Excellent customer service. I had a few issues over a very long period as a customer. Every single time the response was swift and instantly very helpful. The problem was usually solved upon the first... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The website is strange to navigate if you've never ordered before; that being said, checkout is painless, and you're given several options for shipping or bundling orders. The major problem I have i... Vis mer
I had to jump through so many hoops to put down an order because I could not make it to checkout on my regular account. I eventually managed to make the order, but I had to do so on a guest account... Vis mer
Selskapet har svart
Rafa, Ayax, Violant y el resto del equipo son grandes profesionales. Cercanos, amables, experimentados y con mucha paciencia. La tienda impecable, el ambiente inmejorable. Mi hijo Mauro y yo hemos en... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
More than fifty years old, Games Workshop is the largest and most successful hobby miniatures company in the world. With nearly six-hundred official Warhammer stores worldwide, and a webstore that ships across the globe, we take pride in our service and we’ll do our level best to make sure you’re getting the most from our products.
Kontaktopplysninger
Storbritannia
- uk.custserv@gwplc.com
- warhammer.com
3,9
Bra
457 anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Warhammer website 5 star review.
Straight forward layout with almost too much choice. Easy to use payment immediate confirmation/invoice.
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello,
Thank you for your Trustpilot review.
We are really happy to hear that you found our website easy to navigate and complete your order!
If we can be of any further support, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
The Emperor Protects,
Site en ligne très accessible
Site en ligne très accessible
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Bonjour Fabienne,
Merci pour votre avis sur Trustpilot.
Nous vous remercions chaleureusement pour vos gentils mots et sommes ravis d'apprendre que vous avez trouvé notre site web facile à utiliser.
Si nous pouvons vous aider pour une commande en ligne ou si vous avez des questions, n'hésitez pas à nous contacter à l'adresse gwdirect@gwplc.com. Nous serons heureux de vous aider.
Passez une excellente fin de journée !
Cordialement,
Very intuitive - nice shop
Very intuitive, online shop - I'm ordering frequently my miniatures directly in this shop.
And if something is out of stock: add a remark, and you will get the information, as soon the product is available again.
Also the support is very fast and friendly, whenever I had questions.
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello David,
We greatly appreciate you taking the time to review us on Trustpilot.
It is wonderful to know that you have had positive interactions with our customer service team and our online store when placing your orders!
If we can be of any further support with an online order, or if you have any questions, please let us know at mailorder@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Kind regards,
Ordering Black Library Books Online
I ordered multiple books directly on the Warhammer website and pick them up at a store very close to my school. I don't have to pay any shipping fees and I have a large window to pick them up so I don't even need to rush or diligently keep track of the package. Black Library books are great reads but sometimes end up being a little thinner than I'd like, at least the Horus Heresy ones have many books over 400 or 500 pages.
18. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello Guinevere,
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear how much you enjoy reading the Black Library books. There are so many fantastic stories to discover! We are also glad you find the 'ship to store' option convenient for your deliveries. Our store staff are always on hand and happy to assist with any questions you may have.
Should you require any further assistance with an online order, please don't hesitate to contact us at custserv@gwplc.com, we are happy to help.
Have a wonderful rest of the day!
The Emperor Protects,
Great website
Great website, easy to use and order form. Good support and customer service.
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello Grant,
Thank you very much for taking the time to leave us this review.
We are delighted to hear that your ordering experience was smooth and that you have had positive interactions with our customer service team.
Please do not hesitate to contact us at uk.custserv@gwplc.com if you require any further assistance with an online order or have any questions. We are always happy to help.
Have a nice rest of the day!
Best regards,
A bit silly that you have to pay…
A bit silly that you have to pay shipping costs for an order of exactly 50 euros. Even more that you have to use a credit card or PayPal.
Changing the items in the basket wasn't easy
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello Jan,
Thank you for taking the time to share your feedback with us on Trustpilot.
We truly value your comments regarding your experience when using our webstore, and have forwarded these to the appropriate teams.
If we can be of any further assistance with an online order, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day.
Kind regards,
Always a great shopping experience…
Always a great shopping experience always giving me better ideas on how to build my army better
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello,
We greatly appreciate your Trustpilot review!
We are delighted that you found our website helpful and that it sparked some fantastic new ideas for building your army.
If you have any questions or need any further support, please let us know at custserv@gwplc.com. We will be happy to help.
Have a wonderful rest of the day!
Kind regards,
Very good store experience and voucher
Very good store experience and voucher! :)
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello,
Thank you for your Trustpilot review.
We are really happy to hear that you had a great store experience when shopping with us!
If we can be of any further support with an online order, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Love all the stuff they do but a few…
Love all the stuff they do but a few little things seem a bit weird to me like how on warhammer 40k app it lets you have unusual sizes for your groups like a deathshroud terminators i can have a unit of 4 instead of 3 but i have to pay the points cost of 6 of them rather then just for the one extra which i feel like could be easily changed without breaking anything like the normal price for a 3 man deathsroud terminator is 160 right now but if i want to use 4 i have to pay 320 points and i know there points dont divide nicely as in if you wanted to be totally fair it would be 53.333 for one terminator which you cant really have but if you rounded up to the nearest 5 it could be 55 points per one you add so if i wanted to run a 4 man of deathshroud terminators id pay 215 which i think is fine even if i have to pay a little extra points for it and id either like to see it be you cant run weird numbers or just give them a quantifiable increase per model
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello Travis,
Thank you very much for taking the time to leave a review.
We greatly appreciate your feedback regarding the Deathshroud Terminators and the Warhammer 40k App.
If you need any further support with one of our apps, please reach out to us at gwapps@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Kind regards,
12€ de commande ..
12€ de commande ... un pot de peinture ..., GW voleurs !!!!!!!!
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Bonjour,
Merci d'avoir pris le temps de partager votre avis sur Trustpilot.
Si nous pouvons vous aider concernant une commande en ligne ou pour toute question, n'hésitez pas à nous contacter à l'adresse gwdirect@gwplc.com.
Nous vous souhaitons une agréable fin de journée.
Cordialement,
The company have a clearly defined…
The company have a clearly defined website and the support provided in their local stores.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello,
Thanks for reviewing us on Trustpilot!
We are delighted to hear that your shopping experience was pleasant and that you found the support in our stores helpful.
If we can be of any further support with an online order, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Same Experience As Others
Like others, I found the website clunky and difficult to navigate with a pretty useless search function. Checking out was, likewise, difficult, frustrating, intrusive, and nearly caused me to give up on ordering product. Unless the product is exceptional, I'll probably not revisit.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello,
Thank you very much for your Trustpilot review.
Your feedback on your webstore experience is highly valued and has been passed along to the relevant teams to help make improvements.
If you need any further support with your online order, or if you have any questions, please let us know at custserv@gwplc.com. We will be happy to help.
Have a wonderful rest of the day!
Kind regards,
Ave dominus nox
Warhammer never disappoints when it comes to the amazing products and services they provide im elated to read my nightlords omnibus and finally can be one step closer to the glorious truth of chaos.
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello Nathan,
Thank you for your wonderful Trustpilot review.
May you find delight reading about the Sons of Nostramo - Ave Dominus Nox!
Should you ever need support with an online order, or if you have any queries, please let us know at custserv@gwplc.com. We will be happy to help.
Have a wonderful rest of the day!
Kind regards,
Navigating this site is terrible
Navigating this site is terrible, great products, horrible website.
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello Thomas,
Thank you for your Trustpilot review.
We greatly appreciate your feedback regarding the website, and we will be sure to pass on your comments to the relevant teams to help make improvements.
Have a wonderful rest of the day!
Kind regards,
White Dwarf Magazine still amazing
Although I do miss the nostalgia hit of the Oldhammer style White Dwarf magazines of yesteryear, I still do thoroughly enjoy the modern White Dwarf publications. High quality content and nice cardstock for expansion character cards and punch-out tokens. Really appreciate Games Workshop supporting their products through this magazine. Loving Warhammer Quest Darkwater at the moment. Have subscribed!
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hi Lena,
Thank you very much for your wonderful Trustpilot review!
We are thrilled to hear that you are enjoying the White Dwarf publication, as well as Darkwater! We hope you were successful in vanquishing the evil found within the Jade Abbey.
If we can be of any further support, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Cancel order
It was a really bad shopping experience. I spent two months waiting for this model to be restocked before I could purchase it. After I bought it, they cancelled my order without giving me a reasonable explanation. I asked the customer service team for a solution, but I haven't received a response yet.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello Yin,
Thank you for your Trustpilot review.
We have checked this with the relevant teams, and we can confirm that your communication was received, and our customer service agent was able to support you further with your query.
Have a wonderful rest of the day!
Kind regards,
Warhammer store leaves much to be desired
Warhammer asked too much personal information. A birth date should not be needed and a phone number should be optional.
And checking out with a guest account does not enable you to redeem a voucher, so creating an account is forced to use a voucher.
And finally a shop to deliver outside of the UK can only be selected after changing the country on the website.
The shopping experience was unnecessarily complex and user unfriendly.
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello Paul,
Thank you for taking the time to share your feedback with us on Trustpilot.
We truly value your comments regarding your experience on the webstore, and have forwarded these to the appropriate teams.
Have a wonderful rest of the day.
Kind regards,
grate quality
quality molds and paint. also really fun to assemble but it can be a little pricy at times which is why I'm giving Warhammer a 4/5
20. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello Jake,
Thank you very much for sharing your experience with our products. We are really happy to hear that you have had fun assembling our kits!
If we can ever be of further support, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
more warhammer
facile, veloce ed estremamtente affidabile. Prodotti di qualità superiore e sempre stupefacenti. Warhammer è il vero gioco di miniature definitivo.
25. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Salve Claudio,
Grazie mille per la tua splendida recensione su Trustpilot.
Siamo molto felici di sapere che tu abbia avuto un'ottima esperienza con noi! Apprezziamo moltissimo il tuo riscontro sui nostri prodotti e servizi.
Se avessi mai bisogno di supporto, non esitare a contattarci all'indirizzo customerservices.ita@gwplc.com e saremo lieti di aiutarti.
Ti auguriamo una splendida giornata.
Cordiali saluti,
Never had problems except for one time…
Never had problems except for one time and they send me the product again, because it went missing
24. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Warhammer
Hello Stefan,
Thanks for reviewing us on Trustpilot!
We are so happy you’ve had such great experiences with us! It’s also wonderful to hear that our team was there to help you out when things didn't go quite as planned.
If we can ever be of further support, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.