Tripair Anmeldelser 3 354

As already mentioned by lots of people in here, scammers!
Their strategy is always the same.
You get a cancellation of the flight, a refund is approved, tripair claims the refund from the airline but never passed the refund to the passenger.

Crazy... someone will end up in jail very soon.

Your best chance is to try in getting the money back via your credit card company.

Ho Prenotato un volo (350€) e dopo poche ore mi hanno comunicato che il prezzo era cambiato e per confermare avrei dovuto pagare altri 15,00€
Pago i 15€ e dopo altre 4 ore mi dicono che, a causa di un problema tecnico con il vettore, la prenotazione è stata cancellata.
Chiamo il servizio clienti e non risponde nessuno.....
Non so nemmeno se mi rimborseranno i soldi pagati.
EVITATELO

Heb je problemen met TRIPAIR schakel Europees Consumenten Centrum (ECC) in. We moeten deze criminelen van tripair aanpakken!!! Ik heb inmiddels bericht van ze. Ze zeggen tegen mij u betaald 1000 euro extra en wij geven uw tickets vrij. Ik heb nooit mijn tickets bij Turkish airlines geannuleerd maar dit is op eigen houtje van tripair op 31122020 gedaan. Turkish Airlines zegt dat ze niks kunnen doen. Ik heb ook een refund aangevraagd inmiddels. Nu afwachten dit is een vervolg op mijn eerdere post van 14 juni. Mvg Turgut.

I opened a refund case with Tripair like 6 months ago, they did not do anything during loooong time, but 3 days before the departure date, the airline refunded the ticket to Tripair - I got that confirmation by Swiss Airlines on the 18th June. Since then I am chasing Tripair to have my money refunded, but they do not pick up the phone, they do not reply to emails... what else !!!
PLEASE RESPOND AND GIVE ME MY MONEY BACK !!

Ces voleurs ne remboursent pas de l’argent. La compagnie aérienne a remboursé le 21 octobre 2020. Il est déjà fin juin 2021. Aucun argent n’a pas été remboursé pour le ticket annulé à cause de coronavirus.

Zarezerwowałem za ich pośrednictwem dwa bilety lotnicze LOT. Wszystko przebiegło sprawnie i super. Niestety Covid, loty odwołane etc., koniec końców poprosiłem o zwrot środków (w sierpniu 2020). PLL LOT oddał środki 21.09.2020 do Tripair a ja ich do dziś nie odzyskałem. Potwierdzili, że owszem zwrot otrzymali ale oczywiście nie wiedzą kiedy zechcą mi je oddać. Prośby, groźby na nic. Suma nie jest duża (łącznie ok 380 PLN) ale to tylko pokazuje z jaką firmą mamy do czynienia. Oczywiście, sprawy nie odpuszcze.

2020年8月、台北⇔羽田便がキャンセルになり、返金について確認をすると、毎回下記のような連絡が来ます。二カ月に一度位、最速のメールを出しても、毎回同じような内容です。現在2021/6、未だに返金はありません。どんな会社なんでしょうか。。。

Dear passenger,

We would like to inform you that the airline has authorised your refund application for the booking 35919764 . The total amount to be refunded is 294.28 EUR (≈ 36921.00 JPY).

Our agency will initiate the refund process within the next 60 working days to the credit card used during the booking process.

We apologise for the delay caused by Covid19 outbreak & we thank you for your patience during this time.

I have been awaiting a refund since March 2020 and all I receive, every 4 months or so is a message to say the case is being reviewed. Can't get anyone on the phone and have followed up on email constantly with no resolution. STAY AWAY, do not use this company to book flights.
** UPDATE - On the 6th of July I received an email from Tripair saying they were going to process my refund. No information of date or amount, which I queried by return but no answer was provided.
The amount of 82 EUROS was transferred to my account on the 21st of July, however I paid 334 EUROS for the tickets in question. No explanation, no further contact. THIS COMPANY IS A JOKE! I have contacted them again, asking for the balance of my money.

Be warned! This company misleads /deceives!
I have booked flights via this site. These flight were shown and booked as KLM code share flights.
To my surprise, tickets were issued with iata prefix 657 (as BT flights BT610 and BT609) on BT ticket stock and not KLM (074), which is not according to the choice I made.
If I wanted Air Baltic tickets I would have booked that for an even lower price ( 195 eur vs 231 eur) than what you charged me for supposedly KLM tickets.
That you show to sell KLM tickets but really sell Air Baltic tickets is customer deception and according to Dutch consumer law forbidden!

In mei 2020 zou ik vliegen met Turkish Airlines, vanwege corona ging dat niet door. Turkish Airlines heeft in juni 2020 al aangegeven dat het geld terug is gegaan naar Tripair. Tripair draaide eerst lang om een terugbetaling heen (wat ik kan begrijpen) maar zodra het toch echt duidelijk was dat ik een terugbetaling wilde, is er geen enkel contact meer geweest. Ik heb hen meerdere malen gemaild en geprobeerd te bellen, maar ze zijn niet meer te bereiken. Erg slechte zaak en ondertussen krijg ik mijn geld niet terug.

c'est bien dommage que j'ai consulté les avis qu'aprés l'achat de mon billet...
Je suis victime aujourd'hui moi aussi de l'esqurecerie de cette agence. j'ai pris un billet aller - retour hier et j'ai réglé le paiement, je m'aperçois que j'ai commis une erreur au niveau de mon adresse mail (juste une faute frappe), j'ai essayé de trouver un moyen pour contacter l'agence, je suis tombée sur une plateforme sur laquelle on peut rédiger un message je leurs ai demandé de modifier l'adresse mail pour que je puisse recevoir mon billet. Ce matin j'ai reçu un mail confirmant la prise en compte de la modification, puis après 1h je reçois un autre mail pour me dire que je dois payer 15euros car ils ont augmenté les tarifs des billets sachant que moi j'ai déjà réglé, je leurs demande pourquoi je dois payer les 15euros alors que j'ai déjà payé et j'ai bien reçu mon billet!! ils me répondent : "Nous tenons à vous informer que les prix sont fournis par le système de billetterie de la compagnie aérienne et sont susceptibles d'être modifiés."
et ils m'imposent de payer ces 15euros au bout de 30min, sinon ils vont annuler la réservation, soit je leurs demande moi de l'annuler et de me faire rembourser : ce qui est dans tout les cas pas gagnant pour moi ( j'ai vu pleins d'avis de personnes qui n'ont jamais eu le remboursement)....

Um dia após a reserva feita e o voo pago exigiram mais dinheiro!!!
Claro que não paguei. Anulei a reserva!!! Não são sérios

After COVID-19 flights cancellation, i have claimed refund since Mar/2020 and the airlines confirmed that the total amount has been refunded to tripair since Dec/2020 and up to day Jun/2021 i didn't get the refund.
No Telephone to contact, numbers are not in service only replying on email and i think it's bot who reply and no specific date when they will refund.

Even i asked them to use that refund to book me another flight but they reply generically and not logic answer where i assured that is bot who replying on me.

Worst agency and i will not ever use it again and not recommend it for anyone.
Name:Mahmoud ELGHADBAN

Pague el doble alas aerolíneas por la gestión de tripair.
Solo puedo decir , lo barato sale caro, si piensan comprar un vuelo con esta agencia , buscar el más caro con una agencia de buen prestigio y vuelen en business les aseguro que les saldrá más barato , son los peores gestionando , incompetencia máxima, inutiles, en mi pta vida volvería a comprar un boleto con ellos

Frechheit
keine Rückerstattung, immer die gleichen Hinhaltemails.
In Wahrheit dürfte so ein Unternehmen nicht mehr am Markt sein. Kann nur jedem empfehlen dort nicht zu buchen.

Do not trust TripAir and avoid them at all costs. When attempting to change flights or obtain a refund they will not answer your emails for weeks at a time and try and avoid refunding you for as long as possible. I can't believe they are on SkyScanner.net as they are not professional in the slightest. I eventually managed to get my refund for flights, I cancelled due to covid-19 reasons, but only because my credit card company got involved. This company is a fraud. Avoid at all costs.

After COVID-19 flights cancellation, i have claimed refund since Aug/2020 and the airlines confirmed that the total amount has been refunded to tripair since Dec/2020 and up to day Jun/2021 i didn't get the refund.
No Telephone to contact, numbers are not in service only replying on email and i think it's bot who reply and no specific date when they will refund.

Even i asked them to use that refund to book me another flight but they reply generically and not logic answer where i assured that is bot who replying on me.

Worst agency and i will not ever use it again and not recommend it for anyone.

bad office refuse to give me my money while the airline company accept ticket refund and deposited the money to tripair account more than 5 months ago , up till now they refuse to give me May money
i didn't recommend anyone to book with this agency
i did not know where i can post my complaint against this agency

its the WORST online website to book from i booked before corona and they told me they will give me a refund till now no answer , i always send email and ask them about the refund no reply this is really bad and better not to work or buy any ticket from their website , they are even unprofessional

Heel heel slecht bedrijf. 1 ster zijn ze nog geeneens waard. Ik wacht al meer dan een jaar op mijn geld. Ik had geboekt voor 4 personen. Meer dan €1200,- Ik heb meerdere malen emails gestuurd. In het begin kregen we nog wel reactie, maar al snel waren ze nooit meer te bereiken. Grrr.
Mensen boek hier nooit. Laat je niet leiden door de positieve reacties. Ik ga ze maar weer stalken met mails. 🤞 🤞🤞