Myvue Anmeldelser 

One of the worst websites, phone lines and live chats I've ever had the misfortune of using. In 2026 to have a customer experience this poor is truly shocking - unable to speak to anyone to check if a screening time is still on, as the website just displays a generic error despite having booked 12 hours ago. Their AI agent is absolutely terrible - try a semi-decent genAI offering, it's not hard. It's only because other cinema chains have such an awful offering that Vue keep getting business rather than anything they're doing well.

Vue portal is down, cannot refund ticket. Live agent takes over an hour and even then it crashes. The worst customer support.

Booking online is painful experience. Nobody is responding on web chat and phone either.

App and website are a disgrace. Can't log in without it crashing on website or app. Can't book seats without it crashing, can't progress with a booking without it crashing.

i notice this site has got bad reviews but i can only say good things after my latest transaction with then , got confused ( its a long story ) and managed to book 2 sets of tickets doh ! anyway realised and almost straight away managed to get a refund for 1 set of tickets so good stuff ⭐⭐⭐⭐⭐

Awful customer service on their online chat - spoke to someone called Athena who was clearly hoping that if she replied slow enough, the chat would time out. The gift cards expire quicker than they say they would, then they refuse to actually honour the original expiry date - awful!!

Last night, my partner and I were really looking forward to seeing Toy Story 5 and our experience was unfortunately ruined by Vue Fulham. We arrived a bit late for the 7pm screening (which we usually do to avoid ads) and were told the screening was on screen 5. However, screen 5 was empty, and we assumed the guy had just read the wrong number on our tickets, so we instead went to screen 8 (as listed on our digital tickets). The movie had already started so we quickly sat down and tried to work out what was happening. Ten minutes later, the movie ended - we were actually in the 5pm screening! We went back to the counter and were told the screening was actually on screen 2. By this time it was after 7.30, so we missed the beginning of the film and had had the ending ruined for us before we even started. The film was great but we're really disappointed about what happened. My partner had to get home for work early this morning, so I requested a refund online instead - they said I would have had to complain at the cinema at the time, so they have refused to refund us. 🫠

Been waiting for over an hour to get customer support, live agent is “looking” into my issue.

Bought a blue light card voucher for a cinema, voucher says not valid, use voucher verifier and that says the voucher is valid. Horrible customer service.

Meerkat movies code does not work despite meeting all the criteria. Vue have had issues for years with the codes and don't fix the issue. Anchors.

Absolute joke of a company, The York manager was rude and unprofessional so I complained to vue and they turned it around on me saying I was wrong and rude even though I recorded the whole interaction with voice recorder on my phone. They also don’t understand how o2 priority works telling me o2 send me the digital tickets even though another team from vue apologised and admitted the tickets have nothing to do with o2 only the discount code. Vue can go bust for all I care I’ll go to another cinema. It’s not like Vue are busy with custom these days. They also lied and said I received 2 tickets from the manager which was a complete fabrication, I had to pay for them! You’ve literally lost 7 customers that went to your cinema once a week on average because you would rather call us liars over 2 tickets and back the lying manager when all you had to do was ask me to send the recording of my interaction with him. I’ve posted the whole thing on social media to show how your staff realky speaks to their customers!!
Shelley from customer services is the worst person to handle complaints

Terrible customer service at cinema, online & by phone… not a good place to go if you are learning disabled in particular!

I just had yet another problem with Vue cinemas regarding my learning disabled son… the latest in a series of incidents.

He arrived at Harrow with his support worker, to see a 3-D movie. The 3-D glasses had been prepaid with the ticket, but nobody provided them and when they went to the counter, they were made to pay again.

When I took it up with Vue afterwards, we were refused a refund because they paid for a replacement glasses in cash and have no receipt. Vue have simply retained double payment and taken no responsibility, although the entire situation was due to the incompetence of their staff.

This follows an incident a few weeks ago when they cancelled a film at the last minute, after customers including my son had travelled to the cinema… and they thought it was sufficient just to provide a refund and no compensation or gesture of apology.

And a few years before that, we were made to pay a supplement on arrival at a Vue cinema, because we had booked a disabled ticket but had no proof of disability with us - although my son is visibly disabled.

All in all, Vue is best avoided. I’d strongly recommend that Everyman provide much better support.

Be careful buying their vouchers from Octoplus or other ways. I bought a voucher to watch the Elvis Presley "film" only to find out after I bought it that they don't consider this a film, it is an "event" and so the voucher wasn't valid. There was no way of knowing this when buying the voucher. Ended up having to pay full price to watch it, and they refused to refund the voucher, so effectively I paid twice to watch the film. Very poor customer service.

Very poor experience. Purchased ecodes for a film which I was then denied usage as the film came under a special banner (not advertised on the film listing on the website and it really wasn’t).
Vue refused to refund despite the specific personal reasons - not autism friendly.

I ordered 2 vouchers for Vue at Sheffield via blue light card Service Seats - selected my location (cinema) Sheffield and was presented with options for tickets and snacks for Group 5. I ordered tickets Vue 1 adult/child voucher Saver/Regular/VIP seats x 2. Once i got the codes these were not usable i tried several seat types and even tried Doncaster. Codes checked as valid. When i looked on the site i noticed that Sheffield was in group 4? So why was group 5 offered. This is a system error an meant i had to pay again direct with vue so cost me double!!. I expect an explanation and a full refund unless someone can explain where i can use.

I attended a screening with my son, hoping to enjoy some quality time together. Unfortunately, our experience was significantly disrupted by a family seated in the front row whose child was repeatedly shouting, screaming, and banging throughout the entire film. The noise made it extremely difficult for both myself and my son to hear or follow the movie properly.

I had chosen what I believed to be the best seats and purchased food and drinks to make the visit special, but instead we left feeling frustrated and disappointed. A cinema should be a place where guests can enjoy the film they paid for, not endure constant disruption.

Although I could have approached a member of staff during the screening, I did not want to create friction with the family involved. However, the behaviour was persistent and loud enough that I am confident it would be visible on CCTV footage.

Absolutely woeful customer service. Live chat conversation moved to email (wrong email address given) and the back and forth here was mind blowing. 'Customer service' advisor could not even understand the query and was blunt, providing no help whatsoever even though it was a problem they had created, they tried to blame me. Exasperated, I went into my local Vue cinema and they sorted me out thankfully. I dread the time I ever need customer service support again.

No notification up on cancelled movies to the viewers, and refund made upon request

Shockingly awfull customer service via telephone number !!
The online booking isn’t working , so I tried calling the number , wow it’s shit 💩! You get caught in a circle of the bot no letting you speak to anyone , it took so long to actually get through to someone that the film time we wanted had passed !! 👎👎👎👎👎👎👎👎

We always go to Myvue purley way cinema and Chloe is so very friendly and smiling.
Thank you so much for being so kind and helpful.
Not to forget Marylin and Kwako (forgive me if I misspelled your names)
See you all soon.

Website is terrible! Keeps crashing, booking errors, went to rebook and seats I had selected were unavailable. Really poor booking process urgently need to review your website is shocking!