Hice la ‘Vuelta a la Isla’ y la verdad es que se nota el valor añadido. Todo está súper bien organizado, los traslados en autobús son cómodos y no tienes que preocuparte por nada. Vas disfrutando sin... Vis mer
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Se hva andre synes
Do not use any other Third Party to book tickets for Auschwitz and Birkenau. I booked 4 tickets six months ago and a week before flying to Krakow TUI Musement cancelled them saying there wer... Vis mer
Selskapet har svart
Na annulering nog steeds me geld niet terug al wel goed gekeurd maar na 30 dagen nog geen geld kan geen telefoon nummer vinden
Venerdì 30 maggio alle 14.00 siamo stati accompagnati a visitare la Reggia di Caserta dalla bravissima guida Francesca. Accoglienza , gentilezza, preparazione, semplicità, simpatia e disponibilità son... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Turn your holiday into an unforgettable adventure with TUI Musement, proudly part of the TUI Group, a leader in the travel industry. At TUI Musement we’re dedicated to helping travellers discover and book things to do – from museum and attraction visits to city tours, food and wine tastings and adventure activities – wherever they go, with the goal of enriching their every trip. Discover and book through our handy website and app, trusted customer service and local teams in selected destinations. Available in over a hundred countries, our products come in multiple languages and offer free cancellation and our Best Value Guarantee. Our products are also sourced from leading travel businesses or designed in-house by TUI teams. They include the TUI Collection, our flagship tours and activities that stand out for their exceptional quality, and National Geographic Day Tours, unique and immersive small group guided experiences. Whatever we do our focus is on quality and great service, so you can be sure you’re in good hands. We hope you’ve enjoyed one of our services and look forward to hearing your feedback. Thanks for taking the time to leave a review.
Kontaktopplysninger
Italia
- tuimusement.com
2,6
Under middels
211 anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Na annulering nog steeds me geld niet…
Na annulering nog steeds me geld niet terug al wel goed gekeurd maar na 30 dagen nog geen geld kan geen telefoon nummer vinden
1. april 2026
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Hat superschnell geklappt mit der…
Hat superschnell geklappt mit der Buchung !
19. april 2026
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Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Chaotic Cairo trip
We booked a Cairo day trip from Hurghada (including flights) via TUI/Musement, advertised with a duration of around 15 hours.
In reality, the excursion lasted approximately 20–21 hours (pickup at 03:30, return to the hotel around 00:30), which is a deviation of more than 30%. This goes far beyond what can reasonably be considered a “guideline”.
This was especially unacceptable as we were travelling with a 5-year-old child. With a realistic duration, we would not have booked this excursion.
There were also issues even before the excursion started: the voucher was not accessible for a long time, and I was unable to log into the booking system. I had to actively contact customer support to receive the documents, and to this day the login does not work properly.
The organisation itself was chaotic, particularly around transfers and the return journey. Communication was poor, and the return timing remained unclear for most of the day.
What was most disappointing was the handling of the complaint afterwards. Despite the significant deviation, any refund was refused and only a minimal voucher was offered.
The only positive aspect was the Egyptologist guide in Cairo (Ranja/Ronja), who was excellent, professional, and very attentive with our child.
Overall, this experience felt poorly managed, misleading in terms of expectations, and not acceptable for the price paid.
Update: The company responded but declined any compensation, stating the duration was only a “guideline”. In my view, extending a 15-hour tour to over 20 hours (+30%) is not a minor variation but a significant deviation.
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra TUI Musement
Dear Tinf Motte ,
Thank you for getting in touch and for booking with TUI Musement.
We are truly sorry to hear that the tour lasted significantly longer than expected and understand how frustrating this must have been, particularly when travelling with a young child.
As previously explained by our Customer Care team, the 15-hour duration is provided as a guideline. Pick-up times and tour duration are approximate and may be adjusted due to operational requirements, especially for excursions involving domestic flights. While we recognise that the day was longer than anticipated, the extended duration falls within the range of possible operational deviations, and the excursion was delivered in full.
For this reason, we are unfortunately unable to offer compensation in this case.
If you need any additional information or support regarding this booking, please do not hesitate to contact us via our Help Centre: https://helpcenter.tuimusement.com/hc/en-gb/requests/new
Once again, we apologise for the inconvenience caused and thank you for taking the time to share your feedback.
Kind regards,
TUI Musement Customer Service Team
A fuir
A fuir
Des présentations mensongères des excursions...
Je déconseille fortement
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra TUI Musement
Chère Sha,
Nous vous remercions de nous avoir fait part de vos commentaires. Nous sommes désolés que l’excursion n’ait pas pleinement répondu à vos attentes.
Comme l'a confirmé notre équipe locale, l'excursion s'est déroulée conformément à la description disponible au moment de la réservation. La navigation à travers les mangroves faisait partie d’une autre excursion proposée sur place, mais qui n’était pas incluse dans l’expérience que vous avez réservée.
Nous sommes désolés pour toute confusion engendrée et nous vous remercions d'avoir pris le temps de nous faire part de votre avis.
Cordialement,
L’équipe TUI Musement
DISGUSTING TOURIST OPERATION
Do not use any other Third Party to book tickets for Auschwitz and Birkenau.
I booked 4 tickets six months ago and a week before flying to Krakow TUI Musement cancelled them saying there were no English Guides. This was a lie.
In a panic at the last minute I was able to secure 4 tickets via the Auschwitz Museum's own website...but the tour was in French. We don't speak French but it was doable.
On the day there were many tours in English going on and there were many people who had tickets bought months ago cancelled last minute.
They simply earn interest on your money and cannot secure tickets for this event.
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra TUI Musement
Dear Sharon,
We are very sorry to hear about your experience, as our goal is to provide the best service to our customers.
We would like to apologize once again for the cancellation of the tour. As mentioned by our customer service team, this was for reasons beyond our control, and we proceeded to inform you as soon as we were notified.
If you need any additional information or support, please don’t hesitate to get in touch at https://helpcenter.tuimusement.com/hc/en-gb/requests/new
Once again, we are sorry for any inconvenience that we might have caused.
Best regards,
TUI Musement Customer Care Team
Slecht
We hadden op Tenerife bij hotel Marylanza via TUI Amusement de dagtour NoordWest Tenerife en bezoek Masca geboekt. Dit met gids in een kleine groep voor ong 180 euro 2 personen. De excursiedag erna hebben we dus van het begin tot het eind noodweer gehad. We hebben alleen maar in de auto of in een restaurantje gezeten. Het was veels te gevaarlijk om überhaupt ergens op een helling te lopen ivm gladheid! Na de volgende dag een klacht te hebben ingediend zei de medewerkster dat ze bij het boeken vergeten was om naar het weer te kijken! Het is dus heel wisselvallig weer(achteraf )Dat ze het heel erg vond maar omdat we de vakantiereis niet bij Tui hebben geboekt de ketenpartners waar zij de reis bij afnemen het weer niet zo erg vonden en er geen weeralarm was afgegeven. Medewerkster heeft er echt alles aan gedaan, wel 2 mailtjes gestuurd:). Aangegeven dat ik het rechtstreeks bij Tui heb geboekt en zij dan verantwoordelijk zijn. Uit netheid zou een grote organisatie als Tui mij uit coulance een andere dagexcursie kunnen aanbieden of kunnen middelen !
Helaas voortaan maar gewoon rechtstreeks via internet boeken......:(
10. april 2026
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Svar fra TUI Musement
Beste Irma,
Het spijt ons dat je geen goede ervaring met onze service hebt gehad.
Aangezien je review niet is gekoppeld aan een boekingsnummer kunnen we je boeking niet vinden.
Om je zaak te kunnen beoordelen en je de nodige hulp te bieden, verzoeken we je contact met ons op te nemen via https://helpcenter.tuimusement.com/hc/de/requests/new , met vermelding van je boekingsnummer en details over de problemen die je hebt ondervonden.
Nogmaals onze excuses voor het ongemak dat we mogelijk hebben veroorzaakt.
Met vriendelijke groeten,
Team TUI Musement
Niet boeken via TUI!!
Niet boeken via TUI!!! De dag ervoor kregen we bericht dat onze tour in Auschwitz - Birkenau niet kon doorgaan! Een echte schande!!! Een domper van onze korte citytrip in Polen waardoor ons doel van onze reis (dit bezoek dus) niet bereikt werd!!!
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra TUI Musement
Beste Mieke,
We vinden het heel vervelend om over je ervaring te horen, aangezien het ons doel is om onze klanten de beste service te bieden.
We willen ons nogmaals verontschuldigen voor de annulering van de tour, en het spijt ons oprecht dat de door de aanbieder van de activiteit voorgestelde alternatieve data niet geschikt waren.
Mocht je nog meer informatie of hulp nodig hebben, aarzel dan niet om contact op te nemen via https://helpcenter.tuimusement.com/hc/en-gb/requests/new
Nogmaals onze excuses voor het ongemak dat we je hebben bezorgd.
Met vriendelijke groeten,
Team TUI Musement
Oplichterij!
1 ster is zelfs al te hoog, onze tour de avond ervoor gewoon in de vuilnisbak gesmeten. We zouden normaal op de laatste dag van onze reis naar auschwitz gaan en de dag ervoor rond 16.30 uur kregen we het bericht dat er toch geen tickets meer beschikbaar waren.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra TUI Musement
Beste Femke
Het spijt ons dat je geen goede ervaring met onze service hebt gehad.
Aangezien je review niet is gekoppeld aan een boekingsnummer kunnen we je boeking niet vinden.
Om je zaak te kunnen beoordelen en je de nodige hulp te bieden, verzoeken we je contact met ons op te nemen via https://helpcenter.tuimusement.com/hc/de/requests/new , met vermelding van je boekingsnummer en details over de problemen die je hebt ondervonden.
Nogmaals onze excuses voor het ongemak dat we mogelijk hebben veroorzaakt.
Met vriendelijke groeten,
Team TUI Musement
Ik had een slechte ervaring met Tui…
Ik had een slechte ervaring met Tui Musement. Tour gecanceled de dag ervoor. Contact werd genegeerd.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra TUI Musement
Beste Shadow,
Het spijt ons dat je geen goede ervaring met onze service hebt gehad.
Aangezien je review niet is gekoppeld aan een boekingsnummer kunnen we je boeking niet vinden.
Om je zaak te kunnen beoordelen en je de nodige hulp te bieden, verzoeken we je contact met ons op te nemen via https://helpcenter.tuimusement.com/hc/de/requests/new , met vermelding van je boekingsnummer en details over de problemen die je hebt ondervonden.
Nogmaals onze excuses voor het ongemak dat we mogelijk hebben veroorzaakt.
Met vriendelijke groeten,
Team TUI Musement
Canceled tour to Auschwitz evening…
Canceled tour to Auschwitz evening before. Because short notice not possible to book other tour. Do not book here.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra TUI Musement
Dear Kristel
We're sorry to hear that you didn’t have a good experience with our service.
Unfortunately, as your review is not associated with a booking number, we are unable to trace your booking. To review your case and better understand the issue, please don't hesitate to get in touch with us at https://helpcenter.tuimusement.com/hc/de/requests/new, stating your booking reference and the problems you have faced. Our team will be happy to assist you.
Best Regards
TUI Musement Team
If I could give no stars in would
If I could give no stars in would, pick up time half 6 in the morning for a boat trip been stood there since 610 3 bloody hours with 3 kids and nothing and the only contact number they provide doesnt open till 10am absolutely ridiculous.
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra TUI Musement
Dear John,
We are truly sorry for what you and your family experienced. Please know that our goal is always to provide the best possible service to our customers.
We have already contacted our local operations team to investigate what happened with the pickup, and our customer service team will be in touch with you to keep you updated throughout the process.
Thank you for taking the time to share your feedback — it helps us identify issues and improve our service.
Kind regards,
TUI Musement
Promised promo code didn’t work.
Promised promo code didn’t work.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra TUI Musement
Dear Lorella
We're sorry to hear that you had issues using the promocode.
Unfortunately, as your review is not associated with a booking number, we are unable to trace your booking. To review your case and better understand the issue, please don't hesitate to get in touch with us at https://helpcenter.tuimusement.com/hc/de/requests/new, stating your booking reference and the problems you have faced. Our team will be happy to assist you.
Best Regards
TUI Musement Team
Todo súper bien organizado
Hice la ‘Vuelta a la Isla’ y la verdad es que se nota el valor añadido. Todo está súper bien organizado, los traslados en autobús son cómodos y no tienes que preocuparte por nada. Vas disfrutando sin pensar en horarios, rutas o logística.
4. april 2026
Anmeldelse skrevet uten oppfordring
Had to try to run 5 different cards
Had to try to run 5 different cards. Your system is horrible. Tried the first one 4 times, then tried 3 others. All declined. Then tried the first one again and it ran
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra TUI Musement
Dear Jeff
We're sorry to hear that you didn’t have a good experience with our service.
Unfortunately, as your review is not associated with a booking number, we are unable to trace your booking. To review your case and better understand the issue, please don't hesitate to get in touch with us at https://helpcenter.tuimusement.com/hc/de/requests/new, stating your booking reference and the problems you have faced. Our team will be happy to assist you.
Best Regards
TUI Musement Team
Muito interativo
Muito interativo, inteligente e prático de usar.
2. april 2026
Anmeldelse skrevet uten oppfordring
Finding the tour I wanted was easy to…
Finding the tour I wanted was easy to find and book. I appreciate the reviews because it helped me make a quality decision on what tour to purchase.
2. april 2026
Anmeldelse skrevet uten oppfordring
Scammers
Scammers in short
We booked a hot air balloon ride in Antalya. Which was one of the worst experiences. I tried to reach out to the agent who booked it at our hotel . He never responded.
So I raised a complaint using their website, they just closed the request within 24 hours saying we did not hear from you in last 48 hours . ( the Experience itself wasnt 48 hours ago. It seems to be a scam company. Avoid them at all cost even if they are the last company around
Update : the scam continues
Now they are saying that as it wasnt booked online you need to reach local rep , even though I have the booking link . Add to that they have changed the person who booked me and the new person is saying only he can deal with it . Looks like well machined scam system here . Avoid them bunch of thieves working as a brand
Update 3rd April: TUI mentioned that it was force majeure in their reply . Proves the lie .
As there was NO TRACTOR , we all had to walk through the muddy fields, and cross ditches which makes it unsafe . So not only the local rep lied even the response is a lie . Further proves my initial review. They just proved that themselves
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TUI Musement
Dear Debarshi,
Thank you for booking with TUI Musement.
We're sorry to hear that the experience didn't meet your expectations.
We value our customers satisfaction above all and strive to provide our guests with the best experience possible.
As already communicated by our local team, due to the muddy conditions at the landing area, it was necessary to use a tractor to ensure safe transportation. As a result, guests were asked to wait briefly before being transferred. Guests’ safety is always our top priority, and occasionally, weather or ground conditions may require minor adjustments to our operations.
Because it was a force majeure issue, we cannot process a compensation. Once again, we apologize for any inconvenience that we might have caused.
Best regards,
TUI Musement Customer Service Team
Buchung war einfach
30. mars 2026
Anmeldelse skrevet uten oppfordring
Mucho cuidado con esta aplicacion.
Mucho cuidado con esta aplicacion.Ofrece unos servicios muy poco claros.Compras entradas para parques dos dias y cuando llegas la letra pequeña te hace no poder entrar.Muy poco recomendable y decepcionante. MUY MUY MUY MUY MAL
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TUI Musement
Hola, John
Lamentamos mucho que su experiencia con nuestro servicio no haya sido positiva, ya que nuestro objetivo es ofrecer el mejor servicio posible a nuestros clientes.
Desafortunadamente, como su reseña no está asociada a un número de reserva, no podemos identificar su compra. Por favor, no dude en contactar con nosotros en https://helpcenter.tuimusement.com/hc/de/requests/new, especificando su número de reserva, para que podamos facilitarle la asistencia necesaria.
Saludos cordiales,
El equipo de TUI Musement
Compras pagas y te sale rechazadas las…
Compras pagas y te sale rechazadas las entradas,intento entrar al citio web donde saque las entradas(TiUmusement) y no puedes, el dinero si lo descuentan automáticamente y ahora tengo que esperar de 5 a 7 dias para que devuelvan el dinero
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TUI Musement
Hola Pedro
Muchas gracias por reservar con TUI Musement. Por favor, disculpe la demora en la confirmación de sus entradas.
Nos complace informarle de que su reserva está confirmada y ya debería de haber recibido sus entradas por correo electrónico. Por favor, no dude en contactarnos en https://helpcenter.tuimusement.com/hc/en-gb/requests/new si necesita información adicional.
Atentamente,
El equipo de TUI Musement
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