Ich kann keine 2 Tagesausflüge zusammenbuchen, trotz mehrfachem Kontakt mit Ihre Hotline erfolgte keine Lösung... das ist sehr umständlich... Vielen Dank für den durchaus netten Support und die Lös... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
As mentioned on my Ithaca tour, the 8hr tour starts from when everyone has been picked up and is on the coach, so your day can be as long as 12+ hrs The cosch driver was very skilled and the to... Vis mer
Wir haben über TUI Musement in Agios Gordios für 118 € für zwei Personen einen Ausflug mit Britannia Cruises gebucht. Im Preis war auch der Transfer vom Hotel zum Hafen von Korfu enthalten.... Vis mer
We visited Ouzoud Waterfalls with our guide Khawla. The day was excellent, value for money and worth a visit. The food was fantastic, and the views are stunning and worth the climb. Only disappointm... Vis mer
Informasjon om virksomheten
Om TUI Musement
Skrevet av virksomheten
Make every holiday count with TUI Musement , part of the TUI Group.
At TUI Musement we help travellers get to the heart of every destination with experiences, tours and transfers that bring them closer to the places, people and cultures that make each trip unique. Available in over 100 destinations worldwide and in multiple languages.
Whether it's uncovering hidden corners, hearing the stories behind iconic landmarks or tasting authentic local flavours, we're here to help travellers make the most of every moment. Discover and book through our easy-to-use website and app, dedicated customer service and local teams in selected destinations.
Our experiences are created by locals and curated by us, combining local knowledge with TUI's 50+ years of travel expertise. Our flagship TUI Musement experiences are designed by us from start to finish, built around customer feedback and brought to life by trusted guides and locals who know and love the destination.
We hope we've helped you create a special travel moment and would love to hear your feedback. Thanks for taking the time to leave a review.
Kontaktopplysninger
Italia
- tuimusement.com
3,7
Middels
448 anmeldelser
Ber kundene om å skrive anmeldelser
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På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fácil e intuitivo
13. august 2026
Very easy and straightforward process :)
13. august 2026
Realice la compra en 1 minutos
Realice la compra en 1 minutos, ninguna complicacion ni error
12. juli 2026
Easy to use.
10. august 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Svar fra TUI Musement
Hola Enrique,
Gracias por reservar con TUI Musement.
Si su experiencia no ha sido positiva, por favor, no dude en contactar con nosotros en https://helpcenter.tuimusement.com/hc/de/requests/new contándonos cómo ha sido el proceso de reserva y cómo podríamos mejorar nuestro servicio.
Saludos cordiales,
El equipo de TUI Musement
Perfecte service
We konden geen tickets kopen via de officiële website van het waterpark, dankzij TUI Musement lukte dit perfect!
9. august 2026
Samos-Ich habe mehrere Monate im vor…
Samos-Ich habe mehrere Monate im vor meiner Reise bereits Ausflüge gebucht und bezahlt.
Jetzt bin ich am Strand und will ich eben mich nochmal nach der genauen Abholzeit vergewissern, wann ich eben heute Abend für meine Tour ins Dorf Kokkari abgeholt werde-da ist der Voucher online nicht mehr abrufbar!
Tour storniert am gleichen Tag per Email. Nur 6 Stunden zuvor!
Hätte ich nicht nochmal durch Zufall in meine Emails geschaut, hätte ich komplett umsonst am Treffpunkt gewartet!
Das ist nicht aktzeptabel!!!Es sollte ein Highlight meines Urlaubs werden! Und so kurzfristig kann ich keine Alternative nach Kokkari organisieren. Das ist unfair von TUImusement!
Nachtrag: Das Personal im Musement -Service Center in Deutschland war am Telefon sehr nett. Die können ja auch nix dafür. Man hat versucht, die Agentur in Samos für mich zu erreichen, aber die sind nicht ans Telefon gegangen. Vielleicht muss man bei TUI Musement mal über seine Kooperationspartner vor Ort nachdenken!
TUI hat dann für den letzten Ausflug (Bootstour) eine der Reiseleiterinnen geschickt, um mich abzuholen und ein Taxi
organisiert und bezahlt, damit ich wieder zurückkomme.
Ich danke da den Mitarbeiterinnen, die die Extrameile gegangen sind, um mir noch einen schönen Tag auf Samos zu bescheren!
(Am Anfang wollte ich nur einen Stern vergeben, jetzt sind es 4. Aber die 3 Sterne sind dem Personal zu verdanken).
9. august 2026
Anmeldelse skrevet uten oppfordring
muy rápido y eficiente
9. august 2026
Menorca half day discovery tour - great if you want to spend 3.5 hours on a coach and discover almost nothing!
While on holiday in Menorca we wanted to book a tour to see some archaeological sites. The Menorca Discovery Tour promised exploration of UNESCO World Heritage Archaeological sites in a half day tour lasting 2-4 hours. We joined the tour bus at 8.25, the journey to the embarkation point took 1 hour 20 mins. We boarded Land Rovers, the first stop was a car park overlooking a bay. The second was parked up by the side of the road to look at a distant beach. Then we stopped at a farm and cheese makers, our tour and tasting took I would guess about 10-15 minutes and then we had to wait outside for a much larger group of 24 Polish tourists and their translator, who obviously took much longer. Then we headed through the countryside and stopped at the foot of the hill where the drivers demonstrated the use of Menorcan sling shot. We then went to see a lighthouse and a small cave. We saw no archaeology at all, UNESCO World Heritage or otherwise. We arrived back at 13.00 and were told we would have to wait 40 minutes for the return coach to our hotel. The return coach took approximately 2 hours and we arrived back after 3.30. We wasted 7 hours of the last day of our holiday mostly sitting on a coach or hanging around. We complained to Musement and were given a 25% refund and were told they would take the bit about archaeological sites out of the description, but it is still up there. I can't find anyway to leave a review for the specific tour so I am hoping potential travellers will see this and be warned. It was a really poor tour and Musement's response to my complaint was also very poor. I have learned my lesson and won't be booking anything with Musement again and would advise others the think again before booking with them. Once they have your money, they can deliver any tour they want and you will have no way to obtain a refund if what they deliver doesn't match what they said it would.
4. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra TUI Musement
Dear Mrs Helen,
Thank you for booking with TUI Musement.
We value our customer satisfaction above all and strive to provide our guests with the best experience possible.
If you need any additional information or support regarding this booking, please do not hesitate to get in touch with us https://helpcenter.tuimusement.com/hc/en-gb/requests/new
Best regards
TUI Musement Customer Service Team
Fast and easy
7. august 2026
muy profecional
7. august 2026
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