Ado Bike Anmeldelser 

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Slechte service, als je belt voor een afspraak voor een reparatie kan je gewoon langskomen, als je er staat moet je bellen.

The rims came with holes drilled into them so that the metal filings cut into the tubes causing flats. They literally couldn't even take the time to file them down. The "carbon fiber belt" snapped. The replacement belt came apart in a couple of weeks. The hydraulic brakes completely failed. The advertising is inaccurate and many reviews claim the bike comes with a Gates carbon fiber belt. In actuality, all of the components are cheap imitations. And the "support team" is just helpless AI drivel.

We hebben een e-bike gekocht van supergoede kwaliteit. De fiets is zelfs beter dan we hadden gedacht!

Ook de service was top – ik ben echt goed geholpen en iedereen in de winkel was heel vriendelijk. Ik ben echt supertevreden over deze winkel!

V20 EBike Ik had hem week geleden hier achtergelaten na een weekje dat ik hem had opgehaald door de soms wel en soms niet zo goed. Ze hebben gewoon de display gewoon gesloopt. Ik had € 35 betaald voor niks beter kom je hier nooit

Pas op!!! Ik ben zeer teleurgesteld dat ik hele hoge kosten heb moeten maken bij het retourneren van mijn ADO Air 20 Pro. Ik moest door omstandigheden direct na ontvangst afzien van de koop. Ik heb de doos niet eens opengemaakt (!) en moest zowel alle verzendkosten en 10% afschrijving betalen. Dat is dus ruim €300,- voor helemaal niets. Ik had helaas geen keuze, maar kan niemand aanraden bij ADO een ebike aan te schaffen!

Nachtrag

Nachtrag
Ein Stern sind noch mindestens 5 Zuviel
Sorry lasst die Finger von diesem Anbieter!!! ADO!!!
Jetzt ist mein E Bike weg und ich weiß nicht wo es ist. Das E Bike wurde von einer Spedition abgeholt und seiddem habe ich keine Ahnung wo es ist!!! Keine Reparatur und keine Nachricht in der Garantiezeit und die ersatzteile wurden schon wieder an meine Privat Adresse geschickt aber Das E Bike ist gar nicht hier .
Seid 3 Monaten SEID November 2024 hat sich nichts getan.
Mittlerweile über 40 Mails und nichts hat geholfen
Es sind Verbrecher und Betrüger hier am Werk, werde jetzt einen Anwalt und den Verbraucherschutz einschalten!!!!!!!!
Bitte seid Vorsichtig und lasst euch von diesem Händler und Betrügern nicht Bescheißen!!!!!!!

Datum der Erfahrung: 30. Januar 2025

Ado Air 20: DO NOT BUY!!! I’ve had mine less than 1 year the worse £1500 ever spent. Belt drive snapped had to be replaced 4 months in, 250w motor struggles on hills, inclines wind. Built quality poor lost over a third of rear bicycle spokes already having to replace..

Travelling on train using bike stand this metal stand literally just snapped at the hinge clearly not fit for purpose..

Lastly the latch that folds the handle bar continuously works loose

Just the worse bike never again

Unhappy from Eastbourne

Ado Bike Eindhoven heeft een top reparatieservice! Ze proberen je dezelfde dag nog in te passen, snel en goed gerepareerd en vragen nooit meer dan nodig (reparatie en vervangen alleen waar nodig). Aanrader!

I buy a ado e bike air 28, spend almost 1500€, now they don't want to send a factur! I already report this company to the tax authorities in the Netherlands, for tax evasion. If I knew this company was like this I would buy here for sure. But I will wait one more day and if they don't send the factur I will return the e-bike and buy in another place with non criminal people.

My experience with ADO Bike has been frustrating from the very start. I purchased a bike that arrived with multiple defects, and the support I received was far from satisfactory. Here’s a summary of the issues I faced and my interaction with ADO Bike's support team.

Initial Issues

Upon receiving my bike, I encountered two significant problems:

Rear Mudguard Installation: The screw hole at the rear frame, where the mudguard is supposed to be installed, was blocked by metal. This defect made it impossible to attach the mudguard properly, indicating a clear lack of quality control.

Front Mudguard Installation: The screw provided for the front mudguard was almost impossible to loosen, likely due to iron debris in the screw threads. This made the installation process extremely difficult and time-consuming, adding to the frustration.

Communication Breakdown

Despite reporting these problems immediately, I found myself waiting multiple times far longer than the promised 12 to 16 hours for a response from their support team. When they finally did reply, their suggestions were unhelpful and repetitive. Despite sending videos and photos of the defects multiple times, they continued asking for the same information.

Lack of Responsibility

Despite my detailed explanations, ADO Bike's support seemed more focused on minimizing their costs rather than providing a satisfactory resolution.

Conclusion

My experience with ADO Bike has been frustrating and disappointing. Their lack of quality control, poor communication, and unwillingness to take responsibility for their product's defects have left me deeply dissatisfied. I would strongly caution others against purchasing from this company, as their after-sales support is severely lacking.

In the end, I managed to fix the bike myself, but the entire process was far more difficult and time-consuming than it should have been. ADO Bike needs to seriously improve both their product quality and customer service if they want to retain their customers.

Do buy a bike from is company

Echt slecht materiaal en service nog nooit gezien foei

Slechte kwaliteit, batterijniveau klopt niet, beschadigd geleverd, klantendienst krijg je geen gehoor.
Chinese brol

After you published my review yesterday they have been in touch about return of ebike said they would email me a return label to print out but have failed to do so despite four messages to them today and I believe the carrier is arriving tomorrow what a company to deal with no UK numbers a very poor business

Worst company ever!
Be aware!
Very bad return policy, in Europe illegal?
Bad Service, no communication, no solution, no refund.
Bad Quality, akku power holds around 16 miles/20 km. Thats it.
Dont buy from this company!

Read this review, very important before you buy a bike! I don't joke!

I bought two bikes from ADO bike, A20f +. One black and one white. It took longer than the description to get the bike home. When I got the bike home, it turned out that there were two black ones (!!!!). I contacted them and they were able to offer me a white one. But I would cover the shipping of 100 euros and waiting time of 4-5 weeks (because they had to get my black bike home and then send a new one). Or a compensation of 50 euros. After much discussion, I got 100 euros back.

After about 5 times of use, both bikes break. (5 days of use). One hacks and the other I get an error code and it doesn't go that fast

I don't want to keep the bikes because the quality of the bikes is incredibly poor and I want to make a repurchase. They do not agree to that, so now I have reported the incident to the Swedish Claims Board, and we will take it from there.

This is a rogue company. They only post good reviews on their website and filter out bad reviews (I left a bad review there and they never posted it). So they use fake ratings.

I will pass this on to all influencers on youtube and other platforms and spread this scam company. So that no one experiences what I experienced

See you to buy ADO bike bike! Cheap bikes, but just incompetent.

Fiets zag er mooi uit stond ook zo inmekaar
6km gefietst storingcode E08 en geen batterij volume
Nu al dagen bezig met mailen en wat denk nog steeds geen duidelijk antwoord,als er al gereageerd wordt??
Zeer vervelend 😣

Bikes are really ok. But also important: Very good assistance from its employees. In this case Lily about possibilities for the gas handle on a EU bike. Thxs again.