Thrifty Anmeldelser 

AVOID AT ALL COSTS!

I thought I was booking with a reputable company, however, when I went to collect the car they advised that they required my credit card for the deposit - which is standard policy. I advised them I already had my own insurance and didn't need additional cover.

However, now that I've returned, it transpires that they used my credit card to charge me 250 Euros for additional cover which I did not approve (or request!).

PLEASE AVOID

judging by the number of 1 star reviews this company probably does not care.
charged an extra day without being told for a return 9 minutes after return time. That's just cheap, especially as you have to check the car your self when you pick up, take photos and then wait for them to get to you on return.

I have rented cars hundreds of times around the world, and this was one of the worst experiences I’ve had.
I booked a car through a broker for around €50–70 and clearly declined all additional services at pickup. Despite this, I was charged over €280 due to extra services (vehicle upgrade and Premium Road Assistance) that I did not request and that were not properly explained.
The staff insisted on speaking Spanish, even though I only communicated in English, and no clear information was provided before I was asked to sign the agreement. Under these circumstances, it is not reasonable to consider that I gave informed consent to these charges.
When I contacted customer service, they simply referred to the signed agreement and ignored the lack of clear communication and transparency.
I strongly advise others to be extremely careful when collecting a car from this location. Double-check everything and do not assume that your booking terms will be respected.

DO NOT USE THRIFTY. Scammers.
They charged me with the full inssurance without informing me- they lied by saying it is only the deposit and that they would pay it back fully at the end of the rental ageement.

They do not answer Your emails, they dont answer Your calls, even Rentalcars.com is helpless in this situation..

300€ lesson

I got charged extra at the end of my hire for protection cover,. I never ask for it and the staff did not inform me about this on collection or return of the car. I had already taken this out when i booked the car online. I went back to the office to get it sorted. The staff member was unhelpful still not got my £212.75 refund back or any reply from the company or support

Attention, location chez thrifty est une anarque, au lendemain de la restitution du véhicule dans un état impeccable une somme de 368€ est débité de mon compte. Malgré les innombrables emails envoyés aucunes réponses n'est donnée, ils demandent toujours la même chose et font trainer les choses. Société qui arnaque ses clients. Fuyez loin.....

We hired a car from Thrifty at Malaga airport. When we returned home, we discovered that £155 had been taken from our credit card. When I questioned this charge, I was told that it was for supercover insurance, something which I would never have agreed to. The insurance had been added in very small print in the corner of the invoice and as it was so busy at the office, (my mistake, I now realise), I did not have time to read all of the paperwork. Thrifty seems to rely on this in order to con people in to signing and rushing you out of the office. Take care if you ever book with these to review everything in the documents....absolutely disgusted....

We huurden op Malaga airport voor 10 dagen een auto incl. verzekering, om discussie aan de balie te voorkomen.
Tot onze schrik werd na afloop van de vakantie 284 euro op onze creditcard in rekening gebracht. We bleken voor een verzekering te hebben getekend terwijl we deze aan de balie geweigerd hadden. Ook vind ik vreemd dat een verzekering in rekening wordt gebracht op het moment dat de vakantie al is beëindigd.

Obwohl man bei Check24 den Mietwagen gebucht und bezahlt hat wir einem hier noch mal ein Mietvertrag untergeschoben der doppelt so teuer ist wie die eigentliche Buchung bei Check24. Es ist eine Frechheit was da vor Ort gemacht wird. Check24 weiß davon und arbeitet immer noch mit so einem Anbieter zusammen. VORSICHT HIER WIRD MAN RICHTIG ABGEZOGT. Was auf den ersten Blick Blick gut aussieht, die Buchung bei Check24 ist am Ende noch mal das doppelt mehr zu bezahlen.

Bought and paid through Ryanair with extra insurance to be told on arrival that the axtra axa insurance was with a broker and I had to have theirs at 177 euros, they would not budge its a massive scam, do not use. It needs to be looked by management.

Vorsicht, Betrüger!

They added on extra charged that were way more than the rental cost without telling me anything and claiming it was part of the deposit. Be very careful, read everything before you sign, they will try to pressure you into just signing.

Please avoid using this company. I rented a car for 5 days from the Murcia Airport branch. Was told I needed to take out additional insurance of £159 which I had already paid for. Told that I had to do it and that I would get a refund when I requested it on my return. Paid it and have made the request on my return. Told this is not refundable! I have now gone to my bank to refund the payment.
I also had to pay £122 deposit which I was not aware of. This has actually been refunded.
AVOID THIS COMPANY!!!!

Wir haben über Check24 bei Thrifty in Spanien Sevilla Mitte Jan 26 für 4 Wochen ein Fahrzeug gemietet.

Check24 hat sofort 223 € über ET Car Dublin abgebucht. Thrifty hat bei der Endabrechnung Supercovk mit 263.22 € oben drauf gebucht. Zusätzlich kamen noch Vollkasko-Versicherung und Reinigungsgebühr - so dass im Endeffekt 509 € von Thrifty berechnet wurden plus 223 € für Check24. Damit insgesamt 732 € - das ist unverschämt, wenn nicht Betrug am Kunden. Finger weg von beiden Firmen!

On picking the car up and dropping it off there was no problem all very quick,my problem started when I got home as all of my money wasn't returned,I thought at first it was the deposit for the fuel but I had filled up before returning the car and left the receipt in the car,on double checking my invoice after I got home I noticed a 4 day charge of €24 a day for insurance,I never asked for insurance,it was never brought up during picking the car up and I also have my own car rental insurance so I avoid the hard sell from companies at airports,I've asked easy jet( who I rented the car via) to look into it and I've also emailed the thrifty office in the airport office but had no reply whatsoever,seems like a scam to me and the rating of the company on this site seems to back that up so beware and be prepared to be ripped off by thrifty if you don't,I've not given up waiting on my money coming back and I will keep pushing until they get bored.I HAVE JUST HAD AN EMAIL BACK FROM EASYJET SAYING THAT AS I HAD SIGNED THE FORM THEN THERE WOULD BE NO REFUND, I JUST ANSWERED BACK THAT THEY WERE COMPLICIT IN A FRAUD DUE TO THE NUMBER OF PEOPLE HAVING MOINEY TAKEN OFF THEM UNKNOWINGLY AND THEM DOING NOTHING ABOUT IT, IVE ALSO ALERTED MY BANK TO NTHE POSSIBILTY OF THIS BEING A FRAUD TRANSACTION,SORRY FOR THE CAPITALS I WASNT TYPING THIS OUT AGAIN,

Sehr schlechte Erfahrung am Thrifty-Schalter am Flughafen Málaga. Der Mitarbeiter behauptete, unsere Kreditkarte würde nicht funktionieren, obwohl der Betrag nachweislich vorgemerkt war. Selbst unsere Bank wollte direkt mit ihm sprechen, was er einfach verweigerte.

Meine Frau bot ihre Kreditkarte an, auch das wurde abgelehnt. Als wir vorschlugen, sie als Fahrerin einzutragen, wollte der Mitarbeiter das ebenfalls nicht machen. Statt zu helfen, wurde er zunehmend unfreundlich und schließlich sogar beleidigend und schickte uns weg.

Zum Glück hat uns Sunny Cars telefonisch geholfen und eine Alternative organisiert. Der Service von Thrifty vor Ort war jedoch absolut inakzeptabel. Nicht zu empfehlen – wenn es möglich wäre, würde ich hier sogar Minuspunkte vergeben.

Hired a car from Thrifty for 6 days filled up with fuel when I took it back they checked all round the car and said everything was good 4 days later I noticed they had took £172 off my card but haven’t told me why so if you don’t want to get ripped off don’t hire a car from THRIFTY.

I was skeptical first due to all of the bad reviews but it seems that this is the case across every single car hire company, i therefore chose Thrifty knowing they were an international company and heard of these before.

Thirfty in Murcia airport was absolutely fantastic. I was not pressured into taking out the insurance as I already had 3rd party insurance through another procider.
The car I was given was great and fit for purpose he let me take as many photos/videos of the vehicle before I took the keys from him to make sure I was happy with the car.
The hold for fuel/excess was unheld from my card within a matter of days I could not fault them and would definitely use them again.

Ich habe meinen Mietwagen über Check24 gebucht und bereits im Voraus bezahlt. Bei der Abholung in Alicante legte ich meinen Voucher bei Thrifty vor – dort wurde mir ein Formular zur Unterschrift vorgelegt. Links stand Mietwagen 0,00 Euro, rechts oben wurde aber eine zusätzliche Versicherungsgebühr, die ich in der Eile übersehen habe aufgeführt. So wurden mir 126 Euro für eine „Super Cover“-Versicherung auf meiner Kreditkarte belastet, die ich gar nicht wollte und auch nicht brauchte, da bereits Vollkasko über Check24 gebucht und bezahlt war.

Eine mündliche Erklärung oder Hinweis auf diese Zusatzkosten fand nicht statt. Die eigentliche Mietwagengebühr betrug lediglich 80 Euro.

Meine Beschwerde bei Check24 wurde abgewiesen mit der Begründung, ich hätte das Formular selbst sorgfältig lesen müssen, Thrifty würde auch kein Kulanzangebot machen.

Ich rate dringend davon ab, bei Thrifty.es zu buchen – oder achtet darauf, dass diese Zusatzversicherung, die scheinbar systematisch in jedem Vertrag eingetragen wird, unbedingt gestrichen wird.

Wer sich Bewertungen anschaut, sieht, dass ich kein Einzelfall bin. Dieses Vorgehen scheint Teil der Geschäftsstrategie von Thrifty Spanien zu sein. Es ist unverständlich, warum Check24 diese Praxis toleriert und weiterhin mit Thrifty Spanien zusammenarbeitet.

I have booked a vehicle through an online broker with clearly stated expected charges but when collecting the vehicle at Thrifty office at Valencia Airport I was given a rental contract to sign without a clear explanation of all the stated charges. I was charged for a service I did not ask for and was not asked if I want it. Look out for a "My choice" option on the contract before you sign it under Estimated charge and ask that every single point is explained to you.
When I contacted Customer service there was no help or understanding at all.
I definitely won't be renting from this company again!