ADO E-Bike  Anmeldelser 

Svar fra ADO E-Bike

10. mars 2025

Dear Isabelle,

Hello! Thank you for reporting the problem you encountered when using the bicycle. We are deeply sorry for the inconvenience.

We have checked the relevant email records and found that the after-sales support team has tried to contact you and sent you messages using three different email addresses, but unfortunately we did not receive your reply. It is speculated that these emails may have been mistakenly identified as spam and blocked.

In order to solve the problem you encountered as soon as possible, can you please contact our after-sales support team through a new email address? The email address is: support@adoebike.com. Or you can directly leave a message here with your other email address, and we will immediately arrange for someone to take the initiative to contact you and do our best to deal with your problem to ensure a satisfactory solution for you.

We always value the opinions and experience of every customer, and hope to regain your trust in our products and services through this proper handling. Thank you again for your understanding and cooperation!

ADO E-BIKE TEAM

Svar fra ADO E-Bike

12. mars 2025

Hi, we are glad to hear you're enjoying the Air 20 Pro and had a great experience with our customer service. Wishing you many smooth and fun rides ahead!

Best regards,
ADO Ebike Team

Svar fra ADO E-Bike

10. mars 2025

Dear Madam/Sir,

Thank you very much for expressing your feelings and thoughts to us candidly. We sincerely apologize for the many dissatisfactions you have experienced in using our products.

We attach great importance to the issues you mentioned and would like to further understand the specific problems you have encountered so that we can solve them more specifically. At present, we have arranged for someone to contact you through the support window. We hope that you can give us an opportunity to explain the problem in detail so that we can investigate and handle it properly.

Regarding the situation that the critical comments you mentioned are not published, we will further verify the relevant procedures and regulations of the company to ensure the openness and transparency of information. At the same time, we are also concerned about the rating issues on trustpilot you mentioned. We will attach importance to these feedbacks and work hard to improve them.

We are well aware that there are still many areas that need to be improved. We sincerely hope to regain your recognition through communication with you and solving problems. Looking forward to communicating with you at the support window so that we can solve your problems as soon as possible.

Svar fra ADO E-Bike

6. mars 2025

Hi Lee, thank you so much for your support and for sharing your experience! We're thrilled to hear that you love your ADO Air 20 and appreciate our customer service. It means a lot to us that you're even helping others in the community—your enthusiasm and support truly make a difference! Happy riding!

Best regards,
ADO Ebike Team

Svar fra ADO E-Bike

3. mars 2025

Lieber Alfred,

Hallo! Es tut uns sehr leid, dass wir Ihnen ein so schlechtes Einkaufserlebnis beschert haben. Nachdem wir Ihre Kommentare und Erfahrungen gelesen haben, fühlen wir uns zutiefst schuldig und reumütig. Wir entschuldigen uns aufrichtig für die Fehler, die uns bei der Bearbeitung Ihres Problems gemacht haben.

Wir sind uns der Ernsthaftigkeit des Problems voll bewusst und legen großen Wert auf Ihre legitimen Rechte und Interessen. Derzeit haben wir eine spezielle Person für die Nachverfolgung und Bearbeitung Ihres Problems abgestellt. Diese Person wird während des gesamten Prozesses mit Ihnen kommunizieren, um sicherzustellen, dass Ihr Problem zeitnah und effektiv gelöst werden kann.

Wir verstehen Ihre Enttäuschung und Ihren Ärger darüber, dass das Problem auch nach mehrmaliger Reparatur nicht behoben werden konnte. Ihre Anfrage zur Stornierung des Kaufs und Rückerstattung des Kaufpreises werden wir so schnell wie möglich gemäß den geltenden Verfahren und Vorschriften bearbeiten.

In Bezug auf den Fall, dass das Problem nach mehreren Reparaturen nicht gelöst werden konnte, haben wir eine umfassende Überprüfung und Verbesserung des gesamten Reparaturprozesses und des technischen Teams durchgeführt, um zu verhindern, dass sich ähnliche Situationen erneut wiederholen. Wir sind bestrebt, unseren Kunden qualitativ hochwertige Produkte und Dienstleistungen anzubieten. Dieser Vorfall hat uns noch entschlossener gemacht, die Qualität unserer Dienstleistungen zu verbessern.

Wir möchten uns noch einmal aufrichtig entschuldigen. Wir hoffen, dass Sie mit unserer weiteren Vorgehensweise zufrieden sind und dass Sie uns die Chance geben, Ihr Vertrauen zurückzugewinnen. Sollten Sie in Zukunft Fragen oder Wünsche haben, können Sie sich jederzeit an unsere Kundenservice-Kanäle oder den für Ihr Anliegen zuständigen Ansprechpartner wenden und wir werden uns schnellstmöglich um Ihr Anliegen kümmern.

Vielen Dank für Ihr Feedback. Wir werden weiterhin hart daran arbeiten, uns zu verbessern und jedem Kunden ein besseres Erlebnis zu bieten.

ADO EBIKE TEAM

Svar fra ADO E-Bike

1. mars 2025

Hi, thank you for your understanding and for sharing your experience! We're really sorry about the shipping delay, but we’re glad to hear our team was able to make it right for you. We’re so happy you're enjoying the bike, and we truly appreciate your feedback. If you ever need anything else, don’t hesitate to reach out!

Best regards,
ADO Ebike Team

Svar fra ADO E-Bike

1. mars 2025

Hi, It's awesome to hear you’re loving the Beast 20F! Those fat tires really do make a difference on rough terrain. We get that lifting it onto a rack can be a bit of a workout, but we’re glad the ride makes up for it. Enjoy your adventures!

Best regards,
ADO Ebike Team

Svar fra ADO E-Bike

21. feb. 2025

Dear John Green:

Hello! Thank you very much for your feedback on the problems encountered during the bicycle transportation process. We feel deeply guilty and sincerely apologize for bringing you such an unpleasant experience.

After receiving your feedback, we contacted the logistics company as soon as possible, detailed the situation of the transportation, severely criticized them for failing to deliver on time, and asked them to further optimize the logistics process, improve transportation efficiency, and avoid similar situations from happening again.

We found that your bicycle has been successfully signed for, and we finally put down our worries. Although you finally received the bicycle, the unexpected waiting time during this period still caused you a lot of inconvenience, for which we apologize to you again.

At the same time, we have also comprehensively reflected on and improved the service quality of the website customer service. We are well aware that you did not get a satisfactory response when communicating with the customer service in the chat room before, which is a serious shortcoming of our service. In the future, we will strengthen the training of the customer service team, improve their professionalism and service awareness, and ensure that every customer's problem can be solved in a timely, accurate and effective manner, so that you will no longer feel that you are going around in circles and not getting a real response.

If you encounter any problems while using the bicycle, whether it is a product quality problem or a question about use, please feel free to contact us. We will do our best to serve you and give you a good experience.

Thank you again for your understanding and support. I hope you will like your new bicycle and enjoy the joy of riding!

ADO Support Team

Svar fra ADO E-Bike

18. feb. 2025

Hi Mason, It's great to hear you're enjoying your Air 20! The lightweight and foldable design make city commuting a breeze. We appreciate your patience with the delivery, and we’re happy our customer service team kept you informed. Wishing you many smooth rides ahead!

Best regards,
ADO Ebike Team

Svar fra ADO E-Bike

18. feb. 2025

Hallo Jennifer, bedankt voor je feedback! We zijn ons bewust van dit probleem en nemen maatregelen om het aan te pakken. Mocht je verdere vragen of zorgen hebben, laat het ons gerust weten!

vriendelijke groeten,
ADO Ebike Team

Svar fra ADO E-Bike

18. feb. 2025

Hi Arlo, thank you for sharing with us about your perfect weekend ride! We're glad you're enjoying the comfort and smooth experience of the Air Carbon. Wishing you many more relaxing coffee rides ahead!

Best regards,
ADO Ebike Team

Svar fra ADO E-Bike

11. feb. 2025

Dear Sam:

We are very sorry for the unpleasant shopping experience you have had. We are very sorry to hear that your newly purchased Ado bicycle has encountered these problems.

Here, we would like to clarify that we did send you the international version. Our staff has sent you a detailed explanation and instructions using the official@adoebike.com email address, hoping to make you understand the situation clearly.

At the same time, regarding your mention of not receiving a reply after six attempts, we carefully searched the records using the name in your message and found that the first email you sent to us was on February 11, which was in the early morning hours in China and the relevant colleagues did not see it in time. However, once we were at work, we responded to you immediately.

We are well aware of the importance of customer service and satisfaction, and we are really sorry for causing you such trouble this time. We will continue to optimize our processes to ensure that similar situations will not occur again, and provide you and other customers with better and more efficient services.

If you have any questions or need further help, you can contact us at any time and we will do our best to solve the problem for you. Once again, we apologize for the inconvenience caused to you and hope to regain your trust.

Best wishes!

ADO EBIKE TEAM

Svar fra ADO E-Bike

11. feb. 2025

Dear Christoph Leichtle:

Hello! Thank you very much for your patience in reporting the problem to us. We have arranged to contact you at support@adoebike.com, and I believe you will receive the relevant email soon.

We sincerely apologize for the trouble caused by the previous deletion of the discount code. This is indeed a mistake that should not have happened. We attach great importance to the problem you reported and will thoroughly investigate the matter and give you a satisfactory solution in the subsequent communication with you.

Please also pay attention to your inbox. If you have any questions during the process of checking the email, or if you do not receive the email in time, you can contact us again at any time. Once again, I apologize for the inconvenience caused to you and hope to solve your problem properly as soon as possible.

Best wishes!

ADO EBIKE SUPPORT

Svar fra ADO E-Bike

Oppdatert: 12. feb. 2025

Dear Customer:

Hello! We are very sorry to hear that you encountered such a situation and brought you an unpleasant experience. We fully understand your request for replacement of new parts, and the workshop inspection is the process to ensure that the problem is properly resolved.

If you have any questions during this period, or if the workshop provides further information, please let us know at any time. You can also update the order number or message here, and we will also take the initiative to contact you, thank you!

Best wishes!

ADO EBIKE TEAM

Svar fra ADO E-Bike

11. feb. 2025

Dear Customer:

Hello! Seeing you so frustrated, we sincerely apologize for the bad experience we brought to you. It is really unfair for you to have problems with the ado air 28 that you spent $1,500 on for two months.

We take your problem very seriously. In fact, we have contacted you through the after-sales window support@adoebike.com and proposed a solution for you. We have been actively dealing with your problem and have never slacked off. It may be that during the communication process, you have the illusion that we are not actively solving the problem. This is caused by our inadequate communication. I would like to express my deepest apologies to you again.

We understand your mood at the moment and understand your disappointment in us. But please believe that we will definitely follow up to ensure that the problem is properly resolved and give you a satisfactory explanation so that your bike can be restored to normal use. If you have any questions or ideas about the solution we proposed, you can always contact us through the after-sales window or reply directly, and we will answer and handle it for you as soon as possible.

Once again, we apologize for the inconvenience caused to you, and hope that you can give us another chance to let us prove our determination and sincerity in solving the problem.

Best wishes!

ADO EBIKE SUPPORT

Svar fra ADO E-Bike

15. feb. 2025

Hi Seraphim, thank you for your feedback! We're glad you love the design and performance of the carbon belt and brakes. Enjoy your rides!

Best regards,
ADO Ebike Team

Svar fra ADO E-Bike

Oppdatert: 14. feb. 2025

Dear Customer:

Hello! We feel deeply guilty and remorseful for the various problems you encountered in the process of purchasing our products. The situations you described have seriously affected your shopping experience, which is by no means the service and product quality we expect to present to you.

We are well aware that no matter how many explanations we give at this moment, it seems pale, but we sincerely hope to make up for the mistakes and solve your problems. Here, please provide us with the order number, and we will immediately arrange for someone to contact you to deal with all the problems you have reported in a comprehensive and in-depth manner. Whether it is the thread defects of the front fender screws, the scratches and deformation of the luggage rack, or the deformation of the rear tire and fender, as well as a series of minor defects such as brakes and handlebars, we will treat them equally and never shirk responsibility.

We express our sincerest apologies for the unpleasantness caused to you in the previous communication, especially for the fact that you did not respond in time after you expressed "surprise" at the solution. This is a serious mistake in our team's communication and collaboration. We have reflected on and rectified the relevant processes to ensure that similar situations will not occur again.

We have always been committed to providing customers with excellent products and services, but this time we have disappointed you. We will use practical actions to prove our determination to change. I hope you can give us another chance. I believe we can handle it properly and let you see our sincerity and efforts.

I hope you can provide the order number so that we can start processing as soon as possible. Once again, I apologize for the many inconveniences caused to you.

Best wishes!

ADO EBIKE SUPPORT

Hello, Marco, we have seen your update and we would like to contact you very much, but we don’t have your information and cannot contact you. You can send us your order number and we will contact you by searching your associated email address based on your order number to solve your problem as soon as possible. Thank you!

Svar fra ADO E-Bike

24. jan. 2025

Dear Customer:
Hello!
We understand your concerns about the failure of the bottom bracket after 200 km of normal use. Since you did not purchase the bike through the ADO official website, we can provide you with technical consultation and parts replacement services.
However, regarding the reimbursement of the labor costs of the local bicycle shop, please communicate with the customer service "e-bikes direct" of the shop where you purchased the bike. Because the relevant fee policies may be formulated and implemented by them, we cannot directly handle this part of the fee reimbursement.
If you have any questions about technical consultation or parts replacement, please feel free to contact us and we will do our best to assist you in solving the problem.
Best Wishes!
ADO EBIKE Team

Svar fra ADO E-Bike

22. jan. 2025

Dear Customer:
Hello!
We would like to express our sincerest and deepest apologies for the series of bad problems you have encountered in the past month of using our electric bicycles. This is seriously contrary to our philosophy of always pursuing to provide customers with high-quality products and services. We are well aware that we have caused you great trouble and inconvenience, and we are deeply guilty for this.
None of these problems you reported can be ignored. We have attached great importance to it and quickly formed a professional problem handling team, determined to completely solve your problems. In order to handle your problems more efficiently and accurately, please provide your email address or order number. Once we obtain your relevant information, our specialist will contact you as soon as possible.
Whether it is a problem of hybrid mode error, frequent tire leakage, or insufficient number of screws during assembly, we will arrange professional technicians to follow up throughout the process. For the problem of missing screws, we will immediately reissue the required screws for you; for hybrid mode failures, technicians will understand the specific circumstances of the error in detail, and quickly diagnose and repair the problem with professional knowledge and rich experience; for tire leakage, we will arrange to check the tire condition. If it is determined to be a quality problem, we will replace the new tire for you in time to ensure that you will no longer be troubled by this in your subsequent riding.
Once again, we express our deepest apologies and sincerely hope to regain your trust and satisfaction through practical actions. If you have any other thoughts or questions before providing information, please feel free to contact us and we will serve you wholeheartedly.
Best wishes!
ADO EBIKE Team