Vue Anmeldelser 

Second time visiting the local Vue. Decided to watch Spiderman in 3D.

I was told to be central for 3D to be optimal. Tried for row 8-10, but all central seats were taken. So went for row 6 VIP. Big mistake.

From the start, I thought we were too close. But after 25 mins, my granddaughter said she didn't like it. I asked if it was the film or 3D? 3D she said.

So I went out and asked staff of any seats were empty. I didn't want to be standing up looking. She found 3 seats together on row 12. Straight at the top of the stairs. I was also offered the 2D version, which had just started. But that was full, so decided to try row 12, and persevere with 3D. These were standard seats, and she said a manager might be able to refund the difference. I told her it wasn't necessary. It wasn't their fault.

Pleased to say, sitting further back was perfect. We enjoyed the rest of the film. When we left, the staff member was gone, but I did thank those there. Thanks for saving the day.

Dangerous Infrastructure Failures, Corporate Gaslighting, and Zero Customer Care
​Rating: ⭐ 1/5 Star
​Review:
​Our experience with Vue Bicester and their customer service team has been nothing short of staggering in its corporate irresponsibility.
​During a screening, a structural and mechanical failure occurred in the VIP seating area. The seat completely detached from its fixings, dropping a heavily pregnant woman (37 weeks pregnant) violently down into the footwell. The incident was terrifying, putting an expectant mother and her unborn baby at direct risk of severe physical trauma.
​Instead of taking accountability for a dangerous public safety hazard, Vue’s management and customer service team leader, Charles, have engaged in appalling corporate stonewalling:
​Denying Reality with Flawed Logic: They attempted to use dark, poorly lit auditorium CCTV to claim the drop "didn't happen"—completely ignoring the fact that a sudden drop into a footwell is entirely obscured by seat arms and layout, and directly contradicting their own internal written investigation which confirmed the seat was indeed detached from its fixings.
​Blaming the Victim: They tried to penalize the victim for not hunting down front-of-house staff immediately after the collapse, as if a woman in severe shock at 37 weeks pregnant wouldn't prioritize calling her hospital maternity unit over filing paperwork for cinema floor staff.
​Insulting "Resolutions": After admitting in writing that their equipment failed, they offered three standard cinema vouchers with an arbitrary expiration date of August 11th—knowing full well she is due to give birth in 5 days, making the vouchers completely useless. To top it off, they have flatly refused a refund or any genuine accountability.
​When companies treat public safety, structural maintenance, and the welfare of expectant mothers with this level of disdain, it is completely unacceptable. We have escalated this failure directly to executive leadership (COO Matt Eyre), Cherwell District Council’s Environmental Health department, and Trading Standards.
​Avoid Vue if you value your safety.

I sent my children and their friends to watch toy story 5 as we had some free vouchers to use up and as a low income family these are very helpful to get the kids out the house we booked the tickets went to the cinema and as we scanned to get in we were told the tickets were invalid and booked for the day before but the film wasn't out the day before.so we went to the tills and when they scanned the tickets they worked yet we were still made to pay for new tickets and they tried to sell cheap tickets at the front to 4 teen girls who where scared and upset so I had to phone my daughter and she passed the phone to the worker who was lovely and explained that if we pay for the tickets and make a complaint we will get a refund as the tickets are not cheap and we cant afford it yet when we did what he told us a few days later the staff where rude and didnt care being very dismissive it was like this was one big scam

PATAN customer service rep is a joke! Not only on hold for 20 minutes and the live agent chat does not work - totally unhelpful and zero customer service by Vue. Avoid! No wonder it has 1.5 stars overall

I will never use Vue Cinemas again after the experience my son and I had at Vue Westfield Shepherd's Bush. If I could rate this review a 0, I would.

On the 28th of July, I spent around 40 minutes trying to secure tickets for the new Spider-Man film for the 29th of July. Several cinemas were either sold out or experiencing website issues, so I eventually booked at Vue Westfield Shepherd's Bush and travelled from Heathrow with my 17 year old son.

When booking, one late screening was clearly marked as 18+, but the screening I booked was not. The film itself was rated 12A, so there was absolutely no reason to believe my son would not be allowed to attend with me. After travelling across London, paying for parking, fuel, and purchasing food and drinks, we were told at the cinema that my son could not enter because the screening was restricted to over-18s. There was a cinema curfew that started at 10.30pm.

What made matters worse was that we were not the only ones affected. While speaking to staff and waiting at the customer service desk, I witnessed several other families being turned away for the same reason. One customer even showed a screenshot confirming that the screening had not been marked as 18+ when she booked. The manager said it must have been a glitch on the system.

To be fair, Vue refunded both my tickets and food purchases. However, a refund simply returns money that should never have been spent in the first place. It does not compensate for the wasted journey, the disappointment, or the evening that my son and I had been looking forward to.

The most frustrating part was discovering that another family affected by the exact same issue had apparently been given complimentary Vue tickets as a goodwill gesture, while I received nothing beyond a refund. I later raised this directly with Vue Customer Services and asked why customers affected by the same mistake were treated differently.

Vue responded by saying they could not offer compensation for my travel costs and inconvenience. When I replied asking why another family had received complimentary tickets while I had not, my email was simply ignored. No explanation, no investigation, and no response.

The issue wasn't just the original booking error. Mistakes happen. The real problem was the poor handling of the situation afterward, the inconsistent treatment of customers, and the complete lack of follow-up when legitimate questions were raised.

Based on my experience, Vue's customer service falls far below the standard I would expect from a major cinema chain. I left feeling disappointed, frustrated, and completely undervalued as a customer.

I will not be returning, and I would strongly advise others to double-check any late-night bookings and be prepared for a disappointing customer service experience if something goes wrong.

Aangekomen bij de Vue bioscoop in gorinchem, kwamen we al kleuterachtig personeel tegen. Mijn dochter en haar vriend zijn over een kleij half jaartje 16, maar mochten alsnog de film The Oddysey niet bekijken. Terwijl het "aangeraden" word om pas na je 16e te kijken. De vorige keren werden hun ID's ook niet gecheckt bij andere films, die ook 16+ waren. Toen was mijn dochter zelfs nog maar 14. Het was een oneerlijke en klantonvriendelijke ervaring en mij zien ze er nooit meer terug. Nu alleen afwachten of de 36 euro teruggestort komt op onze rekening. Want dat zal onacceptabel zijn en zien ze mij nog wel terug. Moge zij de vlekt*fus krijgen.

1 star is too many, went to see The Odessey at. Vue Cinema Leicester Square. The seats were covered in food and popcorn from the previous showing, the air con was on so high, I shivered through a 3 hour film. They let people come in up to an hour after the film started so screen was constantly getting blocked and the toilets were RANK. Sanitary bins over flowing, soap and water all over the floor, dirty sinks and only one working. Never again

Visited here today and wander how familes afford to take kids to cinema for a ticket and drink cost £17 not worth it and wander why cinemas are empty and more people streaming. Drop prices more people will go getting worse not better. And shocked at prices for a spiderman cup imagine couple of kids wants one at £19.99 for one disgusting value. How do vue make money on empty cinemas with staff standing about.

Why isn’t Oat milk an option for coffees at Vue??? I thought everyone now catered for Vegans and dairy allergies.Really disappointed.

Cancelled our tickets 4 hours before the film started. This company is a joke! Do what I did and rebook at a cineworld. And the final insult takes 3 to 5 days for a refund with 4 hours notice. Absolute last time I ever use Vue.

Igen igen, en virksomhed som har sparet kundeservice afdeling til smadrer. 12-15 kan man snakke med nogen.
Deres system fejler og nu har den låst de billetter/pladser jeg prøvede at købe, og der er ikke en måde jeg kan gennemføre købet på.

Cinema absolutely boiling - how, in 2026, when they charge what they do, can you possibly not get the temperatures what. What an absolute joke of a company.

Jeg bor 300m fra Fields og plejer at tage i biografen der. Denne gang fik vi en gaveæske fra GoDream og af eller anden grund var det ikke muligt at besøge biografen i Fields, men det muligt i VUE Fisketorvet. Så jeg inviterede mine søskende ind og se Odysseen i går, og vi havde glædet os rigtig meget. Vi tænkte at når det nu alligevel var en storfilm og vi skulle i VUE kunne vi ligeså godt se den i Imax. Billedet var også fantastisk. Og lyden var god, dog til tider for høj eller lidt irriterende. Og jeg elsker høj musik og lyd til film, men det gik. Det værste var dog selve salen og pladserne. Sild i en tønde beskriver det meget godt. Jeg har de sidste næsten 10 år ikke skulle bekymre mig om foransidende skulle gå i vejen for mit udsyn før i går. Andre steder sidder man med så god plads at selv hvis folk står op går de ikke i vejen. I går gik folk i vejen hvis blot de sad ned, men rykkede hovedet lidt frem. Så måtte vi også rykke frem for at se. Vi sad på bagerste række. Der var to personers sofaer. Underligt at i sælger billetter til to personers sofaer / pladser men to af os endte med at sidde på samme sofa som fremmede. Hvorfor sælges de ikke så man ender med at sidde ved af hinanden i samme sofa. Derudover var der kun en kopholder i sofaen. To af os måtte sidde med sodavanden i hånden i ca. 3 timer. Der var var også kun et kvart armlæn til hver person. Benplads var ikke rigtig noget af. Hvis folk skulle forbi var det ved at gå galt fordi vi havde vores nachos og popcorn på gulvet. Måske var det fint nok med at rykke lidt frem engang imellem og sidde på kanten af sædet for sæderne var så ubehagelige at sidde på at man får ondt. Jeg skulle lige bruge nogle minutter på at sunde mig da filmen var slut for jeg var helt stiv i højre ben og venstre side af ryggen. Til slut vil jeg sige at det blev så varmt at vi svedte inde i salen. Jeg havde en "hawaii" skjorte på og shorts med sandaler. Vi kunne ikke løfte armene fordi vi svedte og var bange for at folk skulle blive forstyrret eller irriteret. Kort sagt så sad vi ubehageligt og biografen var som sild i en tønde. Det ødelagde lidt oplevelsen for os.

I booked a ticket and needed a refund as it was for the wrong date and cannot refund without an account tied to the email which when you try to sign up it doesn’t let you due to an error and when trying to contact them on the site they mess you about and seems like they refuse to transfer to a live agent and customer service is horrible

A truly appalling experience at Vue Exeter. I have been a customer of Vue, but this incident has seriously damaged my confidence in the cinema.

On arrival, we were told there was a problem with the air conditioning. Despite this warning, the film went ahead in a cinema that became unbearably hot. The screen was fairly full, and the heat was overwhelming. It was not simply slightly uncomfortable, it was an unacceptable environment in which to expect customers to sit for the duration of a film.

I asked staff both before and after the screening what temperature the cinema was, but nobody was able to tell me. After contacting customer services, I was initially told that I should have left within 20 minutes if I wanted a refund. This response is extremely disappointing and shows a lack of understanding of the customer experience. I had travelled there, paid for transport, bought food and drinks, and set aside several hours of my day. Expecting customers to simply walk out part way through is not an acceptable solution to a problem that the venue already knew about.

I was eventually offered a replacement ticket, but this does not address my main concern: how can I trust that the same thing will not happen again? If Vue knows there is a problem with the air conditioning, customers should be told before they buy tickets. People deserve the opportunity to make an informed decision rather than discovering the problem only after they are already committed.

What makes this even more concerning is that, having looked at recent reviews, it appears that this has not been an isolated incident. Other customers have reported similar problems over a period of weeks, and possibly even months. The impression given is that this is a known and recurring issue, yet there appears to be little evidence that anyone is taking ownership of resolving it. That is particularly disappointing from a major cinema chain.

I have since been told that temperature checks are carried out and that the cinema temperature remains below 26 to 27 degrees. Given how extreme the conditions felt, I find this very difficult to accept. I requested to see the temperature records, but was told they could not be shared. That lack of transparency only adds to my concerns.

A cinema visit should be an enjoyable experience, not an endurance test. I am genuinely amazed that a major cinema chain can allow customers to sit in such conditions and then suggest that the solution is simply to leave. Vue Exeter needs to take this seriously, improve its communication, and ensure that customers are not put in this position again.

At present, I have completely lost confidence that a future visit will provide the comfortable and enjoyable experience that customers should reasonably expect.

Odysseen i Vue på Fisketorvet. Sød betjening. Desværre er lydniveauet ALT for højt. Og det kører igennem hele filmen, så det dramatiske forsvinder da alt lyder ens. Flere brugte høreværn. Havde desværre glemt mine. Det hyler stadig i ørerne. Øv

Way way too loud- i felt physically ill from the volume at Colchester cinema, has it exceeded the legal decibel limit? This was righr from the start, the adverts etc at rhe showing of the odyssey

Vue Fulham Broadway AC broken in mid summer. Watched the Odyssey and was unbearable. Asked for a refund and denied. Will be raising to the ombudsman.

Vi har 3 børn med ind at se Vaiana som er en børne/familiefilm.
Virkelig dårlig at der så ikke sælges børne menu med sodavand/ popcorn om aftenen når filmen vi har valgt henvender sig til børn. Det kostede os 300 kr i popkorn og sodavand 1 l. Sodavand der ikke bliver drukket. Det er sku tosset.

Op 24 juli 2026 wilden ik en mijn zonen van 13 en 15 jaar de film The Odyssey gaan zien in VUE bioscoop Alkmaar. Daar aangekomen mochten wij de film niet zien omdat mijn kinderen jonger waren dan de geadviseerde leeftijd van 16+. Mijn fout, dus de film niet gaan kijken. Echter, wij kregen ons geld (43 euro) niet terug. Ook een tegoedbon voor een andere film naar keuze bij VUE bioscopen was onbespreekbaar. Ons werd dus 43 euro afgenomen zonder dat een product werd geleverd. Dit is voor veel mensen een groot bedrag. Wij hebben daarna een klacht indiend via de officiële manier. De klacht werd behandeld door supervisor+ Myra Colenbrander. Zij blijven zich echter verschuilen achter door henzelf opgestelde regels. Deze zijn financieel in het voordeel van Vue Cinemas; echter totaal onredelijk voor hun client. Het is voor ons niet te begrijpen dat we geen tegoedbon hebben gekregen; wij vragen niet eens ons geld terug! In plaats van een gezellige bioscoopavond zijn wij nu voor 43 euro bestolen door Vue Cinemas. Ons zien zij nooit meer terug; deze mate van onvriendelijke klantenservice zijn wij nooit eerder tegengekomen.