TIMES24 UK LIMITED Anmeldelser 

I received 3 pnc for parking in taxi waiting area and I wrong them Times24 and explained to them that my vehicle is a taxi and gave them my Gatwick parking account for frequent use.
My appeal was apparently ignored; I did not get any reply from Times. Now they have sent me to Trace Debt Recovery for non-payment.
I have tried to call the headquarters but to no avail.
I have no choice but to contact my solicitors to rectify this.
Case 431398052; 431398023/331398049

My husband tried to pay online. Couldn’t. Tried to pay via phone. Couldn’t as he couldn’t hear due to hearing loss. I then tried to pay but it was then outside of the 24 hours. We had to wait for the fine to come through . It was sent apparently on the 2-9 2026 we received it on the 14th. Tried to pay the £60 on the 15th online. I couldn’t as there wasn’t anything other than complaint procedure. Phoned the No on the fine letter. all 4 of our cards we declined. No number to speak to a human. Finally after several different nos found online I got through to someone. Turns out their system was down. How an earth are they getting away with this. Why is there not a barrier o we can pay on exit

A wonderful agent helped me with my somewhat complicated issue where my Autopayment on my parents car failed when they were dropping me off for travel to a 3rd world country with limited Internet.

Damaged my car and would not accept any responsibility.

Avoid at all cost.

This company is totally dishonest.

DO NOT USE VALET SERVICE.

I didn’t realise my husband had registered my vehicle for autopay, so payment was taken. However, my passenger also paid the charge. Now trying to initiate the process of a refund. No forms, refund or complaint will go through, just keeps coming up ‘error’ No human to talk to, just through the computer. An hour spent getting no where. No doubt more days will be spent trying to claw it back. Total rip off charging to drop off anyway.

absolutely awful website \ company - tried to register the correct driver details 4 times over 3 days and just would not accept the information so of course the claim just keeps climbing higher.

London Gatwick you should be ashamed for pre selling parking spaces that are not available

Keith really helped me sort my problem.

Thank you

Very difficult to give a positive review when the only reason to contact this company is when they have charged you for a service you didn’t want.

Charged twice for going into Gatwick. Wife was in wrong lane so went round again to get in correct lane. Charged twice.

As a goodwill gesture they removed the second charge, but with some really condescending guidance for future visits.

A tax on dropping someone at Gatwick, and the same level of customer care you would expect from a company no one chooses to deal with.

I made the silly mistake if following Google Maps to the long stay parking at Gatwick, it took me straight into the drop off zone and out the other side, which creates an instant fee. I contacted these guys via email and had a response acknowledging the error and assuring me there was no charge. Very pleased with the response.

I went to pick passengers up at Gatwick. Staff had closed the short stay because it was full and re-directed me into drop off where i was for 23 minutes. Imagine my horror when i was charged £30 for this when i had every intention of paying the 30 min £7 short stay charge.
I called the company and explained the issue Ron helped me out and rectified my parking charge.

Ron provided fantastic customer service
was very helpful,
Thank you for your help

I had the same issue not being able to pay. Turns out, the name and address on the parking notice need to match the details you provide when paying EXACTLY.

Its not down to the payment card company in any way. The page which asks you to input your address before you pay should match the notice exactly, with the exception of the post code, which needs a space between the first 3 characters and the last 3.

Had an incredibly frustrating two hours last weekend trying to pay for this, but this is how I solved it in the end.

Times24 responded to my concerns and dealt with the matter professionally. The communication was clear and helpful, and I appreciated the support provided.
Overall, I had a positive experience with the company.

Absolutely terrible! Did not respond to contact or the refund / appeals process. Contacted Gatwick and they couldn't care less either.
I also submitted the appeal twice and nothing came of this! Absolutely appalling. Gatwick should be ashamed of themselves for letting this contractor anywhere near their sites!

I am now over a month on and still no reply

Operated like a scam. Doesn’t let you pay via phone or online until the charge accrued has increased substantially. Very hard to communicate with the chat assistant, I’m very upset and will now have to call my bank to dispute the charges. How are you not allowing people to pay the fine and then charging them for not paying?

They are manipulating charges at Gatwick Airport, photographing cars that pause for 5 seconds then sending out £100 bills, which is a scam because the land is "not relevant land" and the driver may not be the keeper of the vehicle. Schedule 4 of POFA, the provision that allows parking operators to pursue a registered keeper rather than just the driver, only applies to "relevant land".

The Act defines relevant land as land on which vehicles may be parked, with a critical exclusion: land on which parking is subject to statutory control.

Statutory control means the land is regulated by legislation, Airport Byelaws, specific Acts of Parliament, or other public regulatory frameworks, rather than purely by private contract law.

Why airports fall outside "relevant land"
Major UK airports operate under statutory frameworks. Heathrow, Gatwick, Stansted, and Luton all have Airport Byelaws in place, legal instruments made under the Airports Act 1986, that govern conduct on airport land, including vehicle movements and parking.

Because this land is subject to statutory control, it is excluded from the definition of "relevant land" in POFA. Schedule 4 simply does not apply. Operators like APCOA (which manages Heathrow's drop-off zones) and Times24 (which operates at Gatwick) cannot use POFA to transfer liability to the registered keeper.

Why does the refund process have to be so difficult. Made a duplicate payment at Gatwick North and all I wanted was a refund, but the form I was sent required a proof of payment with a dropped file. The same form refused to accept the dropped file it took me ages to compile. Only on the third call was an agent kind enough to suggest I just send the bank information by email. Now I wait to see if the refund ever materializes.

Registered a blue badge holder who did the drop off. Was accepted and told no payment needed then proceeded to ask me for £10!!!!! I paid as wanted to avoid being chased. Have been promised numerous times a refund but apparently can’t tell me when I’ll get it!!!!!! Absolute nonsense!!!!!! We’re quick to take money!!!! Shocking service and I’ll keep on giving bad reviews until I get a response!!!!

I needed to pay a PCN and had a few questions because the PCN letter arrived after the 14-day discount period, so I contacted the online support team. Mark was extremely helpful and kindly waived the payment. Thanks for Times24

I made an appeal, never heard if successful - quick to send penalty notice though.