Prece pavisam noteikti neatbilda gaidītajam. Pirmkārt, kvalitāte noteikti nav tā, kuru gaidīju, otrkārt, lai saliktu puķu dobi, tika izmantoti daudzi citi papildus instrumenti, kā arī ikviens to nevar... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We didn't have the best experience. We received all pieces and screws just dropped in a box, no order, no leads to what is what. We ordered two small couches, that consist from 2 separate chairs. We... Vis mer
Selskapet har svart
Опыт общения с компанией - отличный. Я заказала крышу для садовой палатки. Прислали в срок, именно то,что я заказывала. Претензий нет, одни благодарности. Прекрасный ассортимент товара. Нормальные, ад... Vis mer
Selskapet har svart
Prece ir lieliskas kvalitātes, atnāca solītajā laikā, esmu ļoti apmierināta. Tomēr nācās sazināties ar klientu servisu par kļūmi rēķinā, un tur vairs negāja tik gludi - problēmas ar komunikāciju, t.k.... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
vidaXL ir starptautisks tiešsaistes mazumtirgotājs, pie kura varat atrast visu, kas nepieciešams jūsu mājai, dārzam, garāžai un dari-pats projektiem. Mūsu koncepta pamatā ir plaša produktu klāsta piedāvājums, kas ļauj cilvēkiem “dzīvot labāk, tērējot mazāk”. Izmantojot vienkāršus izmaksu samazināšanas risinājumus, kas negatīvi neietekmē produktu kvalitāti, mēs spējam padarīt mūsu produktus pieejamus pēc iespējas lielākam cilvēku skaitam. Visi procesi - no produktu izstrādes un iegādes, mārketings un pārdošana, loģistika un klientu apkalpošana - ir mūsu rokās. Tādā veidā mēs pilnībā kontrolējam savu produktu funkcionalitāti, kvalitāti un izmaksas.
Kontaktopplysninger
Nederland
- vidaxl.lv
3,1
Middels
313 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra vidaXL
Dear customer,
Thank you for choosing vidaXL.
We're delighted to hear from a satisfied customer like you. Customer satisfaction is our top priority, and we are committed to continuously improving our products to meet your needs.
Sincerely,
Jeana - vidaXL
Dūnu, spalvu spilveni.
Eiropas kvalitāte un attieksme. Ļoti laba komunikācija ar tirgotāju. Regulāri izmantoju šo veikalu un iesaku citiem 100%.
3. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Cienījamais Ainars,
Paldies, ka veltījāt laiku šī pārskata publicēšanai un informējāt mūs. Man žēl dzirdēt, ka jums radās problēmas ar iegādātā produkta aprakstu, un apliecinu, ka esam gatavi sniegt jums vislabāko risinājumu, lai atrisinātu problēmu, par kuru ziņojāt.
Mēs sazinājāmies ar jums, izmantojot jūsu personīgo e-pasta adresi, ar kuru veicāt pasūtījumu.
Lūdzu, pārbaudiet arī surogātpasta/surogātpasta mapi, ja tā šeit ir filtrēta.
Jau iepriekš pateicamies par palīdzību.
Novēlam jauku dienu!
Tzveta vidaXL
Ordered a tent for upcoming party
Ordered a tent for upcoming party, was worried about delivery time, but it came 4 days earlier than expected. Thumbs up for fast shipping.
Tent’s quality is fabulous for the price.
7. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Dear Ronalds Magdusenoks,
Thank you for taking the time to leave feedback about your experience!
We are glad to learn everything went smoothly.
We hope to see you again in the near future.
Sincerely,
Jeana - vidaXL
Terases krēsli
Pasūtījumu saņēmu ātri. Ir nelieli trūkumi preces kvalitātē, bet kopumā prece apmierina.
25. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Cienījamais klient!
Paldies, ka veltījāt laiku, lai sniegtu mums atsauksmes par savu pieredzi.
Mēs ļoti novērtējam jūsu atsauksmes un cenšamies pastāvīgi uzlabot mūsu produktus, lai tie atbilstu jūsu vajadzībām.
Mēs ar nepacietību gaidīsim jūs tuvākajā nākotnē atpakaļ pakalpojumā vidaXL.
Ar laba vēlējumiem,
Lisa–vidaXL
Viss labi
Ļoti sarežģīti atsauksmes iesniegšana. Ierosinu to atvieglot tāpat kā citām firmām nospiežot linku nonāku uz pasūtījumu
25. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Cienījamais klient!
Paldies, ka veltījāt laiku, lai sniegtu mums atsauksmes par savu pieredzi.
Mēs ļoti novērtējam jūsu atsauksmes un cenšamies pastāvīgi uzlabot mūsu pakalpojumu, lai tas atbilstu jūsu vajadzībām.
Mēs ar nepacietību gaidīsim jūs tuvākajā nākotnē atpakaļ pakalpojumā vidaXL.
Ar laba vēlējumiem,
Lisa–vidaXL
Pasūtījām divguļamo gultu
Pasūtījām divguļamo gultu, tā ir ar sliktu krāsojumu, trauslām detaļām, nekvalatatīvām dažām skrūvēm. Noteikti šādas konstrukcija gulta nevar izturēt pieauguša cilvēka svaru. Slikts pirkums.
26. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Cienījamā Vineta Alksne,
Paldies, ka ievietojāt atsauksmi!
Mēs atvainojamies, ka prece neatbilst jūsu cerībām.
Lūdzu, pārbaudiet pasūtījumā izmantoto e-pasta adresi, jo esam ar jums sazinājušies, lai novērstu iespējamās neērtības.
Pateicos par sapratni un pacietību!
Es novēlu jums patīkamu dienu!
Tzveta vidaXL
Bad comunication
Last week I recived my order, I have bought some dining table with chairs, garde terrace furnitures ar garden table with 10 chairs. I just want to add at the begging that everything ok with dining table and terrace furnitures, but garden table with chairs - it’s not ok with that. With a lot of thinking and nerves I have assembled just an table from that kit, amd that was my worst nightmare. That table has about 50 parts, lots of them are looking used and lots of them is with wrong sizes and holes in it. I tried to assemble chairs too, but it’s impossible to do that with that accuracy of sizes and screw holes. And know the main problem, I’m coming with peace, I just want to get back that table with chairs, but vidaXL with their chatbots freaking me out. They’re answering just once in 24h, and they’re not helping, just offering me 100€, but I hve paid 550€ for it and it’s impossible to assemble everything toghether. They offered me to change some parts, it’s 10 chairs, each has about 30 parts and they’re asking me to count and measure everything around 300parts and let them know, so they can ship new parts, is that ok ? Everything I’m asking for is get my money back for that garden table with chairs, but I’ve no clue how to dismantle that table, because if I’ll try to do that, it’ll break and it’ll be impossible to pack it in box.
10. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Dear Ronalds Ramis,
Thank you for posting a review!
We are sorry that the product does not meet your expectations.
I deeply apologize once again for this unpleasant experience and the inconvenience caused to you. This is definitely not the service we aim to provide to our customers.
We are committed to improving our service and regaining your trust.
Please verify the email address used in the order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a nice day!
Tzveta vidaXL
Ātra piegāde
16. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Sveiki,
Paldies, ka veltījāt laiku, lai atstātu šo fantastisko atsauksmi.
Klientu apmierinātība ir mūsu prioritāte, un mēs priecājamies dzirdēt, ka jūsu esat apmierināts ar mūsu produkts.
Ceram drīz redzēt jūs atkal.
Ar cieņu,
Jeana- vidaXL
Ļoti apmierināta ar pirkumu
Ļoti apmierināta ar pirkumu - gaidītā kvalitāte un ātra piegāde uz mājām
11. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Sveiki,
Paldies, ka veltījāt laiku, lai atstātu šo fantastisko atsauksmi.
Klientu apmierinātība ir mūsu prioritāte, un mēs priecājamies dzirdēt, ka jūsu esat apmierināts ar mūsu produkts.
Ceram drīz redzēt jūs atkal.
Ar cieņu,
Jeana- vidaXL
Piegādātā prece ir diezgan…
Piegādātā prece ir diezgan nekvalitatīva - konstrukcijas dēļi nav precīzi izzāģētas, kas apgrūtina salikšanu, kā arī dēļi ir izliekušies, daži dēļi bojāti, kastes salikšana ar līdzi iedotajām skrūvēm nav iespējama , tādēļ nācās izmantot naglas. Pēc salikšanas kaste deformējas no zemes svara.
5. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Cienījamais Ivars Kassalis,
Paldies, ka dalījāties ar mums savā viedoklī.
Atvainojamies, ka saņēmāt bojātu preci.
Vēlreiz dziļi atvainojos par šo nepatīkamo pieredzi un jums sagādātajām neērtībām. Šis noteikti nav pakalpojums, ko mēs vēlamies sniegt saviem klientiem.
Mēs esam apņēmušies uzlabot mūsu pakalpojumus un atgūt jūsu uzticību.
Mēs esam sazinājušies ar jums uz jūsu e-pasta adresi, lūdzu, pārbaudiet arī surogātpasta lodziņu.
Es pateicos par sapratni un ceru uz jūsu atbildi.
Jauku dienu!
Tzveta vidaXL
Very poor quality of the product
Very poor quality of the product. Rough edges and some weird marks on the wood
23. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Dear Lāsma Zaikovska,
Thank you for your feedback.
We are sorry to learn that the product does not meet your expectations.
We want to inform you that we have contacted you at your personal email address so that we can assist you and offer the best solution.
We will await your reply.
Have a nice day!
Tzveta vidaXL
The packaging was done in a way that it…
The packaging was done in a way that it damages the furniture. Not comperable to IKEA where its packaged very carefully.
13. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Dear radiator gladiato,
Thank you for giving us your feedback.
We are sorry you had problems with the delivery.
Please contact us directly and provide us with complete information so that we can assist you.
We will await your reply.Thank you .
Have a nice day!
Tzveta vidaXL
Svar fra vidaXL
Dear Robert,
Thank you for taking the time to leave feedback about your experience!
We are glad to learn everything went smoothly.
We hope to see you again in the near future.
Sincerely,
Deisy - vidaXL
Fast shipping and beautiful furniture.
Fast shipping. I really like furniture, but it was a bit difficult to get together, and furniture was a little different than in photo. But in overall i like it.
9. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Dear customer,
Thanks for your order.
We are happy to hear that you are satisfied with the product and the delivery.
Your comment is very important to us and we are committed to improving the quality and performance of our products.
We look forward to catering to more of your needs in the future!
Kind regards,
Lisa – vidaXL
Product in bad condition.The frame of…
Product in bad condition.The frame of the chair is rusted. The screws are rusty. One set was missing 2 screws
25. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Dear Zane Feldmane,
Thank you for giving us your feedback.
We would like to inform you that we will resolve this issue as soon as possible and will contact you at your personal email address.
Thank you for the understanding.
Have a nice day!
Tzveta vidaXL
WC pods un izlietne
Pasūtīju melnu podu stiprināmu pie sienas un wc izlietni. Produkti atnāca laicīgi, labi iesaiņoti un labā kvalitātē.
4. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Sveiki,
Paldies, ka veltījāt laiku, lai atstātu šo fantastisko atsauksmi.
Klientu apmierinātība ir mūsu prioritāte, un mēs priecājamies dzirdēt, ka jūsu esat apmierināts ar mūsu produkts.
Ceram drīz redzēt jūs atkal.
Ar cieņu,
Deisy- vidaXL
Svar fra vidaXL
Dear Kirils Medvedevs,
Thank you for giving us your feedback on the product you ordered and we apologize that you received an item that did not meet your expectations.
We would like to inform you that we will resolve this issue as soon as possible and will contact you.
Have a nice day!
Tzveta vidaXL
Pillows
Update - The company contacted me and offered me a solution that I am happy with. Thank you!
(I ordered pillows, I got something very questionable. Totally and utterly not worth the money I paid. Very disappointed.)
19. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Dear Ieva Gaveiko,
Thank you for giving us your feedback.
We would like to inform you that we will resolve this issue as soon as possible and will contact you at your personal email address.
Thank you for the understanding.
Tzveta vidaXL
Pasūtīto preci saņēmu četru dienu…
Pasūtīto preci saņēmu četru dienu laikā. Ar preces kvalitāti esmu apmierināts.
5. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Cienījamais klient!
Paldies, ka atstājāt mums tik brīnišķīgu atsauksmi!
Priecājamies dzirdēt, ka esat apmierināts ar preci un piegādi.
Mēs ceram nākotnē apmierināt vairāk jūsu vajadzību!
Ar cieņu,
Lisa – vidaXL
Delivery was completed in time and…
Delivery was completed in time and without any defects to the furniture.
16. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Dear Martins,
Thank you for choosing vidaXL.
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
Hope to see you again soon!
Sincerely,
Jeana - vidaXL
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.