Trainsplit Anmeldelser 

Absolutely everything you need, great service and customer care 👍

Most TOC would not be as accommodating in terms of reunds. Booking is easy, options numerous . Ticket options varied and discounts unparalleled. Great service.

Jonathon was excellent, quickly responded to my cancellation, clarified the information required and processes my claim within 24 hours - excellent

Excellent prices and options of routes,easy to book, customer services are excellent and fast at refunding cancelled train with just one email, would definitely recommend and will be using again myself

Seriously quick and positive outcome for our train ticket refund from Jonathan.

Very fast response to a query, friendly staff.

the on line customer support team sorted out my issue effectively and promptly. I was given a refund for part of my journey which I needed to amend

Very quick and efficient customer service response to reimbursing my train ticket during the heat wave.

Exactly the same as every other company offering refunds, full of BS, my train was cancelled in yesterday, I had to walk 2 miles to taxi office and get cab to next station where I caught another train, and they won’t refund because I didn’t get receipt from taxi firm, all the trains were cancelled but won’t allow refund, just typical online, great job Johnathon I told you I would leave reviews, you covenant want copies of receipts and to know information which is totally irrelevant and in many cases private, you don’t need a receipt you just want a reason not to pay and Im sure anyone reading this will think the same, as long as I cost you more than the refund that’s fine by me, let me tell you again as you don’t seem to understand!!! THE TRAIN WAS CANCELLED IT’S EASY TO SEE THAT THE TRAIN WAS CANCELLED, you should be reengineering me as THE TRAIN WAS CANCELLED
More BS !!!
Ask your doing which is really funny is making it worse for your company, I assume your directors know your replies are now public?
I bought a ticket, you have clear refund procedure, THE TRAIN WAS CANCELLED, there is no argument other than you don’t want to give me a refund, end of story, there is no argument, I clearly couldn’t make it up as the train was cancelled, it’s irrelevant how I finished my journey other than I couldn’t do it the way I paid because THE TRAIN WAS CANCELLED!!!!
Couldn’t get it taken down could you, honesty wins in the end, I had them on email saying you had complained, so many fake reviews at last a honest one, if you use this company and have an issue they will not refund you, and prefer to spend hours replying and trying to get it removed, thankyou trustpilot

Friendly helpful staff who offered clear and supportive guidance on making a claim. Much appreciated

Sorted my refund query within minutes. Great customer service from Pam.

Great service - super quick response. Highly recommend!

Really speedy decision and authorisation for my refund. Despite my email attachment not being visible to the Customer Service team they took my refund application in good faith and issued the refund without question. I was extremely satisfied, not only with the outcome but with the speed and consideration of my request. One final thing, the email response was signed by a named customer service team member - a human and personal service. Thank you.

Great customer service. Got a refund due to the extreme heat. They responded to my email in 20 mins, and sent the refund imediately. Thank you Jonathan.

In the past I have found getting a rail ticket refund not the easiest of tasks. This time cancellation due to "hot weather" was specifically provided for on the Trainsplit form and the refund happened efficiently and promptly.Super customer service.

Great customer service - kind enough to provide a full and very prompt refund for travel cancelled because of the severe weather warnings.

Really speedy service (same day, within half an hour!) from Trainsplit customer service on full refund for train tickets due to me making the decision not to travel due to extreme weather conditions

Very easy to follow the instructions given for claiming a refund for an unused Advance ticket.
The response from Jonathon on the support team was prompt and precise
Very satisfied with the customer service provided

Very quick response to a ticket query. Surprisingly quick in fact

Great service very prompt in solving my problem