TSB Anmeldelser 27 702

Get your money out of tsb while you still can. I have had my funds frozen for a month for no reason. I have not done anything wrong. I have lived on my credit cards which are now maxed out & they refuse to pay them out so i can reuse them so i can afford to feed myself.

Google searched is tsb & rip off bank & this is what comes up.

TSB is not considered a "rip-off" bank, but it has faced significant criticism for past IT failures and customer service issues, resulting in a £10.9m fine for its handling of customers in financial distress.

Read all reviews on here & do not trust the 5 stares. They will take your money & wont even care if you starve. I also needed to go to a dentist in this month & sent tsb a photo of how masive my mouth was & explained how much pain i was in but they would not even release me any money to go to the dentist out of the £13,100 i have in the bank. I have commited no fraud nor has any fraud been done to me. In fact the payment they froze my account for was a tax refund direct from hmrc.

Get your money away from these people.

It was my first time using an online meeting for a bank application, and I found it very helpful. Jack Mastin was very accessible, answered all my questions clearly, and provided great support throughout the application process. Despite having some initial issues with my application, his guidance really helped me to resolve them and successfully submit it.

He also followed up afterwards and reassured me that I could reach out with any further questions. We were able to address everything within the hour scheduled for the meeting.

Overall, I had a very positive experience - it was smooth, supportive, and stress-free.

I was not expecting to be treated with so much disrespect and to be kept on hold for so long.
In month one, my card was suspended as I had not paid £5.
Hello TSB, I had no request or reminder to pay, and that's why it was overlooked.
I had a further insult when I was told to have a pen and paper to note down the complaint's address, as the agent wanted to close my call.
What a load of rubbish.
I have been using credit cards for 40+ years and that is the first time I have been made to feel like I was putting them to a lot of bother.
I have a solution to this, I wont bother with TSB

INTEREST RATES ARE BELOW WHAT IS OUT THERE, BUT CANNOT FAULT THE EASE WHICH YOU CAN WORK ON THE TSB BANKING SITE

Jane Galley was absolutely brilliant she help me with sorting out my isa I could not have done it without her thank you

received a letter advising that since i had not used my credit card they had taken the decision to close it down! no discussion but they advised the wrong last 4 digits of the card in question. called them and apparrently its a typo and still stands for the actual card? a bank the cant get the the numbers of your card correct may need a little more scrutiny

Having been with this bank for almost 50 years i have been trying to acvess my accounts for over a week and failed miserably. Seriously now thinking of changing my accounts to a reliablr bank.

I have had my mortgage for over eight years now. This is the most unsupportive, unhelpful and to be honest quite rude. I have mental health problems and have been made to feel guilty and helpless, the customer support is absolutely disgusting.

Called into our local branch today, we both wanted to open new ISAs. I knew it wouldn't happen today as it was lunchtime & only 2 staff on!! But told I would have to bring my tablet in for them to help me do it online, NO THANK-YOU. I will take my money to another bank/building society that does what they are paid to do, and puts customers first.

Avoid TSB Business - this bank has consistently blocked my business card whilst I am abroad (China, Philipines, Timor, Australia) despite having told them previously what I need to pay for. Over the last 3 years it has been blocked 5 times and it has been blocked 2 months running despite explaining my travel plans. My advice is find another bank. By depriving me of funds in a foreign country they are 'protecting me against fraud' even when the procedure to approve payment has been followed. With 6 figures in the account it was blocked for a payment of £49!

Your app hasn’t allowed me to transfer money to my son who is stranded in London, it’s been around 12 hours so far. Since 10pm uk I haven’t been able to access my bank. this has caused me stress, inconvenience and loss.. this outage/ has caused problems to me and my family. I can’t call you as your phone lines aren’t open. How can I trust this bank?! TSB you have failed me as a banking provider and I will be leaving as I can’t trust this company. I have screenshots since 12am uk time and for this amount of time it’s unacceptable to not be able to have access to my bank TSB. My son is in trouble because of this bank and I will be escalating this to the financial ombudsman if a manager doesn’t contact me. I can understand an outage for maybe one or two hours. But this amount of time has caused so much stress….. I need this resolved this has caused me so much emotional distress you wouldn’t understand I have to spend hours trying to help my son as he’s stuck in London. This is unacceptable. I will refer this to financial ombudsman i want this sorted within the next few days.

im Amir koua one of your custermer
i would like to say im very happy with one off your staff her name is Heli she working in TSB Berry barr
she is helpfull and im very happy with her services
i will give her 100% stars

thanks Heli for your help

We popped into Cameron
Toll, Edinburgh on Saturday 28/3/26 to open a new ISA account and were seen straight away without an appt after previously being told we needed to book an appt. Thanks to Tony and Darren for setting this up for us.

I made a serious mistake filling in my loan application. That could result with me not getting the loan and my credit score would be affected. Luckily Rob from TSB Greenford was kind and willing to sort all that mess out for me. Top man. Many thanks.

Switched from Chase as Chase's rewards programme was becoming pointless. The account switch was ok, but there was a delay in getting access to the online details... I only received them a couple of days before the switch date, and I was away from home for a few days, so I had no access to my money during that time. There was no other way to get into online banking. Although I understand security and KYC is important, it seemed backwards to only be able to verify myself by post when other banks usually have other methods.

Went to TSB branch at Chatham and the representative (Junior) was very helpful and polite.
Glad I was able to open a new account at the branch.

Can I pass my thanks on to your staff at the tsb branch in Ashton in makerfield,, manageress,Sheena and Carol ,and the other excellent staff at this branch ,they provide not only an excellent service,but also a personal touch ,which you cannot buy online ,please pass on our regards fromSusan and myself Steven ,

Currently waiting in a bank branch in Edinburgh and there are over 20 customers with only 2 members of staff. The bank workers are trying to do their best but it is virtually impossible to help the customers. Making workers redundant is not good. It damage the trust and quality of service.

David from the Hanover branch in Edinburgh was amazing. So friendly, polite, knowledgeable and what an Ambassador for TSB and the Hanover branch in particular. Nothing was any bother, answered all my questions, very professional!

I visited the Stowmarket branch and received very friendly and efficient help from Helen. I was seen swiftly and my issue dealt with in a very efficient way. Thank you.