I think the use of AI is spoiling my faith in the results provided by Ancestry. For example it gives me information regarding my grandfather that is completely wrong. This means that further back when... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Ancestry has helped me develop a comprehensive Family Tree, with its access to many Church, Electoral & Census records, as well as other family's records. Even though these people have passed away, I... Vis mer
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Do not deal with this company they are thieves. I cancelled my service only to check my bank statement to find out they continue to take money out of my account to after i cancelled and then when i ri... Vis mer
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I have been researching my family on and off for several decades. at first it was slow and painful to learn anything new, Ancestry now has any information easily accessible. It makes an afternoon of... Vis mer
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Informasjon om virksomheten
Om Ancestry.com.au
Skrevet av virksomheten
Ancestry® is Australia’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling consumer DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
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*Free trial terms apply
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Ber kundene om å skrive anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I am going from my grandson's…
I am going from my grandson's experience as they are more knowledgeable than me
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
Hi Terry! Thank you for sharing your review and for passing along your grandson's feedback. We love seeing families collaborate on their genealogy, and we are always here to help make exploring family history easy and accessible for researchers of all experience levels. Please let us know if you or your grandson ever have any questions as you explore your tree together!
Beware hidden charges (cancellation fees)
I have a yearly auto-renew subscription which is quite pricey. It's paid in advance for the year. I cancelled the auto-renewal for the next subscription because I just don't use it enough to justify it and they charged to my bank account a cancellation fee. They just took the money right out of my account. Disappointed.
26. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
Hello, and thanks for your recent review. We are very sorry to hear about your frustration regarding this charge.
Simply turning off auto-renewal for a future term should never trigger a fee, and we want to take a closer look at your account to ensure this was not a billing error or misunderstanding between plan types.
Please reach out to our Support Team directly at ancestry.com/help so we can review your billing details and get this resolved for you
https://support.ancestry.co.uk/s/contactsupport/
Murrumburrah cemetery, but died in Balmain nursing home
Attatching council names, like Surf Coast... is like saying the night is black... there is a million miles of surf coast line in Australia. WE ARE AN ISLAND!!!! Just have the NAME of the town where they are buried. True people die in other places, just this week I had a cousin died in a Sydney nurshing home, but she was buried 2 weeks later in the town, she spent most of her life, she was a teacher at Murrumburrah school for 49 years, but she lived in Harden. BUT the cemetery where she was buried is Murrumburrah 8kms further west as Harden does NOT have a cemetery!!! the 2 towns are only 3kms apart, Harden has the Railway station. So maybe you could add place of death and place of burial are 2 different locations
24. juli 2026
Anmeldelse skrevet uten oppfordring
Family
Hi, I love Ancestry because its easy to navigate and gives you information by green leaves that may relate to your tree. You have the choice of accepting it declining it or click maybe to check back when your further into your research. It can also connect you with other family members. Well done Ancestry.
25. juli 2026
Anmeldelse skrevet uten oppfordring
Ancestry makes it so easy to find out…
Ancestry makes it so easy to find out about your family history. I have found family members I never knew about, and I am now very close to them. Everyone should have their DNA done to find out about their family. It is fun and amazing, and it can lead you to places you never imagined!
26. juli 2026
Anmeldelse skrevet uten oppfordring
Most user-friendly site
Most user-friendly site. Provides opportunity to share information, photos and family certificates with others. Has a wide pool of users to draw from.
25. juli 2026
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Another day.
25. juli 2026
Anmeldelse skrevet uten oppfordring
The value of this project improves over…
The value of this project improves over time.
25. juli 2026
Anmeldelse skrevet uten oppfordring
An insane wait time
An insane wait time. I dropped my kit off on May 13, it’s now July 24 and I’m STILL waiting. Customer service is of no help either, their AI chatbot keeps telling my results are ready but they clearly are not as CS keeps telling me to just wait. We had other kits sent off the same time and they’ve received theirs a week/two ago. I wish I went with 23andMe instead!
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
Hello Julia. We are so sorry for the frustrating wait and for the confusing experience with our chatbot—that is certainly not the level of service we aim to provide.
It's completely normal for kits mailed together to finish at different times because our lab individually sorts and scans each kit into separate processing batches. We'd be glad to track down your specific sample's status—please reach out to us at ancestry.com/help or send us a direct message with your kit details.
https://support.ancestry.com/s/contactsupport/
Ancestry has been a great source of Information and a good resource to utilize.
Ancestry has been a great source of information for us to be able to trace our family background and history. Plus have been asked to help some other family members also doing history on both sides and have had help from others filling in the gaps I have needed of my Husbands and my own Family.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Ancestry is a fantastic family program.
Ancestry has been fantastic helping to trace back many centuries with my family lines, and find out facts unknown before going back in time.
I'd recommend Ancestry to learn more about your family history, it's addictive, you start looking for an hour, and before you know it several hours have passed, all in a good way.
And I've written a book with all the information I've learned to leave for my future generations.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Why is it so hard .i have been using…
Why is it so hard .i have been using ancestry for a week now and we're it not for the help of other members my family tree would be dead wood bare and empty I find myself going round in circles... honesty think I should have chosen family search for building my tree
19. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
Thank you for getting in touch recently, Jamie. We know that piecing things together can initially feel daunting. We have some resources that we hope can help. We'd recommend checking out some of the classes we host that can teach you how to confidently add to your tree. We'll link one of these below, if you're interested.
Link: https://www.ancestry.com.au/c/discover/education/family-tree-building-101
Thanks again for reaching out so we could share this!
The last update was in my opinion…
The last update was in my opinion useless in so far as it made the layout harder to get around in Ancestry, and slowed everything down. This therefore makes it harder to work out who you are talking about and whether or not it is a relation. NOT GOOD Ancestry
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
Hi Elspeth, and thanks for getting in touch with us. We're sorry to hear that you haven't enjoyed the changes you've seen thus far. We'd be anxious to take your feedback on board. If you'd like to provide more insights about your experience, please don't hesitate to share these via the link below. We're always looking for ways to innovate and improve our members' research journey, and you taking the time to share what works (and what doesn't) can be really helpful to us. The more details you can share, the better!
Link: https://ancestry.az1.qualtrics.com/jfe/form/SV_eaMJAIOG9lwk709
Additionally, if you'd like any assistance with navigating our site presently, please don't hesitate to get in touch with us. Our support team is always happy to offer a helping hand when it comes to exploring our website. If you'd like to reach out, you're more than welcome to give us a call at +61 1800 979 547.
We look forward to hearing more from you!
My brother and I were tested at the…
My brother and I were tested at the same time. Result showed no match. Fair enough, we may both be adopted. Yet result showed we both share the same 1st niece. Ok, so if that's the case.....we MUST be related?
Also showed his daughter is my 1st niece, but hang on....she is no match to him. So, she isn't his daughter, but somehow miraculously related to me?
Extremely disappointed. When I contacted them they suggested we both cancel our subscription and pay for another??? And said they offered a "suggested match". In other words, their testing expertise is sub-standard. Their test results could potentially destroy families.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
Hello George! We completely understand how overwhelming it is to see DNA results that don't align with your family history, especially when it involves your closest relationships. We want to help you get clear, accurate answers.
To clarify an important point right away, your DNA matches are generated entirely from the laboratory analysis of the saliva samples. They are completely independent of whether you have an active paid subscription, and canceling a subscription will not alter your biological matches or require you to purchase a new kit.
When results and match lists appear unexpected or complex, there can be a variety of factors at play behind the scenes. For general information on navigating surprising results, you can also review our guide here:
https://support.ancestry.com.au/s/article/Unexpected-DNA-Matches
We also strongly recommend contacting our specialized support team by phone so we can safely investigate this with you. If both you and your brother are available for the call, our team can look at the accounts together and help provide clarity on what is being displayed. You can reach us at +61 1800 979 547, Monday through Friday from 9:00 am to 6:00 pm AEST, and Saturday through Sunday from 9:00 am to 4:00 pm AEST.
We hope this is helpful!
Don’t know just good
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
We're happy to learn that you've enjoyed the experience, Michael!
So easy as there are a lot of family…
So easy as there are a lot of family trees on Ancestry
and I love it when someone with the same or similar family tree aligns with yours.
27. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
It's the absolute best feeling when two family trees suddenly connect and fill in the blanks! We are so glad those matching branches are making your research so seamless, Karen.
I have been using Ancestry for a few years
I have been using Ancestry for a few years and have been able to trace and find so many relatives I didn't know about. It takes time and some work but the results are very good. The hints and research that happens in the background are excellent.
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
We're so glad the background hints and research tools are making your journey smooth and rewarding, John! It definitely takes some patience, but those discoveries are so worth it.
My experience has been positive.
20. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ancestry.com.au
Thanks for sharing this review with us, Jennifer. We're delighted to hear that you've had suhc a positive experience using Ancestry to date. We're excited to see were your journey will take you.
Svar fra Ancestry.com.au
Thanks for reaching out to us with this review, Renarta. We're delighted to hear that you are enjoying your research on Ancestry and finding some wonderful infromation. We can't wait to see where this journey takes you and wish you the best of luck as you continue to climb your tree.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.