ADO E-Bike  Anmeldelser 

I only ordered the pro 20 because the website stated it was in stock and would be shipped in the next 1 to 2 days. nearly 5 days on the responses to my emails have been patchy and unhelpful. I have requested to cancel and refund my order but this was ignored. They just confirmed shipping and gave a bogus tracking number that doesn't exist.

Ich habe mein ADO Air 20 2023 im Juni 23 m it der Rahmen Nummer AFHT02301200882 (992?) über Crowd DFunding INDIGOGO plus Zubehör.
Schon damals dauerte es lange bis endlich alles geliefert wurde - und Rad am Tretlager war zu breit - der Riemen hat Spiel und als sich mein Hosenbein darin verfing hatte ich einen bösen Sturz.- Man schickte mir Hosenbein Gummi.
Jetzt ist wohl das Diplay ausgefallen - Rücksprache beim Kundendienst Düsseldorf - kaum rel erreichbar.
Eine radebrachende Pereson verstand daS pROBLEM NICHT UND FORDERTER e - mAIL MIT bILDERN UND ALLEN ANDEREN iNFORMATIONEN AN DEN sUPPORT IN cHINA ZU SENDEN : eRSATZTEILE SIND IN dEUTSCHLAND NICHT VORHANDEN:
ES GINGEN e - mAILS hin und her - mein mir gesendeter Rabattcode ist falsch also muss ich zum vollen Preis bestellen.
Dass Fahrrad ist gut und macht Spass ich benutze die Transport Tasche in der S - und U - Bahn um dann die letzten km zu radeln.

Feedback on ADO Air 20 Purchase – Extremely Disappointing Customer Service

I purchased the ADO Air 20 in November 2024, but the bike I received was not the correct model — it appeared to be a mix between the ADO Air 20 and another version. I decided to keep it to avoid the hassle of returning it, but the problems just kept piling up.

Here are the issues I faced:

Wrong bike delivered: A hybrid of the ADO Air 20 and another model.

Torn seat: Arrived damaged. Customer service promised a replacement, but it was never sent — still unresolved.

Battery lock: Had to purchase separately, but it does not lock at all.

Magnetic wheel lock: Intended to hold the wheels together when folded, but it constantly falls apart.

Battery life: The battery drains very quickly, even with light use.

Missing tools and assembly parts: Tools, nuts, and bolts were missing — I had to source and sort everything myself.

Assembly issues: Frame holes were misaligned, making the setup difficult.

Display errors: The display showed constant error messages — a replacement controller was eventually sent.

Incorrect mudguards: Wrong ones were sent separately, but the correct ones were eventually resent.

Inconvenient delivery process: Accessories and parts were delivered in multiple separate shipments, requiring me to be home several times to receive them.

Slow and inconsistent customer service: Long email exchanges with little follow-through. Most issues were resolved by late December 2024 — except the seat, which was never replaced.

Injury and downtime: I had a road accident in January 2025 and couldn’t use the bike for over six months. I’m now unsure whether the battery is still functional.

In summary, the experience was frustrating and disappointing. While some issues were eventually addressed, the poor product quality, fragmented shipping, and unreliable customer service left me with unresolved problems and a lack of confidence in ADO. I cannot recommend this company based on my experience.

Ik heb in juni 2023 een Ado Air 20 gekocht in1e instantie ging alles goed. Na een maand of 6 leverde accu Samsung problemen op. Volgens de helpdesk van ADO was dit allemaal binnen de normen. De performance van de accu nam steeds verder af, was op een gegeven moment na 15 KM, rond de 3.000 KM., nagenoeg leeg, ik heb begin dit jaar een nieuwe accu gekocht. Begin mei van dit jaar is de linker trapper afgebroken. Dat mag nooit gebeuren. Ik heb er een flink lid teken op mijn linkerbeen aan overgehouden . Ik heb nog niet alles vermeld, dit lijkt me genoeg.

ADO Ebike heeft mijn klachten serieus genomen, in december is ADO Air 20 opgehaalde en naar ADO Duitsland gebracht en daar de fiets gerepareerd zie de resulataten waarvoor mijn dank:
Zie mijn email ADO in het Engels:
Test Results (Air 20 after repair)
• Battery: after 58 km, ~10% capacity remained (before repair the battery could not be recharged).
• Commute distance: before repair 4.2 km one way → now 4.9 km one way.
• Average speed: before repair 18 km/h → now 22 km/h.
• Electronics: nearly all components except the motor have been replaced, which has had a significant impact on performance.
📓 Observations
• The battery now appears more stable and efficient, with better utilization of capacity.
• Distance measurement and speed have improved, likely due to firmware updates or sensor recalibration.
• With the extent of replacements and my detailed benchmarks, I feel I have effectively been acting as a test rider for ADO.

Worked great for a year. Now 4 tube change - 1 full tyre change and the front folding system is loose but does not fold.
Really disappointed with it

I had a small problem with a flickering battery button light. After contacting ADO via email, I was immediately sent instructions to send my battery (free of charge) to their maintenance center. After analysis, ADO explained that they considered repair but in my case the BMS was faulty. So they suggested replacing the battery with a new one under warranty. I feel they really helped me out in a professional way.

I bought two bikes from them a few months ago, and I really love them. First off, the materials are great and you can tell they’ve been put together with care. The packages arrived quickly and were really well packed.

What I really want to highlight though is their customer service. I had a small issue with one of the bikes and needed a replacement part sent to Milan, Italy.

ADO support asked me for some info to figure out how to fix it, and then we had a few back-and-forths. They even found and recommended a workshop in Milan, which turned out to be super helpful!

Honestly, their responsiveness and efficiency are, in my opinion (and I’m not exaggerating), second only to Apple :)
And I’m saying this as someone who often shops online — I’ve dealt with plenty of customer services, but the way they replied quickly and clearly every time really made the difference.

The issue was just a one-off and got sorted out. Overall, a really smooth and positive experience.

Pedal broke after using bike twice sent back and loss 15% of what I paid ,there product broke and I'm out of pockets .I'm luck that I wasn't in accident when it broke

The worst customer service I've ever received.
- The bike broke after a few months
- After months of back and forth over emails, my bike was collected. Another long wait and it was returned- still broken.
- I was promised my bike would be collected and that I'd be sent a new one. An email chain of 70 emails back and forth, continuous failures and I still haven't received my new bike and my old bike is waiting to be collected.
- Their customer service is very odd- numerous long emails apologising for their failings, promises made, no action.

Très bon service après-vente. Répond rapidement à mes questions et trouve une solution satisfaisante.

I have been a happy ADO bike user for several years now. Few weeks ago I lost few parts from the front axle during my ride. It was probably due to me not tightening nuts properly when changing brake pads a while ago. Parts that I lost proved to be difficult to replace since they didn't match anything that I could find from local stores.

I emailed ADO about my problem and after some explaining they offered to send me spares they found free of charge. I was really impressed with their helpful attitude to support me even though my bike is several years old at this point. Very happy customer here!

ADO and Lin in particular couldn’t do enough to help me fix a problem with an early version of the bike. They even scoured warehouse to find an old part.

Dear ADO Team,

I wanted to take a moment to express my sincere appreciation for the outstanding customer service I have recently received.

About eight months ago, I purchased an electric bike from ADO. Over time, I experienced some ongoing technical issues. Your team worked diligently to address and resolve them, providing continued support and service along the way. Although the problems persisted for a while, I truly appreciated the effort and professionalism shown throughout the process.

Most recently, when another issue arose, you went above and beyond by providing a replacement bike. I was genuinely impressed by this resolution and the care taken to ensure customer satisfaction.

In light of this, I have removed my earlier negative review, which I now realize was written in frustration during a challenging time. I’m pleased to say that my experience has completely turned around, and I am now very happy with both the new bike and the service I’ve received.

Thank you once again for your honesty, commitment, and excellent support. ADO has proven to be a company that stands behind its customers, and I’m truly grateful.

Warm regards,
Ferad Mirzaev

Great bike and customer service first class. I fell off my bike and damaged it. They sent me a spare part for free even though it is two years old

The rims came with holes drilled into them so that the metal filings cut into the tubes causing flats. They literally couldn't even take the time to file them down. The "carbon fiber belt" snapped. The replacement belt came apart in a couple of weeks. The hydraulic brakes completely failed. The advertising is inaccurate and many reviews claim the bike comes with a Gates carbon fiber belt. In actuality, all of the components are cheap imitations. And the "support team" is just helpless AI drivel.

Bin jetzt einige Male mit meinem ADO Air 20 Pro gefahren. Bin bisher ziemlich begeistert zu dem Preis. Bisher funktioniert alles einwandfrei, danke. Habe auch schon einige Optimierungen (Spiegel, Griffe, etc.) vorgenommen. Macht Spass.

My first E-Bike experience has been nothing but stress. Decided to purchase the ADO Air 20 Pro after much research and watching YouTube reviews. Received the bike super excited just to find that the rear left fork had a defect/damage to the paint. Large chunk/gouge missing with scratches nearby. Reported this directly to the seller who forwarded the photos to ADO. Took over a week to get a reply and was simply offered a free phone mount and helmet. Since then I’ve also discovered a popping/knocking noise from the rear. After investigating myself it seems to the spokes tension are causing the noise as the wheel rotates under load. I’ve not had the bike taken to a repair shop to be looked at to see if they can fix the noises from the back wheel. The defect in the paint I was willing to overlook given that the bike isn’t going to stay looking perfect forever but now with the constant noise coming from the back if it’s not fixed I will be arranging a return for the bike. The two issues I’ve got really does make me question the overall quality checks carried out during manufacturing. With all the stress of back and forth messages with the seller and them ADO it really has taken away from the fact the bike itself despite its faults really is great to ride and I love the features of the rear indicators and the digital screen. Power of the motor is perfect too easily getting me up hills and build up speed quickly from lights. The only other concern I have is that the advertised range is 100km and the max I’ve got is about 45km. Even with slightly cold weather in the mornings and me being slightly over the weight listed in the range small print online I wouldn’t expect the battery to deliver under half. Just to add I only use level 1 or 2 assist and on eco mode and majority of my commute is along a flat canal. I’ll update once my repair has been completed and whether or not I end up returning the bike.

I ordered folding e bike as a birthday present. I payed 1500 for it and my payment and order was succeful. On official web it is stated that shippement will be in 7 days, but after 2 weeks I got an e mail from ADO that they don't ship to Croatia. I feel I have been scamed by this seller. After I lost my time on shopping and waiting for percel, I'm afraid I will loose 1500€. The present is alrady ruined. Shitty company, shitty service.

Zunächst hatten wir ein paar kleine Probleme, aber das Air 28 hat sich als genau das herausgestellt, was ich gesucht habe. Ich bin es bereits über 200 km gefahren, und es hat meinen täglichen Arbeitsweg so viel einfacher gemacht. Außerdem hat die Garantie einwandfrei funktioniert! Wir mussten ein kleines Teil ersetzen, und es kam innerhalb von zwei Wochen an. Insgesamt bin ich sehr zufrieden mit dem Fahrrad!

At 72, I wanted a “smart” bike that’s light (bad shoulder) and clean (belt drive = no stains). The Air Carbon’s app shows my weekly km like a game – hit 100km/month now! Folds flat to store next to my golf clubs. Only quirks: Perfect for flat bike paths; skip it if your area has hills.