Split My Fare customer support has been great! In one occasion I had to change dates request refund, Richie helped me with my request, it was really easy, super fast response, unlike some other platfo... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Customer service was very efficient via email and after getting a doctor's note I was able to get a refund minus a £5 admin fee. Richie was very responsive. Thankyou.
I always use Split ticketing for all my travels but now I know why i'll never use another site. I had a terribly disrupted journey this week - which meant I had to abandon my onward travel to m... Vis mer
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Love this company. You deal with human beings in customer services rather than ‘computer said no’! Thank you Richie in particularly for being understanding. A great company who I will continue to u... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Kontaktopplysninger
Newcastle, Storbritannia
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4,6
Enestående
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Customer service was very efficient via…
Customer service was very efficient via email and after getting a doctor's note I was able to get a refund minus a £5 admin fee. Richie was very responsive. Thankyou.
2. oktober 2026
Anmeldelse skrevet uten oppfordring
Great customer support has been…
Split My Fare customer support has been great! In one occasion I had to change dates request refund, Richie helped me with my request, it was really easy, super fast response, unlike some other platform that you'd wait for a long time to receive a reply, Richie replied to me in a matter of hours and resolved the issue really quickly. Thank you Richie, I'd recommond Split My Fare to anyone!
25. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Tin,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent service
Excellent service, fully recomend, thanks!
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received and would recommend us.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Split My Fare is a great service
Split My Fare is a great service. Easy to navigate, easy to book and great customer service if required. Thank you.
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Mark,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received and find our service easy to use.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent experience
Recommended to me by a regular train user. Delighted with ease of use and no hidden extras. Journey planner was clear and online ticket worked first time! Would definitely use again.
2. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi,
Thanks so much for your feedback. We are pleased to hear you find our service easy to use and clear.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Easy service and well priced
Easy service and well priced. Due to train strikes issued my refund with no hassle
31. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Gerry,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received and found cheaper tickets with us.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Overall a very good company that works…
Overall a very good company that works out cheaper too..I also requested a refund which they gave to me quickly due to a delayed train meaning I had to cancel the rest of my journey.
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Alice,
Thanks so much for your feedback. We are sorry to hear that your journey was affected by delays but pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
I struggled trying to claim a refund
I struggled trying to claim a refund. The staff member was excellent and efficient and sorted this for me. Thank you
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Geraldene,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Love this company
Love this company. You deal with human beings in customer services rather than ‘computer said no’!
Thank you Richie in particularly for being understanding. A great company who I will continue to use for years to come I’m sure
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Hannah,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Very quick and helpful customer service
23. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi JT,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
I realised I had been charged twice for…
I realised I had been charged twice for a journey, when I received a bank statement.
I contacted, split my fare customer service,
Received email reply quickly, Richie was able to resolve the matter professionally and efficiently. He kept me updated, matter was resolved within couple of hours.
Very pleased with customer services and Richie’s help.
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Lynn,
Thanks so much for your feedback. We are sorry to hear that you had been charged twice but pleased to hear you were happy with the customer service you received from Richie.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Great customer service!!
Richie helped me massively with sorting out an issue with my journey after having to have last minute medical surgery. Excellent communication, fast help. Over all excellent customer experience
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Laurence,
Thanks so much for your feedback. We hope your medical surgery went well. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Outstanding speed of service
Outstanding speed of service. And so helpful. 10/10
11. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Stephen,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Helpful
A very understanding team whilst I'm going through a difficult time
1. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Wendy,
Thanks so much for your feedback. We are sorry to hear that you have been goign through a difficult time but pleased to know you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Just the best Customer Service I have ever received
I always use Split ticketing for all my travels but now I know why i'll never use another site.
I had a terribly disrupted journey this week - which meant I had to abandon my onward travel to my destination.
I just sent a couple of e mails to Cunstomer Care and they sent me a full refund for my disrupted fare
No need to wait months for a Delay Repay claim ....
THIS COMPANY ARE JUST THE BEST
You won't ever be disappointed by their prices ,website ease of use their ticket delivery or Customer Service ....
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Sue,
Thanks so much for your feedback. We are so sorry to hear that you had such a disrupted journey but pleased to know you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Great customer service
Answers emails immediately , listened to my claim for a refund, acted quickly and fairly, really impressed with the level of customer care
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Sara,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Very quick response
Very quick response, received my request.
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Lisa,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
I always get my tickets through…
I always get my tickets through SplitMyFare. They offer incredible value and the customer support is always fantastic and super speedy! Thanks for making travelling easier 🫶🏻
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Jen & Ben,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received and found cheaper tickets with us.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Svar fra Split My Fare
Hi Pedro,
Thanks so much for your feedback. We are pleased to hear you found booking tickets easy and that you were happy with your experience.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Quick redoivsr
Quick, courteous and efficient reply and solution from Richie. Many thanks!
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Robert,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.