Webhelp Anmeldelser 161

Had my interview with Webhelp - Glasgow in December during which I was totally transparent with the company about an upcoming surgery I was awaiting a date on. I was told this was ok and that they would accommodate this. When I was offered the role I again reminded them of this and again was reassured.
I completed my 4 week training during which I had got my date through and was told it would be ok as it would be after I had completed all training. After my surgery I was given a sick line and told strictly by my surgeon that I couldn’t work for at least 2 weeks until I was assessed again and cleared, this is where managers attitudes totally changed with me. I was receiving threatening emails and voicemails about returning to work and when I eventually did managers where extremely rude and pushy about me meeting well above targets as my 2 weeks off was “affecting numbers” which I had to make up for. eventually due to the stress I chose to hand in my notice instead. For the past 6 months I have been emailing asking for arrangements to be made for my WFH equipment to be collected by a courier and the company still have failed to do this, instead they have charged me over £400 for it which I find totally despicable considering I have proof to show that I have tried to make the arrangements and it’s Webhelp themselves that have failed. I was advised by HMRC to contact payroll to have this money refunded to me however when I have contacted the company to ask for a contact within payroll they are now ignoring me!
Managers and people support team are also choosing to ignore reference requests from new potential employers which I find so unprofessional.
AVOID THIS SHAMBLES OF A COMPANY!

Iniziamo male, non mi sono canditato e neanche la maggior parte dei miei colleghi, con Di.Gi che chiama insistentemente xchè non ha nessuno che vada, diciamoci la sincera verità. Prima ti propongono un lavoro per un azienda di trasporti, poi fai un altro colloquio e ti accorgi che qualcosa non va, ti rendi conto del tutto quando fai un test, da li ti rendi conto del lavoro che dovrai fare. Test al quanto fasullo, perchè trovi tutto su internet, anche come si scrivono le parole in italiano, io l'ho fatto a casa e pur avendo sbagliato gran parte delle risposte mi hanno preso. Quindi si trovano a corto di schiavi. Ok, accetto, perchè al lavoro non si dice di No. Iniziamo con un corso che dura un mese, senza rimborso spese, e non puoi fare assenze (ti chiedono anche se hai intenzione di fare viaggi). Non mi hanno saputo dire quale sia lo stipendio, mi è stato detto, vallo a vedere su internet. Per ora siamo pecore da macello. Già mi puzza di bruciato.

I got fired from working with PHILIPS Hue in Denmark via Concentrix + Webhelp because I asked if we can have a Palestinian cause to vote for in the company xmass donation competition.

They say the question drives antis3mitic politics.

They also denied me to work from another city where they have an office while my mom was in the hospital due to company wide security measures AND then two weeks later, they allowed a Nordic born person to go to a summerhouse in a Swedish forest and work there with her family.

This company is corrupt and should have been closed down many years ago. An employee who was not paid properly told management that they would have the company’s audits reviewed, and only then, did they swiftly pay the monies due. They are most definitely fraudulent, and there are many secrets that they are keeping from their employees.
During my time there, so many employees had to take up issues with payroll of not being paid their proper monthly income. They are deceitful in that they hardly ever pay the proper wage you as an employee are due. Furthermore, operations managers and employees in higher ranking management positions are paid monthly incomes of 50k or more, whilst the average call centre agent makes around 11k.

Azienda ottima per quanto riguarda condizioni contrattuali,invece relativamente al personale coinvolto nelle gestioni più importanti dell'azienda,ovvero reclutamento del personale,team leader,addetti alla contabilità buste paga etc, purtoppo non sono in linea con gli standard aziendali,almeno per quanto riguarda la sede di Pescara. La stessa Webhelp presente in altri paesi d'Europa,funziona molto meglio su tutti i versanti.
L'ambiente piacevole ma ahimè si respira aria di college!

This company needs to pay better (at least double what they pay now for German speakers for example) an offer more benefits to employees, instead of pooling all the money to the top people who don't help out the agents at all..

Poor company I worked on the Tiktok what is the content moderation People in management are bullies ops mangers they don't give a crap about their employees

Ich habe die firma bewertet die haben meine Kommentare löschen lassen ICH DACHTE IHR SEIT TRANSPARENT HAHAHAHA SO EINE LÜGE SCHAUT UNTEN SIEHT ICH MEINE LIEBEN KOLLENE WIE VERLOGEN DIE SIND

Um sicherzustellen, dass unsere Community den Bewertungen auf Trustpilot vertrauen kann, halten wir unentwegt Ausschau nach auffälligen Aktivitäten. Dies tun wir durch den Einsatz spezieller Software, mithilfe unseres spezialisierten Content-Integrity-Teams oder mittels einer Kombination aus beidem.

Im vorliegenden Fall wurde Ihre Bewertung zu als verdächtig eingestuft, da wir ihre Echtheit nicht verifizieren konnten. Wir haben Ihre Bewertung daher von unserem Portal entfernt.

Obwohl wir davon überzeugt sind, dass dies die richtige Entscheidung ist, ist uns auch klar, dass wir manchmal falsch liegen. Sollten Sie der Ansicht sein, dass hier ein Irrtum vorliegt, kontaktieren Sie uns bitte, indem Sie auf diese E-Mail antworten, und ein Mitarbeiter unseres Content-Integrity-Teams wird den Sachverhalt nochmals überprüfen.

Aucun professionnalisme. Vraiment des menteurs.

Il y a toujours une erreur dans le salaire.

Leurs chambres toujours un problème.

Aucune confiance.

Fuyez !

N’y allez pas.

Ho vissuto una delle esperienze più "grottesche" della mia vita per quasi un anno... L'unico consiglio che mi sento di darvi è di guardarvi in giro il prima possibile.
Per correttezza non mi dilungherò nei particolari e nei dettagli.
Mi permetto solo di segnalare l'incapacità gestionale e professionale di chi dovrebbe gestire le risorse.

è un call center, pertanto nessuna crescita professionale. ti tengono finchè gli occorri, poi ti mandano via e giù con altri assunti allo stesso modo.
da utilizzare ome loro utilizzano te, fai il tuo e te ne vai.
un call center dove lavori 8 ore è qualcosa di assurdo, nei call center si lavora 4 ore, al massimo 6 poi non si rende più, lo sanno anche gli incompetenti, ma quelli di webhelp lo sono di più e non capiscono.

This company are legalised bandits. Sainsbury's would do much better if they used a different provider for their home and car insurance.

generally speaking, it is a good company with a good team environment. Still, the procedures of work are not optimal and many rules are not tanglible. Too much workload for one position/person (especially team leaders have to do many tasks simultaneously).

Har svårt att förstå att dessa jobb är lagliga i Sverige år 2024. Vet inte vart jag ska börja men det är en djupt dysfunktionell arbetsplats. Lönen ligger kring 20 före skatt, vilket är skitpengar med dagens inflation. Du har varken pengar över och gör ett 450% bättre beslut genom att studera eller jobba på lager.

Kundtjänsten är ständigt underbemannad på grund av att folk hoppar av med jämna mellanrum. Det innebär att du får större arbetsbörda till samma dåliga lön. Köer på 100 hela dagarna. Sällan glada kunder.

Teamleaders ofta som Away på teams. Undra vad de gör där hemma egentligen.

Dessa yrken har alltid haft en tendens att skapa en inflation bland yrkestitlar. Ger du tips till en kundtjänstarbetare då är du helt plötsligt en Quality Manager. Har du koll på schema och övervakning av dina medarbetare, ja då är du plötsligt en Real Time Manager. Allt för att de ska kunna lägga ut något narcissistiskt inlägg på Linkedin om hur duktig man är med denna nya flashiga titel.

Sedan är alla teamleaders och andra helt clueless om varför alla mår dåligt och slutar.

They treat people like slaves, especially the HR is the worst department ever..

Generan estrés permanentemente como forma de trabajo. A los que tienen contrato fijo distcontinuo y no los pueden despedir con causa, les proponen teletrabajo, no los contactan, y luego los despiden por no presentarse al puesto. Manejan miles de empleados y cuando quieres hablar con alguien de RRHH te dicen que no tienen una línea telefónica, que envíes un email. Entre otras muchas cosas que la hacen despreciable. Jugar con el tiempo y el trabajo de gente que necesita un empleo no es justo, es repudiable.

Regret my decision to start to work at Webhelp. It’s a company that does not care about there employees. They recruit in load’s without having enough available positions. It’s like the one hand has no ida about what the other is doing. At my time there over 4 months I have witnessed about 20 people getting fired with bad excuses about failing markets.

Not so recent but initially heard back about a position with possible hybrid work then nothing. Some conversations with two or three different recruiters at two occasions. Bad response rate. Would not recommended.