Whisky Auctioneer Anmeldelser 

Top class service, as always.

Very professional quick to reply and very helpful, payment made on time. Will look to sell more bottles with this in the futur.

Excellent service and smooth transaction process. My bottle sold for more than I originally paid at auction, but after buyer and seller fees the overall investment result was negative. Great platform for collectors, but investors should pay close attention to the full fee structure.

Professioal in any way, shipping, price, service

Fantastic service start to finish. Great result for my bottle and smooth payment process of funds to my account. Will sell again!

Always provide a very friendly and helpful service..

Professional passionate and knowledgeable staff

[Final Update: Whiskey Auctioneer went above and beyond to resolve the problem for their end. Very happy with customer service]

[Update: Whisky Auctioneer has since worked with me to reach a resolution. While we were unable to reach 100% agreement, they have agreed to take steps to address the situation. I am satisfied with the path forward given both parties made compromises. I appreciate them engaging further after escalation. The team I spoke with were polite and professional. We have a path forward but still needs to be executed. I will be more than happy to update this review again once the process is fully completed.]

Bought a Hibiki 17 Phoenix through Whisky Auctioneer and was very disappointed.

The bottle arrived with a noticeably low fill level that was not clearly represented in the listing photos. While they claim it was “visible,” in reality the angle of the images made it very difficult to accurately assess — I only realized how low it was once I had the bottle in hand.

I raised this with them, but they refused any resolution and relied on “sold as seen.” What’s frustrating is that even their own team initially said the fill level appeared consistent with other bottles, which shows how unclear the photos actually were.

At this price point, I would expect something as important as fill level to be clearly shown.

They claim to assess fill level of bottles in their policy but after beeing handed around to 6 different members of their team in email correspondance with different answers every single time, it became clear theri team had no idea. Would strongly advise against purchasing any bottles of significant value from them. They do not back their own quality metrics and the responses I received from customer service validates that. Use another auction house

WARNING! BEWARE !
Il mese scorso ho dovuto ricorrere all’avvocato. Interi ordini NON CONSEGNATI dopo aver pagato spese di spedizione e di assicurazione per centinaia di sterline. Altre singole bottiglie trattenute indebitamente in “storage” senza avere la minima spiegazione alle mie e-mail e quelle scritte dall’avvocato: nessun documento formale, nessun elenco delle bottiglie in “storage”, nessun documento di spedizione.
Ho subíto un attacco digitale con centinaia e centinaia di messaggi di pagamento (SENZA alcun MOTIVO).
Su suggerimento di associazione consumatori ho richiesto spiegazioni, ma non riesco ad avere rassicurazioni sulla gestione dei miei dati personali.
I suggest everybody to be extremely careful !!!!!!!!

From the initial registration until I received my whiskey bottles, it was easy and without surprise. The registration process was handled electronically and by a courtesy phone call. The bidding was easy enough to understand. The final pricing was clear, even with the tarriffs added on (I am based out of the US). When my bottles arrived a week or so after the auction, they were exactly as advertised. Very pleased overall.

Not great price expensive fees and very slow payment nearly a month

Quality auctioneers, great selections, easy to use website and fantastic customer service

As always a first class service, easy to use web page.
Delivered on time. Kept informed of delivery

Very good support, best and large selection of whisky.

Quick, convenient and kind.
I can find bottles I want to get easily.
I've been using several whisky auction sites but Auctioneer is the best so far.
I get mine 2 days safely after payment from overseas.

Super item, well packaged and promptly dispatched; good website great people to deal with; what's not to like? A**!

All transactions vent smooth and quick.

Shipping prices have gotten stupidly expensive. Communication is atrocious. Multiple requests to ship bottles and there is not invoice or record of what is shipped and what isn’t.