Ancestry has helped me develop a comprehensive Family Tree, with its access to many Church, Electoral & Census records, as well as other family's records. Even though these people have passed away, I... Vis mer
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Do not deal with this company they are thieves. I cancelled my service only to check my bank statement to find out they continue to take money out of my account to after i cancelled and then when i ri... Vis mer
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I have been researching my family on and off for several decades. at first it was slow and painful to learn anything new, Ancestry now has any information easily accessible. It makes an afternoon of... Vis mer
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Sometimes there are no new up to date hints. I'm viewing old hints that are not for my people information. It would be exciting to find new information. Why should I pay extra for stuff I can get f... Vis mer
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Informasjon om virksomheten
Om Ancestry.com.au
Skrevet av virksomheten
Ancestry® is Australia’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling consumer DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
VISIT OUR SUPPORT CENTRE
*Free trial terms apply
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Svar fra Ancestry.com.au
Thanks so much for getting in touch and sharing your feedback with us, AJ. We understand that researching your family history can include an investment, and we can certainly take some time to address the reason for the cost.
We host upwards of 65 billion records from around the globe, which can be a huge help to people wanting to learn more about their ancestors. These will be sourced from various archives and record offices from around the world. Prior to services like our own website, researching your family history with the use of historical records took countless hours of time, and potentially a great deal of expense. It involved researching what datasets from various archives and repositories are available from around the world, followed by booking appointment slots in reading rooms, not to mention travel and accommodation where required, to visit those archives in person. Ancestry provides a quick and convenient way to research your family history from the comfort of your own home. To achieve this, we have dedicated teams tasked with negotiating agreements with archives and record offices so we can publish the existing records on our website. These records then need to be scanned, transcribed, and indexed so they can be searched for on our site. The record databases and the website, including our members' 100+ million family trees, and the research tools that we offer, require huge computer servers around the world, which also require a team of individuals to manage and service. This work, along with a variety of other factors required for the day-to-day running of our website, requires funding, which is covered in the cost of our memberships. With that said, we do our best to ensure a quality service at a competitive price, including offering sales and discounts at different points throughout the year. We're actually offering free access to a selection of records right now, so if you're not currently subscribed you can explore these here, until the 23rd of August: https://www.ancestry.com.au/search/categories/au2026_migrationcollections#included-data-collections
In addition to our sales and special offers, we also offer a number of free tools and collections that you can learn more about below.
Free Features: https://support.ancestry.com.au/s/article/Free-Registered-Guest-Accounts
We hope this information helps to shed some light into the cost of our memberships, and we wish you a lovely evening as well!
Small tweaks would make this site unbeatable
The UI is the best in the genealogy business at the moment. And the heritage estimates are the most accurate for me personally.
However, the service is exorbitantly expensive—and the numerous "tiers" put a dampener on the website as a whole.
The DNA matching suffers from a few notable omissions. The biggest one is the inability to search by largest cM shared. For anyone with heritage from a highly endogamous ethnic group, this ability is vital for parsing out "true" matches from the crowd. It is a feature that would massively boost Ancestry's standing as a tool to help break brick walls. Another useful tool would be the capacity to search by the ethnicity or journey of your matches. Lets say you had a mysterious contribution to your own DNA, this feature would greatly aid your ability to chase down where in your tree that came from.
The platform also suffers from user-based error. The ability to cite someone else tree exasperates this problem. It creates legitimacy to poorly backed research, leading to lots of people having crucial genealogical mistakes in their tree.
12. august 2026
Svar fra Ancestry.com.au
Hi Caleb. Thank you for taking the time to write such a detailed and thoughtful review. We are thrilled to hear that you consider our user interface the best in the industry and that our ethnicity estimates have provided strong accuracy for your personal heritage. We also deeply appreciate your candid critiques regarding our subscription pricing, the need for enhanced DNA match tools—such as sorting by largest shared cM for endogamous populations and filtering matches by ethnicity or genetic journey—and the challenges posed by unverified member trees. Your insights into endogamy and source integrity are incredibly valuable for serious genealogists, and we have shared your specific feature requests directly with our Product and DNA Development teams as we work to improve the platform.
One piece at a time.
I grew up loving jigsaws. My mother liked to tell people that I’d solve them again and again, ultimately turning them over and completing them on the blank cardboard side as a challenge. Tracing my family tree has felt much the same. For more than twenty years I’ve worked through Ancestry’s remarkable archive, assembling fragments, challenging old stories, and trying to discover real people rather than just a list of names and dates.
Some of my ancestors lived remarkable lives—fishermen face to face with eternity, soldiers damaged by war, migrants who crossed oceans, individuals caught in tragedy or lifted by unexpected opportunity. Others lived quietly, loving their families and working hard. I try to meet them as individuals, to flesh them out, and acknowledging the lives that led to mine.
None of this would have been possible without Ancestry’s vast library of records and the clarity provided by AncestryDNA. The platform turns research into a genuine pleasure: a slow, rewarding puzzle where each document adds a new piece to the picture. For anyone who enjoys careful thinking, discovery, and the satisfaction of building truth from fragments of evidence, Ancestry is an extraordinary resource.
It’s certainly better than doing the same jigsaw over and over.
28. februar 2026
Disappointing customer service and DNA issues
I have had my DNA rejected 4-5x now and it's next to impossible to get an answer on why. Some of the customer service staff are incompetent and give conflicting advice whereas others are great. There doesn't seem to be a lot of quality control. I've been trying to sort out DNA and family tree for well over 6 months now. Hopefully, this will be resolved soon.
UPDATE: ancestry.com doesn't even allow feedback/complaint to be sent via email so you keep a record. Following the below response, I spent time emailing them via an email address the previously used. I then received an email that they don't reply to emails on that address and directed me towards their usual phone service/contact form. I'm so exhausted by dealing with this company. It's a large organisation now. You would think they'd have an adequate customer service system.
11. august 2026
Svar fra Ancestry.com.au
Hi Fiona. Thank you for sharing your feedback, and we are sincerely sorry for the extreme frustration and delay you have experienced over the past six months. Having a DNA sample fail multiple times is deeply disappointing, and receiving conflicting advice from our support team when you are looking for clear answers is completely unacceptable.
While samples can fail at the lab when there isn't enough extractable DNA in the saliva—often due to low cell count, natural enzymes, or collection timing—our customer service should always be clear, consistent, and helpful. We take quality control and staff training very seriously, and your experience does not reflect the standard of support we aim to provide.
We want to make this right immediately. Please reach out to our Customer Support team via phone or live chat and request to speak directly with a member of our team. An escalated agent will be able to review your full case history, guide you on your options—including specialized collection tips if you wish to try one final kit—or issue a full refund for your DNA kit as per our policy for repeated sample failures. We appreciate your patience and hope to get this resolved for you right away.
https://support.ancestry.com.au/s/phonesupport
There is a lot that is good but still some issues.
There is a lot that is good but some things have been frustrating. The system has improved over the years but there is still much more to do. Some of it relates to bugs some to design. It would be impossible to detail these things without keeping notes...
12. august 2026
Svar fra Ancestry.com.au
Hi there. Thank you for taking the time to share your feedback with us. We are pleased to hear that you have seen positive improvements in our system over the years, though we completely understand how frustrating it is when you encounter lingering bugs or design flaws during your research.
Continuous platform development relies heavily on feedback from dedicated members like you. While we know it is impossible to track every minor issue off the top of your head, our development teams are always actively working to refine site navigation and eliminate bugs.
If you ever happen to jot down a specific glitch or design suggestion while using the site, please feel free to send it to us via our online Feedback form or through a direct message to our Customer Support team. Your real-world insights help us prioritize future updates and build a better experience for everyone. Thank you again for being a long-standing member of our community!
You never know where you might go
Through Ancestry, the other members and DNA I now have a different but deeper understanding of my origins and who I am, by descent.
My understanding has come in waves, so it's not just that one day I had a revelation and that was that. It's a bit like a flower unfolding, revealing a bit more each time. That doesn't mean it doesn't send out shock waves. Be prepared to take some time to adjust.
Recently a DNA 'angel' discovered the common ancestor between myself and a second cousin. We shared a great grandfather. Our 'angel' went further, unearthing the parentage of our great great grandfather. I knew little of him and now I have a history deeply embedded in Devon and the early days of both the colonies of Massachusetts and Nova Scotia. I come from a family of pioneers. I can see the links I share and know they witnessed the major world events of their time.
This is not the first family secret that those long dead thought they had hidden only to have it uncovered by DNA and Ancestry. The other took me back to fifteenth century Yorkshire.
Ancestry has been central to these discoveries, starting with the DNA test, which enabled me to make links and connections through other members on a journey to more fully understand who I am by descent. I have to also give credit to the nurture provided by those raising a son or daughter not their own, though they didn't always know.
Thanks Ancestry. It's been an adventure. I haven't found a fishing village in Norway yet but on past experience, you never know what you might find that will ask you to redefine your self and where you came from.
31. juli 2026
Svar fra Ancestry.com.au
Hi Cheryl! Thank you for sharing your wonderful story. We understand that there are so many moving parts and emotions rolled up into this experience. We're so grateful you let us be a part of your journey!
Never give up researching
I have used Ancestry for many years in my family history research, but one of my most rewarding experiences came recently while researching a family history for a book.
Through records found on Ancestry, I was able to trace a branch of the family that had emigrated to the United States from Latvia more than a century ago. Over the generations, contact between that branch and relatives elsewhere in the world had been completely lost.
The research led to living descendants who had not known of each other's existence. Contact was established, family stories and photographs were exchanged, and relatives separated by generations and continents were able to meet one another for the first time through a Zoom gathering.
For me, this is what family history research is really about. It is not simply finding names and dates in old records; sometimes those records can reconnect people in the present. Ancestry helped make that possible.
29. juli 2026
I have not received my results
I have not received my results, despite asking for them numerous times and sending in a replacement test
12. august 2026
Svar fra Ancestry.com.au
Hi Clive. We are deeply sorry for the frustrating delay in receiving your DNA results, especially after submitting a replacement kit and reaching out multiple times without a clear answer. While replacement samples typically take 6 to 8 weeks to process once received at the lab, you should never be left without progress updates.
We want to resolve this for you immediately, so please contact our Customer Support team via phone or live chat. A representative will check the exact laboratory tracking status of your replacement kit, verify your account linking, and ensure your results are expedited or issue a full refund if the sample cannot be processed.
https://support.ancestry.com/s/phonesupport
Double check the information you find in Ancestry as not always correct
Make sure you really check the info in Ancestry as I have found a lot of transcription errors. I currently use another website in conjuction with Ancestry because Ancestry is lacking particularly in non christian records. I also think there the DNA results are not completely true, because in my case, it is currently showing the same father connection for both my father and his brother even though they had different fathers.
12. august 2026
Svar fra Ancestry.com.au
Hi Debbie. Thank you for sharing your feedback, and we appreciate your candid insights regarding transcription accuracy, record coverage, and your experience with DNA matching. Historical indexing relies on aging handwriting where errors can occur, which is why we always encourage members to inspect original record images and submit corrections directly on the page, while our global teams actively work to expand our non-Christian and diverse international collections.
Regarding your DNA results, full and half-relatives often share overlapping amounts of genetic material (centimorgans), which can lead our algorithm to predict identical relationship categories—such as a parental link—for individuals who share similar cM ranges. We recommend reviewing the exact shared cM amounts alongside our relationship probability charts, and we appreciate your feedback as we continue working to improve our platform.
Finding the ancestorsThe frequent information sent to me…
The frequent information sent to me about potential ancestors has enabled me to learn much about my ancestors and the areas that they came from. The information is available from so many different sites, docs etc that I am able to triangulate for authenticity.
12. august 2026
Ancestry is Pandora’s box
Ancestry has opened up the always unknown Pandora’s box. I’ve now traveled to countries to stand where my ancestors were and met family members that are so incredible that I would never of met.
Being from Australia you presume you are a convict - turns out no convicts
28. august 2025
Ancestral lines confirmed
Using the ancestry.com.au DNA back-engine to confirm inter-relationships between extended members of my overall family has been very valuable. For certain well-established family lines with known connections, the common DNA confirmed what was already known using paper-trails and usual methods. For previously unknown lines it has been invaluable. So far, I have found at least five first cousins who were totally unknown.
12. august 2026
We paid for a kit for myself Fay Stokes…
We paid for a kit for myself Fay Stokes and my husband Torvald Fonsboel same address 6 Station Lane Williamstown Melbourne Australia. My husband never received his advice. I was asked to go again as my first attempt wasn't successful. Redid the saliva test sent it back but have not received anyt advice either.
6. oktober 2025
Svar fra Ancestry.com.au
Hi Fay. Thank you for bringing this to our attention, Fay, and we are deeply sorry for the delay and frustration this has caused both you and Torvald. Because kits mailed together can be processed on different timelines at our laboratory, we need to locate both of your individual accounts to track where each sample is in the system. Please reach out directly to our Customer Support team via phone or live chat with both of your full names, email addresses, order numbers, or original kit IDs ready. An agent will immediately check the status of Torvald’s missing advice, verify the laboratory progress of your replacement test, and arrange for an expedited resolution or full refund if either sample has been lost or unable to process.
https://support.ancestry.com/s/phonesupport
Very easy to navigate
Easy to follow web pages. Lots of records available, although I get a little annoyed when looking at family trees that others have posted, you select the set of trees that has the family, open one of them, and when your finished it takes you back to the original screen that shows the trees with similar surname and you then have to start again, selecting that name that has the trees associated to it, instead of stay with that set from the start., otherwise, its a great site
11. august 2026
Overall
Overall, enjoy using the Ancestry site, however, I find it annoying when updating information is updated.
Previously, when you added a new hint to a person, you used to be able to view their spouse and children on the same page. Now one has to jump back and forth to confirm that one has the right person.
Overall, enjoy using the site and receiving hints every week.
Tuesday, August 11, 2026
11. august 2026
Svar fra Ancestry.com.au
Thank you so much for the review and for sharing your honest feedback! We're thrilled to hear that you overall enjoy using Ancestry and look forward to receiving your weekly hints.
We completely understand how frustrating changes to the user interface can be, especially when they add extra clicks to your research workflow. Being able to see spouses and children on the same page when reviewing hints is crucial for confirming you have the right family match quickly.
We appreciate you bringing this specific detail to our attention. Feedback from dedicated members like you helps our product team understand what features matter most as we continue making updates. Thank you for being a part of the Ancestry community, and happy building on your tree!
Hints are a great idea
Hints are a great idea as most of my ancestors are in UK and we cannot keep travelling to there every time we receive new information.
11. august 2026
Svar fra Ancestry.com.au
Thank you so much for sharing this! That is the absolute magic of online records—being able to jump from parish registers in Yorkshire straight over to census logs in Scotland or military records in London without having to book a flight across the pond every time a new lead pops up. We're so glad the hint system is saving you time, travel, and helping you build your UK roots right from home. Happy researching!
Have been able to find many new ancestors and cousins …
Have been able to find many new ancestors and have connected with many new cousins. Still have one brick wall. It may never get broken down.
11. august 2026
I would like to be able to edit my own…
I would like to be able to edit my own known relationship if your options don't cover what I know to be correct
10. august 2026
Anmeldelse skrevet uten oppfordring
I found out more about my family…
I found out more about my family members confirming my thoughts.
9. august 2026
Svar fra Ancestry.com.au
Thank you for the review! That is one of the absolute best parts of researching your tree—there is nothing quite like finding a document that confirms a long-held family hunch or story was spot on all along. We are so glad Ancestry could help you connect those dots and bring your family's history into focus. Happy researching!
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