Excellent customer service. I had a few issues over a very long period as a customer. Every single time the response was swift and instantly very helpful. The problem was usually solved upon the first... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The website is strange to navigate if you've never ordered before; that being said, checkout is painless, and you're given several options for shipping or bundling orders. The major problem I have i... Vis mer
I had to jump through so many hoops to put down an order because I could not make it to checkout on my regular account. I eventually managed to make the order, but I had to do so on a guest account... Vis mer
Selskapet har svart
Rafa, Ayax, Violant y el resto del equipo son grandes profesionales. Cercanos, amables, experimentados y con mucha paciencia. La tienda impecable, el ambiente inmejorable. Mi hijo Mauro y yo hemos en... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
More than fifty years old, Games Workshop is the largest and most successful hobby miniatures company in the world. With nearly six-hundred official Warhammer stores worldwide, and a webstore that ships across the globe, we take pride in our service and we’ll do our level best to make sure you’re getting the most from our products.
Kontaktopplysninger
Storbritannia
- uk.custserv@gwplc.com
- warhammer.com
3,9
Bra
457 anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
They sell Night Lord stuff
They sell Night Lord stuff, that's pretty cool. Ave Dominus Nox.
12. februar 2026
Anmeldelse skrevet uten oppfordring
Brilliant customer service
The products were great, I made a mistake in not following the instructions correctly, totally my fault. I asked for some help and they obliged no questions asked. Incredible customer service and assistance and the troublesome parts replaced no problem.
11. februar 2026
Anmeldelse skrevet uten oppfordring
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
I'm back again for another gift card…
I'm back again for another gift card for my nefew and he loves this gift card so I got him the same thing this year cause I think that I got him a gift card from you guys for his Christmas gift
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello Jeff,
Thank you very much for taking the time to review us on Trustpilot.
It is wonderful to hear that your nephew is enjoying and immersing themselves with the hobby!
If we can be of any further support with your order, or if you have any questions, please do let us know at custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Best regards,
a website that would make obamacare developers blush
absolutely dogshite website. redeeming free miniatures is well hidden and intentionally doesnt transfer cookies to attempt to prevent you from claiming an item youve already paid for. GW need to pull their heads out of their collective arses and do better
10. februar 2026
Anmeldelse skrevet uten oppfordring
Honestly i love your products but this… is an awful website
Honestly i love your products but this new website is just awful.
Its really bad.
I spent like 20 minutes just getting something into my cart and checking out.
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello Nicholas,
Thank you for your review.
We would love to look into what you have described further.
If you would like to provide some examples of what you experienced on the website, please can you send this to custserv@gwplc.com with the subject heading "Trustpilot Response" so that we can locate your email easily? We will then ensure this reaches the correct team.
Have a wonderful rest of the day!
Kind regards,
We still haven't learned all our lessons
The quality of the miniatures themselves isn't in doubt. The prices and the sustainability of their business model certainly are, but I don't have the time or patience to go into that here. The payment page could use some retooling (just make the PayPal/Visa/etc. icons clickable), and the site itself could be organized more neatly.
Come on, James, you're a multibillion-dollar, publicly traded corporation; you are past the point where not having a near-perfect site is inexcusable. And stop charging for game rules, while we're at it!
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello,
Thank you for your Trustpilot review.
We appreciate you taking the time to provide your feedback!
If we can be of any further support with an online order, or if you have any queries, please let us know at custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Best regards,
I had an issue as a retailer ordering…
I had an issue as a retailer ordering web-only items. I had a cart with several different citadel bases with quantities greater than one. When I went to check out, it went through the whole thing, only to be spit back to my order page telling me that the order can't be fulfilled because one or more items have quantities greater than what is in stock.
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello Tony,
Thank you for your Trustpilot review.
We greatly appreciate you sharing the experience you had when placing your order. We have made sure to pass on your feedback to the relevant teams to see how best we can improve this process.
If you have any questions or need any further support with your order, please do let us know at custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Best regards,
Perfect
The shipping and the products were perfect. The packaging was careful and protected everything perfectly. 10 out of 10.
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello Israel,
Thank you very much for your wonderful Trustpilot review!
We are very happy to hear that your order arrived perfectly and carefully packaged. We take great pride in our products and want to ensure they arrive with you safely.
If you ever need any support with your order, please let us know at uk.custserv@gwplc.com and we will be happy to help!
Have a great rest of the day.
The Emperor Protects,
Quality product
Quality product. Bit pricey but it's warhammer so it's to be expected. Free shipping is easy to achieve thanks to said prices
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello Nathan,
Thank you for your Trustpilot review.
It is wonderful to hear that you are happy with both our product quality and the free shipping available on our webstore!
If we can be of any further support with an online order, or if you have any queries, please let us know at custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Best regards,
This is where I do my doom scrolling lol
This is my second year having WH+ and I still can't get enough, probably never will ! Cant wait for my year 4 minis !
8. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hi Marshall,
Thank you very much for providing your Trustpilot review.
We are really happy to hear that you are enjoying Warhammer+! We have plenty more exciting content on the way, so be sure to keep your eyes peeled for future announcements!
If you have any questions, or if you need any further support with your subscription, please let us know at custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Best regards,
Good but could be better if it came sooner
Good way of payment but delivery could be a little bit sooner
8. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello John,
Thank you for your Trustpilot review.
We really appreciate you taking the time to provide this feedback!
Please do let us know at uk.custserv@gwplc.com if we can be of any further support with an online order or any query you may have, we are happy to help.
Have a wonderful rest of the day!
Kind regards,
Svar fra Warhammer
Hello Sean,
Thank you very much for your Trustpilot review, we really appreciate your feedback!
If we can be of any support, please let us know at custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Best regards,
Timely response to grievances
Very good customer service and timely arrivals
7. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello,
Thank you very much for your Trustpilot review.
We are delighted that our customer service team provided you with excellent support and that you had a great experience when contacting them about your query.
If we can be of any further assistance, please do let us know at custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
The Emperor Protects,
Svar fra Warhammer
Hello James,
Thank you very much for your Trustpilot review.
We are really happy to hear that you had an easy ordering experience when using our website!
If we can be of any further support with an online order, or a query you may have, please do let us know at custserv@gwplc.com. We are happy to help.
We hope you have a wonderful time building your models!
Have a great rest of the day.
The Emperor Protects,
It has taken me many attempts to login…
It has taken me many attempts to login to obtain my free WH+ miniature, add items to my cart, go through the billing without crashing. I tried three different browsers. Several different payment methods - paypal seems to crash the most FYI. I still am getting issues with proper certificates for the site, causing issues when trying to simply view products. The search engine is terrible and often does not return exact matches even when they exist, as spelled.
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello Amy,
Thank you for your Trustpilot review.
We are glad to see that you were successfully able to complete your order, but we would love to review this further for you to see if we can help with troubleshooting the other issues you have raised.
Please can you reach out to us at custserv@gwplc.com with the subject "Trustpilot Response", and include some examples of what you have outlined so we can look into this further?
Rest assured you have our full support, and have a wonderful rest of the day.
Kind regards,
The site has always been fairly reliable
The site has always been fairly reliable no aside from stock flow issues to Australia its always been a good experience. My only problem that I've really had was the option to pay for tracked shipping didn't work at all when i chose the option so was a bit of a waste off money in that regard.
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello Michael,
Thank you very much for your Trustpilot review.
We greatly appreciate you taking the time to provide this feedback regarding your experience!
We would love to review the tracked shipping query you mentioned. Would you kindly send through some more details of what occurred to au.custserv@gwplc.com so we can review this further?
To help us find your email quickly, please also use the subject line "Trustpilot Response."
Have a wonderful rest of the day!
Best regards,
Horrible shipping times said 5 working…
Horrible shipping times said 5 working days been two weeks now, sure am glad I paid $150 to wait for two weeks even thought it was stated to be 5 working days have tried to contact help several times just to be ignored first an last time buying here will go back to third party. 0/10 if I could give it.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello Andrew,
Thank you for your Trustpilot review.
We have looked into this for you, and we are glad to see that our Customer Service team were able to resolve your query and provide some more information on your order.
If we can be of any further support, please do let us know at custserv@gwplc.com, we are happy to help.
We hope you have a wonderful time building your models!
Have a great rest of the day.
The Emperor Protects,
Super straight forward
Super straight forward, easy to navigate as long as you know what you want. Prices were amazing compared to most places in person. Will most likely come back for paints, of course when I need more
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello,
Thank you for taking the time to provide your Trustpilot review.
We are really happy to hear that you had an excellent experience when navigating our site and placing your order!
If you need any further support with your order, please reach out to us at custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
The Emperor Protects,
The customer is always wrong.
There is no point in calling and speaking to a human when all they tell me is to go online. I dont want to go online and run around a death spiral. Id prefer a person but no matter what i do when i pay you money i get stuck with a robot telling me there nothing they can do. your automated digital services never work right for me and out a year of WD subscriptions i have to call 6-7 months a year to tell you i didnt get the magazine. I pay games workshop money= a problem i have so solve alone when something goes wrong. Its easier just to set my cash on fire. Oh and female custodes is straight trash and all of you know it
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello,
Thank you for your Trustpilot review.
Would you kindly send us an email to custserv@gwplc.com with the subject "Trustpilot Response" and some further details as to what has occurred?
We would love to look into your White Dwarf query further for you.
Have a nice rest of the day.
Kind regards,
Leo mckay ruined the game for me
Leo mckay ruined the game for me
25. september 2025
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.