Vue Anmeldelser 

Booked 5 seats to watch Avatar 3D at WestWood cross, bought a voucher through priority for £14 to get a slightly cheaper price, as its not cheap, less than 24 hours before I was emailed saying my booking was cancelled because of a technical issue, but only refunded me the money I paid them, explained that the voucher cost me £14 only had a very short time period to use it and was non refundable, and as Vue had created the problem they should refund me, and to cut a long story short, they basically said tough!

I received a £25.00 vue gift card as a Christmas present purchased from Amazon.
The info that came with the card states "Simply take this card to the till point to get it activated."
Last night I presented the card at the Hartlepool vue cinema to be told they couldn't activate it. This morning, 2 calls to vue customer services
First call, I was asked to send photos of card by email. I thought this was ridiculous so phoned again and spoke to another person who told me the card was activated!!
The card can only be used at a cinema not online. A complete waste of time.

Wonderful cinema experience. Great friendly informative staff. Wonderful seats and easy parking. Very good value. Easily the best Vue I have been too and right up there with the best cinema experiences. Excellent sound in the cinema as well. I hope many people attend and appreciate this cinema as much as me

I am utterly appalled as I scrutinise Vue's Head Office.

Pls note my local Vue cinema has shown professionalism and genuine empathy towards vulnerable customers like myself.

But when it comes to their head office, I am left infuriated by their blatant moral failings. I genuinely believe their policies are in direct breach of the Discrimination Act 2010, and that is unforgivable.

I refuse to allow this to go unanswered. I will be reporting this misconduct to Trading Standards and taking every necessary step to hold them to account.

This means I will be going to the Regulatory Body that this industry in due course.

Absolutely ridiculous company!
I was given a Vue gift card. My nearest Vue is 28 miles away so I wanted to book online, to make sure I had confirmed seats.
BUT, the Vue website won't let you use a gift card online!!!!!!!!!!!!!!!!!!!!!!!
I then spent a ridiculous amount of time trying to book via the phone- getting through to a person is almost impossible because their awful AI (called Kernal!) tals so flipping much...apparently their customer service person also cannot take a booking with a gift card over the phone. He told me that gift cards are only meant for people who live locally to a Vue cinema- I can't seen that in the Ts&Cs but I will be sure to tell the person who bought me the gift card not to trouble themselves next time as I am not local to that chain of cinemas.
ABSOLUTELY RIDICULOUS COMPANY AND I WILL MAKE SURE I NEVER USE ONE OF THEIR CINEMAS AGAIN! Judging from the reviews on here, many people also think poorly of Vue.

Had a popup for a 5 pound donation which I accidentally paid because it showed immediately after my normal payment. Wasn't warned for it, couldn't get it back right at the spot. Have to call some phone number written on the smallest piece of paper, of which they had hundreds just ready (I wonder why)

Fuldstændig ubrugelig hjemmeside som er fra 2004, intet virker på trods af en tvungen tilmelding hvor man for altid tillader Vue retten til tilsende reklamer, da man ellers ikke kan bestille billet. Man kan ikke se biografsæderne og kun periodisk finde filmene. Virkeligt amatørarbejde. Må opfordre til genemsyn af de adskillige klager og et stjernede anmeldelser, hvor toiletterne er låst og personalet intet kan hjælpe med. Biografen er på alle måder elendig. Brug de andre, hvor der er styr på tingene.

Today, while at the cinema with my family, a couple of people sat behind us behaving very indecently. After the movie ended, when the lights came on, it turned out to be a Jewish mother with three teenage girls. Nothing more, nothing less.

There is robbery, corruption and fraud. I think this company specialises in all three. £6.20 for a regular Pepsi (draft) £3.48 for a bottle of water and £8+ for a large sweet pop corn. Coupled with outdated uncomfortable seats will ensure I dont go back again. Leamington Spa.

Tried booking online, tried to sign up to join, first it says booking expired, it took me a few minutes, then a link sent didn't work, asked for another one-not sent!! Why so difficult??

Alt var egentligt ok. Men hold nu op det trækker ned at toiletteterne er låst af kl 23:30 efter en film der varede 3 timer

Go to Cineworld or Odeon instead.

Terrible experience at Vue Leicester Square – avoid if you have accessibility needs.

My wife and I visited Vue Leicester Square recently, and it was honestly one of the worst experiences we’ve had at a cinema - especially as people with accessibility needs. Their customer service agents just don't care.

Before buying tickets, I specifically asked about accessible facilities and was told where the nearest accessible toilet to the screen was. But when we got there, we were told those toilets were reserved for a private event. To make things worse, at least three sets of escalators (minium one direction per escalator) and the lift were all out of order. The only available toilets were either two floors up or three floors down, and every route involved at least one broken escalator.

Because of this, my wife ended up falling on one of the escalators. I reported the incident to Vue straight away. It then took them three months and three different attempts on my part - emails, phone calls, and online chats - just to get a response. When they finally replied, they basically said they didn’t believe me because their staff hadn’t logged the incident. They also claimed that out-of-service escalators are considered suitable as stairs for disabled guests. I couldn’t believe it.

To make matters worse, because they took so long to respond, the CCTV footage that could’ve backed up our account was no longer available. I also raised concerns about a customer service rep who flat-out refused to log my complaint and kept ignoring me - that was never addressed either. She was also reluctant to give me the ticket number for my initial complaint.

No apology. No accountability. Not even an acknowledgment of what happened. The whole experience felt discriminatory and dismissive. Their customer service seems more focused on covering for each other than actually helping people. If you or someone you care about has accessibility needs,

I’d strongly recommend avoiding Vue.

Vue Blackburn.
What an absolute disgrace to the disabled user. When I booked the tickets a month ago, there was no mention that the lift was out of order. Had this been notified, I would have gone elsewhere. I have trouble with stairs due to my disability. The sign indicated that the lift was out of order when we arrived, so I had no choice but to climb the stairs. It was difficult and painful, and I had to stop 3 times on the way up to rest. Once upstairs, I approached a staff member and asked if there was a staff/stock lift to get back down, as my only way down would be to sit on my bottom like a child and almost slide down the stairs. The response from Mark, the manager, was a shrug of the shoulders and "oh well, that's not my problem". I was made to feel inadequate because I am disabled, and was left embarrassed and in tears. I didn't stay to watch the film; I couldn't wait to get out of there.
Safe to say I won't be returning and definitely don't recommend, especially if you're disabled.

Vue hoorn. Personeel had er duidelijk geen zin in vandaag, erg stug, totaal niet vriendelijk. En de deze bioscoop hanteert naast lokale reclame ook nog eens tv reclame.. het duurde daardoor 30 minuten voordat de film begon.. ze weten je wel uit de mood te halen. Wat een verschrikkelijke ervaring.

I recently visited the Vue cinema star city, The experience was awful, me and my family went to watch five nights at freddy, The movie was ruined by a large group of males, who were talking and making alot of noise, there was also 2 females who were talking and also making alot of noise, During the movie no member of staff did any random checks, I complained to management at the end, I was told you should've come out and complained, I explained there was 8-12 males and by doing so my family would possibly be in danger, there was no response, I have contacted customer service, who apologised for my bad experience, but they also didn't acknowledge that by reporting the males, it would've possibly put myself and my family in danger. So overall very bad experience. This type of behaviour by inconsiderate people, who ruin movies for others, there isn't a safe reporting option, like a phone you can message or call to let staff know if there' s any issues. I doubt I'll be going there again.

4 star for vue movie experience in Vue HARROW
but i would give 1 star for vue harrow Experience while buying Drinks at the counter.
Booked movie (Dhurandhar 9.50pm show 6th sept)
Young Girl who was helping guy who was operating till found very rude without any reason.continuesly giving a look and while handing out ordered drink to us before i say anything she said "Your welcome"
Clearly not for customer service roles.

We still visit Romford Vue regularly as its our local. Happy now that someone is always at the bottom of the escalator entrance to check everyone's tickets as lots of people getting in for free. Unfortunately its always one person in particular that never has a phone/handset to scan my bar code instead she always snatches my mobile out if my hand which i find unacceptable no one takes your phone and starts scrolling looking for your ticket. We are now prepared when she is working, my husband politely says I can hold my mobile and show my QR Code. Please give her a scanner snatching mobiles out of everyone's hand in the queue is not right and quite rude. On a brighter note nice to see the self serve screens have now gone for food and drink, being served at the desk is so much better.

Shocking system lost £27 not even asked for a refund just a credit note to re book but Vue are insisting on being difficult making it impossible to get any help at all very poor service

Dårlig lyd!
Vi var fire personer inde og se Predator. Lyden kom kun ud af den ene højtaler i den bagerste ende af biografen. Personalet blev ved med at forsikre om at det ville blive fikset, men det blev det aldrig. Efterfølgende blev vores klage om refusion af billetterne afvist, og vi fik en fribillet - med 2 mdrs udløb. Så nu kan vi bruge julen på at se en film vi ikke er interesserede i og nyde den dårlige lyd igen.

They give their best to satisfy their customers