Ancestry.com.au Anmeldelser 

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Vurdert til 5 av 5 stjerner

Ancestry has helped me develop a comprehensive Family Tree, with its access to many Church, Electoral & Census records, as well as other family's records. Even though these people have passed away, I... Vis mer

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Vurdert til 1 av 5 stjerner

Do not deal with this company they are thieves. I cancelled my service only to check my bank statement to find out they continue to take money out of my account to after i cancelled and then when i ri... Vis mer

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Vurdert til 5 av 5 stjerner

I have been researching my family on and off for several decades. at first it was slow and painful to learn anything new, Ancestry now has any information easily accessible. It makes an afternoon of... Vis mer

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Vurdert til 3 av 5 stjerner

Sometimes there are no new up to date hints. I'm viewing old hints that are not for my people information. It would be exciting to find new information. Why should I pay extra for stuff I can get f... Vis mer

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Om Ancestry.com.au

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Ancestry® is Australia’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling consumer DNA test.

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With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

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AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

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Vurdert til 5 av 5 stjerner

Moving Forward with Knowledge, Skill and Empathy

Dynamic evolving online applications and formatting and graphic design of online presentations, dynamic authoritative sources of information accessible to one and all, with practical and online real time support networks being responsive and efficient/ effective to end users.

7. august 2026
Vurdert til 5 av 5 stjerner

Ancestry is always the first place I go…

Ancestry is always the first place I go when looking for information about a person, even someone I have researched many times because of the continual updates. I have been with Ancestry for about 20 years and friends come to me for help using it.
DNA is a bit tricky due to some matches not adding their own family trees. But I look every day hoping to find a mystery father in law.

7. august 2026
Vurdert til 5 av 5 stjerner

Family assumptions proved incorrect

There have been many rumours about a branch of my husbands family , mainly due to the recorded surname being spelt in a multitude of different ways , starting with any letter from c, k or g, and being unlike any other surname. This led some existing family members to assume that the name was indigenous Australian. However, through dna testing and close scrutiny of shipping, death and other records, the family has proved to be German. It has been a long slow process but one needs to be persistent across years. New records are always surfacing. I am yet to convince all family members (some of whom are enjoying the false benefits of their imagined ancestry), but at least we have found the truth with the help of ancestry and ancestry dna. Knowing your true heritage is a gift.

2. januar 2026
Vurdert til 4 av 5 stjerner

I have been using Ancestry almost daily…

I have been using Ancestry almost daily for 20 years and would not have extended my tree so far without it. I most enjoy accessing scanned documents from centuries past, seeing something written 300 years ago on my computer is amazing. My biggest complaint is the quality of some transcriptions. Church registers can be hard to read but some transcribers have been hopelessly incompetent. There is no excuse for the Australian Electoral Rolls to be so bad as they are all printed. Only some years are really bad.
Ancestry is a great tool used in conjunction with BDM records, wills and probate or anything that confirms your research. Hints can be helpful but common names can cause confusion so confirm with other records before adding to your tree. So many public trees have errors through just adding hints without checking but they are always worth looking at as they might have a record that I have missed.

7. august 2026
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Svar fra Ancestry.com.au

Thank you so much for two decades of dedication and for sharing such a insightful, well-rounded review! Reaching back through centuries of scanned historical documents—and seeing handwriting written 300 years ago right on your screen—never loses its magic.

You raised a very fair point regarding transcription quality. Deciphering old, faded records (and even printed records where optical character recognition or human indexing hit snags) can be challenging, and errors in transcriptions create real frustration for dedicated researchers. We appreciate you highlighting specific collections like the Australian Electoral Rolls, and feedback like this is incredibly valuable as our team continually works on re-indexing, refining transcription models, and improving record accuracy.

Your advice to fellow researchers is spot on: using Ancestry alongside official BDM registers and wills, cross-referencing public trees as potential clues rather than definitive facts, and verifying before accepting hints is the gold standard of genealogy.

Thank you for being such a cornerstone member of the Ancestry community for 20 years. Here’s to many more incredible breakthroughs on your tree!

Vurdert til 5 av 5 stjerner

Education, ProTools, Gallery Features and Legacy

I started using Ancestry about 10 years ago and then stopped due to life commitments. I had time to start again late 2025 and did the DNA test. I have learned so much about DNA and matching (still a lot to learn) through Ancestry's Education section. ProTools matches of matches has allowed me to break down brick walls and find stories that have been fantastic to find.
I have used ProTools to remove duplicates and find poorly sourced ancestors which has improved the quality of the research that I do.
Being able to add media to the Gallery and create sources to be able to find where you found that media again has added more depth to the profiles of my ancestors and improved the tracabilty of my research. The transcription feature in the Gallery is excellent for newspaper snips.
With the Legacy feature I feel comfortable knowing that the research I have done will stay with my family.

7. august 2026
Vurdert til 5 av 5 stjerner

I've discovered my world.

I come from a large diverse family where my Mum was a Canadian war bride and Dad from Nth Qld. Only now, after having my DNA done a couple of years ago and checking all matching notifications, I've discovered a cousin from my Canadian side living half an hour away.
I initially just followed my direct line to find out where I came from, but it's now that I'm following other parts of the family and the families of a couple of my siblings, I now have proof it's a very, very small world where families have intertwined over the generations.
I've uncovered a couple of minor scandals that were never spoken about but influenced some of the decisions made by my forebears. The tales of a castle in my paternal side have proved true after scoffing about them all my life and been so frustrated when I haven't been able to find parents for an adopted cousin.
I've been able to tell my sister-in-law that her step grandfather really was a war hero after being interred in Changi after being captured in Singapore, spying while driving in a Transport Company, and his work in Japan after the war. I've been frustrated by not being about to find his records though, as they are still sealed.
Following all the ships my family travelled on coming to Australia has been a fantastic voyage of discovery in itself.
My German forebears have given me an insight into the history of Samoa as well as Prussia as it was then and learnt the reason behind the castle tale.
I've now researched the history of Queensland's old mining towns and the unbelievably bad conditions women lived in, following their husbands around, trying to find a fortune, or in most cases, just surviving.
From knowing a handful of cousins from North Queensland I've been able to trace and contact newly found cousins in other parts of Australia, and one in the UK, although these without the help of DNA.
While I have parts of my family back to the 1100s from a document found in a thesis, I still have to find the missing links to the 1400s.
My husband's Scottish ancestors have defeated me for the moment with several generations of the same name being used throughout.
Using Ancestry printouts and using AI to find conditions in towns at specific dates, I've completed the first 4 of many booklets for my many siblings and their families, and there's nothing like finding a famous footballer in the family we didn't know about, to get the many grandchildren in the family interested in genealogy.

7. august 2026
Vurdert til 4 av 5 stjerner

From little known to fully revealed

We always did not know much about relatives, but since doing a DNA test with Ancestry . It has opened a flood gate of ancestors and present relatives.
In particular that i am a Plantagenet/Tudor of royal lineage.My 15th Great Grand mother on my grand mother's side was Queen Mary Tudor Rose and my 15 th Great Uncle was King Henry VIII.Also a strong connection to the royal houses of Europe and Scotland.The reveals keep coming and coming.
We are also related to the Wedgwood family as well as Captain Myles Standish of the Mayflower.
As well to Princess Diana her sharing a common great grand father with us.

24. desember 2025
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Svar fra Ancestry.com.au

What an extraordinary journey of discovery! Unlocking a family story that connects you to the House of Tudor, the Wedgwood pottery dynasty, and Mayflower history is the kind of research experience every genealogist dreams of.

Finding connections to royal lineage, historical figures, and famous distant cousins—like Princess Diana—really brings history to life in a personal way. It is amazing how DNA matching combined with deep paper trails can open up floodgates you never knew were there.

Thank you so much for sharing your incredible story and for leaving such a wonderful review. We are so glad Ancestry could help open those doors and reveal your unique place in history. Happy researching as the revelations keep coming!

Vurdert til 5 av 5 stjerner

Found Wandering Waterloo Road London Aged 3

I have been searching for my grandfathers parents for over 30 years. I still haven't found them but through Ancestry I have discovered a broad list of family members all related to my grandfather who was found wandering Waterloo Road, London in 1892 at age 3 and taken the Lambeth Workhouse by a policeman. He was given his name by the School Committee.

Ancestry has a large population of subscribers from around the world making it extremely likely that you will be able to identify many of your relatives through the broad range of tools that are available.

7. august 2025
Vurdert til 5 av 5 stjerner

His Mistress

Have left this family for a while without a maiden name and husband. Hints previous came up with surnames of Stuckey, bur dismissed them at the time as it was nothing like the surname I was looking for. Another hint came up a few days ago to indicate again, but a bit different this time. Found the maiden name of Culver to the parents of children with middle names of Culver. She married a Robert James Stuckey in 1864 after his first wife died and Occupation Gentlemen. But all the childrens surnames were James, and they were all born long before they were married I found an article how when he was buried he was moved to the family plot 12 days after his first burial. It came to light after more research and after many hours that Robert was already married and had children simultaneously with his I am guessing a mistress. I just love finding things out of the ordinary.

3. august 2026
Vurdert til 2 av 5 stjerner

Lopping branches…

Well ancestors verified on my tree like my maternal grand parents plus others now coming up as just potential ancestors
The tree is manipulated and I am paused at the moment as I’m not sure I wish to continue

28. juli 2026
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Svar fra Ancestry.com.au

Hi Virginia and thank you for reaching out to us with this review. We are very sorry to hear that this is happening on your tree. That sounds very frustrating indeed and we're anxious to make sure this is investigated immediately. Please give our customer support team a call on the number listed below at your earliest convenience and one of our agents will be happy to take a closer look at your tree and make sure the issue is reported to the appropriate team.

+61 1800 979 547

Monday - Friday: 9:00 am - 6:00 pm AEST
Saturday - Sunday: 9:00 am - 4:00 pm AEST

Vurdert til 4 av 5 stjerner

I have found the information online has…

I have found the information online has helped to consolidate and expand my ancestral line. As with a lot of online info, I have learned not to follow blindly, and to check dates and other info with other sources.

7. august 2026
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Svar fra Ancestry.com.au

Thank you so much for taking the time to share this review!

You have hit on the golden rule of genealogy—online records and hints are fantastic for making breakthroughs and expanding your branches, but cross-referencing dates and verifying sources is what transforms good research into a rock-solid family tree.

We're so glad Ancestry has been a helpful tool in expanding your ancestral line. Thank you for being part of the Ancestry community, and happy researching!

Vurdert til 4 av 5 stjerner

Surprise Siblings

I originally joined ancestry when researching my Mauritian heritage.
Happily I have connected with many cousins, both on Australia and Mauritius.
Surprisingly I have also found 4 paternal half siblings that I never knew existed, all of whom were looking for their fathers or possible siblings. I have also found 2 half nephews who unfortunately don't know who their father is so that is 2 more half siblings our there.
Thankyou ancestry for these gifts, I am meeting the 4 new siblings next year, can't wait 💗

7. august 2026
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Svar fra Ancestry.com.au

What a truly extraordinary story—thank you so much for sharing this!

Connecting with cousins across Australia and Mauritius is already an amazing breakthrough, but discovering four paternal half-siblings and preparing to meet them in person next year is a once-in-a-lifetime moment. Helping families unite and bring missing pieces of their story into focus is at the absolute heart of what we do. We are also sending you the best of luck with your research as you continue working to identify those two half-nephews' fathers and piece together the rest of the puzzle!

Safe travels for your reunion next year, and thank you for being such a valued part of the Ancestry community!

Vurdert til 5 av 5 stjerner

Amazing Ancestry Experiences

Where do I start !! I completed a DNA test first and discovered who my grandfather was on my paternal side which was a huge discovery. My father was adopted and kept that a secret so completing my tree has been a revelation. On my mothers side we have discovered that my grandfather was born to his sister and raised by the parents so that also a closet discovery. What a pity they are all deceased as I would love to have a discussion with all of them. Growing my tree has been an exceptional experience by finding out where families lived in the UK and moved to New Zealand, Australia and USA to make new lives. I have researched Cornwall UK, where my maternal family came from and love identifying villages and history of the family. Over the last 2-3 years I have spent thousands of hours on my tree and now I'm concentrating on fixing mistakes.

6. august 2026
Vurdert til 4 av 5 stjerner

Through DNA

Through DNA, I discovered who my Great Grandfather was and, most likely, my Grandfather. I have uncovered a whole quarter of my ancestry through DNA. My Dad always wanted to know, but, unfortunately, wasn't here to see. I have also been able to confirm many doubtful ancestors with DNA which is also amazing.

12. august 2025
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Svar fra Ancestry.com.au

Thank you so much for sharing such a deeply personal and meaningful review!

Uncovering a missing quarter of your family tree and confirming long-standing doubts about your lineage is a massive milestone. While it is heartbreaking that your dad wasn't here to see these answers, honoring his curiosity by piecing together his roots is a beautiful gift to his memory and legacy.

Connecting DNA matches to historical paper trails is where the magic truly happens, and we are honored that Ancestry could help bring those long-sought answers to light. Thank you for being part of our community, and we wish you many more meaningful breakthroughs on your tree!

Vurdert til 4 av 5 stjerner

Easy to use and good value

I find Ancestry easy to use. The range of information available is amazing. I like the look and layout of the family trees. In general I find the hints useful. However, sometimes they are way of the mark. Ancestry DNA is very helpful in adding information to trees. However, I think the Traits feature is am unnecessary gimic. It is easy to export trees to your own computer. Some things that could be improved are as follows. If you say no to a potential ancestor the same person can reappear multiple times. It would be useful to be able to merge family trees. There needs to be better checking of the accuracy of the transcipts of records. In particular for parish records, census records and electoral rolls.

7. august 2026
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Svar fra Ancestry.com.au

Thank you for such a detailed, balanced review! We're thrilled that you enjoy our tree layout, DNA tools, and export features, and we truly appreciate your candid feedback on areas where we can improve. Your insights regarding transcription accuracy, recurring rejected hints, tree-merging capabilities, and the focus of our DNA tools are invaluable as our product team works to refine the platform. Thank you for being such a thoughtful member of the Ancestry community, and happy researching!

Vurdert til 3 av 5 stjerner

I tried to modify my membership but…

I tried to modify my membership but website didn’t work.Phoned Ancestry and call taker cancelled my membership and told me to take out the modified membership when the other expired .I wanted a transfer from Worldwide to the UK plus but not a new membership.

1. august 2026
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Svar fra Ancestry.com.au

Hi there and thank you for reaching out to us with this review. We are sorry for any distress or frustration this matter has caused you and are eager to offer you some reassurances.

We're sorry to hear that we were unable to downgrade your membership so that once your current subscription expires, your new subscription begins. We appreciate that this would have been a smoother process and are sorry we were unable to do this for you when you got in touch. We want to assure you that the workaround the agent suggested ensures will result in the same outcome. Either way, you were going to be changing to a new subscription plan, the only difference is that there might be a while where the subscription is lapsed, depending on how quickly you re-subscribe once it does expire. You can be rest assured that even if there is a few hours or days where your subscription is lapsed, this will not have any bearing or ramifications for your account and you will be able to pick up from exactly where you left off. You are welcome to give us a call once your current membership ends and we'll be happy to process the new subscription for you or you can subscribe online from within you account.

We hope this is helpful and are sorry once again for any frustration caused.

Vurdert til 1 av 5 stjerner

Customer support nonexistent & info changes before your eyes.

I paid for the DNA kit only. I received the results & 3 of my siblings were identified. In a matter weeks 1 has had his initials changed to ? Somebody else's initials. Plus 1 brothers initials were blocked by some strangers photo. This really hurt as this brother has recently died. Their response was it could only have been altered by owner (myself) or someone I have consented to making the changes).
I have phoned ancestry 4 time in 30minutes with 3 asking me to hold while they investigate & then just disconnect.
One lady took details & put my on hold for about 7 minutes, then disconnected. I don't care what other people think it I think ancestry is a scam. Their customer support is pathetic. They make it extremely difficult to contact them. The phone number on their website is no longer in use. The same number is provided when you chat with their AI! Bot- whatever it is.

5. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Ancestry.com.au

Hi Jennie, thank you for bringing this to our attention, and we are so sorry to hear about your experience. We understand how distressing it is to see unexpected changes to your DNA matches, especially regarding your late brother. Match profile details (like photos or initials) are controlled by individual account owners, and next of kin in cases of passings. But we want to review your account and investigate the phone disconnects you experienced. Would you please call our number again and request to speak with a manager. We hope to rectify this situation for you.

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