I really enjoy your website's auctions; there's always a wide variety of items. However, I find the shipping costs quite high because I have to ship everything back to Hong Kong each time. When I buy... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Purchased a rare bottle for a friend’s birthday. The website did state multiple time that there would be extra cost. Shipping and duties, doubled the price of the bottle. Unfortunately I j... Vis mer
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A good service, except: - not transparent on the post hammer additional costs for EU lots (these are more than double UK lot extras. They couldn't even explain one line item added by their cour... Vis mer
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Prompt responses to my emails. Advice on valuation of the bottles was very accurate. Collection of bottles very smooth. I did find that the website auction bidding was sometimes out of sync with... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Kontaktopplysninger
PH1 3FN, Perth, Storbritannia
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4,3
Enestående
363 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Whisky Auctioneer
Hi,
Wow! What an incredible review, thank you so much for taking the time to share!
Megan L
Always the quickest auction house to…
Always the quickest auction house to ship and packaged very well
Pleasure using their platform
7. juli 2026
Svar fra Whisky Auctioneer
Hello,
Thank you so kindly for taking the time to share your experience. Megan L
Svar fra Whisky Auctioneer
Hi there,
Thank you so much for taking the time to share your experience. We hope to see you at another auction soon.
Megan L
Svar fra Whisky Auctioneer
Hello,
We're thrilled to hear about your experience, thanks for taking the time to share!
Megan L
Not well packaged/protected
Shipping to USA did take awhile, longer than if buying from an UK shop directly. However, the packaging/wrapping protection of the bottles were very minimal and I was pleasantly surprised nothing broke.
11. juli 2026
Svar fra Whisky Auctioneer
Hi there,
Thank you for your feedback. We're sorry the delivery took longer than expected. As an auction house shipping internationally, we follow strict compliance procedures which can mean longer transit times than some retailers. However, we are pleased your order arrived safely.
Our packing methods have been developed over many years to provide effective protection while avoiding unnecessary packaging waste, we really appreciate your comments and will take them on board. If you'd like to share any further feedback on the packaging, our Client Services team would be happy to hear from you.
Thanks, Megan L
Svar fra Whisky Auctioneer
Hello,
Thank you for your review. We are thrilled to hear about your experience with our team.
Megan L
All is perfect.
10. juli 2026
Svar fra Whisky Auctioneer
Hi there,
Thank you so much for such a great review - we hope to see you at another auction soon!!
Megan L
Misleading pictures (resolved quickly)
They are normally very good but on this occasion the pictures were misleading compared to the product which was received. They omitted the damage and tears to the packaging. Following up from my recent experience, they were quick to investigate the issue, acknowledge it with an apology and resolve it.
8. juli 2026
Svar fra Whisky Auctioneer
Hi Rachel,
Thank you for your review, we appreciate your feedback. I understand my colleague has been in contact to discuss this further and we have managed to resolve this appropriately for you. Megan L
Too much required on fees.
Too much required on fees.
The total cost of 3 bottles were 270 GBP, but the extra payments required for delivery and service fees exceeded 180 GBP.
9. juli 2026
Svar fra Whisky Auctioneer
Hi there,
Thank you for your feedback. We're sorry to hear you were disappointed with the fees. We aim to be transparent about all charges throughout the auction process, and we appreciate you taking the time to share your comments.
Megan L
Grabbing and mean spirited.21 days to…
Grabbing and mean spirited.21 days to shift your bottle or storage charge taken from your bank without notice.Shamefull.Other websites like whisky hammer are getting my bids now and are beating you hands down.Bad luck for the future.
7. juli 2026
Svar fra Whisky Auctioneer
Hi Mr Jennings,
Thank you for your review and we're sorry to hear you are disappointed. I have tried to give you a call to discuss this further. If you could give us a call back at your earliest convenience we would so appreciate it.
Thank you in advance, Megan L
Great service
9. juli 2026
Svar fra Whisky Auctioneer
Hi there,
Thank you for your feedback, we really appreciate the comments.
Megan L
Svar fra Whisky Auctioneer
Hi there,
Thank you very much for sharing your experience.
Megan L
The storage fee is way too higher or…
The storage fee is way too higher or even highest in all my other companies wine and whisky storage. The management and the system of the stock is chaos. From beginning when they change the new system then some of my important whisky were missing in my stock list and luckily I found it and informed them to correct it but when I order to ship those whisky then after more than 3 weeks later they inform me two bottles are missing. So I feel this is not a reliable company that charges too high storage fee with chaos management. But finally they said they are willing to refund those whisky costs, shipping cost, insurance and storage fee I did paid, and hope they really will pay.
9. juli 2026
Svar fra Whisky Auctioneer
Hi there,
Thank you for your feedback. We're sorry that this experience did not meet your expectations. Following a full review, we identified an issue with these bottles from your order and we've arranged to refund the cost of the bottles along with the associated fees. While situations like this are very rare, we appreciate you bringing it to our attention and giving us the opportunity to resolve it. We hope our response and actions have helped address your concerns.
Megan L
Item was exactly as advertised
Item was exactly as advertised. Shipping costs to USA were extremely expensive. That's my only drawback.
7. juli 2026
Svar fra Whisky Auctioneer
Hi there,
We really appreciate you taking the time to leave your review.
Megan L
Svar fra Whisky Auctioneer
Hi Pawel,
Thank you so much for your review, we are so pleased you are happy with your order!!
Megan L
I use several different auction sites…
I use several different auction sites and I find that Whisky Auctioneer has the easiest site to navigate, where some sites are dare i say poor.
8. juli 2026
Svar fra Whisky Auctioneer
Hi there,
Thank you so much for leaving such a great review. We hope to see you at another auction soon!
Megan L
Mainly Effective
A good service, except:
- not transparent on the post hammer additional costs for EU lots (these are more than double UK lot extras. They couldn't even explain one line item added by their courier)
- the EU to UK courier is a contact free operation that doesn't explain anything either
- UK lots delivered to UK are a model of transparency and efficiency by comparison.
- ludicrously dragged out auction close (all thousand plus lots must be static before any lot closes) individual closes per lot would be much less inconvenient. Their method leaves one hanging on the website for hours of uncertainty compared to short closes close to the advertised deadline with competitors.
- minor bug in the auction software causing incorrect winning bid display
They routinely list material of interest. I will happily use again despite my reservations while this remains so.
8. juli 2026
Svar fra Whisky Auctioneer
Hi Jon,
Thank you for taking the time to leave your feedback. We so appreciate you highlighting both the positives and the areas where you feel we could improve. We understand your frustrations, particularly around the auction closing and your delivery experience, and we're sorry these affected your overall experience. We will ensure this is fed back to all relevant teams. Thanks again for your support, and we hope to welcome you back to future auctions.
Megan L
Buyer from Hong Kong
I really enjoy your website's auctions; there's always a wide variety of items. However, I find the shipping costs quite high because I have to ship everything back to Hong Kong each time. When I buy whisky from other websites, their express delivery prices are only a third of yours. I hope you can consider this aspect!
8. juli 2026
Svar fra Whisky Auctioneer
Hi there,
Thank you so much for your review. We absolutely understand this frustration and always want to achieve the best shipping costs for our customers. Rest assured we will pass this to our logistics teams for feedback. We so appreciate your custom.
Megan L
Fast and responsive
7. juli 2026
Svar fra Whisky Auctioneer
Hi there,
Thank you so much for leaving your feedback, we so appreciate you taking the time to review.
Megan L
Svar fra Whisky Auctioneer
Hi Anthony,
Thank you so much for your review. We take great pride on our auction and logistics teams, post auction, to ensure orders are carefully packed and safely on their way to you as quickly as possible. We hope you enjoy your order!
Megan L
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