AvantiGas LPG Anmeldelser 

It was so lovely to speak to Paula today who was so helpful with my enquiry as was her colleague Jayne who I spoke with on Tuesday
Thank you to both

A very friendly and helpful agent Les sorted out my request quickly.
Unfortunately his headphones were on the blink and I couldn't hear every other word.

Quick responce to questions asked and knowledgable person to talk to.

Lilly was so helpful with my inquiry, and sorted everything out for me , very pleasent, and very good at her position

Great helpful phone call with Paula who helped me set up online access

Paula who dealt with my enquiry was excellent. Professional, friendly and a delight to speak to. She was a credit to the company.

I contacted Avanti and spoke to Jayne regarding a query I had with the set up of my telemetry service. Jayne wasn't able to confirm that the service was functioning properly on the initial phone call but she said she would investigate with the relevant in house team and get back to me. Sure enough she called me within 24 hours to confirm that the service was now fully implemented and that I would no longer have to submit meter readings. I have now had an email from Jayne confirming our telephone discussion. Very good service which has moved me to write this review as it's so different from the usual call center experience where you often don't get promised call backs and frequently don't get the same person following through with an enquiry until it is properly resolved. Good work Jayne/Avanti and a breath of fresh air after my previous supplier. Please don't let your standards slip!

Rob from St Austell delivered my gas yesterday and I was really pleased with the service. He was friendly, polite and very helpful as answered lots of my questions and even spoke to my gas boiler engineer for me about the pressure in the tank. Very impressed.

Jayne Knights, the customer service lady, ordered me new gas with efficiency and friendliness and the entire transaction was seamless.

I do wish Avanti still serviced LPG tanks nevertheless!

I spoke to lily who was very helpful , she organised everything for our new installation .

I phoned Avanti gas today with a quick query, lily answered, she was great and dealt with my enquiry quickly. Thank you lily

I was very anxious about having my underground LPG tank replaced but everything went really well. Ami in the office was very good at taking me through the procedure step by step and Joel on site made the whole experience very easy and straightforward. Both were very helpful and professional as have all the Avanti staff been that I have dealt with.

I was having a lot of problems using the website and was unable to order any LPG so I phoned the customer helpline. Problems persisted with my order and I ended up speaking to three different ladies. All of them were extremely polite and helpful and managed to resolve the problems by taking a telephone booking and bypassing the automated payment system. They gave me timely information in a helpful way. I was extremely pleased with their service. (But not so much with Avanti’s website!)

Had problems activating my account. Jayne from customer services was incredibly helpful and patient,
Followed up with email to check if everything was ok.
Excellent customer service!

Great customer service from Paula, easy to contact customer services and an quick reply to my query.

Following an increase I wanted up to date information on my gas price and it wasn’t available on my online account portal. I did have to wait a few minutes to be connected but once through to the customer service assistant, Paula, my question was quickly answered and she checked that I was happy and had no further queries.

Jayne sorted out my query quickly and professionally, and I was very impressed with the service and her friendly manner.

Had a query and this was very well answered by Paula
She even phoned back when we were cut off

Lovely people to deal with !
They are following up my billing queries and hopefully sorting a credit !

Called customer service due to issues logging in. Spoke to Jane who was really friendly and helpful and solved the issue for me. Thank again Jane, really appreciated :)