Great selection of quality bags. Styles, colours, prices are great. Wonderful service from Jo at the Cannock Outlet on Friday evening 17th July. This is the 2nd purchase from her and really appreciate... Vis mer
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Went into your store at the ashford designer outlet and what a lovely experience it was. Beautiful shop-and lovely window designs. Lovely and clean too. Your staff were both helpful and very friend... Vis mer
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Everytime I visit , I always purchase a bag and the customer experience I receive from Dan, the manager is always exemplary We come up every other year and he still remembers us Never pushy, just... Vis mer
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Ordered a purse on 18th November and not received . No confirmation its been sent and no customer services phone number. I've emailed a week ago and also sent an enquiry form to their customer servic... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
The Paul Costelloe Handbag Collection Irish-American designer Paul Costelloe, a celebrated name in British and Irish fashion, brings his artistic vision to the world of leather handbags and accessories. His collections reflect a balance between timeless craftsmanship and modern design, crafted in collaboration with master artisans and expert technicians from his London studio to his family-run workshop in Ancona, Italy. Every piece embodies the brand’s hallmark — exceptional quality, refined texture, and effortless comfort. Educated at the prestigious Chambre Syndicale de la Haute Couture in Paris, Paul’s career spans fashion capitals from Paris to Milan and New York. As the former personal designer to Diana, Princess of Wales, and a fixture at London Fashion Week for over three decades, his legacy is rooted in artistry, precision, and an unwavering pursuit of excellence. The Paul Costelloe brand celebrates the beauty of fine tailoring and accessible luxury. Each handbag captures this philosophy — designed with meticulous attention to detail, guided by Paul’s creative direction, and crafted to accompany modern life with enduring elegance. The Essence of Paul Costelloe Handbags At the heart of every Paul Costelloe handbag lies a story of family, craftsmanship, and design that transcends trends. For more than 30 years, this family-owned brand has flourished under Paul’s vision, creating handbags that merge artistry with wearability. Drawing from his experiences across the world’s fashion capitals, Paul returned to his roots to build a label that embodies sophisticated elegance. The opening of his flagship store in Knightsbridge marked a new chapter in a distinguished career, showcasing collections that seamlessly unite practicality and style. Looking Ahead Guided by a legacy of craftsmanship and innovation, Paul Costelloe continues to shape the evolution of modern luxury. Each handbag is more than an accessory — it is a statement of artistry, purpose, and timeless design.
Kontaktopplysninger
Storbritannia
- Sales@paulcostelloebags.com
- paulcostelloebags.com
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Great bags and lovely staff
Great selection of quality bags. Styles, colours, prices are great. Wonderful service from Jo at the Cannock Outlet on Friday evening 17th July. This is the 2nd purchase from her and really appreciate the lovely customer service.
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Paul Costelloe Bags
Hi Mrs DB,
Thank you for taking the time to leave such a lovely review! We are so pleased to hear that Jo was so welcoming and helpful.
We hope you enjoy your purchase and look forward to seeing you again soon!
Warmest regards,
The Paul Costelloe Team
Visited the mcarthur glen store
Visited the mcarthur glen store. Staff are always lovely and helpful but not pushy. Lovely bags which last, thank you
19. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Paul Costelloe Bags
Hi Winny,
Thank you for your lovely review! We are so pleased to hear that our staff are consistently welcoming and helpful and that you enjoy the range of bags on offer.
We look forward to welcoming you again soon!
Warmest regards,
The Paul Costelloe Team
Worth a visit
Have always been a customer for Paul Costelloe the quality of the bags and purses they sell are lovely they last for years and are good for the price Cannock outlets the customer service you get from when u walk in is grate especially from Jo who is lovely and very welcoming and will always help you find exactly what ur looking for all the staff are lovely and I will definitely be continuing to shop hear in the future as staff and products are grate
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Paul Costelloe Bags
Hi Megan,
Thank you for your lovely review! We are so pleased to hear that you had such a great experience at our Cannock store and Jo was especially welcoming. Your support really means a lot to us!
We look forward to welcoming you again soon!
Warmest regards,
The Paul Costelloe Team
Went into your store at the ashford…
Went into your store at the ashford designer outlet and what a lovely experience it was.
Beautiful shop-and lovely window designs. Lovely and clean too.
Your staff were both helpful and very friendly. I purchase 2 beautiful bags and can see I will be making more purchases as Christmas approaches. Thank you to your ashford store manager Dan, he was so helpful.
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Paul Costelloe Bags
Hi Emma,
Thank you so much for taking the time to leave such a lovely review! We are so glad to hear you enjoyed your experience at our Ashford store and that Dan was able to help you find what you wanted.
We hope you enjoy your new bags and look forward to welcoming you back soon!
Warmest regards,
The Paul Costelloe Team
Paul Costelloe Colourful Magic
Always a pleasure to shop at Paul Costelloe, the products are gorgeous and in fabulous colours and the staff (Lara on this occasion) are always friendly, welcoming and helpful. Walking into the store brings a smile!
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Paul Costelloe Bags
Hi Kate,
Thank you for leaving such a lovely review! We are so pleased to hear that you enjoy visiting our stores and that Lara made your experience so welcoming.
We look forward to welcoming you again soon!
Warmest Regards,
The Paul Costelloe Team
We had a good time
We had a good time, liked the bags and Lara was really sweets and helpful. Thank you so let us know if we make it to the draw
27. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Paul Costelloe Bags
Hi Reshma,
Thank you for your lovely review! We are so pleased to hear you had a great shopping experience and that Lara looked after you so well.
We look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
Excellent Customer Service
Everytime I visit , I always purchase a bag and the customer experience I receive from Dan, the manager is always exemplary
We come up every other year and he still remembers us
Never pushy, just helpful and very professional
Well done Dan
Millie with the blue raybans lol
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Paul Costelloe Bags
Hi Millie (with the blue ray-bans),
Thank you so much for your lovely review! We're so pleased to hear that Dan provided such great assistance in store and made your visit smooth and enjoyable.
We hope you enjoy your new bag and look forward to welcoming you again soon!
Warmest regards,
The Paul Costelloe Team
Beautifully made leather bag which I love.
My handbag arrived very quickly, is really beautiful leather for the price and I absolutely adore it.
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Paul Costelloe Bags
Hi Ishbel,
Thank you so much for your lovely review. We’re delighted to hear how much you adore your new handbag! It’s wonderful to know it arrived quickly and that you’re so pleased with the quality of the leather.
We really appreciate your support and hope you enjoy carrying your new bag for many years to come.
Warmest regards,
The Paul Costelloe Team
Ashford Outlet - Great variety of bags and excellent service
Visited the Ashford Outlet today and had great service from Lisa B who was knowledgeable, professional and friendly on the particular style of bag I was looking for. I have purchased previously in the past and the bags are such good value made of good quality leather and long lasting. I was very happy with my Roasalie purchase today. Excellent value as well.
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Paul Costelloe Bags
Hi Frances,
Thank you so much for taking the time to leave such a lovely review.
We are delighted to hear that you had a great experience at our Ashford Outlet and that Lisa was able to help you find the perfect bag. It is wonderful to know that you continue to enjoy the quality and value of our products, and we hope you love your new Roasalie bag.
We look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
Pretty Paul Costello Boutique
👜👝My mother and I often visit this shop at McArthur Glen in Cannock.
The store is always well stocked and beautifully laid out with such gorgeous products ranging from leather bound notebooks to jewellery and cosmetics bags. The sales ladies are always well-mannered, friendly and helpful.
Such a pleasure to shop there!!👝👜
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Paul Costelloe Bags
Hi there!
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you enjoy visiting our McArthurGlen Cannock store and that you appreciate the wide range of products and welcoming atmosphere.
It is especially lovely to hear such kind words about our team. We are so pleased they continue to make your shopping experience enjoyable.
Your support means a lot to us, and we look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
Absolutely amazing service was a lovely…
Absolutely amazing service was a lovely lady taht helped me and gave me loads of help will be definitely be going back for Christmas!
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Paul Costelloe Bags
Hi Imogen,
Thank you for taking the time to leave such a lovely review. We are delighted to hear that you received such amazing service and that our team member was able to help you so much during your visit.
Your support means a lot to us, and we look forward to welcoming you back!
Warmest regards,
The Paul Costelloe Team
Great quality products
Purchased a weekend bag, washbag and backpack. Great quality products and looking forward to using them
6. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Paul Costelloe Bags
Hi Dan,
Thank you for taking the time to leave a review. We are delighted to hear that you are pleased with the quality of your weekend bag, washbag and backpack.
We hope you enjoy using them and thank you for choosing Paul Costelloe!
Warmest regards,
The Paul Costelloe Team
Good Product, Poor Customer Experience
2/5
The bag itself is good and matches the description and photos on the website. The quality appears to be as advertised, so I have no complaints about the product itself.
Unfortunately, the overall purchasing experience was very disappointing.
The advertised delivery timeframe was 2–14 days, but my order took almost 3 weeks to arrive. Delays can happen, but the main issue was the complete lack of communication and shipment visibility.
The tracking information provided through the website was essentially useless for the first two weeks, and the Shop app, which the company actively encourages customers to use for tracking, never provided any meaningful shipping updates either.
To make matters worse, I contacted customer service through both the website contact form and email and received no response at all. Not even a basic update on the status of my order.
In the end, the product arrived and is as expected, but the customer service, tracking experience, and delivery communication were among the worst I have experienced when ordering online.
I hope the company improves these aspects, as the product itself deserves a much better purchasing experience.
Until the company improves its customer service and shipping experience, I would strongly recommend purchasing through retailers such as Amazon or Zalando instead of ordering directly from the official website. While the range of products may be smaller, the overall buying experience is likely to be far more reliable and transparent.
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Paul Costelloe Bags
Hi Francesco,
Thank you for taking the time to share your feedback. While we are pleased to hear that you are happy with the quality of your bag and that it met your expectations, we are very sorry that the overall purchasing experience fell short.
The delay in delivery, lack of shipment visibility and tracking updates you experienced are not the standard of service we aim to provide. We completely understand your frustration and appreciate the impact this had on your experience.
Your comments have been forwarded to our sales team for review. We sincerely apologise for the disappointment caused and thank you for your patience.
Warmest regards,
The Paul Costelloe Team
Thank you to Emma at the Mcarthur Glen…
Thank you to Emma at the Mcarthur Glen store near Cannock. So helpful and kind.
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Paul Costelloe Bags
Hi Helen,
Thank you for taking the time to leave such a lovely review. We are delighted to hear that Emma at our McArthurGlen store near Cannock was so helpful and kind during your visit.
We really appreciate your support and hope to welcome you back again soon!
Warmest regards,
The Paul Costelloe Team
This bag is the usual excellent quality…
This bag is the usual excellent quality and style that I expect from Paul Costello. This was the first time that I have bought from the website rather than a shop and i was not disappointed. The bag was well packaged and arrived quickly.
17. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Paul Costelloe Bags
Hi Elaine,
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that your first experience ordering through our website lived up to the quality and service you expect from Paul Costelloe.
Your continued support means a great deal to us, and we hope you enjoy your new bag!
Warmest regards,
The Paul Costelloe Team
Fine product fairly prompt delivery
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Paul Costelloe Bags
Hi Roger,
Thank you for taking the time to leave a review. We really appreciate your support and hope you enjoy your product. We look forward to serving you again in the future!
Warmest regards,
The Paul Costelloe Team
Great customer service & products
Love this shop over the years we have bought bags, passport holders, Purses all great quality and cime back for more. The service from the colleagues is always great. This occasion i asked for 2 products i couldn't see intially and i was directed in person by Jo who checked stock and colours and mentioned other products. This kind of personal service and friendly approach was great. We left happy and will return in future. James & Catherine.
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Paul Costelloe Bags
Hi James,
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you and Catherine have continued to enjoy our products over the years and that this recent visit was such a positive experience.
It’s wonderful to know Jo was able to help you find the right products and provide the personal service we strive for. Your continued support means a great deal to us, and we look forward to welcoming you both back again soon.
Warmest regards,
The Paul Costelloe Team
Customer service acted quickly
Following my complaint about a problem with my bag I am so pleased to say I had a telephone call straight away and after providing images, a full refund is being provided
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Paul Costelloe Bags
Hi Raffi,
We’re very sorry to hear about your experience. This is not the usual standard of product we aim to provide.
We have been experiencing some issues with our emails this week, so we sincerely apologise if your previous messages were missed. Your case has now been forwarded onto our sales team, who are aware of the issue and will work to get this resolved for you as quickly as possible.
Thank you for your patience and understanding.
Warmest regards,
The Paul Costelloe Team
Order not fulfilled
Order not fulfilled, messaged to ask for an update and no update was given just a refund. Very disappointed
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Paul Costelloe Bags
Hi Lynsey,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how disappointing this must have been.
We apologise that you did not receive the level of communication and service you expected from us. We have forwarded your comments onto our sales team so this can be looked into further.
We sincerely apologise again for the inconvenience caused.
Warmest regards,
The Paul Costelloe Team
I absolutely love Paul Costelloe bags
I absolutely love Paul Costelloe bags. I discovered the brand a few years back and the quality is just amazing. I’ve used the same bag for work for years and it’s still intact. I went today looking for a small purse and Lisa helped me find the perfect one. All the staff is always very helpful but not pushy!
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Paul Costelloe Bags
Hi Mrs Beavon,
Thank you so much for your lovely review and for your continued support over the years. We are delighted to hear how well your bag has lasted and that the quality continues to impress you.
It’s also wonderful to hear Lisa helped you find the perfect purse and that the team always makes your visits such a positive experience.
We look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
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