TIMES24 UK LIMITED Anmeldelser 

Would put zero if I could. My experience mirroring others on here, booked and paid for short term parking at LGW. Received a PCN on 5th August dated 14 July saying I had parked in restricted zone. Fine, I guess I didn’t see the signs, however, unable to make payment as their systems don’t work. Now 2.5 hours, 6 phone calls and 9 attempted payments later and I am no further.

This has got to be the worse site on the internet. Pay a fine is impossible. Phone number works fine until you get to the end and then it states card refused or bank has stopped the payment. Then you try and pay on line that it an experience to see how bad this company is. My advice is to avoid Times parking at all costs. Tomorrow I shall try customer services guessing this will be a laugh has well. This is my experience today it is possible that the phones have gone down and their internet has fallen over but recon this is very unlikely.

They claimed I overstated my time at the Gatwick drop off zone. It was totally not true but I had no choice or opportunity to complain, and had to pay the fine.

You will end up trying to talk to this lot if you, like me, drove down (but did not stop in) the drop off zone at Gatwick. (I'm writing this at 1 hour 2 minutes listening to the usual how important my call is nonsense).

I was trying to find the Gatwick Valet Parking area which was, even the valet agreed, VERY badly sign-posted. We told the valet that we'd driven down the drop off road and he said he'd get the "fine" waived ! He didn't. Times 24 UK Limited has acquired the business from NCP. Gatwick Parking just refused to accept that they had liability despite the appalling signage....

Not only do they not respond until weeks later, they then give a number that doesn’t even dial and then back to no responses to an email. I work at Gatwick, have a car registered for a drop off but instead we keep getting fines when the car is registered and appeal it but no response from the company whatsoever. What is going on?! I thought NCP were bad but this one just takes the biscuit

Hi I had a problem with damage to my vehicle. They inspected the vehicle before I left and could see the wheel had been damaged. They said they would contact me within 48 hours, 24 hours later I was contacted and employee called Ben I was dealing with was excellent. All payments paid back to me within 7 working days.
I have given them 1 star for a £60.00 parking fee which I have put on the website.

Absolutely shocking company taking money off hard working people scum

Parking was fine in April we were told to park car in July we got a parking fine this parking fine was two months old and therefore is outside the regulations of IPC regulations stating charge 14 days a charge must be sent got to AI they will give you a response don’t pay it they have no rights and your are not liable

I have paid the charge, but I want to warn other motorists about my experience.

I entered this multi-storey car park fully intending to pay using RingGo or PayByPhone, as I normally do. Unfortunately, I struggled to access the apps due to poor mobile connectivity and spent much of my visit trying to reconnect, restarting my phone and attempting to make payment.

What I found particularly frustrating was that I saw no obvious signs on entering or leaving the car park explaining that payment could be made after leaving, or clearly directing motorists to alternative payment methods. Had I known there was another way to pay, I would have done so immediately.

This is a large and very busy multi-storey car park. It took several minutes simply to drive to the top floor and back down again because of the volume of traffic, meaning a significant part of my visit was spent moving through the car park rather than actually parked. The payment kiosks were not obvious to me, and if there were only a limited number available, they certainly weren’t easy to find.

I fully accept that motorists are responsible for paying for parking, and I have paid the charge. However, I feel the signage and payment information could be much clearer. A simple sign at the entrance and another at the exit explaining where payment kiosks are located, what to do if the payment apps cannot be accessed, and whether payment can be made after leaving the site would help prevent other motorists from finding themselves in the same situation.

I hope this feedback is taken constructively, as it could improve the experience for genuine customers who are trying to do the right thing.

This company has taken over from NCP collecting the pick-up and drop-off charge at Gatwick Airport.

I needed to speak to someone in Customer Service and it took me 60 mins of holding on the phone the first time and 52 minutes the second time.

The call centre is outside of the UK, so there were the usual language barriers. I needed to speak to a manager who I was told would call me back within about 7 days.

What world are we now living in, where a compay thinks this is providing anything close to looking like customer service.

Like many companies these days, they are quick to take money, but slow to resolve issues and simply could not care less, so long as the money comes in.

The directors ofTimes 24 in the UK should hold their heads in shame. I doubt that they will because they are too busy booking their next holiday or choosing new cars from profits made by a public that are of no interest to them so long as they keep paying and using their services due to a lack of options.

UPDATE:
In direct response to your reply to my review....
I never just write a review without having already tried to address an issue with a company directly. That in my book is only fair, as everyone deserves the opportunity to put something right.

I have "reached out" (ghastly expression by the way) and have chased up a response several times. I have yet to hear back from anyone. Another example of just how shocking the customer service is!!!

These guys issued me with a £100 fine for stopping my car for a total of 19 seconds. They claim that road markings made it clear that there was no stopping - I would need to go back to the place and check this myself - but even so, I placed my car for 19 seconds in an area where I remember clearly there was zero traffic. I appealed and naturally they rejected the appeal. They have no incentive to be reasonable.

I incurred a fine at Gatwick Airport, and in attempting to pay that fine on your website using two credit cards, my payment was declined several times over a week of trying. Both credit cards were successfully paying other merchants.

I contacted my credit card issuer's credit/fraud teams and they assured me they had not refused any payments to Times24. What it appears was happening was my bank was paying the transaction, but for some unexplained reason, Times24 was instantly reversing the transaction.
It was then I discovered a telephone number for making complaints, which I called and said I wanted to pay off this fine. On my first call, , the agent manually attempted to take payment on two separate cards, each of which was again declined (i.e. The transaction was accepted by my card issuers and then a reversal was instigated by Times24. I got the impression the agent was really impatient with me and kept saying it was a "such and such an" error and I should talk to my bank/cardissuer. I asked them not to be antsy or irritated with me and in a louder voice was told I was wrong. I explained what my bank was saying and the response was basically it's your bank's fault, you speak to them. There was absolutely no attempt to understand the issue - just a blanket response - "speak to your bank, it's not our problem".

I ended the conversation and did go back to both my banks/issuers who again confirmed that they were accepting the transactions and that Times24 were reversing the transactions.

So, wearily, as I had by now probably spent around 90 minutes one way or another, spent another 10 minutes speaking to another Times24 agent. Who again, had no other solution than to speak to my banks/issuers. Again, there was absolutely no empathy or preparedness to understand my problem, an abruptness that one might consider rudeness. We tried again to process the transactions on both cards, and both declined again. I asked for other payment options e.g, cheque, and was told abruptly they only took credit cards. I was also told that it must be my fault because they were processing other customer's credit cards. It failed to cut any ice when I mentioned that both my credit cards had been successfully used that day to pay other merchants!

I asked to speak to a manager - all the time feeling helpless faced with this uncompromising and unhelpful attitude. "you'll have to wait 2/3 days'. I asked to be put on the waiting list. It then occurred to me to see if my bank's debit card would do the trick. Lo and behold, it did. Saga over!

3/4 days before I had submitted one of their on-line requests, outlining the problem I received a receipt message but no response to date.

In summary, it was their agent's uncompromising, unhelpful and verging on rude, by inference and tone almost insisting that it was me who was wrong, lacking of any attempt to understand the problem and make any suggestions to fix it.