Uitmuntende tevredenheid, niet alleen over de ADO air 28 zelf, die ik kocht als crowdfunding project op Indiegogo.com toen die uitkwam als nieuwe bike in 2023, maar eveneens van de superieure klanten... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Bicis bonitas pero una vez las montas te das cuenta de su terrible calidad. Estoy en proceso de realizar una devolución de la bici desde hace un mes. Me habían dicho que ya me habían hecho el ree... Vis mer
Selskapet har svart
2 Ado Air 20 Ultra 2026 gekauft. Die Räder lassen sich gut fahren, bis auf steile Anstiege ist die Leistung zufriedenstellend. Zur Langzeit Haltbarkeit können noch keine Aussagen getroffen werden. All... Vis mer
Selskapet har svart
Mam 56 lat i od dawna nie jeździłam na rowerze. Zakupiłam ADO 20 PRO bo jest składany, bo nie ma łańcucha tylko pasek dzięki czemu jest bezobsługowy. Umiałam go sama złożyć, świetnie wspomaga w jeździ... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
ADO EBIKE advocates the lifestyle of "Eco-friendly + Sports + Family", with "Lightness" as its brand soul and belt transmission + torque sensor + automatic transmission motor technology as its technical features. It offers high cost-effective folding e-bikes, city e-bikes, compact e-bikes, and fashionable ultra-light carbon e-bikes for global families. With the slogan "Cross Your City, ADO EBIKE", ADO EBIKE empowers users to ride through their cities and beyond.
Kontaktopplysninger
Ronsdorfer Str. 55, 40233, Düsseldorf, Tyskland
- www.adoebike.com
3,6
Middels
513 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 89 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Greet customer service
The throttle of my bike was stolen. I contact Ado-E-Bike.
They helped me very well and were very patient. Between al contact i also had my vacation en after weeks takings contact with them, they helped me again very wel.
Greets service and helpful
Greets ZM
9. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra ADO E-Bike
Dear Customer：
Thank you very much for your recognition and support. We are very pleased to know that our team was able to assist you when you encountered a problem. Your satisfaction is our greatest motivation! If you encounter any future issues with your bicycle, please feel free to contact us.
riding the ADO Air 20 is great
I’ve been riding the ADO Air 20 for a while now, and I can honestly say it has exceeded all my expectations. The bike itself is a perfect balance of design, comfort, and performance – lightweight, reliable, and a joy to ride.
But what truly sets ADO apart is their support team. Every single concern or request I had was handled promptly, with great attention to detail and genuine hospitality. It’s rare these days to experience such a high level of customer care, and it shows how much they stand behind their product.
I can only highly recommend both the ADO Air 20 and the company itself to anyone looking for not just a fantastic e-bike, but also a brand that truly cares about its customers. This is exactly what quality means – both in the product and in the support behind it.
21. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ADO E-Bike
Dear Colic Davor:
Thank you for your enthusiastic review and high praise! We are honored to learn that you are satisfied with the Air 20's design, performance, and our support team. Your support is not only a testament to our products, but also the greatest encouragement to our service.
We are always committed to providing meticulous and thoughtful service to every customer, and your approval is the best recognition of our work. If you encounter any problems with the bike in the future, please feel free to contact us.
Das verstehe ich unter Kundenservice!
Mit dem ADO 28 bin ja schon länger sehr zufrieden. Es leistet wunderbare Dienste. Aber wie ich unlängst ein Thema mit einer Einstellung der Software hatte wendete ich mich an den Support.
Meine Erwartung war nicht gerade hoch. Ich wurde jedoch rasch eines besseren belehrt.
Mir wurde mit biblischer Geduld geholfen, bis alles funktioniert hat.
Ich bin sprachlos mit welcher Hingabe und Freude ich behandelt wurde.
Nochmals vielen Dank an das Support Team!
25. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ADO E-Bike
Sehr geehrter Gerhard Kumer：
Vielen Dank für Ihre positive Bewertung und Unterstützung! Wir freuen uns, dass unser Team Ihnen bei Problemen schnell und zuverlässig helfen und Sie zufriedenstellen konnte. Ihre Anerkennung ist für uns eine große Ermutigung und motiviert uns, unseren Kunden stets einen noch besseren Service zu bieten. Nochmals vielen Dank für Ihr Vertrauen und Ihre Unterstützung!
Great after sales service
I am pleased with the bike that I bought from this company and their after sales service is very good.
Emails are responded to quickly and they are always very polite and helpful.
26. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ADO E-Bike
Dear EdRo:
Hello, thank you very much for your high praise and support! We are delighted to hear that you are satisfied with our bicycles and after-sales service. Your encouragement is our driving force. We will continue to provide the best service to every customer with courtesy, professionalism, and enthusiasm.
Terrible customer services…
I purchased an ADO air carbon for £1600 and after one weekend the wires in the frame became exposed and it would not close. I contacted them by email, chat and WhatsApp. The customer services team are slow to respond and when they do they do not complete the chat. I am still chasing to have the bike returned and a new one sent. Very poor service considering the price of the bike. I do not trust them at all.
25. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ADO E-Bike
Dear Scott Berman：
Thank you very much for taking the time to share your experience. We sincerely apologize for your unpleasant experience. We value every customer's feedback and take your concerns seriously. Please be assured that we will promptly review your situation and ensure a satisfactory resolution. We have arranged for a representative to contact you. Thank you again for your understanding and patience, and we look forward to providing you with better service.
Ich habe ein neues ado Air 20 20 bekommen…
Ich habe ein neues ado Air 20 bekommen für ein Gutschein.
22. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ADO E-Bike
Lieber Thomas Funk：
Hallo, vielen Dank fürs Teilen! Wir freuen uns, dass Sie Ihren Gutschein für den Kauf des Air 20 eingelöst haben und hoffen, dass Sie zufrieden sind. Bei Fragen oder für weitere Hilfe kontaktieren Sie uns gerne. Wir helfen Ihnen gerne weiter.
Niet bestellen bij dit Chinees…
Niet bestellen bij dit Chinees bedrijf!!! Besteld via de Decathlon site. Online beloven ze levertijd van 4 werkdagen. Na bestelling geen communicatie met ons over versturen. Uitendelijk zeggen ze dat het opsturen 3 weken gaat duren en zeghenndat ze een andere kleug willen aambieden. Omdat we de andere kleur niet accepteerden, hebben ze onze bestelling geannuleerd. Opnieuw besteld en we waren bereid om 3-4 weken te wachten. Na 5 weken nog fiets en geen communicatie. Toen zeiden ze dat de shipping companu onze fiets kwijt was. Dit wouden ze goed maken door de fiets weer op te sturen maar dan de pro versie. We gingen daarmee akkoord. En vervolgens gingen ze zonder een logische uitleg onze bestelling weer annuleren. Dus ni zijn we 1,5 maand verder, nog steeds geen fiets, ze blijven beloftes doen die ze niet nakomen en uiteindelijk annuleren ze onze bestelling. En op de site staat nog steeds leveetijd 4 dagen!....
18. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ADO E-Bike
Beste Nina Noordermeer：
Hartelijk dank voor uw waardevolle feedback. Onze oprechte excuses voor het ongemak dat u tijdens uw winkelervaring heeft ervaren. We stellen uw feedback op prijs en bieden onze oprechte excuses aan voor het ongemak dat dit u heeft bezorgd.
We hebben contact opgenomen met de betreffende medewerkers en werken actief aan een oplossing om ervoor te zorgen dat uw probleem adequaat wordt opgelost. U kunt erop vertrouwen dat we contact met u blijven opnemen en ernaar streven u zo snel mogelijk een bevredigende oplossing te bieden.
Nogmaals bedankt voor uw begrip en geduld. We blijven hard werken om onze service te verbeteren en kijken ernaar uit u in de toekomst een betere winkelervaring te bieden.
Ado e-bike are superb at customer…
Ado e-bike are superb at customer service. I purchased a bike from them last year which i’ve been very happy with so far. They wrote to me a few weeks ago and told me that they’d like to send me a cushion for my seat. I was really happy to hear about this as it’s definitely an improvement. I was sent the seat free of charge! If you’re looking for a fold up bike consider ado e-bike. You wont be disappointed. Both the product and the customer services are very good.
18. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ADO E-Bike
Dear Michael J:
Thank you very much for your high evaluation and support! We are delighted to hear that you are satisfied with our products and services, especially the complimentary saddle. Your recognition is our greatest motivation, and we will continue to work hard to provide every customer with high-quality products and attentive service.
If you have any future needs or suggestions, please feel free to contact us. We wish you happy riding and a wonderful life!
Really good service
Really good service! My engine had a malfunction and they send me a new one immediately! Really love this bike and nice to know that if something is wrong they are there to solve the problem aswell! Thanks alot!
15. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ADO E-Bike
Dear Dutch Infinity：
Thank you for your high praise. We are pleased to hear that you are satisfied with our service. Our team strives to provide timely and thoughtful support, and we are grateful to be able to help you. If you encounter any future issues with your bike, please feel free to contact us.
Nice new brand saddle for free
Nice new brand saddle for free - best Team ever! Thanks Lin 🙏🏼🥳👏🏼
14. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ADO E-Bike
Dear Artem Akmolov：
Thank you very much for your positive feedback. We are glad you enjoyed the gift we gave you and appreciate your support and trust. If you encounter any problems with your bike in the future, please feel free to contact us.
Highly recommended- fast communication…
Highly recommended- fast communication if there are any issues.
12. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ADO E-Bike
Dear Michael Sellers：
Thank you very much for your feedback and recommendation. If you have any questions during use, please feel free to contact us and we will assist you as soon as possible. Happy riding!
Great customer service
I am delighted with the customer service! I bought my bike 2 years ago—great bike—and now they offered me a new and better seat plus seat cushion for free! Even delivery was free.
That's what I call great customer service.
12. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ADO E-Bike
Dear Franz Fußgänger：
Thank you very much for your high evaluation! We are delighted to hear that you are satisfied with our products and services. Your support is our driving force for continuous improvement. If you encounter any problems with your bicycle in the future, please feel free to contact us.
La mia edo air 28 va bene,l'unico…
La mia edo air 28 va bene,l'unico problema sta nel display che mi da error 02 e non riesco in nessun modo a togliere tale errore. Questo è avvenuto dopo aver ripristinato il freno posteriore aggiungendo olio per via della corsa freno troppo lunga.Cosa devo fare per togliere tale errore. Grazie
12. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ADO E-Bike
Gentile Cliente Pasinato Olinto:
Ciao, ci scusiamo per l'inconveniente e la ringraziamo per il suo feedback. Per assisterla al meglio nella risoluzione del problema, la preghiamo di lasciare il suo indirizzo email o di contattare direttamente il nostro team di assistenza post-vendita all'indirizzo support@adoebike.com. Il nostro staff la assisterà il prima possibile. Grazie per la comprensione e il supporto!
Really good service
Really good service. Quick and in time!
Response to an inquiry comes very promptly.
5. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ADO E-Bike
Dear Dirk Groß:
Thank you very much for your high evaluation! We are delighted to hear that you are satisfied with our service. Your support is our driving force, and we will continue to work hard to provide you with an even better experience.
Have two bikes from ADO
Have two bikes from ADO, I definitely recommend there products.
4. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ADO E-Bike
Dear Rafael Freitas:
Thank you for your support and recognition! Your satisfaction is our greatest motivation. We will continue to work hard to provide you with even better products and services. If you have any suggestions or need any assistance, please feel free to contact us. Happy riding!
I recently had two bikes returned to…
I recently had two bikes returned to ADO. One that I purchased and the other a replacement for the defective first one. The second one was also defective. I was told that my money would be returned within 3 days of them receiving the bikes. Lin was their main support representative who I have been dealing with. He told me in an email that my money would be refunded within 3 business days of receiving the bikes.
They picked up the bikes on July 18th from my home in Japan. It is now August 3rd. So a little over 2 weeks has passed and no refunded money nor response from ADO.
I believe Lin deceived me again just as he did in my past dealings with this company. I posted two previous reviews about this company, which have for a vague and unknown reason, been taken down by Trustpilot.
Do not trust ADO bikes if you live in Japan!
18. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra ADO E-Bike
Dear Keith：
Thank you very much for your feedback. We sincerely apologize for the inconvenience this has caused you. We value your feedback and understand your frustration. After verification, your refund has been processed. Thank you again for your patience and understanding. We will continue to improve our service to prevent similar issues from occurring in the future. We wish you a happy life!
There service really sucks I was an…
There service really sucks I was an expecting from them literally not even worth of recommendation. Only will give them one over five stars
9. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra ADO E-Bike
Dear Miles Viaan:
Hello, I'm very sorry for giving you such an unpleasant experience. We attach great importance to your feedback. Please tell us in detail about the problems we encounter. We will provide you with solutions as soon as possible, or please provide us with contact information or take the initiative to contact us. We will definitely provide you with satisfactory solutions and strive to improve your experience. Thank you for your valuable comments, we will continue to improve and look forward to winning your trust.
Bought ADO A20
Bought ADO A20. Multiple issues, firstly the tube of the rear wheel had to be replaced few months after use, then had to change it almosty monthly until I changed the tyre which was the problem. The Motor hub has a very fragile cable which caused problems until it eventually stopped working. Not easy to fix in UK as no stores except in London. Had to buy a different rear wheel which was cheaper and seems to work well.
25. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra ADO E-Bike
Dear Mohammed：
Thank you for sharing your experience. We are deeply sorry for the inconvenience and trouble you encountered when using ADO A20. If you encounter any problems with the bicycle, please feel free to contact our customer service team. In order to help you better solve the problem, please send an email to our customer service email (support@adoebike.com) and we will provide you with a solution as soon as possible. Thank you again for your feedback, we will continue to work hard to improve our products and services and look forward to bringing you a better experience.
what a great team
the help and support i recived during my struggle to understand how to use the app was brilliant i cannot praise the team highly enough what a great company with great products i would recomend you to all
22. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra ADO E-Bike
Dear Tony Berrill:
Thank you very much for your warm evaluation and recognition of us! Your support and encouragement are the greatest motivation for us to keep moving forward. We will continue to work hard to provide every customer with high-quality products and considerate services. Thank you very much for your recommendation, and we look forward to your continued enjoyment of our bicycles!
Not received order in time, no refund
I only ordered the pro 20 because the website stated it was in stock and would be shipped in the next 1 to 2 days. nearly 5 days on the responses to my emails have been patchy and unhelpful. I have requested to cancel and refund my order but this was ignored. They just confirmed shipping and gave a bogus tracking number that doesn't exist.
18. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra ADO E-Bike
Dear Selina Jones：
Hello, thank you for your feedback. We apologize for the inconvenience. We will immediately check your order and contact you as soon as possible to help you resolve the issue. Your feedback is very important to us, and we will strengthen communication and service quality to ensure that similar situations do not occur again. Thank you for your understanding and patience. If you have any other questions, please feel free to contact our customer service team.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.