Ancestry.com.au Anmeldelser 

3 262
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TrustScore 3.5 av 5

3,6

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Se hva andre synes

Vurdert til 5 av 5 stjerner

Ancestry has helped me develop a comprehensive Family Tree, with its access to many Church, Electoral & Census records, as well as other family's records. Even though these people have passed away, I... Vis mer

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Vurdert til 1 av 5 stjerner

Do not deal with this company they are thieves. I cancelled my service only to check my bank statement to find out they continue to take money out of my account to after i cancelled and then when i ri... Vis mer

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Vurdert til 5 av 5 stjerner

I have been researching my family on and off for several decades. at first it was slow and painful to learn anything new, Ancestry now has any information easily accessible. It makes an afternoon of... Vis mer

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Vurdert til 3 av 5 stjerner

Sometimes there are no new up to date hints. I'm viewing old hints that are not for my people information. It would be exciting to find new information. Why should I pay extra for stuff I can get f... Vis mer

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Informasjon om virksomheten

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Om Ancestry.com.au

Skrevet av virksomheten

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Ancestry® is Australia’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling consumer DNA test.

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With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

START A FREE TRIAL
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AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

GET A DNA KIT

Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.

VISIT OUR SUPPORT CENTRE

*Free trial terms apply


Kontaktopplysninger

3,6

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TrustScore 3.5 av 5

3k anmeldelser

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3,6

Alle anmeldelser

(3 262)

295 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

A fascinating & surprising experience!

I've been subscribing to Ancestry for a couple of years, having completed a DNA test. It's been a fascinating and revealing journey to date! I wish my late father could have known about my discoveries of his family history.
I always suspected we had solid ties to Scotland. It appears we have illegitimate but nevertheless 'royal' connections to two Scottish kings and a Danish princess!
It's also been amazing to learn so much more about my mother's family history. Ancestry has been able to access German records going back to the 14th and 15th centuries (not available when I joined).
I now have over 3,000 people on my family tree! It's really becoming a little 'unwieldy", however, you can easily trace the particular lines to the present day.
I would highly recommend Ancestry to anyone interested in their family tree, and in understanding 'where they have come from'!

9. august 2026
Vurdert til 5 av 5 stjerner

Ancestry Helps You Build Your Family Tree.

Ancestry has been a tremendous help in discovering our ancestors and being able to connect with long lost family members. The amount of information on Ancestry is unbelievable! The Ancestry site is easy to use. Easy to share so that other family members can become contributors to the family tree. If you want to delve into family connections and discover your roots, then Ancestry is the go to site.

9. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

I found my Grand-father and was able to help another person find her father.

I found my Grand-father (with 95% certainty) and, along the way, found several 2nd cousins, one of which did not know who her father was. We eventually found her half-sister, so she was able to know her birth family background.
I also discovered a number of misconceptions in my extended family and several newspaper stories of interest.

10. august 2025
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Svar fra Ancestry.com.au

What an incredible journey of discovery! Finding a long-lost grandfather is a major milestone on its own, but helping a second cousin connect with her half-sister and discover her birth family is truly life-changing.

Stories like yours are why we do what we do. Uncovering newspaper articles, clearing up family lore, and reuniting family branches bring history to life in the most powerful way. Thank you so much for sharing your story, for taking the time to leave a review, and for being such a dedicated researcher in the Ancestry community!

Vurdert til 4 av 5 stjerner

In my experience Ancestry keeps adding…

In my experience Ancestry keeps adding improvements

8. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Ancestry.com.au

Thank you so much for the review! We're constantly working behind the scenes to update our tools, expand our records database, and refine the site experience. It's wonderful to hear that these continuous improvements are making a positive difference in your research. Thanks for being part of the Ancestry community, and happy tree building!

Vurdert til 5 av 5 stjerner

My ancestry journey

Before joining Ancestry I knew very little about my bio family, scanty knowledge only from my mum
Over the last 5 years as an Ancestry member I have discovered so much!
You do need to evaluate your green leaf hints carefully though, many trees have wrong information
I learnt this the hard way now I’m going through & getting records that back up those hints
If they aren’t there I delete the person & try again
Having my dna done also led to a few surprises both maternal & paternal ones too!

8. august 2026
Vurdert til 5 av 5 stjerner

A long-time user

I have been using Ancestry for over 20 years. Over that time the ever-growing digital records I have had access to through this platform has grown my tree in depth and detail I could not have imagined when I started out all those years ago. Inconsistencies in the details in my early research have been resolved, and new avenues of research have been uncovered.

8. august 2026
Vurdert til 3 av 5 stjerner

unhappy

I have been a member since 2008 and have been satisfied with information. However I signed up with printing of family profile could be printed including photos. Now this is not available, profile page is currently disgraceful and I am considering my membership.
Can someone advise me on how to print including photos. Thank You.

17. august 2025
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Svar fra Ancestry.com.au

Thank you for reaching out to us. We are sorry to hear that you are disappointed at the fact that when you print your family tree from Ancestry, profile photos are not included. We appreciate you sharing this feedback with us and will relay it to the appropriate team for consideration. If you'd like to order a professionally printed copy, we can recommend our printing partner, MyCanvas. You can learn more about this topic by clicking the link below.

https://support.ancestry.com.au/s/article/Printing-a-Family-Tree

If you would like to discuss this matter with us over the phone, you can give us a call on the number listed below.

+61 1800 979 547

Monday - Friday: 9:00 am - 6:00 pm AEST
Saturday - Sunday: 9:00 am - 4:00 pm AEST

Update: We just wanted to let you know here that we've since followed up with you on this matter via email. We look forward to hearing back from you.

Vurdert til 5 av 5 stjerner

It Gets Easier the more you do.

I have been working on my family tree for years and now, because there are so many others doing the same thing, we get all the hints from others. After a break, I come back and find these hints waiting for me. It is a lot easier to get the right info than it used to be.

7. august 2026
Vurdert til 4 av 5 stjerner

Can always do better

Generally it’s good but I’m always looking for improvements with interpreting DNA matches. The addition of new data to check for family members is also critical.

7. august 2026
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Svar fra Ancestry.com.au

Thank you for the thoughtful review and feedback! We are always working to refine our DNA tools and make match interpretations clearer, as well as expanding our database so you have fresh records and potential connections to explore. Insights like yours help us focus on what matters most to our researchers. Thanks for being part of the Ancestry community, and happy tree building!

Vurdert til 5 av 5 stjerner

Hmmmm had to select 5 star

Hmmmm had to select 5 star - but they get a 1 Star or trust pilot review wont publish

Ancestry is Expensive and then they add pro-tools as an extra monthly cost, things that are included in MyHeritage base subscription. I hate paying extra for protools, things I used to have for free , but theyve carved functions out of the base subcription that now attract a monthly fee - They removed folders from messages - no warning, making it hard to manage correspondence, message respoonse rate 5 in 100, as ancestry only notifies the recipient once - and messages stay unread forever

Huge price disparity depending on your country (USA cheap, Australia expensive every time)

6. august 2026
Vurdert til 1 av 5 stjerner

I have tried & tried to get you to…

I have tried & tried to get you to correct my account which I am still paying . I can't get into Ancestry and nobody is doing anything about my problem. I have been in touch with Consumer Affairs and nothing is happening. Previously everything was just great but now I wound'nt recommend you to anyone wanting to join. Maybe now I will get some answers. Having updated my subscription I thought I would be ok but not the case Bev Kelly/Waterman.

4. august 2026
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Svar fra Ancestry.com.au

Hi Bev and thank you very much for reaching out to us with this review. We are very sorry to hear that you are having issues getting into your account for some time now and the matter is still not resolved.

We can understand how frustrating and disappointing this must be and are eager to take a closer look into this for you. We can see that two-step verification is enabled on your account so we've gone ahead and sent you a verification code to your email address. Please send the code to us via email (socialsupport@ancestry.com) along with a quick synopsis of the issue and once the account is verified, we'll then be able to open your account and begin working towards a resolution. We want to assure you that we are anxious to make sure you receive the support you deserve.

Vurdert til 4 av 5 stjerner

The biggest and best data base for…

The biggest and best data base for genealogy and DNA, use it every day and have been a subscriber since 2012. Easy to navigate, but tree owners need to understand that they MUST verify details before copying to their trees - unfortunately there are a lot of incorrect public trees on Ancestry because people just add facts without checking them, this leads to a lot of disinformation being circulated and copied. Ancestry subscriptions (particularly the World and All Content packages) are expensive but they do have a lot to offer. I would have given 5 stars if there were more Asian ancestry content. Though I also subscribe to other genealogy sites, Ancestry is still my prioritized go-to for genealogy & DNA.

8. juli 2026
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Svar fra Ancestry.com.au

Thank you so much for being such a loyal subscriber since 2012 and making Ancestry your daily go-to for genealogy and DNA research!

We really appreciate your honest and thoughtful review. You raised a crucial point that every experienced researcher knows well—verifying facts before copying tree details is so important for keeping family histories accurate. We also hear your feedback regarding subscription value and the need for expanded Asian ancestry records; expanding global coverage and adding diverse collections remains a key focus as we grow our database.

Thank you for your dedication to building accurate trees and for being such a valued part of the Ancestry community for over a decade. Happy researching!

Vurdert til 2 av 5 stjerner

Thru Lines and two step ID

I object to enabling two step verification to look at Thru Linest. Ridiculous, what reason?.

5. august 2026
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Svar fra Ancestry.com.au

Thanks so much for your recent review! We appreciate you taking the time to share your feedback. It'll be up to you whether or not you wish to use Two-step Verification; however, please note that this security feature will be required to view DNA Matches and other features that use DNa Match information, including ThruLines.

To offer some further insight into this, having Two-Step Verification as a requirement to view DNA Match information is part of our ongoing efforts to protect yours (and all of our users') information and enhance the security of your account. Please note that when signing in, if you select "Remember this device" when inputting the code, you won't be asked for the code again for several weeks. You can find out more about this here: https://support.ancestry.com.au/s/article/Two-step-Verification

We hope that this information can help to address your concerns, and we wish you every success in your research moving forward.

Vurdert til 5 av 5 stjerner

An amazing discovery …

I only knew my father's and his mothers name and met him for 15 minutes when 8. I asked my closest unknown cousin how we were related and she had her sister respond and she offered to do research for me as she was a long time Ancestry researcher. Over time she and an aunt found the birth certificate of my father but the man on the certificate wasn't DNA related to me but their family was.My father's mother died when he was 8 and he was adopted - we found that family then using their name he married but ran away from her and changed his name (3 changes) and married my mother. We found he was born out of wedlock and as yet not discovered my grandfather, but found my father's half sister on my father's DNA father's side and a half siter on his mother's side. We discovered a piece of music he wrote in the Canberra Library in 1937. The man on his birth certificate also changed his name 3 times so a totally confusing search on Ancestry over many years but impossible without the hints from Ancestry. I don't care how I got here just very grateful I was and now I can follow where different amazing DNA traits were from - eternally grateful to Ancestry. Elaine

20. desember 2025
Vurdert til 5 av 5 stjerner

My Ancestry Journey

I have loved my Ancestry journey over a long period of time now. I have learned about relatives and places they lived and found so many connections that I had no idea about.

7. august 2026
Vurdert til 5 av 5 stjerner

Thru Lines

Thrulines using DNA matches has given more than just the hints. One match gave me a lot of info from an Australian on a convict ancestor, while another, an American, has led me to change my tree! Who would have thought a very distant relative in the States had requested a copy of my great grandmother's Australian death certificate only to reveal to the Australians that she was from Ireland, not England, as everyone assumed!

15. juni 2026

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