TIMES24 UK LIMITED Anmeldelser 

ABSOLUTE THIEVES

Accidentally drove thru Drop Off lane @ LGW North at 01:11 whilst trying to find Express Pickup CarPark6 Level4. Exited Drop Off lane 01:12 (had to stop at RED light Pedestrian Crossing. Charged £10. Eventually found Express Pickup at 01:16. Charged £8. Wrote to Customer Experience who directed me to TIMES24. Wrote to TIMES24 who raised a ticket in response. NOTHING … not a peep

Booked Official Long Stay parking at Gatwick Airport.
The directions and signage was inadequate, which meant I unavoidably passed through the drop off zone.
I was passed from pilar to post in an attempt to resolve this and it took a week for Times24 to respond to my complaint.
Whilst it said there would be no charge as a gesture of goodwill, there was no acknowledgement of the underlying issue of poor signage for the Long Stay parking.
Gatwick Airport needs to integrate its customer service rather than rely on separate providers with separate responsibilities. That would improve customer service with a single point of contact and the ability to address holistically the underlying issues.

Agent was very helpful and sort the issue .

I tried to pay over 10 times on the portal and on the phone line. I spoke to an agent who put the fine on hold for 2 weeks but even when she tried to take payment over the phone it would not accept any of our company or personal cards. I asked for another way to pay and was told can only pay online or over the phone. I sent several emails showing the error message I was getting and they still could not help. Now I have a collection agency sending me letters. They are an awful company

Helpful quick and knowledgeable about my enquiru

I received a prompt reply and was given a fair considered response

Ephraim gave me grace of few second that would have cost me fine.

Ephriam was very helpful
Thank you

We encountered a situation where we had made an error which incurred costs not of our making. The way the company resolved the issue was excellent and prompt. Their customer service handling was very good.

I am very disappointed with my experience with Times24 UK Ltd regarding a parking charge at Gatwick Airport.

During the appeal process, Times24 asked me to provide identification, which I supplied in good faith. The company subsequently compared the photograph on my driving licence with an image of the driver captured at the site. The site photograph shows a blurry face, yet Times24 concluded that the driver was me.

I was not driving on that occasion. The actual driver was an adult family member who bears a strong facial resemblance to me. I am concerned that Times24 has relied on a subjective visual comparison to identify me, rather than establishing my identity through sufficiently reliable evidence.

I find it troubling that providing identification in good faith can apparently lead to a person being identified as the driver on the basis of a blurry photograph. Where identity is disputed, I believe a more careful and evidence-based approach is essential before pursuing someone for a parking charge.

My appeal is currently ongoing, so I cannot comment on the final outcome. I hope Times24 will review both its driver-identification process and the way it handles disputed cases, to help prevent others from experiencing a similar situation.

Parking Charge Number (PCN): LG10036429

Brilliant customer service - thanks TIMES24 UK LIMITED

Prompt response to an overpayment query. Very reasonable response given the circumstances.

Spoke to a young lady, wish I got her name but she went above and beyond for me, helped me sort out my issue an I really appreciated it

I contacted customer services with a parking issue after I pit the wrong reg in. Mark was vey helpful and corrected the booking and assured me I would not be fined. Pleased I am.

What really annoys me about these parking companies is that sometimes people make mistakes and there is no flexibility. I don't entirely blame the parking companies, but also the companies that employ them. I am so glad that I never stooped so low as to work for a company like this. I bet you have a fantastic Christmas party off the backs of the poor so and so's who may just have had a momentary lapse and forgotten to pay. You could perhaps be decent human beings and send a reminder once you have searched the DVLA database and charge an administrative fee for doing so. But then this would be the decent thing to do and not within your remit. Give my regards to your CEO, Donald Trump

Needed to use the car park for access to carry out telecoms work. Great service from the staff to assist.

I made a mistake causing me to enter the gatwick drop-off zone twice, incurring two charges. I explained the matter to TIMES24 and somewhat to my surprise they agreed to refund one of the charges as a one off courtesy. I am happy with this reasonable approach, though at £10 a go, I will be careful not to do it again!

STILL NO REFUND! Not even a reply! Scam company! Thieves!! I will not stop until I get my refund!!!!!

Your reply is laughable!!!! You are a SCAM! The only reason you gave in on the refund which is 3 months LATE is because I was emailing & positing reviews! Other people are affected by you!!!

Your reply is disgusting!!! Stop scamming people

Excellent customer service , The staff membe Epy were friendly, professional, and very helpful. I really appreciated the quick and efficient service. Thank you!

Very helpful solved my issue within minute thank you