I ordered my litter box on March 20th, and it still hasn't been shipped. I have messaged the chatbot feature multiple times for assistance. Even though the bot said someone would email me if... Vis mer
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I placed an order in March, now it is April and I have not received any shipping information. I have called, emailed, and used the chat bot that provides no answers.
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I *really* loved my experience with Furbby and will purchase from them again if I ever need to. We made a much-needed transition from traditional plastic litter boxes using the tiny clay/clumping bits... Vis mer
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I’m attempting to return a stainless steel litter box and I cannot get the company to provide a return address. I have tried chatting, I have tried emailing, I have tried calling… No response… No abil... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Furrbby – Premium Stainless Steel Pet Products, Designed for Pets & Planet Founded in 2024, Furrbby is a leading pet industry brand specializing in high-quality stainless steel products. We design clean, hygienic, and sustainable pet essentials—like litter boxes, feeders, and water fountains—with your pet’s natural instincts in mind. Our products make pet care easier, safer, and hassle-free for owners while keeping pets happy and healthy. Committed to eco-friendly innovation, Furrbby uses recyclable and renewable materials to support a healthier future for pets, pet lovers, and the planet.
Kontaktopplysninger
3370S State St, #2, 84115, South Salt Lake, USA
- 2144367947
- support@furrbby.com
- furrbby.com
3,3
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I ordered my litter box on March 20th
I ordered my litter box on March 20th, and it still hasn't been shipped. I have messaged the chatbot feature multiple times for assistance. Even though the bot said someone would email me if I left the page, no one has. I wouldn't be as upset if I were getting updates about my order, like manufacturer delays, but I've heard nothing. I feel so unheard that I decided to leave a review, because I know there is a higher chance they will comment on a negative review then reply to my questions on their site.
Update 4/15/2026:
I'm in contact with customer service.
Turns out they sold out the product I purchased. They tried to get me to switch my order to one of their other products. I said, "If you can give me an estimate of when it will be available for delivery, I am fine with waiting for the correct litter box to be back in stock. I will consider my order a pre-order." I made sure to add, "I want a promise that I will still have the guaranteed 30-day return once the order has been delivered." They gave me an estimate that my order will be ready by early May.
I'm not changing my rating to two stars because, after I told them that the product is still listed for sale on the site, they still haven't changed the status (at the very least to pre-order) two days later.
I'll do another update in May when I get my product.
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Furrbby
Dear,
We are deeply sorry for the long wait you experienced and the poor experience you had when placing the order on March 20th. Your cat litter box has not been shipped yet, and our chatbot service failed to properly follow up on this matter - this is entirely our fault and we take full responsibility for it.
We understand the frustration of waiting for a long time with no progress. You should have been informed about the delay, and we are sorry that it made you feel ignored and unheard. This is definitely not the service we offer.
Please contact our customer service email: support@furrbby.com. Your order has been marked as an urgent priority order. Once the goods arrive, we will ship immediately and send you the tracking number immediately. We will also personally follow up on this matter to ensure that you can always be informed of the progress at every step.
Thank you very much for your valuable feedback. We will use your feedback to optimize our support system and prevent such situations from happening again.
The Furrbby Team
I placed an order in March
I placed an order in March, now it is April and I have not received any shipping information. I have called, emailed, and used the chat bot that provides no answers.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Furrbby
Dear Ben:
We sincerely apologize for the severe delay in your order and the inconvenience and frustration you experienced during our communication. This is completely beyond our expected service standards and we take full responsibility for it.
Please contact us via the following email: support@furrbby.com.
We will verify and handle the order issue as soon as possible. We sincerely appreciate your understanding and patience.
Furrbby stainless steel Litter box
I loved the Furrbby stainless steel litter box for my 2 boys so much that I ordered 2 more. It is easy to clean, and there is no sticking to the sides as with a plastic box.
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Furrbby
Dear Gloria,
Thank you so much for your wonderful review! We’re absolutely thrilled to hear you love our Furrbby stainless steel litter box so much that you ordered two more. It makes us happy to know it’s easy to clean and doesn’t stick like plastic ones. Thank you for your support and for sharing your experience with your two boys!
Thank you for being such an amazing customer.With gratitude.
The Furrbby Team
Excellent customer service.
We had an issue with one of their products which meant we could not use it. Even though we were sure it would be a good idea, it just didn't work out for us. Furrbby was very supportive and understood our concerns. Their support team was very polite. We came to an amicable conclusion. This is a good group. I highly recommend them.
31. mars 2026
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Svar fra Furrbby
Dear Joan,
Thank you from the bottom of our hearts for taking the time to leave such a thoughtful review.
It means the world that we were able to resolve things amicably and earn your trust.Your kindness and recommendation mean everything to our small team, and we will keep working hard to care for you and your furry family.
Thank you for being such an amazing customer.With gratitude.
The Furrbby Team
We bought the XL enclosed liter box
We bought the XL enclosed liter box. Our kitties jumped in and used it right away. They unfortunately do not like it being covered so we removed it. The stainless steel has held up very good.
1. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Furrbby
Dear Jay,
Thank you so much for your 5-star review! We’re thrilled to hear your kitties took to the XL enclosed litter box right away. We totally understand that some cats prefer an open space, so it’s great to know the stainless steel part is still in perfect condition.
We’re absolutely delighted that you’re already planning to add more to your home. Thank you for being such a loyal part of our Furrbby family!
Best regards,
The Furrbby Team
Ultimately made it right.
I want to give 5 stars like my last review but unfortunately I can not. Due to poor customer service and change in design. I have bought 6 XXL stainless steel sifting boxes for pine pellets. My first 4 boxes were the best ever. I was happy to pay what I did. Absolutely the best litter boxes ever! And they arrived quickly.
Then I ordered two more. All ordered within 6 months. With the last being ordered on January 9 I believe. When I received them, after waiting more than a month there seems to have been a design change and they do not work properly as compared to my previous 4 boxes. I am very disappointed. They say they are addressing the issue. Ultimately furrbby did make things right by me by refunding my money and told me I did not need to return the defective boxes. But that was only after a month of frustration and emails, pictures, videos, contradictory emails. Them telling me at first I was past a 30 day return policy on an order placed on December 25, and received on January 29! With me again having to prove to them the shipping date printed on their own label! Trying multiple ways to get in touch with them. Very frustrating. Customer service needs a lot of improvement. I’m not sure if I ever communicated with an actual person. Furrbby go back to your original design! You had a great product.
29. januar 2026
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Svar fra Furrbby
Dear Montecalvo,
Thank you so much for taking the time to share your honest and detailed experience with us. We feel truly sorry that your recent purchase did not meet your expectations, and that you had to go through such a long and frustrating process with our customer service. This is absolutely not the experience we want our loyal customers to have, and we sincerely apologize for the disappointment and trouble we caused you.
We greatly appreciate your love for our original design and your support for buying six XXL stainless steel sifting boxes. Your feedback about the design change and service issues is extremely important to us. We have already passed all your comments to our product and service teams to make immediate improvements.
We are glad that we finally resolved your issue with a full refund for the defective items, and we truly hope you can give us a chance to improve and regain your trust in the future.
Thank you again for being honest with us. We value you as a customer and love that you care so much about our products.
Best regards,
The Furrbby Team
Wish we used Furbby sooner...
I *really* loved my experience with Furbby and will purchase from them again if I ever need to. We made a much-needed transition from traditional plastic litter boxes using the tiny clay/clumping bits and switched to Furbby's litter box that's designed for the wood pellets. SO much safer for our cats and easier for us. It's a fantastic product and we wish we used them sooner.
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Furrbby
Dear Edith,
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that our litter box has made such a positive change for you and your cats. Nothing makes us happier than knowing both you and your kitties love it. Thank you for choosing Furbby—we truly appreciate your support!
We’re absolutely delighted that you’re already planning to add more to your home. Thank you for being such a loyal part of our Furrbby family!
Best regards,
The Furrbby Team
Sifting beats scooping
Sifting beats scooping. The pans are well constructed. Easy to wash when necessary. I love it and more importantly my cats love it. ❤️
10. mars 2026
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Svar fra Furrbby
Dear David,
Thank you so much for your incredible 5-star review! It’s great to know our sifting litter box works well for you and your cats. Thank you for choosing our products!
It means the world to us that you see our litter pan as a long-term investment worth every penny, and we’re absolutely delighted that you’re already planning to add more to your home. Thank you for being such a loyal part of our Furrbby family!
Best regards,
The Furrbby Team
Absolutely terrible customer service
Absolutely terrible customer service. I received a broken product, contacted
them via email, phone and text. Two months later, I get a response and they said I could return it at my expense, as it was outside of the 30 day period ( due to their lack of response). They will give you the runaround, just so you keep it and they keep their money. Seriously there are similar products out there. Avoid at all costs!
10. mars 2026
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Svar fra Furrbby
Dear Lilly,
We are deeply sorry to hear about your frustrating experience with your broken stainless steel litter box and our terrible customer service. We sincerely apologize for the two months of delayed response across your email, phone, and text messages, and for the stress this has caused you. This falls far short of the service standards we promise, and we take full responsibility for the inconvenience and disappointment—especially since our lack of response led to the 30-day return window being missed.
We are currently reviewing our internal customer service processes to address these issues, with the goal of ensuring this never happens again. We truly value your feedback, as it helps us improve. We have already been in touch with you via email to confirm our support for the return of your broken product, and we’ve shared all necessary details to help you complete the return smoothly.
Thank you for your patience, and we hope to make this right for you.
Best regards,
The Furrbby Team
Best litter pan ever -🐾🐾🐾🐾🐾🐾
Best litter pan ever! I bought the XXL with a cover, it assembled and can disassemble in seconds, easy to clean, and is large enough for my 18lb cats with plenty of room.
Worth the price knowing I will not have to buy any more litter pans, but I will be buying a second and third soon enough.
1. februar 2026
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Svar fra Furrbby
Dear Chuck,
Thank you so much for your incredible 5-star review! We’re over the moon to learn that your XXL covered litter pan has become such a perfect fit for your 18lb cats—its quick assembly, easy disassembly, and hassle-free cleaning must make your daily routine so much smoother.
It means the world to us that you see our litter pan as a long-term investment worth every penny, and we’re absolutely delighted that you’re already planning to add more to your home. Thank you for being such a loyal part of our Furrbby family!
Best regards,
The Furrbby Team
Literally the best investment I’ve ever…
Literally the best investment I’ve ever made! I have two cats and we used the old school plastic litter boxes which always left a stench, since switching over to furrbby littler box the stainless steel has made the clean up process a 10/10!! Picking up the litter and all with the plastic bag has saved me from the dusty mess I’ve used to endure.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Furrbby
Dear Edwin,
Thank you so much for your wonderful 5-star review! We’re absolutely thrilled to hear that both you and your two cats love the litter box, and that the stainless steel material has made your clean-up process so much easier.
Nothing makes us happier than knowing our products bring joy to pets and their parents alike, especially when we hear how our litter box has saved you from the dusty mess and stench of old plastic boxes. Thank you for being a valued member of our community!
Best regards,
The Furrbby Team
I’m attempting to return a stainless…
I’m attempting to return a stainless steel litter box and I cannot get the company to provide a return address. I have tried chatting, I have tried emailing, I have tried calling… No response… No ability to leave a message… I feel like you are running me out on the 30 day return. If anyone has a return address for me I would greatly appreciate it as this company will not respond to have this product returned. I noticed they are able to respond to people on this forum during the same time period that I’m trying to get them to respond to me. What is your secret?Thank you for any help.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Furrbby
Dear Lisa,
We are deeply sorry to hear about your frustrating experience with returning your stainless steel litter box. We sincerely apologize for failing to provide a return address and for the lack of response across our chat, email, and phone support channels. This falls far short of the service standards we promise, and we take full responsibility for the inconvenience and disappointment this has caused you, especially as we should have resolved your return properly within the 30-day return window.
We are currently reviewing our internal customer service processes to address these issues, with the goal of ensuring this never happens again. We truly value your feedback, as it helps us improve. We have already sent the official return address and detailed step-by-step return instructions to your email.
Best regards,
The Furrbby Team
Will not be ordering again due to the length of response from customer service will not be ordering from them again it took more 3 to 7 business days to get my order which was the end of the month all
You give 3 to 7 business days on your website,, but I ordered on 1 February and it took you guys to the end of the month to get me my order then it took several weeks before you guys responded to any emails so that is why I gave you one Star for the like of communication customer service
24. februar 2026
Svar fra Furrbby
Dear GD,
We are deeply sorry to hear about your frustrating experience with our order processing and customer service. We sincerely apologize for the significant delay in both fulfilling your order and responding to your inquiries. This falls far short of the service standards we promise, and we take full responsibility for the inconvenience and disappointment this has caused you.
We are currently reviewing our internal processes to address these issues, with the goal of ensuring this never happens again. We truly value your feedback, as it helps us improve. If you would like to discuss this further, please do not hesitate to reach out to us directly.
Best regards,
The Furrbby Team
I like the litter pan and so does my…
I like the litter pan and so does my cat. Also, the product arrived quickly!
24. februar 2026
Svar fra Furrbby
Dear Friend,
Thank you so much for your wonderful 5-star review! We’re absolutely thrilled to hear that both you and your cat love the litter box, and that it arrived quickly too.
Nothing makes us happier than knowing our products bring joy to pets and their parents alike. Thank you for being a valued member of our community!
Best regards,
The Furrbby Team
Excellent product
Excellent product. Just as advertised. Delivered in a timely manner!
22. februar 2026
Svar fra Furrbby
Dear Dennis,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that our product lived up to your expectations and arrived in a timely manner.
Delivering on our promises is our top priority, and it means the world to know that you’re happy with both the product and the service.
Thank you for being a valued member of our community!
Best regards,
The Furrbby Team
Beginning to Believe it's a Scam
I placed an order on Feb. 15th and despite their clearly stated shipping policy (typically ship within 2 days, delivery expected between 3-7 days), as of the 27th I have not only not received my order but a tracking number hasn't even been created. I reached out to their support email on the 22nd and again on the 26th. The only contact they've made with me after the confirmation email was in response to my email on the 22nd and that was just to tell me to be "patient and wait."
I tried calling their support number and no one picked up. There was no recording to let me know I'd called the correct business and when I was told to leave a message, I was immediately told their mailbox was full.
This is becoming unacceptable and if it's not resolved I'm going to have to do a charge back on my credit card. I see reviews that seem real of people who had positive experiences ordering from Furrbby but the company's heavy use of AI generated images makes me question the authenticity of these positive reviews. I see other people who also feel like they've been scammed. I hope posting this review somehow gets their attention and my order gets fulfilled because contacting them through email and phone hasn't helped.
UPDATE: They emailed back on the 27th only to tell me that they *just noticed* the litter box I ordered is out of stock. It should not take *two full weeks* for them to notice they don't have an item in stock and communicate that to the customer. If it was supposed to be shipped within two days, how could they have not noticed sooner? I'm not impressed by this company and would not recommend ordering from them.
15. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Furrbby
Dear Emma,
We are deeply sorry to hear that you had such a frustrating experience with your order placed on February 15th. This is completely inconsistent with the service standards we strive to uphold, and we take full responsibility for the delays, lack of communication, and inventory oversight that led to this situation.
To resolve this for you immediately, we will prioritize your case as our highest priority. We will thoroughly investigate the shipment status, track your order, and provide a resolution that meets your satisfaction as quickly as possible—whether that means expediting a replacement, processing a full refund, or another appropriate solution.
At the same time, we have launched an internal review to fully standardize the response processes of our customer service and after-sales teams to prevent similar issues from recurring.
We sincerely apologize for the inconvenience caused and hope to have the opportunity to properly resolve this matter for you and regain your trust.
Best regards,
The Furrbby Team
Yes, it's worth the money
This is both a great idea and a very well-made litter box.
My reason for purchase was that the cat had stopped using the plastic box and my local pet food supplier told me that was because the plastic absorbs odors and eventually the cat doesn't want to use it anymore. This stainless steel litter box did solve that, and since the metal doesn't absorb odor it presumably solved it forever.
There is zero wasted litter, another benefit.
This thing is literally the Rolls Royce of litter boxes.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Furrbby
Dear Glenn,
Thank you so much for this fantastic 5-star review! We’re absolutely thrilled to hear that our stainless steel litter box has solved the odor and usage issues you were facing with your previous plastic box, and that you’re loving the zero-waste benefit too.
Your comparison to the “Rolls Royce of litter boxes” is the highest compliment we could ask for—we set out to create a durable, odor-free solution, and it means the world to know it’s living up to that standard for you.
Thank you for being such a valued member of our community and for sharing your experience with other pet parents!
Best regards,
The Furrbby Team
Great design and performance
Great design and performance. This XL box is perfect for our two cats. The stainless steel tray is easy to clean and doesn’t absorb odors like my old plastic litter box. The cats are happy and I’m happy.
13. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Furrbby
Dear Sue,
Yay for happy cats and a happy pet parent! 🐱
Thanks a bunch for sharing your experience with our XL stainless steel litter box. We’re so glad it’s solved the odor issue from your old plastic box and works seamlessly for your two kitties.
We truly appreciate you being part of the Furrbby community—enjoy your clean, fresh space!
Best regards,
The Furrbby Team
I love my new pellet litter box
I love my new pellet litter box, no more kitty litter to clean up , the pellets stay in the box. I use one weekly rabbit pad for the bottom so the plastic liner bags lasts for about a month or so. No smell as long as I clean up poop regularly. I also use a baby diaper pail for the poop and spray cedar spray in the pail when changing. Very clean and no mess.
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Furrbby
Dear Mary Pascale,
Thank you so much for this detailed and helpful review! We’re thrilled to hear how well our litter box is working for you.
Your tip about using the rabbit pad to extend the life of the liner is brilliant—we’re sure other pet parents will find that incredibly useful. It’s wonderful that the system keeps odors away and makes cleanup a breeze with your routine.
Thank you for being a valued member of our community!
Best regards,
The Furrbby Team
Favorite litter box!
As a "de facto" cat rescue, I've relied on various types/models of conventional litter boxes (as well as an automatic) for years. Recently, I have started switching out my old boxes for Furbby stainless steel boxes. Not only are they easier to keep clean, they do not retain odors. Additionally, the variety of designs accommodates a wide range of locations and sizes of cats. My Furrby litter boxes are one of the best investments I have made for my cats. Highly recommend!
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Furrbby
Dear M Dennis,
Thank you so much for taking the time to share this incredible review—we are truly honored to receive such high praise from a dedicated cat rescuer like you!
It means the world to us that our stainless steel litter boxes have become a trusted part of your work, especially when caring for so many cats. Knowing they help keep odors at bay, are easy to clean, and adapt seamlessly to different spaces and sizes of cats confirms we’re on the right path.
Your recommendation means everything to our team, and we’ll keep refining our products to support the amazing work you do for our feline friends.
Best regards,
The Furrbby Team
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