Ancestry.com.au Anmeldelser 

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TrustScore 3.5 av 5

3,6

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Se hva andre synes

Vurdert til 5 av 5 stjerner

Ancestry has helped me develop a comprehensive Family Tree, with its access to many Church, Electoral & Census records, as well as other family's records. Even though these people have passed away, I... Vis mer

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Vurdert til 1 av 5 stjerner

Do not deal with this company they are thieves. I cancelled my service only to check my bank statement to find out they continue to take money out of my account to after i cancelled and then when i ri... Vis mer

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Vurdert til 5 av 5 stjerner

I have been researching my family on and off for several decades. at first it was slow and painful to learn anything new, Ancestry now has any information easily accessible. It makes an afternoon of... Vis mer

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Vurdert til 3 av 5 stjerner

Sometimes there are no new up to date hints. I'm viewing old hints that are not for my people information. It would be exciting to find new information. Why should I pay extra for stuff I can get f... Vis mer

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Informasjon om virksomheten

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Om Ancestry.com.au

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Ancestry® is Australia’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling consumer DNA test.

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With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

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AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

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Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.

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Kontaktopplysninger

3,6

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TrustScore 3.5 av 5

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Vurdert til 2 av 5 stjerner

Suggested hints don't relate to the…

Suggested hints don't relate to the person;
Insufficient information in hints that do not have supporting documents to be able to confirm the same person;
New format to print tree is too small font to read, cannot identify male or female;
New format display of hints clumsy to use

7. august 2026
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Svar fra Ancestry.com.au

Hi there, and thanks so much for taking the time to share your feedback with us. We appreciate you choosing Ancestry to help you in your research, though we're sorry to learn of any frustration when exploring your tree lately.

On the topic of Hints, we host upwards of 65 billion records and more than 130 million family trees, and add millions of new records each week. This is a lot of information to search through, so Hints are designed to offer some suggestions of records based on information you enter into your tree, like names, dates, and locations. Hints aren't always going to be right for your tree, and when this occurs, you can select "no" when deciding if it should be saved to your tree or not. We are sorry to hear of any trouble with reviewing your hints using the new layout as well, though, and should it help, you can find some additional information about the change here: https://www.ancestry.com.au/c/ancestry-blog/ancestry-news/redesigned-record-page-fosters-easier-discoveries
We hope this can assist you in making the most of your Hints moving forward.

We appreciate you taking the time to share your experience with printing your tree as well. We'd love to learn more about how we can improve that feature, and if you're interested, you can share additional suggestions with us here: https://ancestry.az1.qualtrics.com/jfe/form/SV_eaMJAIOG9lwk709

Thanks again for getting in touch to share your feedback with us. We wish you a wonderful evening and all the best in your continued research!

Vurdert til 2 av 5 stjerner

Who was William Hudgson

There are still so many things I don't know about William Hudgson born about 1819.
He joined the army in 1840 and sailed to Australia as a guard on board the Lord Lyndock in 1841.
He married (as Henry Hodgson) in 1843 to Ann Lutman (or maybe Ann Luikman), she used the name Norah Lookman when she married.
On their sons wedding register her has written her name as Ann Luikman, so I/we beleive that was her true name.
He died in India in 1853.
As William Hudgson came here as a guard I have been unable to find who his parents were?

7. august 2025
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Svar fra Ancestry.com.au

Thanks for reaching out to us with this review, Lawrence. We're sorry that the fact you have been unable to find William's parents has caused such a negative experience for you. If you haven't checked them out yet, we have live webinars weekly, hosted by research experts like Crista Cowan, that we hope can offer some tips to help you piece things together. You can watch these back through the link below. Research strategies are also detailed in the following guide: https://support.ancestry.com.au/s/article/Overcoming-Roadblocks-in-Your-Research.

We hope these can be a big help!

https://www.ancestry.com/t101648/rd.ashx?ancid=9v16wqrpzu

Vurdert til 3 av 5 stjerner

Not as good as it was

I am a long time member and have seen the product deteriorate over time. Used to be the best now it appears only interested in getting new members. No discounts for long term. Keep changing things that aren't broken instead of fixing the things that are. Adding gimmicky things. Using childish names like "stickies". We are not 6 years old and another unnecessary change. If you call we always get thanked for being a member but never fix the problems. I have issues with the system going back 18 months still not fixed. The list of problems is long but no attempt to fix or explain. Staff don't have the expertise. I ask for replies and nothing comes. I have never had a call back to fix/explain/acknowledge the problems. There actually is no customer service anymore hence hard to find phone number. I am doing a review in the forlorn hope that something might change but not optimistic. Still a great product but has been spoilt

7. august 2026
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Svar fra Ancestry.com.au

Thank you for taking the time to share this review with us, Paul. We are disappointed to hear that this has been your experience using Ancestry in recent times and are eager to address this with you.

You have shared some insightful and valuable feedback here in this review and we've forwarded it on to the relevant team but we'd also encourage you to submit this feedback directly to our developers via the following link too: https://ancestry.az1.qualtrics.com/jfe/form/SV_eaMJAIOG9lwk709. We want to assure you that we are alwasy eager to hear about our members experiences using Ancestry and take your feedback seriously. Real change is often enacted off the back of our members feedback so please do not think it a fruitless endeavour.

It's very disappointing to hear that you have been experiencing issues with Ancestry for a year and a half now and they have not been addressed. We can understand how frustrating this must be and are eager to take a closer look into this matter with you. Having located your account, we can see that two-step verification is enabled, so we've gone ahead and sent you a verification code to your email address. Please send the code to us via email (socialsupport@ancestry.com) along with additional details about the issues you have been experiencing and once the account is verified, we'll then be able to open your account and take a closer look into this for you. We're anxious to make sure you receive the support you need and deserved.

Also, for future reference we want to make sure you have our phone support number to hand.

+61 1800 979 547

Monday - Friday: 9:00 am - 6:00 pm AEST
Saturday - Sunday: 9:00 am - 4:00 pm AEST

Vurdert til 5 av 5 stjerner

Wishful additions

The information available for search, and the hints provided on individuals is second to none. One aspect missing in searching DNA match filters is the ability to localise your search by "Country" along with existing "Unviewed" "Common Ancestors" "new" etc. It would make trawling through all matches a lot simpler. Thank you

7. august 2026
Vurdert til 3 av 5 stjerner

The length of time it took to get the…

The length of time it took to get the results, longer than quoted

1. januar 2026
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Svar fra Ancestry.com.au

Thank you for sharing this review with us. We're sorry for any frustration at the length of time it took for your results to be ready. Please be advised that we allow 6-8 weeks for testing, from the date a sample is marked as 'received'. If your results took longer than this, we are very sorry as we know the wait can be frustrating. We hope you are enjoying your results since receiving them and can't wait to see where they take you.

Vurdert til 5 av 5 stjerner

Look Back

It makes the history more complete, When you can see census and voting records. You can work out who was living with who.

26. mars 2026
Vurdert til 3 av 5 stjerner

There is so much history there but…

There is so much history there but oftentimes difficult to sort and/or separate out using different criteria.

22. september 2025
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Svar fra Ancestry.com.au

Thanks for reaching out to us with this review! We're sorry to hear that you are having some trouble getting to grips with researching on Ancestry. We'd recommend giving our customer support team a call on the number listed below and one of our agents will be happy to talk you through how to organise and approach your research and give you some research tips to help you better navigate the website.

+61 1800 979 547

Monday - Friday: 9:00 am - 6:00 pm AEST
Saturday - Sunday: 9:00 am - 4:00 pm AEST

We've linked a couple of articles below too, which offer some tips for getting started.

https://support.ancestry.com.au/s/article/Getting-Started-Lesson-1-Starting-Your-Tree

https://support.ancestry.com.au/s/article/Getting-Started-Lesson-3-Finding-Records

We wish you the very best of luck!

Vurdert til 5 av 5 stjerner

Travelling through the history

Travelling through the history of my family has been a very rewarding experience. The provided hints are great and make it so much easier to find difficult records. In travelling back through both my parents and grandparents I have found convicts and a lead, though distant, to Royalty. And some very interesting characters, some good some bad but then that is what life is all about and it makes us who we are today.

1. januar 2026
Vurdert til 4 av 5 stjerner

I'm pleased with what I found but there…

I'm pleased with what I found but there are many, many errors in ancestry and it is hard to challenge the exponentially increasing number of errors I see.
So, while Ancestry is great and my preferred research tool, I take most things I read with a grain of salt.
I also wish there was some consistency in the pricing. Not sure I am getting the value for money i need.

7. august 2026
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Svar fra Ancestry.com.au

Thank you for your candid review and feedback! You've highlighted a very real challenge in genealogy. Because member trees are created independently by researchers of all experience levels, errors can easily multiply when hints are copied without verification. Taking public tree data as clues rather than proven facts is definitely the right approach.

While Ancestry can't directly edit user-created member trees, we are constantly working on better tools to help flag indexing mistakes in historical records and improve hint accuracy.

We also hear your concerns regarding membership options and pricing structure. We aim to ensure our plans offer genuine value for your research goals, and feedback like yours directly informs how we evaluate our subscriptions and platform features. Thank you for making Ancestry your primary research tool and for helping keep the community focused on accurate genealogy!

Vurdert til 3 av 5 stjerner

Inacurate relationship

They are not identifying my son on DNA. They say my daughter is his full sister .they say she is my full daughter but do not identify my son as a full son. It does not make sense. I have spoken a few times and am told it will be esculated up the chain, but no-one has ever contacted me about tyhe problem Have to use Ancestry as I tested with them but I am discusted that they do nothing about sorting the problem.

19. september 2025
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Svar fra Ancestry.com.au

Thanks for reaching out to us with this review, Margaret. We are very sorry to hear that you have been having this issue on Ancestry. We can understand how frustrating and disappointing this must be and are eager to take a closer look into this matter with you. We can see that two-step verification is enabled on your account so we've gone ahead and sent you a verification code to your email address. Please send the code to us via email (socialsupport@ancestry.com) and once the account is verified, we'll then be able to open your account. We want to assure you that we are anxious to take a closer look into this for you and offer you the support you deserve.

Vurdert til 5 av 5 stjerner

I am a little bit hooked

I am a little bit hooked - I must admit. I have been growing my family tree on Ancestry.com.au for close to 15 years and most recently, added features are providing tips and suggestions that are making the discovery process so much easier and rewarding. I have discovered a very interesting ancestor - Dr. Robert Huicke, who was a doctor attending King Henry VIII and Queen Catherine Parr; King Edward IV and Queen Elizabeth I. I am a history teacher and have always had a firm interest in the Tudors. To have a family member who was actually at the heart of the Tudor court is a bit of a thrill!!

7. august 2026
Vurdert til 5 av 5 stjerner

The lives of my Ancestors

I have learnt so much about my ancestors, but there is so much more to learn.
At times I can almost imagine I am there with them, learning their way of life, the hardships and the good times.

7. august 2026
Vurdert til 5 av 5 stjerner

Having used Ancestry for almost 10 years & having gotten DNA tests.

It was great being able to confirm DNA connections, and finding those little gaps where things didn't work out immediately but needed to be further investigated. We managed to open a can of worms with my great great grandfather who's father was an unknown mystery to us. Even though he is so many generations back, we have pretty well been able to work out who his father most likely was. That is the great part of Ancestry, as well as being able to put your tree in with a really usable app, and being able to find sources in a really usable way. The down sides, firstly is the lack of response that you get from the majority of your DNA matches; you'd think that if people were using Ancestry that they'd be interested in research into our joint families, but it often isn't the case. Secondly, the cost is prohibitive for most of us, despite frequent offers of discounts. The available tools on Ancestry are really great, and there are a number of great YouTube channels that go into a lot of great details with tips on how to get the most out of the avaliable tools. I particularly love being able to sort my DNA matches into groups, and the pro tool feature of clustering which can help isolate matches to particular shared ancestors. Getting the DNA tests done was a really easy straight-forward process, and we appreciated being able to choose levels of privacy.

7. august 2026
Vurdert til 5 av 5 stjerner

My Ancestry journey began with…

My Ancestry journey began with transferring my tree from a PC based system. The on-line system is so much better for documenting sources, an essential part of good genealogy.

My database on Ancestry now includes about 15,000 persons. I have been a Pro user since this feature was introduced and It is very powerful for working out likely relationships from DNA matches and for error checking.

I find the software reliable and it does what is says it will do, however it is dependant on the data accuracy and information entered by users (including me) is not always correct.

7. august 2026
Vurdert til 4 av 5 stjerner

Linking Ancestry DNA test to a tree

Experience from 2015 DNA testing in Australia.
Have a PRO-Tools subscription which is great.

I'm frustrated and give Ancestry an epic FAIL for not managing the unlinked trees resource.

Background: Am a member of a 43 DNA cousin pool residing in several countries who kindly share their family trees/DNA results with me. Total matches
> 1 million.

My current matches are 33,000 plus 3 brothers 57,000 = Total 90,000
Today my unlinked trees total 7,732 which is 23% of my matches. Only 548 matches are colour coded for preservation with a yellow star. The star Indicates I have either viewed the person or they need checking because they are shared with another DNA cousin pool member.

For the Ancestry tool ThruLines to do most of the hard work for you, both your DNA test and your DNA matches' tests must be explicitly linked to a family tree.

It is a rare occasion when you contact an Ancestry member to ask if they'll link their DNA test to a tree that they actually do it. I always provide the current Ancestry support article.

Best result for me has been suggesting a second option asking them if they are willing/comfortable to provide their living parents and grandparents names, year and birth place if known. At least the information then is recorded for next generation users.

7. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Ancestry.com.au

Thank you for sharing such a detailed, experienced perspective—and for being a subscriber and dedicated researcher with us since 2015!

You’ve hit on one of the biggest roadblocks in modern genetic genealogy. Unlinked trees can be incredibly frustrating, especially when trying to leverage tools like ThruLines® across a massive match list. When 23% of your matches have unlinked trees, it definitely creates a major hurdle for serious tree-builders doing the heavy lifting.

We really appreciate you sharing your workaround strategies—asking matches directly for living parental/grandparental details is a fantastic tip for the community when getting a test linked proves difficult.

Your feedback regarding how unlinked trees are managed and organized is being passed along to our product team. Insights from power users who manage large cousin pools are essential as we look for ways to improve DNA match tools and encourage better tree-linking practices across the platform. Thank you for your decades-long commitment to helping bridge those family lines, and happy researching!

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