone answered (btw it says avg 5-8 min waiting time) after quick introduction didn’t like me and disconnected straight away put the phone down +353 (90) 662 7711 by mr rude.
They are putting contact email address on contract as service.clientATbudget-emea.com which is non delivery straight away from their own postmaster.
They charging some RANDOM amount to credit card from USA Avis payment centre absolutely no explanation what it is for

Réservation n°HR138839030

Véhicule réservé via le site eDreams pour 8 jours en Croatie et pour un total de 218,39€. L'état des lieux lors de la remise du véhicule est malhonnête, le loueur vous fait un tour très rapide du véhicule avec une fiche pré-complétée des dégâts du véhicule lors de la remise mais en omettant une griffure sur la portière conducteur et un choc léger à l'avant du véhicule (dans le but de vous le faire payer à votre restitution tout en vous faisant porter le chapeau ?), j'ai dans tous les cas bien insisté pour le faire apparaitre dans l'état des lieux. Le voyage se passe bien, la restitution est tout aussi rapide que la remise, un tour du véhicule en 10-15 secondes, un relevé kilométrique et c'est tout ! Par contre, quelle fut ma surprise lorsque j'ai vu que j'ai été débité de 262.24€ supplémentaire pour les frais de location du véhicule alors que la réservation avait déjà été réalisé en ligne !! Tout ça pour payer une assurance facultative qui était déjà couverte par une autre assurance. Bref ce sont des ESCROCS et des VOLEURS, mieux vaut aller chez la concurrence payer 10% plus cher mais ne pas avoir de mauvaise surprise comme celle-là. Plus jamais je ne passerai par AVIS, lorsque je retournerai en Croatie dans 2 mois, je ne manquerai pas de faire fuir les clients devant leur stand en expliquant que ce sont des escrocs.

I just want to make other potential customers aware of a scam taking place in Montenegro -
I had an additional £389 of services added to my bill for a 6 day rental that at no time were discussed with me. I was not supplied with any paperwork as documentation of what I had signed ( my fault for not asking I suppose).
There is no mechanism of redress as Budget tells me the Franchise in Montenegro is sublet and is not part of the ECRS.

Writing a review for Avis budget in Blagnac toulouse. I stayed there for 2 hrs because
1. i forgot to bring my passport. I thought the us driver’s licence would be enough
2. my rented car was given to another customer. Had to wait for another available.
Then i got a car (uk/china brand unknown) and the gps did not work:( had to return it. And then a gentleman was very kind and helped me. he saw i have been there for a while, he offered me a free upgrade of a more luxurious car: so happy! that is AYOUB!
Can’t thank him enough! bonus; he helped me with the navigation and all the guidance with the new car because indeed! it is a new car - the latest of the Renault espace!
Merci beaucoup Ayoub! you are the best sales person I ve ever met!

I rented a car in Denver USA last september 2023 with a prepaid reservation paied last july 2023. When i dropped off the car the 13th of september 2023 Avis charged me agai for the entire ammount . I still don't have my money back after 9 months ! I sent them all the documets they asked me for to check but they always answer that my situation it's under review . I think they are robbering my money and i'll never see my money back. A suggestion : NEVER RENT WITH AVIS !!

They never followed up on my insurance claim and let the claim expire with a 3rd party after damage occurred to one of their vehicles that I rented.

I reported an accident to my supplemental insurance and Avis Group was no help providing anything on their end. The insurance company eventually closed my claim from lack of a response. Well fast forward over a year later and the only contact I have had with "them" is now from a 3rd party debt collector. They never even contacted me or sent a bill or any follow up on the accident. I do rentals between 7-10 days monthly from them on other car companies, but I really did prefer budget/avis. No longer! Sometimes I book through the avis/budget app and sometimes through a 3rd party. They used to be good but this is so far beyond acceptable. They didn't even contact me to continue their part of the claim that I filled out. I can't imagine I will be renting 10 days a month for 5 years ever again from them! I'm no insurance agent but this is not the appropriate way to handle a claim. I will be reaching out to every regulatory agency imaginable. Apparently, theft is legal if you are a large and inept company. Ironically, I just returned a rental from them unscathed from the exact location where I rented from a year ago from the incident. I used that rental to get to the aiport. Once I land at my destination I open my mail and that's where I find the letter from the debt collector!

Poor car, even worse service and extra charges plucked from nowhere. The car was not what we ordered but the member of staff in the office was not for budging. We returned the car easily on time and it was full of fuel. All ticked off, the member of staff said car was fine. Lo and behold the next day we are charged extra. Still trying to chase this yet attempting to contact anyone at the company is nigh on impossible. Avoid at all costs.

I booked Ford ute for one day over the phone with Auckland and I have been over charged $414.00 people you need to make sure you check final charges I have been charge double by Avis Budget car rentals that's is the last time I rent anything again from Avis Budget car Rentals