Dogslanding™ Anmeldelser 

286
•
TrustScore 4 av 5

4,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

This is the 5th blanket I've purchased for my 4 dogs. They like to lounge on one where ever it is placed. Each dog has their own favorite. I decided I needed another one if one is in the wash, that wa... Vis mer

Vurdert til 1 av 5 stjerner

Its been over a month since I placed & paid for, my order. I have yet to receive it & all emails to customer service have not resolved & in fact, barely acknowledged my emails. After 2 weeks, fina... Vis mer

Vurdert til 5 av 5 stjerner

My products were very delayed - BUT their customer service representative was very responsive and remained diligent in trying to track and report any updates to me. I ordered 2 items - when both were... Vis mer

Vurdert til 5 av 5 stjerner

I live in one of the areas of the US where the post office address and physical addresses are different. My order was shipped to the physical address and ended up undeliverable. Dogslanding was gr... Vis mer

Informasjon om virksomheten

  1. Dyreutstyr

Skrevet av virksomheten

We are dedicated to creating the most comfy, unique and innovative dog products to spread health and happiness around our pawesome best friends!


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

286 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,0

Alle anmeldelser

(286)

9 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

It’s not as big or durable as it should…

It’s not as big or durable as it should be

1. april 2022
Logoen til Dogslanding™

Svar fra Dogslanding™

Hi Kay,

thanks for your feedback!

I saw you already contacted our customer service once, but didn't reply anymore, they'll be happy to help you get satisfied :)

I want to remember that we also have a size Jumbo for bigger dogs and our size chart should be very clear, can you help us understand better where we missed here?

It would be really helpful for us.

Have a great day,
Samuele Dogslanding™ Founder

Vurdert til 3 av 5 stjerner

This product was very cheap

This product was very cheap. Was not worth the cost. I would not order again

29. mars 2022
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Svar fra Dogslanding™

Hey Phyllis,

thanks for the feedback!

Can you help us understand better why is "cheap" in your opinion?

Would be great to understand better what we missed, we are in the process of improving our product line and our goal is to deliver the best products!

Thanks for your time,
Samuele Dogslanding™ Founder

Vurdert til 1 av 5 stjerner

Not happy

I would like my money back my couch is stained by urine from my dog which is the reason I bought it and it wasn't a lot of urine but it went right through onto my couch I've already complained and I'm just waiting for my money back and nobody is Responding to me

29. mars 2022
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Svar fra Dogslanding™

Hey Debbie,

sorry to read what happened, that's a really strange situation, our calming furniture protector really works to protect the furniture.

I saw that our customer service already replied to you multiple times and that you finally saw their emails.

From the correspondences I'm glad to read your couch isn't stained anymore. :)

Our team is going to solve your issue and keep you satisfied, don't worry!

Thanks anyway for the feedback, is always helpful and we are improving our products based on that.

Have a nice day,
Samuele Dogslanding™ Founder

Vurdert til 5 av 5 stjerner

My little Schnauzer loves it!

My little Schnauzer loves it! Even when I move it around the house, she follows it and sleeps on it wherever it is set up. The calming blanket is wonderful! Great product, service and the delivery was on time.

10. mars 2022
Vurdert til 3 av 5 stjerner

A good product but pretty pricey

A good product but pretty pricey. I wish it had a bit more grip on the bottom so it stuck to the couch, or a way to tuck one edge between couch cushions. My dog likes it, but it is not a magic anti-anxiety solution.

4. mars 2022
Vurdert til 1 av 5 stjerner

You didn't have the item in stock and…

You didn't have the item in stock and now it's sitting at the airport in China. I don't even want it anymore.

2. mars 2022
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Svar fra Dogslanding™

Hi Cindy,

good day!

I've analyzed your situation personally and I'm really sorry for what happened, it's really unusual!

That's our logistic team error, totally our fault! We already sent you a 25% Refund for the inconvenient, hope you can appreciate it!

As soon as you'll receive your comfy products (our team will follow up with more info) , you can decide if keep them or just get a refund.

I can really understand your frustration for this case and rest assured we'll do our best to keep you satisfied!

I appreciate your feedback and honesty, we are already working to improve drastically this department.

Have a nice rest of the day,
Samuele Dogslanding CEO

Vurdert til 5 av 5 stjerner

Excellent

Great product & great customer service. Ordered 2 beds & our schnauzers LOVE them! Thank you

22. februar 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I bought three beds for my grand dogs

I bought three beds for my grand dogs. Two of them love their beds, the third uses it off and on, but my grandson takes naps on it! I recently bought one for my own dog and my cats have taken it over!! It is a good product and customer service is very responsive and helpful!

7. februar 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great product and service

After a missing shipment, they resent my order and I received very quickly. My dog loves his new bed on the couch and I love it because there's no more dog hair on my couch. They even followed up and let me know when my order was going to arrive.

29. januar 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Fabulous product

Fabulous product, bought 2 of my fur babies and they love them, also bought a blanket for the older dog and she snuggles into this every night. Great Value for money. Would definitely recommend not only these amazing beds but also the company as well.

26. januar 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Don't waste your money!!

Just received calming dog bed. I was so looking forward to it, but this is an awful product. It has no structure whatsover, the rolled sides don't stand up, and the sizing is completely off. I followed recommendations, but this thing is enormous, I could fit several dogs in there. (I bought jumbo, as suggested, but since the edges don't stand up, the dog bed is not 99cm, it is over 110 cm--like a big ugly rug. And then I find out that I can't return it (unless damaged)!! I guess I now know why, because the only reason people keep the bed is because they aren't able to return it. What a ripoff!

19. januar 2022
Anmeldelse skrevet uten oppfordring
Logoen til Dogslanding™

Svar fra Dogslanding™

Hi Ilse,

really sorry to read about your experience. Just saw that you bough the size Jumbo of the Calming Bed, can you help us understand better where we missed with the recommendations?

Also, I think you misunderstood our policy, because you didn't even contact us. Our customer service just reached out to you, please check your email, we'll do our best to solve your issue and keep you satisfied! :)

Have a nice day,
Samuele Dogslanding CEO

Vurdert til 5 av 5 stjerner

Great purchase experience

I live in one of the areas of the US where the post office address and physical addresses are different. My order was shipped to the physical address and ended up undeliverable. Dogslanding was great about reshipping it so I hadn't paid for nothing.

I use my purchase on top of a K-9 Ballistic bed to make it a bit softer/comforting. Since adding it, my dog it using that bed at least 50% more. It has been washed once and held up great.

15. januar 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

My Dog loves it !

I’m amending my review. My package unfortunately was delayed and I was very upset about it but after my review, customer service responded and offered me a % off for the frustration. The response was polite and courteous and I was offered the opportunity to return the product which has since arrived. Quite honestly, it is very nice and my chihuahua loves it. And that’s all that matters. :)

12. januar 2022
Anmeldelse skrevet uten oppfordring
Logoen til Dogslanding™

Svar fra Dogslanding™

Hi Christy,

sorry for your experience and that you got confused. We are an italian company, with our current warehouse in Asia.

We are developing our own products, and to launch them on the market quicker, we have our own warehouse there, but we are going to move soon in a USA warehouse!

Yes, our average shipping times are 6-14 days, of course, due to a lot of reasons, like holidays, covid... delays for some packages can happen, but it's rare!

Unfortunately, it was your case, but I saw our customer service already updated you about your package to be delivered probably today or by the end of tomorrow!

We never ignored your request and our customer service wrote to you that we are going to refund you as soon as you receive your package, if you are unsatisfied. :)

I can totally understand your frustration and I'd like to offer a partial 20% refund just for the problem caused if you'd like to keep the product.

I hope you can give use an update about the product you are going to receive, we are thrilled to know your feedback!

Have a nice day,
Samuele Dogslanding CEO

UPDATE: Really happy to read it! Thanks Christy for the understanding and have a wonderful day!

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