Ancestry has helped me develop a comprehensive Family Tree, with its access to many Church, Electoral & Census records, as well as other family's records. Even though these people have passed away, I... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Do not deal with this company they are thieves. I cancelled my service only to check my bank statement to find out they continue to take money out of my account to after i cancelled and then when i ri... Vis mer
Selskapet har svart
I have been researching my family on and off for several decades. at first it was slow and painful to learn anything new, Ancestry now has any information easily accessible. It makes an afternoon of... Vis mer
Selskapet har svart
Sometimes there are no new up to date hints. I'm viewing old hints that are not for my people information. It would be exciting to find new information. Why should I pay extra for stuff I can get f... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Ancestry.com.au
Skrevet av virksomheten
Ancestry® is Australia’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling consumer DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
VISIT OUR SUPPORT CENTRE
*Free trial terms apply
Kontaktopplysninger
3,6
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3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A fantastic research facility
A fantastic research facility thanks to incredible work by researchers, data entry staff and members.
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
Thank you so much for the wonderful review, Ian! Our team and community of researchers appreciate the kind words.
Being charged for membership before…
Being charged for membership before trial period was over twice and receiving 2 NSF fees from my bank was ridiculous. They offer absolutely no refund for any reason and I am disabled. A week of grocery funds down the drain.
1. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
Hi Charlene! We are deeply sorry to hear about your experience and understand how frustrating and stressful unexpectedly being charged can be. Free trial terms and renewal dates can sometimes depend on the exact time of enrollment, but we want to make sure your account is reviewed properly. Because we cannot access private billing details over public platforms for security reasons, please reach out to our support team directly so an agent can look into your charges and assist you right away! You can find our phone support options and hours here: https://support.ancestry.com/s/phonesupport?language=en_US
i love ancestry
i love ancestry. it's my go to for all my ancestry online. I've spend thousands having the all accessbut. my budget accomodates that but like i said i have a real problem with the layout of hints now. i'd like to see the accepted hints at the top and souce not under the name but the souce title, i.e. North Yorkshire, England, Church of England Marriages and Banns, 1754-1940 not Martin Calvert if that makes sense?!
1. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
Hi Kim, thank you so much for being a longtime member and for sharing your feedback with us! We're thrilled to hear how much you enjoy using Ancestry. We also really appreciate your detailed suggestion regarding the hints layout, specifically having accepted hints at the top and prioritizing the source title. Product feedback like yours helps us make improvements, so I've passed your comments directly along to our development team!
Mystery solved
I was able to use Ancestry along with DNA to find my mums grandfathers birth parents. This helped solve a mystery and clarify where we come from.
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
Wow, that's incredible Peta. We're delighted to hear that our DNA test was able to help you solve a mystery in your family tree. There is little more satisfying than finally being able to break a brick wall in your research. We can't wait to see where else your research takes you, having finally made this breakthrough.
I have enjoyed my family history…
I have enjoyed my family history journey. Finding new relatives and surprising family facts along the way
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
Thank you for taking the time to share this review with us, Stephanie. We're delighted to hear that you have connected with long-lost relatives and discovered some interesting details about your family history. We wish you continued success with your research going forward.
A relatively easy tool
A relatively easy tool to develop your family tree and a great place to store photos for future generations
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
Thank you so much for the lovely feedback! Making tree-building intuitive while safeguarding family photos for years to come is at the heart of what we do. Happy researching!
easy to use helpful to find ancestors…
easy to use helpful to find ancestors And would recommend to my friends
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
Thanks for taking the time to share this lovely review with us, Margaret. We are so glad to hear that you are enjoying using Ancestry to research your family history and can't wait to see where else this journey will take you.
I texted with "Leaf" and I received a…
I texted with "Leaf" and I received a few starting ideas where to look.
So far I was mesmerized by how I found out so much info from my father's decendants. It goes way back to 1400 -1500. I feel real good about knowing who I belong with and as if I knew all along. Just a load of history records from France to first settlers sent to La Nouvelle France, knowned to day as Quebec.
29. juli 2026
Anmeldelse skrevet uten oppfordring
Ancestry feedback survey needs questions asking for suggestions and recommendations.
Whilst it is great to have ancestry asking for feedback, their survey should have included questions asking for suggestions and recommendations to improve the ancestry capacity even more.
Update.
After submitting the above reply to the Ancestry feedback survey, I received a positive response from Ancestry asking for my suggestions. Unfortunately the mechanism for doing this has not been developed by Ancestry. So I am just doing it here on Trustpilot. Who knows what will happen next?
So, 1st thing is I think that Ancestry needs to develop a better method of obtaining feedback by developing a more sophisticated survey. There are some very good apps and websites that specifically do this that they could use, such as Survey Monkey. By doing so Ancestry could develop a more sophiticated range of questions with different ways that people can respond. Very importantly, such a feedback survey could have a section that asks for suggestions, ideas and recommendations for Ancestry to further improve the Ancestry website.
I will leave my own ideas for how Ancestry could be even better until such a survey is developed as this is all too clunky and unsatisfactory.
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
Hi Mandy. That is a fantastic point! We’re always looking for ways to make our surveys more actionable, and having dedicated space for open-ended suggestions and feature requests is crucial for driving real improvements. We want to make sure your ideas get heard—if you have specific tools, features, or updates you’d love to see on Ancestry, please feel free to share them with us right here, and we'll pass them directly to our product development team!
Number 1 website for Geneaology research
Compared to the others it is the best just for the sheer volume of information it has. Well worth the subscription if you are serious about researching your ancestors
29. juli 2026
Anmeldelse skrevet uten oppfordring
The emailed clues can be a great help.
The emailed clues can be a great help.
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
We're so glad to hear that! Those email hints are designed to do the heavy lifting in the background so you can jump straight into the fun part of making discoveries. Thank you for sharing, and may your inbox keep bringing you exciting breakthrough clues!
Foster / Frost Family
I have been able to fill in most of my ancestors details right back to "William the Coqueror"
29. juli 2026
Anmeldelse skrevet uten oppfordring
I have been linked to Ancestry.com for…
I have been linked to Ancestry.com for many years and I hope to continue to be into the future.
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
Thank you so much for your incredible loyalty over the years! Having dedicated researchers like you in our community for the long haul is what makes Ancestry so special. We are honored to be a part of your family history journey and look forward to helping you uncover many more discoveries in the years to come!
This is a SPAM
This is a SPAM. Please do not get conned like I did. Payment made. Sample returned in pre-addressed package. 6 months later and I still haven't received my DNA Report.
This company is extremely hard to get a response from and once they have your money, they don't want to deal with you!
Very disappointed to have trusted these crooks.
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
Hello Greg, and thanks for taking the time to leave your review. We are deeply sorry to hear about your experience, as a six-month delay is certainly not the standard for our DNA process.
We want to look into this for you right away to locate your sample or arrange a replacement. Please send us a direct message via our live chat so we can investigate and make this right.
https://support.ancestry.co.uk/s/contactsupport/
It's been very easy to help me find…
It's been very easy to help me find people that I never knew about in my family I'm finding it very interesting thank you
28. juli 2026
Anmeldelse skrevet uten oppfordring
Good inclusion of many records But needs refinement
Good inclusion of many records, but they must be filtered with basic gender details to make it more ergonomical and not spend time on details that should already be formally designated to specific person details.
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
Hello. Thank you for sharing this practical feedback! You make a great point—automatically filtering search results by the gender already listed in a profile's details is a smart way to save time and eliminate clutter. While you can currently set gender filters manually in your search parameters, we agree that making this process more seamless and intuitive would greatly improve ergonomics. We’ve passed your suggestion directly to our search experience team for consideration in future updates
Great records and DNA Analysis
The records available and ongoingly being added to, with the ability for the user to add corrections and notes is great for researchers. DNA testing with its matches, heritage, hints and Thrulines are all valuable resources for any keen genealogist.
18. juli 2026
Anmeldelse skrevet uten oppfordring
It didn't go on with too many questions.
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
Thank you for the feedback! Glad to hear you enjoyed the simple, streamlined experience without unnecessary steps or questions along the way. Thank you for being part of the Ancestry community, and happy researching!
I am going from my grandson's…
I am going from my grandson's experience as they are more knowledgeable than me
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
Hi Terry! Thank you for sharing your review and for passing along your grandson's feedback. We love seeing families collaborate on their genealogy, and we are always here to help make exploring family history easy and accessible for researchers of all experience levels. Please let us know if you or your grandson ever have any questions as you explore your tree together!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.