TIMES24 UK LIMITED Anmeldelser 

As an update to my review of 30/09/26, I am pleased to report that TIMES24 have refunded the £60 extorted from my partner for accidentally entering their Money Box (Drop Off Zone)
The power of Trustpilot reviews is impressive !
Would suggest others suffering the same ENTRAPMENT make a lot of noise about it because without a fuss being made, these thieves will just keep your hard earned money.
Despite refund, the matter is being taken further anyway. Hopefully it will become very uncomfortable for TIMES24

My auto pay didn't work.
I paid online but did not receive a confirmation receipt and was worried.
Contacted Times via chat Keith was very helpful by confirming my payment and send me a receipt

Had an issue due to being lost at Gatwick, had been charged 4 x drop off. Emailed the people to say 3 of them 4 were accidental as I was lost looking for the hotel that was inside the terminal. Roslyn was so very helpful and im forever grateful 🙏

Really helpful

I needed to contact Gatwick Parking and Times24 were most helpful dealing with and resolving my problem. I would emphasise that emails are the best way to contact them

It can easily win top 10 worse service for parking! Government should go after companies like these.

I spoke to Eve today regarding an issue with a parking charge that had been passed to Trace. After a frustrating experience with Trace, Eve was an absolute pleasure to deal with.
She listened to everything I explained, was incredibly kind and helpful, and actually took the time to look into the situation. She was able to withdraw the case from Trace and let me pay the original £60 charge, which I really appreciated.
I just wanted to leave this review because Eve genuinely made a stressful situation so much easier. If I could leave more stars or a tip for service I would! I hope her managers see this because she deserves the recognition. Thank you, Eve!

One of the worst experiences of paying a parking ticket , only Sutton council come close. Attempts to pay were all declined, due to an error on their website. Attempts to contact Times were ignored, had to try again following day as ticket was no longer being recognised. When I finally got through, the operator headset was.picking up every background noise in her office. For a company that represents one of our most prestigious airports, I find this quite staggering and shameful. Finally paid!

I wrote in to request a refund as I paid for 24hours parking but my train was cancelled and the ringo app wouldn’t give me a refund so I wrote to Times24 and just over a week later got an email confirming a full refund which im grateful for.

Apparently my 70 year old mum had received letters and a charge for using the drop off zone in Gatwick south according to a debt collection agency who she has received a letter from. My mum has never received any letters and now the debt company are demanding £170 . The day in question was a nightmare of a day trying to find our multi storey car park that we had paid for after a stressful trip where the car tyre had blown. The signage at Gatwick is complicated and there were a few times wrong turns were taken. Apparently the car had been seen entering and exiting over a 2 minute span however wording on signage is that it is £10 for 10 minutes not up to 10 minute but for 10 minutes. No letter was ever received from Times 24 UK (if so my mum would have contacted them straight away as things like this stress her out). Absolutely criminal behaviour so disgusting

I had a great experience today, via the online chat with Mark. Who resolved my issue in a timely manner with great efficiency.

**Subject: Formal Appeal Against Parking Charge – Genuine Mistake and Extremely Brief

I had legitimately booked parking at Gatwick Airport from 17 July until 30 August 2026\. The information provided to me instructed me to follow the signs for the “Summer Special” parking, where I understood I would drive to the car park, hand over the keys and proceed as instructed\.

When I arrived at the airport on 17 July, I dropped my wife and children at the South Terminal\. Shortly afterwards, my wife received an email from Tunisair informing us that our flight had been changed to the North Terminal\.

I then became confused while trying to locate the correct car park and followed the road incorrectly\. While trying to find the appropriate route and parking area, I inadvertently entered the bus lane\. This was a genuine mistake and was not an attempt to avoid paying for parking or to gain any advantage\.

I would also like to clarify the circumstances shown by your camera evidence\. According to the information provided, my vehicle entered at **16:42:50** on 17 July 2026 and exited at **16:43:58**, meaning the total time was only **1 minute and 8 seconds**\.

I did not park and leave my vehicle on a red route as suggested\. I had to stop briefly because the area was extremely busy and I could not safely continue driving without first working out where I needed to go\. I waited for a safe opportunity to proceed\. I then sought assistance from the car park staff, who directed me to follow the signs for the Holiday Park\.

There was no intention whatsoever to stop unlawfully, park, or misuse the restricted area\. I had already paid for airport parking and had every reason to follow the correct route to the car park\. The circumstances were caused by a last\-minute terminal change communicated to my wife by the airline and the resulting confusion over the airport’s signage\.

I therefore ask you to take into account:

- I had already made a genuine booking for airport parking\.
- The terminal was changed at short notice by the airline\.
- I was attempting to locate the correct car park\.
- The stop lasted only **1 minute and 8 seconds**\.
- I did not leave the vehicle parked and unattended\.
- I subsequently sought assistance from airport parking staff and followed their directions\.
- There was no intention to avoid parking charges or deliberately use a restricted area\.
- The circumstances were a genuine mistake rather than deliberate non\-compliance\.

I am also extremely concerned by the appeal process\. Your correspondence states that if an appeal is unsuccessful, I can appeal again, but if that second appeal is unsuccessful, the full charge becomes payable\. From a customer’s perspective, this creates a situation where exercising the right to appeal carries the risk of a significantly higher financial liability\. I would ask you to explain clearly the legal and contractual basis for this process and why a customer should be penalised for exercising their right to challenge a charge\.

I have cooperated fully and provided evidence explaining what happened\. Given the extremely short duration of the stop and the exceptional circumstances, I respectfully request that the charge be cancelled\.

I look forward to receiving a proper response addressing the specific points above rather than a generic rejection.

I made a genuine error of driving through the Gatwick drop off zone,having missed the exit sign.I explained the circumstances and asked the company customer service guy to look at the time stamps. He very kindly gave me the benefit of doubt as a gesture of goodwill How refreshing to find a company employee with a sense of empathy.👍👍

Be very wary of this company. Husband paid for parking to go on a business trip at Gatwick then received a fine saying he'd parked wrongly for whatever reason (one wasn't given) despite him having proof of the parking payment. He appealed and heard nothing for weeks then he suddenly gets a abusive letter from TRACE debt collectors stating it's now £170 and he pays or goes to court. He's has all the evidence to substantiate his appeal so he wrote back to this company with the evidence and chose to bcc himself and to add a read and delivery receipt. He's sent this on a Sunday and received an automatic response from the read/delivery receipt stating that the email was 'immediately deleted without being read at the company's server -in Monrovia???!! This feels like a scam rather than the actions of a bonafide ISO compliant company as you might expect from an airport parking contractor.

I had a pre booked long stay parking but satnav routed us wrongly and I had to pass through drop off point and I have contacted the online help desk and explained the situation and they really helped me and understood the situation, I really appreciated the hard work assistance helped me with.

Had an issue with a vehicle Reg on our account and got a massive fine , long story short, I contacted and spoke to a guy by the name of Ron, he was professional, polite, helpful and sorted the problem out quickly. Very happy with the service. Thank you for your help Ron

It appears that they work alonside the "meet and greet" people to catch you when they deliver your car back.
Straight fine and always a rejection of the reason even when the vehicle has only stopped for one minute and it was not you who was driving !!!!!!

We received a fine from Times Parking. When we phoned to pay it, the machine could not find the Parking Charge Number that is on the top right hand corner of the fine!! We have tried and tried. Emailed our query to be told there is no match. Phoned the number given only to yet again be met by a brick wall. Written to Times Parking, but NO RESPONSE!! Now, received a huge demand from trace debt recovery!! Tried phoning - but you’ve probably guessed. There is nobody to talk to. What the hell should I do now????

Just corresponded with Julie on a chat line from S &K Parking who sorted out our problem fantastic service 👍

I received 3 pnc for parking in taxi waiting area and I wrong them Times24 and explained to them that my vehicle is a taxi and gave them my Gatwick parking account for frequent use.
My appeal was apparently ignored; I did not get any reply from Times. Now they have sent me to Trace Debt Recovery for non-payment.
I have tried to call the headquarters but to no avail.
I have no choice but to contact my solicitors to rectify this.
Case 431398052; 431398023/331398049