AvantiGas LPG Anmeldelser 

At last....some seven months after my contract finished, they've finally collected their 38 year old tank.

As ever, the personnel in the field were pleasant and efficient. However, the same cannot be said for the majority of the administrative staff - dismissive, high handed and intimidating come to mind.

I told Avanti I would no longer purchase gas from them due to their blatant price gouging and then ran our gas supply down until the boiler would no longer fire. Heating engineers then came in and isolated the gas boiler and supply, vented the system and removed the boiler. We then installed an oil boiler, which has been significantly cheaper to run the lpg!

The lpg tank sat at the bottom of the garden, empty and vented for months. When the contract ran out in Dec 2025 , I asked what their intentions were regarding the tank...of course I was immediately informed that charges would apply for its recovery, and they quoted a price. It struck me that this price was significantly more than I remembered from earlier contracts, and indeed, it was more than double my original contract. I was immediately directed to their website and indeed this was the price stated, however, when I pointed out that in their terms and conditions they, 'reserve the right to increase prices for goods and services annually in line with the retail price index', it all went quiet.

I expect they'll try and stick us with a silly cost to recover the tank, at which point they will discover Trading Standards, possibly fame through Rip-Off Britain and maybe some land rent and the cost of the massive agricultural tele-handler which lifted the tank out of our property and located it to a position where it was easily recoverable....

Sadly, this company shows all the tendencies of a company operating in an unregulated market, where they feel they can treat elderly people any way they like, assuming that they will be unable to resist or respond.

SC, Carlisle.

I have been using Avanti for years to supply me with bulk LPG. In 2025, I wrote a nice review here about the delivery driver but said that I would not be renewing because of the pricing. Avanti wrote on this blog that they would review at the time of renewal.

Well, my contract has just expired, and I got given a price that was astronomical. So much for loyalty and appreciation of good reviews. I checked around and got a quote from a competitor that was 15 p a litre cheaper than Avanti's 'special favour' rate. How on earth can Avanti justify charging a long-term customer 15 p a litre more than what a competitor does? People are facing fuel poverty, struggling to pay the bills and they are shamelessly profiteering. Maximising their profits at the expense of consumers.

I am disgusted and furious. This is the first step of my fight against Avanti's profiteering, I will go next to the regulator with this.
Account number: 000519153

Emma and Les went above and beyond to provide me, a complete LPG newbie, with reassurance, kindness and advice as to what i needed to do next. I went from feeling overwhelmed and stressed to confident and reassured in a matter of minutes. Utter professionals and an asset to AvantiGas

Luke (and the tank delivery driver) was awesome on the tank swap out today, quick efficient and all sorted with in the two hour window.

Call was answered straight away. Lily explained clearly what was needed. Confirmation received promptly.
Excellent customer service. Thank you Lily.

Helpful and explained everything I needed to know. Answered call very promptly

Very polite, professional and helpful.
My query was dealt with very quickly and I had all the information I needed. Also the call was answered within a very reasonable time.

Avoid! Two years ago I moved to a cheaper LPG supplier recently I asked Avanti to quote as a new supplier. They have refused to supply.
So annoyed as the Internal Sales & Support Manager has sent a very generic reply - background info - Avanti installed the tank in 2007 and delivered gas for over 10 years and all was fine and now they say it does not meet regulations quote 'tank is not sited in line with industry guidance, the 3 meter area surrounding the LPG tank should be clear of any objects, buildings, boundaries, vegetation etc. After reviewing photos of your LPG tank, it is enclosed on all sides by vegetation and fencing and doesn’t meet the minimum requirement of 50% ventilation. Also, as the tank is enclosed on all sides, the driver does not have two means of escape in case of emergency' - its a joke AVANTI installed the tank - so warning think carefully if you leave them to get a better quote for LPG as they send you a maintaining LPG tank information booklet and refuse to supply. I expect loads of customers don't meet these requirements either so be aware when renewing your contract.

The person on the other end of the phone was both helpful and friendly. My request was sorted quickly and I felt reassured.

Great service - Thank you

Excellent and thorough communication and customer service from Les, has made the transition to LPG so easy

We have been with Avanti for some years as the service provided has always been consistant and reliable. The remote monitering gas usage system installed works well and ensures deliveries are made before the gas level becomes a concern. The tanker drivers are evidently expert in handling the delivery equipment and every delivery at our difficult location never seems any problem for them. We can highly recommend.

Paula was very helpful in confirming a refund would be sent out and new payment details too.

Very happy with customer service today
Really helpful

A lovely lady called Paula was very helpful with my enquiry i was totally satisfied after to speaking with Paula she is very friendly and very polite and helpful

Jayne was very helpful. She went through security questions quickly and efficiently and was able to answer my questions easily. Thank you!

Avanti Gas have gone out of their way to respond in timely fashion and adjust my monthly direct debit and send me a cheque happy days. I spoke to Paula today to thank her and she was absolutely charming efficient and amusing a greta combination

Call answered quickly and efficiently. The agent was incredibly knowledgeable with a delightful personality.

Excellent phone call,resolved my problem,very friendly.

My experience with the company's tech is not great ,which is why I spoke to Paula who was extremely helpful. The issue I keep having is with the web site which does not recognise our account number as ID. The other complaint I have is the messages we have recieved a number of times saying that the meter readers could not access our meter. It is in the same place as all the other houses, through a garden gate with no lock just a simple latch on it at the side of the house.

Renewing contract handled friendly and very kindly. Thank you, Les